terms & conditions

Welcome to our UK site forhttps://www.charlottetilbury.com/nl (the “Website”). References to “we”, “us” and/or “our” throughout the Website”) is to Charlotte Tilbury Beauty Netherlands B.V. (“CTBN”).

The use of the Website is governed by these terms and conditions (“Terms of Use”). These Terms of Use should be read alongside, and are in addition to, our privacy and cookies policy accessible online (\"Privacy Policy\" and \"Cookies Policy\") and our terms and conditions of sale accessible online (“Terms of Sale”).

Please read these Terms of Use carefully and print a copy for your future reference. By using the Website, you agree that you have read, understood and agree to these Terms of Use, the \"Privacy Policy\" and \"Cookies Policy\") and the Terms of Sale (each as amended from time to time). If you do not agree to these Terms of Use, you must stop using the Website immediately.

CTBN is a company registered in England and Wales (company registration number is 65332393), whose registered office is at 8 Surrey St, London, WC2R 2ND.

Should you have any questions about these Terms of Use or wish to contact us for any reason, please use the Contact Us section on the Website.

You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

You are permitted to download and print content from the Website solely for your own personal use. Website content, including without limitation, all information, data, products, materials, services, software applications and tools, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the Content or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your password or account, please notify us immediately. You are responsible for keeping such information current, complete, accurate and truthful. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password. If you are accessing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person as the principal to these Terms of Use and the Terms of Sale, and to the extent you do not have such authority you agree to be bound to these Terms of Use and the Terms of Sale and to accept liability for harm caused by any wrongful use of the Website resulting from such access or use. We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

You acknowledge and agree that, in addition to these Terms of Use, the Terms of Sale apply to any transaction you make through the Website. By entering any transaction through the Website, you agree that you have read, understood and agree to our Terms of Sale (including as amended from time to time).

CTBL and its Affiliates (defined below) are the owner or licensee of all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights around the world existing in or in relation to the Website ("IPR"). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (Affiliates).

Any avatar animation including but not limited to avatar characters, backgrounds, props, specific animations, movements and voice performances are CTBL and/or its Affiliates IPR.

Unless you have agreed otherwise in writing with CTBL or any of its Affiliates, nothing in these Terms of Use gives you a right to use any of the Content, CTBL’s or any it’s Affiliates trade-marks or other intellectual property of CTBL or any of its Affiliates. You may not assign or transfer any of the Contents and you may not grant a license to use or access the Website to any party.

You are permitted to use the Content only as expressly authorised by us.

You acknowledge and agree that the material and Content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one device for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We also reserve the right to take legal action against you if we deem necessary and reserve all rights in this regard.

You are not permitted to use any of our intellectual property (including our registered or unregistered trademarks and/or copyright) without our prior written approval. This can be requested by contacting us refer to the Contact Us.

Whenever you post content, such as a product review, to our Website you must comply with these provisions:

You may only use this Website for lawful purposes. You must ensure that any comment that you intend to post or upload to our Website or provide to us via this Website:

• does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);

• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;

•is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;

•does not promote violence;

• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;

• is not libellous or defamatory;

• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;

• does not infringe any copyright, database right or trade mark of any person;

• does not give the impression that it emanates from us (unless that is in fact the case);

• is accurate (where it contains statements); and

• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content).

You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any comments that you post on the Website and that you will indemnify us and keep us indemnified for any breach of this clause. This means that you will be responsible for any loss or damage we suffer as a result of anything you upload or post to our Website that does not comply with these terms. We reserve the right to remove material from the Website at any time without notice. We have the right to disclose your identity and other relevant information to law enforcement authorities as we consider necessary. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website by you constitutes a violation of their intellectual property rights or of their right to privacy. Your right to use this Website will cease immediately if you breach any of the provisions of this clause. Any content you post or upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We exclude all representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms of Use.

We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

Nothing in these Terms of Use shall limit our liability for personal injury, death or fraud, or to the extent the claim ensues from wilful misconduct or gross negligence.

This clause does not affect your statutory rights as a consumer.

Any material and information presented by CTBL on the Website or with any products sold through the website is intended to be used for informational purposes only. Any statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CTBL does not give or intend to give any answers to medical related questions and the Website is not a substitute for any medical professional or medical resource. CTBL does not represent itself as a physician nor is this implied.

