Due to higher volumes than usual and additional hygiene measures in place at our fulfilment centres as a result of Covid 19, returns are taking up to 21 working days to be processed.
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item in its original packaging within 30 days of receiving your order, and enclose the completed returns form in your parcel. We are able to accept the return of unused or gently used items for a full refund.
Pack your returns in the original packaging and label with the address below;
Charlotte Tilbury Returns
International Logistics Group Ltd
Unit 2 Sterling Park
Please be advised that we are unable to take returns on products not purchased online at CharlotteTilbury.com. If you purchased a product at one of our authorized retailers or counters, please contact them directly.
We will try to process your return as soon as possible, but it can take up to 14 days from your returning the item(s) to receiving your refund.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
If your goods are received as faulty or damaged once opened please contact us at firstname.lastname@example.org or call +44(0) 1202 629527 within 48 hours of receiving your order.
If you wish to return an item you received as a gift purchased online, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. You may use this towards a future online order with us at www.charlottetilbury.com and this will be visible as a payment method upon checking out.