Shipping Information

Christmas Shipping Information:

Order by 19th December before 3:30pm GMT to receive your parcel in time for Christmas. Orders placed after this time will be delivered after 27th December.

Please note:

Any order placed before 3:30pm GMT on 24th December will be delivered on:

Standard: 2nd January 2019.

Express: 27th December 2019.

Any order placed after 3:30pm GMT on 24th December will be delivered on:

Standard: 4th January 2019.

Express: 28th December 2018.

Important Information:

Our warehouse will be closed on the following dates: 25th, 26th, 31st December & 1st January.

From Thursday 27th December 12pm GMT all Express/Fast & Fabulous shipping options will not be available until 2nd January 2019.

• Please note: all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.

• All orders placed after 3:30pm GMT will be dispatched the following day, Monday – Thursday

• Express/Next Day orders placed after 3:30pm GMT Friday - Sunday will be delivered by the following Tuesday

• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top right drop-down menu

Delivery options for the Netherlands:

Where do you live? Which delivery option? Will my order be gift-wrapped? How much will it cost? How long will it take?
Netherlands Standard
DPD Road
FREE on all orders over €100
3 - 4 business days

FREE on all orders over €175
1 - 2 business days

Fast 'N' Fabulous
FREE on orders over €175
1 - 2 Business days

Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm GMT on Friday will be dispatched the following Monday.

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box (€5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

The Netherlands

For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select our GLOBAL site from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air. As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days.

Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.

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