promotion & competition terms and conditions

Promotions & Competitions

1. Introduction

These terms and conditions (the Terms) apply to Free Gift with purchase Promotions available from time to time on http://www.charlottetilbury.com(the Website)

2. The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

3. The Promotion

Spend the Qualifying Amount as detailed in the promotion on any Charlotte Tilbury products and merchandise (Products) on the relevant Website and receive the free gifts with your purchase (the Promotion).

**Please note that purchasing e-gift cards and consultations does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases are also excluded.**

4. The Gift

4.1. The gift is as detailed in the promotional advertising.

4.2. The Gift is exclusive of delivery costs.

4.3. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.

4.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the free Gift.

4.5 In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Gift.

4.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).

4.7 The Qualifying Amount is the amount after any discounts have been applied.

4.8. The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

5. How do I participate in the Promotion?

5.1. To participate in the Promotion, participants must place an order on the Website during the timeframes set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. Participants who make purchases outside the Promotion Period will not receive the Gift with their purchase.

5.3. As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.

5.4. Participants may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products at total value equal to or over the Qualifying Amount on one of the Websites.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, please visit our Customer Care Help Centre here, where you can find full details of our promotions.

6. Eligibility

6.1. The promotion is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain)and Hong Kong pages of the www.charlottetilbury.com website.

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

7. Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

8. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

1. Introduction

1.1. These terms and conditions (the Terms) apply to the Limited time 20% off with $75 Purchase available on http://www.charlottetilbury.com (the Website).

1.2. The Promoter is Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (the Promoter).

2. The Promotion

2.1. Spend the Qualifying Amount (as detailed below) on products on the relevant Website (the Products) and receive the discount code as provided below (the Promotion).

2.2. Excluded Products: Please note that purchasing kits, already discounted products, Immediate Skin Revival Routine Skincare Discovery Set, virtual consultations, e-Gift cards and gift wrap will contribute towards the Qualifying Amount required to receive the Promotion, but these Excluded Products will not be discounted at checkout and will be charged at full price.

2.3. Qualifying Amount:

• Spend over $75 in a single transaction and receive 20% off using the code REDCARPET at checkout.

2.4. Offer cannot be used in conjunction with any other discounts, offers, or codes.

2.5. Members of Charlotte’s Loyalty Programme will also earn 50 loyalty coins when they are logged in to their account when taking part in this promotion. Any members currently on Level 1 or above will also automatically unlock free standard shipping.

2.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Promotion, other than any specifically listed as part of the Promotion above and for the specified periods of time (where applicable).

2.7. The participant shall not, at any time while participating or communicating about the Promotion, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

3. How do I participate in the Promotion?

3.1. Participants must place an order on the Website from 23:59pm EST 8th March until 04.59am EST 14th March 2024. (Promotion Period), and the amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

3.2. To receive the relevant discount on total value of baskets equal to or over theQualifying Amount, participants must enter the code as set out in the relevant promotional advertising (the Code). The following applies to the Code:

• it can only be used once;

• one code may be used per single transaction;

• it is only valid to redeem during the Promotion Period;

• it is only valid for redemption in the participating countries as set out in the Eligibility section below.

3.3. Participants who make their purchase outside the Promotion Period will not receive the Code with their purchase.

3.4. As long as the participants spend over the relevant Qualifying Amount in a single transaction, they do not need to order any other Product on the Website in order to receive the Code. However, certain delivery charges may apply in addition to the Products.

3.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

3.7. The Promoter accepts no responsibility for the ordered Products.

3.8. For help with participating in the Promotion, Customer Care should be contacted at customercare@charlottetilbury.com.

4. Eligibility 4.1. The Promotion is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, and EU (those being the EU countries the Promoter currently ships to as at the date of this Promotion on the website) pages of the www.charlottetilbury.com website.

4.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

• for death or personal injury as a result of its negligence;

• for fraud; or

• further than is permitted by law.

