We are here to help if you need assistance with any of the following:

  • Placing an order
  • Tracking your delivery
  • Returns and exchange information
  • Managing your account
  • Payment queries
  • Product questions

Please call our customer care number to speak to a member of Team Tilbury:
+44 (0) 1202 629527
Monday to Friday,
8am-9pm BST (GMT+1).

Speak to Team Tilbury who will answer all your beauty questions and make it EASY-TO-SHOP by taking your order over the phone by calling:
0808 196 4668!

For an appointment at our Covent Garden or Westfield, London Stores


Send us a message


Due to coronavirus, we are experiencing an unprecedented volume of contacts and our response time is currently up to 5 working days.

If you have previously messaged us and are awaiting a response, please do not send us multiple messages as we answer enquiries in the order in which they are received. Rest assured that we will get back to you as soon as we possibly can.

Orders are taking an additional 48 hours to dispatch from our warehouse. As a result deliveries are taking 2-5 days. Returns may also take a few extra days to process.

For more information, please visit our FAQ.


* Required Fields