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We collect information from a variety of sources, but most of your personal information comes from you (e.g., through purchases made through the website, communications with us and user-generated content on our website).
We may monitor or record communications between you and our representatives (e.g., telephone calls) in order to enhance and maintain our service quality, to protect you and us, to confirm our discussions with you and/or for training purposes.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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You may choose to restrict the collection or use of your personal information in the following ways:
We take the protection of your personal information seriously. We make every reasonable effort to prevent unauthorized use, disclosure, loss or theft of your personal information. Employees who have access to your personal information are made aware of the importance of keeping it confidential.
Where we use service providers who might have access to your personal information, we select them carefully and require them to have privacy and security standards that are commensurate to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent such information from being used for any other purpose.
Company, service providers and other parties to whom we disclose personal information in accordance with this policy, may perform activities outside of Canada. As a result, your personal information may be used, stored and/or accessed in countries outside of Canada, including the United States. However, all such information will be protected in accordance with this policy. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated.
We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.
We take care to keep the information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your information changes. You may update your personal information by contacting us using our contact information in the “How to Contact Us” section below.
You have the right to access personal information we hold about you and to have any concerns you may have over our policies and practices addressed. In addition, you have the right to obtain information regarding our policies and practices with respect to our use of service providers outside Canada. To access your information, discuss your concerns or learn more about our policies and practices please see our contact information in the “How to Contact Us” section below.
Any comments or questions regarding your personal information or our policies and practices with respect to your personal information may be directed to firstname.lastname@example.org.
You may also call us at +1-855-528-8495 or send a letter to: 524 Broadway, New York, NY 10012.
On all orders
On orders over $250
Monday: 9:30am - 6pm EST
Tuesday - Thursday: 9:30am - 8pm EST
Friday: 9:30am - 6pm EST