6. Data Protection and Publicity

6.1. By redeeming the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) customers provide for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

• to enable it to administer the Promotion including deciding whether it accords with these terms and conditions;

• to fulfil the Promotion;

• to share with organisations or agents assisting with the fulfilment of the Promotion; or

• for any other reasonable and related promotional purposes;

6.2 For the purposes of redemption of the Promotion, the Promoter will only disclose customers’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3 For information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

7. General

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

7.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

7.3. These Terms shall be governed by English law, and the parties submit to the non- exclusive jurisdiction of the courts of England and Wales.

1. Introduction

These terms and conditions (the Terms) apply to Free Express Shipping with purchase Promotions available from time to time on http://www.charlottetilbury.com (the Website)

2. The Promoter

Charlotte Tilbury Beauty Canada Inc. a company registered in Canada with company number 926227-0, whose registered office is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3. (Promoter).

3. The Promotion

Spend the Qualifying Amount as detailed in the promotion on any Charlotte Tilbury products and merchandise (Products) on the relevant Website and receive the free Express Shipping on your purchase (the Promotion).

**Please note that purchasing e-gift cards does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Free Express Shipping**

4. Free Express Shipping

4.1. The Free Express Shipping is as detailed in the promotional advertising and Products shipped via express shipping will be shipped in accordance with the express shipping terms on CT.com: https://www.charlottetilbury.com/ca/help/delivery

4.2 Any Products ordered Friday – Sunday will arrive the following Tuesday.

4.3 Any products shipped Monday - Thursday must be ordered before 2pm EST to receive the next working day. Orders placed after 2pm EST will be dispatched the following day, Monday – Thursday.

5. How do I participate in the Promotion?

5.2. Participants who make purchases outside the Promotion Period will not qualify for the Free Express Shipping with their purchase.

5.7. The Promoter accepts no responsibility for the ordered products being lost or delayed in the post.

5.8. For help with participating in the Promotion, Customer Care should be contacted at customercare@charlottetilbury.com.

6. Eligibility

6.1. The Promotion is open to all residents in Canada.

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

7. Limitation of Liability

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

8. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. If you are not a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Ontario. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Ontario.

1. The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry All new customers that create an account on the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Mobile App Discount Code below. All new customers that create an account on www.charlottetilbury.com (the “Website”) will receive 15% off eligible Charlotte Tilbury products, and free standard/ground shipping, by way of a one-time use per customer discount code – see Website Discount Code below. Customers will be able to redeem both codes for the Website and the Mobile App upon their first-time purchases made on each. In order to avail of the Promotion, customers must remain logged in to their account on the Website and/or the Mobile App when making their first-time purchase on each.

3. Eligibility & Restrictions 3.1. The Website Discount Code: DARLING15 3.2 The Mobile App Discount Code: CTAPP15

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App Discount Code:

i. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, Immediate Skin Revival Routine Skincare Discovery Set, and other products as advised from time to time, will not be part of the Promotion; ii. each code may only be used once; iii. cannot use the codes in conjunction with other discounts or offers; iv. each code can only be used by a new customer that is making their first purchase on either the Website or the Mobile App and is logged into their created account; v. each code should not be shared with anyone else; vi. each code cannot be redeemed via the ‘Guest Checkout’ option; and vii. the codes cannot be redeemed in the excluded regions as set out below. 3.2. The following regions are excluded from participating in this Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promotor ships to.

4. Limitation of Liability 4.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 4.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 4.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

5. Data Protection and Publicity 5.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Promotion; c. to share with organisations or agents assisting with the conduct and fulfilment of the Promotion; or e. for any other reasonable and related promotional purposes. 5.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 5.1 above. 5.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

6. General 6.1. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 6.2. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem The Website Discount Code and/or The Mobile App Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 6.3. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. 6.4. If the Promoter subsequently discovers any redeemer of the Promotion is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Promotion to that participant. 6.5. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 6.6. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 6.7. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

By attending any Charlotte Tilbury Masterclass offered on the www.charlottetilbury.com website (“Pro-Artist Masterclass”), you accept and agree to all of the terms and conditions set out below.