This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website.

We will not sell, distribute or lease your personal data to third parties. However, we may share your personal data with third parties where we have your consent to do so (as per our Privacy & Cookies Policy) or are required by law to do so.

We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or any other reason as we deem necessary. We may terminate your use of the Website with immediate effect if you breach any of these Terms of Use.

We may update or amend these Terms of Use from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.

If any of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Use. No third party shall be entitled to enforce any of these Terms of Use, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.

These Terms of Use are governed by English law, without prejudice to any mandatory laws. In the event of any matter or dispute arising out of or in connection with these Terms of Use, you and we shall submit to the exclusive jurisdiction of the Dutch courts, unless and to the extent you as a consumer shall submit to English courts.

Last Revised: December 2017.

Any use of the Charlotte Tilbury Beauty app (the "App") is governed by the following terms and conditions (“App Terms of Use”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these App Terms of Use is to Charlotte Tilbury Beauty Limited.

Should you have any questions about these App Terms of Use, you may contact us at customercare@charlottetilbury.com.

BY USING THE APP YOU ACCEPT THESE APP TERMS OF USE

By using the App, you confirm that you accept these App Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use the App. We recommend that you print a copy of these App Terms of Use for future reference.

These App Terms of Use refer to additional terms and policies, which also apply to your use of the App:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and

• Our Cookies Policy, which sets out information about the cookies on the App.

If you purchase products or services from the App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Your use of the App is also subject to the terms of the app store from which you downloaded it. In the event of any conflict between these App Terms of Use and the applicable app store terms, the app store terms will prevail to the extent of the conflict, except that nothing in either set of terms affects your mandatory rights under applicable consumer protection law.

CHANGES TO THESE APP TERMS OF USE

We may update or amend these App Terms of Use from time to time and will post updated App Terms of Use on the App and www.charlottetilbury.com.

Every time you wish to use the App, please check these App Terms of Use to ensure you understand the terms that apply at that time. If you do not agree to the updated App Terms of Use, you may stop using the App at any time. Continued use of the App after the changes take effect means you agree to the updated App Terms of Use.

OPERATING SYSTEM REQUIREMENTS AND APP UPDATES

The App requires iOS 16.0 or later version or Android 7.0 device or later version. We may release updates to the App from time to time. Where an update is necessary for the security or legal compliance of the App, you may need to install it to continue using the App. You are not required to install other updates but choosing not to do so may mean certain new features are unavailable to you. The App will always match the description of it provided to you when you downloaded it.

YOUR USE OF THE APP

You should only use the App if you are aged 18 years or over.

You are permitted to use the App and its content, including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, voice recordings, design elements, text, images, photographs, illustrations, audio and video contents, LiveChat conversations, and VideoChat exchanges and artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), for your personal use only.

You may only use the App in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the App.

If you download the App onto any device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these App Terms of Use, whether or not you own the device.

PROHIBITED USE

You must not, except to the extent permitted by applicable law:

conduct, facilitate, authorise or permit any text or data mining, web scraping, or automated analytical technique in relation to the App or any data, content or information accessed via it, including for the purpose of developing, training, fine-tuning or validating any AI system or model; or use any robot, bot, spider, scraper or other automated device, program, algorithm or process to access, copy, monitor or republish any portion of the App. You must not:

• introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material to the App;
• attempt to gain unauthorised access to the App, or to any server, database, equipment or network connected to it;
• interfere with, damage or disrupt the App or any software, equipment, network or system on which it relies;
• conduct any denial-of-service or distributed denial-of-service attack against the App; or
• reverse engineer, decompile, or disassemble the App or any part of it, except to the extent that it would be unlawful of us to exclude your rights to do so.

Any such conduct may constitute a criminal offence. We reserve the right to report any suspected breach to the relevant law enforcement authorities and to co-operate with those authorities, including by disclosing your identity.

Your right to use the App will cease immediately if you breach the App Terms of Use.

You are also responsible for ensuring that all persons who access the App through your internet connection are aware of these App Terms of Use and that they comply with them.

