Website Terms & Conditions of Use

Use of the website


Welcome to our UK site forhttps://www.charlottetilbury.com/nl (the “Website”). References to “we”, “us” and/or “our” throughout the Website”) is to Charlotte Tilbury Beauty Netherlands B.V. (“CTBN”).

The use of the Website is governed by these terms and conditions (“Terms of Use”). These Terms of Use should be read alongside, and are in addition to, our privacy and cookies policy accessible online (\"Privacy Policy\" and \"Cookies Policy\") and our terms and conditions of sale accessible online (“Terms of Sale”).

Please read these Terms of Use carefully and print a copy for your future reference. By using the Website, you agree that you have read, understood and agree to these Terms of Use, the \"Privacy Policy\" and \"Cookies Policy\") and the Terms of Sale (each as amended from time to time). If you do not agree to these Terms of Use, you must stop using the Website immediately.




These Terms and Conditions of Sale (\"Terms of Sale\") apply whenever you order any product (\"Product\") through our UK website http://www.charlottetilbury.com/nl (the \"Website\") or otherwise from us. These Terms of Sale should be read alongside, and are in addition to, our website terms and conditions (\"Terms of Use\") and our privacy and cookies policy privacy (“Privacy Policy and Cookies Policy”).

Please read these Terms of Sale carefully and print a copy for your future reference. By ordering a Product from us, you agree that you have read, understood and agree to these Terms of Sale, the Privacy and Cookies Policy and the Terms of Use (each as amended from time to time). If you do not agree to these Terms of Sale, you must not order any Product from us.

If you are purchasing or have purchased Charlotte Tilbury Product(s) from a third-party retailer or reseller, these Terms of Sale will not apply and you should refer to the terms and conditions of sale of the relevant retailer or reseller.

Promotions & Competitions

Charlotte Tilbury Terms and Conditions: Free Express Shipping With Purchase Promotions


1. Introduction

These terms and conditions (the Terms) apply to Free Express Shipping with purchase Promotions available from time to time on http://www.charlottetilbury.com (the Website)

2. The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

3. The Promotion

Spend the Qualifying Amount as detailed in the promotion on any Charlotte Tilbury products and merchandise (Products) on the relevant Website and receive the free Express Shipping on your purchase (the Promotion).

**Please note that purchasing e-gift cards does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Free Express Shipping**

4. Free Express Shipping

4.1. The Free Express Shipping is as detailed in the promotional advertising and Products shipped via express shipping will be shipped in accordance with the express shipping terms on CT.com: https://www.charlottetilbury.com/nl/help/delivery

4.2 Any Products ordered Friday – Sunday will arrive the following Tuesday.

4.3 Any products shipped Monday - Thursday must be ordered before 12pm for same day dispatch. Orders placed after 12pm will be dispatched the following day, Monday – Thursday.

5. How do I participate in the Promotion?

5.1. To participate in the Promotion, participants must place an order on the Website during the timeframes set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. Participants who make purchases outside the Promotion Period will not qualify for the Free Express Shipping with their purchase.

5.3. As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to benefit from the Free Express Shipping.

5.4. Participants may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products at total value equal to or over the Qualifying Amount on one of the Websites.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products being lost or delayed in the post.

5.8. For help with participating in the Promotion, Customer Care should be contacted at customercare@charlottetilbury.com.

6. Eligibility

6.1. The Promotion is open to all residents in the Netherlands.

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(c) members of the immediate families or households of (a) and (b) above; or

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

7. Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

8. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.