1.The Promoter

Charlotte Tilbury Beauty Canada Inc., a company registered in Canada with company number 926227-0, whose registered office is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3 , (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2.Event Tickets and Attendance

2.1 To attend a Pro-Artist Masterclass, you will need to book a ticket to the Pro-Artist Masterclass for free via the Charlotte Tilbury website using the Appointed app. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each Pro-Artist Masterclass event are limited to 20,000 spaces on a first-come-first-served basis. 2.2 In the event that you choose to use the chat function during the Pro-Artist Masterclass, you are responsible and liable for any content that you post. 2.3 Any content that you post during the Pro-Artist Masterclass will be subject to the USER CONTENT requirements set out in our Terms and Conditions on www.charlottetilbury.com. 2.4 The following groups are excluded from participating in a Pro-Artist Masterclass: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with the Pro-Artist Masterclass; or (c) members of the immediate families or households of (a) to (b) above.

Discount Codes and Eligibility 3.1 Some Pro-Artist Masterclasses will offer a discount code for use on the website www.charlottetilbury.com. Participants who have booked a ticket and who are opted in to receive direct marketing or select to receive the discount code via email at the point of booking will receive a discount code by email sent to them after the Masterclass (“Discount Code”) for redemption on products purchased on the www.charlottetilbury.com website in accordance with the terms provided at the time of booking the Pro-Artist Masterclass and/or in the email. The Discount Code will not be shared or featured on any other promotional materials. In addition to the above, the following restrictions and eligibility criteria apply to redemption of the Discount Code. 3.2 The Discount Code: (a) is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, Hong Kong and EU (including France, Germany, Italy, Netherlands and Spain) pages of the www.charlottetilbury.com website. (b) may only be used once; (c) cannot be used in conjunction with other discounts, sales items, discounted products, Gift Card purchases, Kits, free gift offers or other offers; (d) cannot be shared and is only available to customers that both booked and attended the Pro-Artist Masterclass, non-purchasers and non-attendees will not be eligible to receive or use the Discount Code; (e) will only be sent to those customers who are opted in to receive marketing emails from the Promoter, or who have selected to receive the Discount Code at the point of booking the ticket; (f) can only be used during the redemption period stated in the email issued with the Discount Code; and (g) is subject to availability. 3.3 The following groups are excluded from using the Discount Code: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with Promoter; or (c) members of the immediate families or households of (a) to (b) above.

4.Data Protection and Publicity

4.1 By requesting a ticket and attending a Pro-Artist Masterclass, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (a) to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; (b) to share with organisations or agents assisting with the conduct of the Pro-Artist Masterclass; or (c) for any other reasonable and related promotional purposes. 4.2 For the purposes of the Pro-Artist Masterclass, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 4.1 above. 4.3 For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy .

Limitation of Liability

5.1 The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Pro-Artist Masterclass made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Pro-Artist Masterclass does not run as planned. 5.2 The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Pro-Artist Masterclass, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 5.3 Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

General

6.1 By booking a ticket and attending a Pro-Artist Masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Pro-Artist Masterclass (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 6.2 By booking a ticket and attending a Pro-Artist Masterclass, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Pro-Artist Masterclass, all participants warrant that all information submitted by them is true and accurate. 6.3 The Promoter reserves the right to cancel, amend the time and/or date of or replace the Pro-Artist Masterclass, its content and/or its presenters without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 6.4 The Promoter reserves the right at its sole discretion to disqualify from further participation in the Pro-Artist Masterclass any individual it has reason to believe is tampering with the operation of the Pro-Artist Masterclass, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Pro-Artist Masterclass and/or use the Discount Code. 6.5 The Terms and Conditions of Use shall be applicable to www.live.charlottetilbury.com 6.6 By requesting a ticket and attending a Pro-Artist Masterclass, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 6.7 In the event you win a Virtual Consultation during a Masterclass, the Virtual Consultation T&Cs apply. Also available on www.charlottetilbury.com 6.8 If you are not a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Ontario. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Ontario.