YOUR ACCOUNT

You may use the App without being required to sign in or create an account. Access to certain features, promotions and other elements of the App may require you to sign in and/or create an account where specified.

If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your account, please notify us immediately. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password.

You are responsible for ensuring any personal information which you are required to provide for your use of the App is true and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your personal information changes, please update your account by logging into the App, or alternatively please contact our Customer Care team: customercare@charlottetilbury.com.

You may delete your account by contacting our Customer Care team at customercare@charlottetilbury.com.

We reserve the right to terminate your account(s) if you breach these App Terms of Use.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the App and in the Content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others within your organisation to content posted on our App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except in relation to User Content).

You must not use any part of the Content on our App for commercial purposes without obtaining a licence to do so from us or our licensors.

Except as provided above, nothing in these App Terms of Use gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Content, and/or any of our or our licensor’s intellectual property rights.

If you print off, copy, download, share or repost any part of the App in breach of the App Terms of Use, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

USER CONTENT

Dedicated spaces of the App may provide you with the option to post content, for example text, photos, reviews, etc (“User Content”). Whenever you post User Content to the App you must comply with the standards set out below and our Consumer Review Policy.

You must ensure that any User Content that you post or upload to the App including via LiveVideo and LiveChat:

• does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
• is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
• does not promote violence;
• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
• is not misleading, false, libellous, or defamatory;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not infringe any trade secret, patent, copyright, database right or trademarks of any person;
• does not give the impression that it emanates from us (unless that is in fact the case);
• is accurate (where it contains statements);
• does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
• complies with any terms and guidance set out in our Consumer Review Policy.
• You agree that you are solely responsible for any User Content that you contribute to the App and warrant that all such User Content will comply with the standards and the App Terms of Use. You are liable to us for any User Content that breaches these Terms of Use. This means that you will be responsible for any loss or damage we suffer as a result of any User Content you contribute that does not comply with these App Terms of Use.
• We reserve the right to:
• remove any User Content which, in our opinion, does not comply with the standards set out in these App Terms of Use and/or the Consumer Review Policy;
• terminate your account on the App at any time if you breach the App Terms of Use;
• disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to the App constitutes a violation of their intellectual property rights or of their right to privacy; and
• label any User Content as required by applicable laws and/or regulations, such as whether a review is incentivised.

Any User Content you post or upload to the App will be considered non-confidential and not protected by any trade mark, patent or copyright (non-proprietary), that is, in the public domain. You own your User Content and grant to us and our subsidiaries and affiliates a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, royalty-free, worldwide and fully paid licence to use, store, copy, modify, translate and create derivative works of that User Content and to distribute and make it available to others, including the likeness of any person that appears in the User Content, for any purpose, including commercial uses, in all media formats and channels now known or later developed without compensation to your or any third party.

We also have the right to disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to our App violates their intellectual property rights or their right to privacy.

User Content has not been verified or approved by us. The view expressed by other users on the App do not represent our views or values. We are not liable for User Content.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation or your statutory rights.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale.

We provide the App for domestic and private use. You agree not to use the App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The content on the App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the App.

Although we make reasonable efforts to update the information on the App, we make no representations, warranties, or guarantees, whether express or implied that the Content on the App is accurate, complete or up to date.

Where the App contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked sites or information you may obtain from them. We have no control over the contents of those sites or resources.

We do not guarantee that the App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the App. You should use your own virus protection software.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these App Terms of Use by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

We will not sell your personal data to third parties. We may share your personal data with third parties where necessary to provide our services (including with processors acting on our behalf), where we have your consent, or as otherwise permitted or required by applicable law. For full details of the circumstances in which we share your personal data, please refer to our Privacy Policy.

When you download the App you will be given the option to accept tracking so that we can tailor your App experience so it is bespoke to you.

WITHDRAWAL OR SUSPENSION OF THE APP

The App is made available free of charge.

We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

GENERAL

These App Terms of Use set out the entire agreement between you and us relating to the use of the App. Any delay or failure by us to exercise any right we may have under these App Terms of Use shall not constitute a waiver by us of that right.

These App Terms of Use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these App Terms of Use in the courts of England and Wales, or in the courts of the country in which you reside.