E-Gift Virtual Consultations Card Terms and Conditions

The Provider

Charlotte Tilbury Beauty Canada Inc., a company registered in Canada with company number 926227-0, whose registered office is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3 , (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

The Service

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card). These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service. For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

Purchasing an E-Gift Virtual Consultation

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com 3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email. 3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time. 3.4 No physical card is sent via post, electronic delivery only. 3.5 Only available to Purchasers and Recipients both in Canada.

Booking an E-Gift Virtual Consultation

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment). 4.2 The Recipient will be notified of the date and time of the Appointment via email. 4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value. 4.4 To the maximum extent permitted under applicable law, an E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A. Discount Code Eligibility & Restrictions

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code: (i) will apply to eligible products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery; (ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount; (iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift); (iv) to the maximum extent permitted under applicable law, will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

Cancelling and Amending Your Appointment

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund. 5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code. 5.4 We can make a refund to a Purchaser where required by law and/or for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing. 5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled. 5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

Your Appointment

6.1 Only one person may attend the Appointment 6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late. 6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment. 6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed. 6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy here. 6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time. 6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so. 6.8 Any information and/or product recommendations made by a MUA are for informational purposes only. 6.9 All Appointments will be carried out in the English language. 6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time. 6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof. 6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

Additional Service Requirements

7.1. The Service is only available to eligible customers that have booked as outlined above. 7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate. 7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code. 7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

Limitation of Liability

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned. 8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure. 8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

Data Protection and Publicity

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws: (a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions; (b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment (c) to fulfil the Discount Code; (d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or (e) for any other reasonable and related purposes. 9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy. 9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s privacy policy

General

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice. 10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 10.3. If you are not a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Ontario. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Ontario.

CHARLOTTE TILBURY PRO PROGRAM TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM

ELIGIBILITY

You must be a make-up accredited professional or student age 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member, you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

Accredited makeup school qualification or valid professional licence

Editorial page or commercial magazine feature with name credit

Professional business card with up-to-date contact details

Crew call list on production company letterhead

Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

Current Passport

Current Driving Licence

Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

Proof of current enrolment at accredited makeup artist school or college

Course completion diploma dated within the last 6 months

Confirmation of class / program payment

Letter on school letterhead with your name

THE BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

THE PRODUCTS

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

THE DISCOUNT

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

PROMOTIONAL EMAILS

A key benefit of becoming a Charlotte Tilbury Pro Member is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

GENERAL

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Program at any time without prior notice, and any substantive changes will be communicated to you via an email.

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

The Charlotte Tilbury Pro Member program is offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount at any stage without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

The Promoter

The Promotion & Entry The discount code can only be obtained by having a registered Unidays or Student Beans account.
Eligibility & Restrictions 3.1. The Discount Code: (i) Discount is only valid for UNiDAYS or Student Beans verified members who have logged in to obtain the code, and is non-transferable. (ii) Discount can only be used once and is not valid in conjunction with other offers and discounts (iii) Excludes gift cards, bundles, kits or products that are already discounted (vi) Valid only on www.charlottetilbury.com
General

4.1 The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. W here required by law, or at our discretion, we will provide you with notice thirty (30) days prior to the effective date of the change by sending a message to the email address (or other contact information we have for you at our discretion) associated with your account. Such notice will set out the new clause, or the modified clause and how it read formerly, and the date on which the change will come into effect. If the change results in an increase in your obligations or a reduction in ours, you may cancel this agreement without cost, penalty, or cancellation indemnity, rather than accept the change, by providing us with notice to that effect no later than thirty (30) days after the modification comes into force, using the information in the notice. We may at any time and without notice except where required by applicable law terminate our agreement with you if: (a) you violate any provision of these terms or of any other agreement you have concluded with us; or (b) if we decide to terminate the Promotion or a portion thereof. 4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 4.3 If you are not a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Ontario. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Ontario. If you are a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Quebec. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Quebec.

Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability (a) for death or personal injury as a result of its negligence (b) for fraud; or (c) further than is permitted by law.

Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Discount Code; c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or e. for any other reasonable and related promotional purposes. 6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above. 6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/au/help/security-privacy.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion

This offer is exclusive to registered members of;

• Blue Light Card (https://www.bluelightcard.co.uk)

• Health Service Discounts (https://healthservicediscounts.com)

• NHS Staff Benefits (https://www.nhsstaffbenefits.co.uk).

3. Eligibility & Restrictions

Registered members must login to one of the following employee portals to obtain the discount code which can be redeemed on www.charlottetilbury.com (“Discount Code”).

• Blue Light Card

• Health Service Discounts

• NHS Staff Benefits

The Discount Code:

(i) Discount is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members, and is non-transferable.

(ii) Discount is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits, Immediate Skin Revival Routine Skincare Discovery Set, , or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

(vii) Discount is exclusive to specific affiliates listed above

(viii) Discount is only available for UK residents

4. General

4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

6. Data Protection and Publicity

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/uk/help/security-privacy.

The Promoter Charlotte Tilbury Beauty Canada Inc., a company registered in Canada with company number 926227-0, whose registered office is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3 , (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com. The Promoter will use the services of Mention Me Ltd, a company registered in England & Wales, with company number 08382730, whose office is at 20-22 Wenlock Road, London, N1 7GU to deliver the Refer a Friend platform to customers. Their terms & conditions can be found at https://mention-me.com/help/tnc_f/site.
The Promotion Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.charlottetilbury.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”).
Qualifying Conditions To participate in the Refer A Friend Promotion, simply enter your name and email address in the “Refer a Friend” offer box. and click “Continue”. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, SMS or via a Link. Important: You can only share a Promo Code with someone you have had direct voluntary two-way communications with, and who is a family member related through marriage, a common-law partnership, or parent-child relationship or a friend with whom you have a personal relationship, based on your shared interests and experiences, and who has provided their consent.

By entering this Promotion, you understand that we will provide your name to the Friend in a communication following the referral and that the referral will indicate that it has been sent as a result of your referral.

The Promo Code can be shared for 3 months from the date of acceptance by the Referrer. Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer , subject to the following limit: a Referrer may not redeem more than (i) 1 Promo Code within any 24 hour period; (ii) 3 within 1 month; or (iii) 917 CAD of Promo Code value within the last 12 months. In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must: Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address); Open the message or link sent to them by the Referrer to obtain the Promo Code; Make a purchase on the Website for any eligible products available on the Charlotte Tilbury website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (“Qualifying Products”) or (iii) gift cards or (iv) Immediate Skin Revival Routine Skincare Discovery Set; and Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com at the time (“Qualifying Amount”) on the Qualifying Products before the Promo Code expires (within 14 days of receipt). Once the Friend has spent the Qualifying Amount, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).