Last Revised: May 2026

FOUNDATION SHADE FINDER, CONCEALER SHADE FINDER, HIGHLIGTER SHADE FINDER AND BLUSH SHADE FINDER TERMS OF USE

This licence agreement (“Licence”) is a legal agreement between you (“Licensee” or “you”) and Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND (“Licensor”, “us” or “we”).

This Licence sets out the terms on which we make available to you the Foundation Shade Finder Concealer Shade Finder, Highlighter Shade Finder and Blush Shade Finder(“Tool”) on our website www.charlottetilbury.com (“Site”) and on our app, the Charlotte Tilbury App (“App”).

We license use of the Tool to you on the basis of the terms of this Licence. We do not sell the Tool to you.

Please read this Licence carefully before using the Tool. By using the Tool, you will be deemed to have accepted and be bound by this Licence. This Licence prevails in the event of any conflict or inconsistency with any other terms or communications, including advertising or promotional materials. Please also note that the use of each of the Site and the App is subject to the Site Terms and Conditions of Use and the App End User Agreement, which apply in addition to the terms of this Licence whether or not you use the Tool.

For readers in Europe, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Europe Site Terms and Conditions and App End User Agreement.

For US readers, wherever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our US Site Terms and Conditions and App End User Agreement.

For readers in Canada, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Canada Site Terms and Conditions and App End User Agreement.

For readers in any other part of the world, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to the Website Terms and Conditions of Use and App End User Agreement available on the https://www.charlottetilbury.com/ website for your region.

Whilst the Tool is intended to be as accurate as possible, it is designed for general makeup shade recommendations only and does not replace professional advice. Accuracy of the analysis will be affected by variables we do not control, such as lighting and the quality of your camera.

AGREED TERMS

1. GRANT, SCOPE AND RESTRICTIONS OF LICENCE
   • In consideration of you agreeing to abide by the terms of this Licence, we grant you a revocable, non-exclusive, non-transferable licence to use the Tool on the terms of this Licence and solely for the purposes set out in these terms. This Licence is granted to you free of charge.
   • You may use the Tool for your personal purposes only.
   • Except as expressly set out in this Licence or as permitted by any local law, you undertake:
     • not to copy the Tool, except where such copying is incidental to normal use of the Tool;
     • not to rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the whole or any part of the Tool nor permit the Tool or any part of it to be combined with, or become incorporated in, any other programs;
     • not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Tool nor attempt to do any such things;
     • not to provide, or otherwise make available, the Tool in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us;
     • to comply with all applicable technology control or export laws and regulations.

1. INTELLECTUAL PROPERTY RIGHTS
   • You acknowledge that all intellectual property rights in the Tool throughout the world belong or are licensed to us and that rights in the Tool are licensed (not sold) to you. You acknowledge that, other than the right to use the Tool in accordance with the terms of this Licence, you have no intellectual property rights in, or to, the Tool or the trademarks used in connection with the Tool. Our rights in and to intellectual property and similar rights in the Tool and otherwise used in connection with the Tool are as further set out in the the Site Terms and Conditions of Use and the App End User Agreement.
   • You acknowledge that you have no right to have access to the Tool in source code form other than as expressly provided in this Licence.
2. LIMITATION OF LIABILITY
   • Our liability under and in connection with this Licence and your use of the Tool will be governed by the Site Terms and Conditions of Use and the App End User Agreement.
   • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
   • We are not liable for business losses. The Tool is for domestic and private use. If you use the Tool for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You acknowledge that the Tool has not been developed to meet your individual requirements.
3. AMENDMENTS AND TERMINATION
   • We may terminate this Licence immediately by written notice to you if you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
   • We also reserve the right (acting reasonably) to modify, suspend or discontinue your access to the Tool, at any time for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
   • Upon termination for any reason:

(a) all rights granted to you under this Licence shall cease; and

(b) you must cease all activities authorised by this Licence.

• We may update or amend the contents and information included on the Tool as well as this Licence from time to time to comply with applicable laws and/or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Site and/or the App. By continuing to use the Tool, you agree to be bound by the terms of these updates and amendments.

1. COMMUNICATIONS BETWEEN US
   • Should you have any questions about this Licence or if you wish to contact us for any reason, please use the Contact Us section on the Site.
2. HOW WE MAY USE YOUR PERSONAL INFORMATION
   • Access to your camera or to an image you choose to upload is required if you wish to have your image analysed by the Tool. We do not collect or store your image without your prior consent. You can withdraw your consent to our processing of your data at any time. The information analysed and outputs of that analysis are used to provide you with the shade match Tool service. The information is not used to identify you or verify the identity of any individual.
   • We will use your personal data to make the Tool available to you, including to generate your results and make product recommendations. For more information about how we and our third-party suppliers use your personal data and for more information about your data protection rights please see our Privacy Policy. If you are based in the US, please refer to our US Privacy Policy. For readers in any other part of the world, please refer to the Privacy Policy available on thehttps://www.charlottetilbury.com/ website for your region.
3. OTHER IMPORTANT TERMS
   • We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
   • Each of the conditions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining conditions will remain in full force and effect.
   • If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
   • These terms are governed by English law. In the event of any matter or dispute arising out of or in connection with this Licence, you and we shall submit to the exclusive jurisdiction of the English courts.

By accessing and using the Tool, or otherwise actively accepting these terms, you confirm that you accept the terms of this Licence and that you agree to comply with them.

If you do not agree to these terms, you must not use the Tool.

We recommend that you print a copy of these terms for future reference.

SHADE FINDER PROCESSING NOTICE

Last Updated: 20 November 2024

ABOUT THIS NOTICE

Charlotte Tilbury Beauty Limited (“we”, “us,” etc.) respects your privacy and is committed to protecting it. This Notice explains our practices relating to facial images processed by the Shade Finder tool.

For more information on how we use your personal data, please see our Privacy Policy. For other terms and conditions that apply to your interactions with this Shade Finder, please visit our Terms of Use.

WHAT IS BIOMETRIC DATA?

As used in this Notice, “biometric data” means: personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data.

HOW YOUR DATA IS USED

If you choose to use Shade Finder, one of our “Virtual Tools”, your image will be used to provide the functionality of the Virtual Tool. In some cases, you may choose to either allow access to your camera or upload a photo in order for the Virtual Tool to complete a shade matching result personalised for you.

The facial images that you input into the Shade Finder are not classified as Biometric Data under data protection laws. These images will not be used to verify your identity, authenticate your identity, or recognise you. Instead, they will solely be used to assist in providing a personalised shade match. Therefore, Shade Finder is not a biometric recognition system.

HOW WE PROTECT YOUR DATA

We are committed to processing your data responsibly and ensuring your privacy. Any images provided will be handled with strict confidentiality and will only be used for the purpose of shade matching unless you have explicitly agreed otherwise. 

Your image may be shared with or directly collected by third parties (such as our service providers) for purposes of providing you with or facilitating the Virtual Tool that you are interacting with. To the extent that we collect and subsequently disclose any facial images to third party service providers in order to facilitate our Virtual Tool, we restrict how such partners may use and share such data. They will not be shared with third parties (excluding service providers), except as required by law or with your explicit consent.

We do not share or facilitate the sharing of your image data with third parties (excluding service providers) unless you have consented to the disclosure, or where the disclosure is otherwise permitted or required by law. We never sell, lease, trade, or otherwise profit from your image data.

RETENTION AND DELETION OF YOUR BIOMETRIC DATA

Images will be deleted immediately after your Shade Finder result has been provided.

FOR MORE INFORMATION

If you have any questions or concerns about how your data is processed or stored, please feel free to contact us, please contact us at: legal@charlottetilbury.com.

CONSUMER REVIEW POLICY

Last Updated: April 2025

Charlotte Tilbury Beauty Limited has its registered offices at 8 Surrey Street, London, WC2R 2ND. In this Consumer Review Policy, we use “we”, “us” and “our” to refer to the head office of Charlotte Tilbury Beauty Limited at the registered office address above and our affiliates. We value your feedback on our products.

This policy (the “Policy”) sets out the rules you need to follow when leaving a product review, and how we approach product reviews. It’s important that you read and understand this Policy before leaving a product review.