Eligibility You must be over the age of majority in the jurisdiction in which you reside to enter the Promotion. The Promotion is open to residents of: the United Kingdom, USA, Australia, Canada and Europe. There is no requirement for the Referrer to be an existing Charlotte Tilbury customer. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with the Promotion, including employees of Charlotte Tilbury stockists and retailers in the Participating Countries. In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.
Further Referral Terms The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have a discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one Promo Code per referred person. In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Promo Code awarded to the Referrer will become invalid, provided that the Friend has not already used it. The Friend’s reward cannot be claimed by the same person making the referral. Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions. Promo Codes cannot be applied to previous purchases, and are not redeemable for cash. This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion. Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. The Promoter will not accept responsibility for entries that are incomplete or lost, regardless of cause. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.
Limitation of Liability The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Promotion was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.
Data Protection and Publicity By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions; b. to notify entrants if they are the winning entrant (if applicable); c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of any offer; d. to announce the winner of the Promotion in any media or press and to respond to others’ enquiries as to who the winner is (if applicable); or e. for any other reasonable and related promotional purposes. For the purposes of the Promotion, the Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers who need it for the purposes listed above. You also acknowledge that as a condition of entry to the Promotion, you have subscribed to the Promoter’s mailing list and have agreed to the terms of the Promoter’s Privacy Policy in respect of that mailing list. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: https://www.charlottetilbury.com/uk/help/security-privacy. You can unsubscribe at any time by contacting us at customercare@charlottetilbury.com. The winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize (if any) and their redemption, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.
General The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. By entering the Promotion, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promotor and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. Where the Promotion is hosted by a social networking site, the Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site. The Promotor shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. If you are not a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Ontario. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Ontario.

If you are a consumer residing in the province of Quebec: These Terms are governed by and construed under the laws of the Province of Quebec. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts in the Province of Quebec. In the event of an obvious and genuine mistake in the price of a product, including promotional pricing, we will not be obliged to supply the products to you at the incorrect price. Charlotte Tilbury reserves the right to amend pricing errors at any time. We will use reasonable endeavours to contact anyone who has participated in the promotion as soon as possible to inform you of the pricing error and reconfirm the correct price, or offer you the chance to cancel your order. If you choose to cancel your order you will receive a full refund of any amounts already paid.

These are the Terms and Conditions (the “Terms”) which apply to the Twitch competitions which the Promoter may run, on its official Twitch channel. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • Twitch Competition where users will have the opportunity to win either 1x Charlotte Tilbury beauty product, or 1 x Limited Edition Disney100 x Charlotte Tilbury Pin by being the first to: (i) answer a skills-based question; or (ii) be the first to comment on the chat function when prompted to do so by the Promoter on its official Twitch channel: https://www.twitch.tv/charlottetilbury (“Website”)

PRIZE

• Promotor will be giving away up to 150 Prizes in total consisting of either: (i) one of the Promoter’s beauty products (up to a maximum value of £150); or (ii) one Limited Edition Disney100 x Charlotte Tilbury Pin; across the Competition Period (one Prize awarded at any one time). Shade selection shall be at the sole discretion of the Promoter. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The overall Competition will run from 9:00am BST on 17th July 2023 to 11:59pm GMT on 31st December 2023. • Entries made before or after these dates and times shall not be eligible. Users can enter the Competition during the various times during the Competition Period when prompted to do so by the Promoter.

HOW TO ENTER

By visiting the Promotor’s Website, users will be prompted to either: (i) answer a skills-based question; or (ii) be the first to comment on the chat function of the Website, at various times during the Competition Period. Users must then comment in the chat function of the Website with either the correct answer, or be the first to comment in general when prompted to do so by the Promoter, in order to be entered into the Competition. The entrant who correctly answers the skills-based question first, or is the first to comment when prompted to do so by the Promoter, will be eligible to win the Prize. The Promoter will make it clear on the day which entry mechanic is required to enter the Competition. Entrants must accept the terms and conditions of the Competition. You must be entering from the Participating Country as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.twitch.tv/p/en/legal/terms-of-service/ . Previous successful entrants will not be eligible to enter where they have already won 3 x Prizes during the Competition Period.