THE DOS AND DON’T’S OF PRODUCT REVIEWS

DO:

• Write about what you liked or disliked about your product and your own experience using it.
• Only express opinions that you genuinely hold.
• Be accurate with your review.
• If you have been incentivised to leave a review (for example, you received any kind of incentive to leave a review such as being given the product for free, receiving a discount in return for leaving a review or you have some kind of financial connection with Charlotte Tilbury), always ensure you mark your review as “incentivised”. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised” (please see below for more information).
• Make sure you review also complies with our Terms & Conditions of Use – in particular, the “User Content” section.
• Always comply with the law.

DON’T:

• Leave reviews that may be deceptive or misleading.
• Conceal if a product review has been incentivised.
• Leave a review if you haven’t used the product you are reviewing or leave a review that isn’t based on your own experience.
• Use inappropriate language, be offensive, hateful or inflammatory.
• Post the same review multiple times.
• Include people’s full names, personal information or contact information in your review.
• Suggest your review is the opinion of another person or company if you are not authorised to represent them.
• Stray off topic – your review should be about a product you have reviewed.
• Link to URLs.
• Include any illegal content in your review.

HOW PRODUCT REVIEWS WORK

Our reviews

We do not allow fake reviews or concealed incentivised reviews on our website. Please ensure you follow the “Do’s and Don’ts” above when leaving a product review. We reserve the right to remove any product reviews that do not comply with this Policy. If we suspect you have left a product review that does not comply with this Policy, we may restrict your ability to post product reviews in the future.

Reviews are displayed in order of relevance. What is most relevant depends on a number of factors including how recent the review is, how helpful other users find the review, how detailed the review is etc. If you like, you can sort and/or filter reviews by date (most recent to least recent), review score etc.

If you come across a product review that does not comply with this Policy, please report this to us. You can do this by using the Contact Us section on the website.

Please be aware that product reviews are intended for publication to help other customers learn more about product experience. Product reviews are not intended as a means of contacting us. If you would like to contact us with a query or complaint, you can do so by using the Contact Us section on the website.

When and how you can you submit a review

If you have purchased a product from us, you will be sent an email with a link that allows you to leave a product review.

You may also be offered the opportunity to leave an incentivised review (please see below for more information).

Incentivised reviews

Some users may be invited to participate in an incentivised review program. This means a user will receive a benefit by leaving a review – for example, they may be given the product they are to review for free.

Product reviews are most valuable when they are honest and unbiased. Therefore, it is particularly important that anyone who has been incentivised to leave a review discloses this by marking the review as “incentivised” before it is submitted. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised”.

You can see which reviews have been incentivised as they will include a note (such as “Received Free Product”) saying the reviewer received an incentive for the review.

UPDATES TO THIS POLICY

We may change this Policy from time to time. When we post changes to this Policy, we will revise the “Last Updated” date at the top of this Policy.

CONTACT US

If you have questions about this Policy, you can do this by using the Contact Us section on the website.

These Terms and Conditions of Sale (\"Terms of Sale\") apply whenever you order any product (\"Product\") through our UK website http://www.charlottetilbury.com/nl (the \"Website\") or otherwise from us. These Terms of Sale should be read alongside, and are in addition to, our website terms and conditions (\"Terms of Use\") and our privacy and cookies policy privacy (“Privacy Policy and Cookies Policy”).

Please read these Terms of Sale carefully and print a copy for your future reference. By ordering a Product from us, you agree that you have read, understood and agree to these Terms of Sale, the Privacy and Cookies Policy and the Terms of Use (each as amended from time to time). If you do not agree to these Terms of Sale, you must not order any Product from us.

If you are purchasing or have purchased Charlotte Tilbury Product(s) from a third-party retailer or reseller, these Terms of Sale will not apply and you should refer to the terms and conditions of sale of the relevant retailer or reseller.

Charlotte Tilbury Beauty Netherlands B.V. (referred to in these Terms of Sale as “CTBN”, “we”, or “us”) is a company registered in England and Wales, whose registered number is 65332393 and whose registered address is at Building 5, 50 Brook Green, London, W6 7BJ.

Should you have any questions about these Terms of Sale or wish to contact us for any reason, please use the Contact Us section on the Website.

By ordering any Products from us, you confirm that you are: (a) resident in the Netherlands; and (b) ordering Products for delivery in the Netherlands

If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your order.

All Product descriptions and images shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.

The packaging of the product may vary from that shown in images on our website.

The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Products may vary slightly from those images. The packaging of Products may vary from that shown in images on our Website.

All prices shown on the Website are in Euros and inclusive of Value Added Tax (“VAT”) at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

Whilst we use reasonable endeavours to keep prices up-to-date on the Website, we reserve the right to alter prices at any time.

Any material and information presented by CTBN on the Website or with any Products sold through the website is intended to be used for informational purposes only. Any statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. All Products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for Products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. If you have any personal concerns, please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them.

You agree and acknowledge that all text, graphics, photographs, copyright, trademarks and any other intellectual property, material or content available within this Website are owned and shall remain vested in CTBN, our licensors and any CTBN Affiliates (defined below). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (Affiliates)

You agree and acknowledge that the material within this Website is made available for your personal and non-commercial use only.

You acknowledge that, as between you and us, CTBN and its Affiliates own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products ("IPR").

If any IPR vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Products. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms of Sale or to establish, perfect, preserve or enforce our rights under these Terms of Sale.

You also acknowledge that the Products are intended for your own personal use and that you will not resell the Products to any other persons.

When you have found a Product on the Website that you would like to buy, please click on the button labelled "ADD TO BAG". This will add your Product to a virtual "make-up bag" (the “Bag”). You can then proceed to pay for the Products in your Bag by clicking on the Bag icon and then clicking “Checkout”. Alternatively, you can continue browsing the Website and add additional Products to your Bag.

You can see what Products are in your Bag at any time by clicking on the Bag icon and then the button labelled “GO TO MY BAG”. If you wish to remove a Product from your Bag, simply click on the “X” under the header “Remove” next to the relevant Product. You can pay for the Products in your Bag at any time by clicking the button labelled “PROCEED TO CHECKOUT”.

When you click the “PROCEED TO CHECKOUT” button, you may be asked to choose two complimentary samples to add to your Bag, subject to availability while stocks last.

Once you have clicked on “PROCEED TO CHECKOUT” you will be given the option to Register or Checkout as a Guest. You will then be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All fields with an asterisk must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy and Cookies Policy.

Once you place your order to purchase a Product from us by following the steps outlined above and by clicking the button labelled “Place Order” we will send you an email confirming your purchase. This email will provide you with the details of the order. This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you.

If we are unable to accept your order, we will inform you of this and will not charge you for the Product(s). This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorisation for your payment; or (iv) because of unexpected limits on our resources which we could not reasonably plan for.

The contract will be concluded in English.

All Products will remain our property until we have received payment in full for those Products. Legal ownership in the Products will immediately revert to us if we refund any such payments to you.

During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy.

All card payments are subject to authorisation by your card issuer.If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us at your own expense. If you fail to do so within 2 weeks of our cancelling your order, we may arrange for collection of the Products at your expense.

If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

We may change the Product to reflect changes in relevant laws and regulatory requirements.

For information on shipping including shipping costs and estimated delivery times please see the Shipping policy on our Website.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can't guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place.

If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.

All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place. We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.

We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by applicable law. Save as expressly set out in these Terms of Sale, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Products. We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

Nothing in these Terms of Sale shall limit our liability for personal injury, death or fraud, or to the extent the claim ensues from wilful misconduct or gross negligence.

This clause does not affect your statutory rights as a consumer.

We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

We may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website.

These Terms of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.

You may not assign or sub-contract any of your rights or obligations under these Terms of Sale to any third party unless we agree in writing.

We may assign, transfer or sub-contract any of our rights or obligations under these Terms of Sale to any third party at our discretion. No relaxation or delay by us in exercising any right or remedy under these Terms of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.

If any of these Terms of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Sale shall remain in full force and effect.

Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be entitled to any of these Terms of Sale, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

These Terms of Sale are governed by English law, without prejudice to any mandatory laws. In the event of any matter or dispute arising out of or in connection with these Terms of Sale, you and we shall submit to the jurisdiction of the Dutch courts, unless and to the extent you as a consumer shall submit to English courts.