WINNER SELECTION AND NOTIFICATION

• The Promotor will identify the user who has either: (i) correctly answered the skills-based question when prompted to do so and is the first to comment on the chat function of the Website; or (ii) commented first on the chat function of the Website when prompted to do so by the Promoter. • The winners will be announced live on the Website chat function by the Promotor during the Competition.(the “Announcement Date”) • The winners will be contacted by direct message on the Website following their successful entry into the Competition. • The Promoter will send the name and county of the winners to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • This is a is global Competition except where Canadian residents are excluded from entering the Competition if prompted to be the first to comment on the chat function of the Website, instead of being prompted to answer the skills-based question (the Participating Country”). • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received.. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

1. The Promoter

Charlotte Tilbury Beauty Canada Inc., a company registered in Canada with company number 926227-0, whose registered office is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3 (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry

You may enter into this Promotion if (a) you are a Canadian resident; (b) with a Canadian mobile phone number; and (c) have reached the legal age of majority in your jurisdiction of residence by signing up to receive Charlotte Tilbury’s SMS updates on https://www.charlottetilbury-ca.attn.tv/p/VKG/landing-page. You must sign up by entering your phone number, including the area code to receive 10% off your first purchase of eligible Charlotte Tilbury products (see Eligibility section below) by way of a unique, one-time discount code sent by SMS to you on your registered mobile number*, which may be redeemed on www.charlottetilbury.com or on the Charlotte Tilbury App (“Discount Code”). You may only sign up once to receive the code. *SMS may take up to 1 hour to be sent to the recipient.

You are entitled to unsubscribe from Charlotte Tilbury’s SMS updates at any time by either: (1) responding with STOP to any SMS received from us; or (2) contacting us here; or (3) updating your marketing preferences within your account.

3. Eligibility & Restrictions

3.1. The Discount Code:

(i) will apply to all products sold on our Canadian website www.charlottetilbury.com or the Charlotte Tilbury App except for gift cards, bundles and already discounted products;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers or codes;

(iv) is only available to new subscribers to SMS marketing; existing subscribers will not be eligible to receive the Discount Code;

(v) can only be used by the recipient of the Discount Code; and

(vi) the Promotion is only open to residents of Canada.

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

4. General

4.1. No payment or purchase is necessary to receive the Discount Code.

4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant.

5. Limitation of Liability

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

6. Data Protection and Publicity

(a) to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

(b) to fulfil the Discount Code;

(c) to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

(d) for any other reasonable and related promotional purposes.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at http://www.charlottetilbury.com/uk/help/security-privacy.

7. General

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

7.2. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

7.3. For users who are not consumers residing in the province of Quebec : these terms and conditions are governed by and construed under the laws of the province of Ontario, . In the event of any matter or dispute arising out of or in connection with these terms and conditions, you and we shall submit to the exclusive jurisdiction of the courts in the province of Ontario. For users who are consumers residing in the province of Quebec: these terms and conditions are governed by the laws of the province of Quebec. In the event of any matter or dispute arising out of or in connection with these terms and conditions, you and we shall submit to the exclusive jurisdiction of the courts in the province of Quebec.

CHARLOTTE TILBURY TERMS AND CONDITIONS: 20% OFF $80

The Promoter

Charlotte Tilbury Beauty Canada Inc., a company registered in Canada with company number is 926227-0, whose registered address is at 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com. 2. The Promotion & Entry All eligible customers who receive a 20% off $80 discount code via email from the Promoter, will receive 20% off eligible Charlotte Tilbury products (for more information read ‘Eligibility’ section below) by way of a one-time use per customer discount code (the “Discount Code”) which may be redeemed on www.charlottetilbury.com (the “Site”) or the Charlotte Tilbury mobile app (the “App”). This can be redeemed within 6 weeks of the initial email being sent and will need to be entered at checkout. 3. Eligibility & Restrictions 3.1. You must be over the age of majority in the jurisdiction in which you reside to be eligible for the Discount Code. 3.2. The Discount Code: i. will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, Bundles, Hampers, e-Gift Cards, Kits, Virtual Consultations and Services, Samples, Packaging, already discounted products and delivery and other products as advised from time to time; ii. may only be used once;

iii. cannot be used in conjunction with other discounts or offers;

iv. can only be used by a customer that has received it via email from the Promoter;

v. should not be shared with anyone else for you

vi. can only be used by a customer that has created and logged into their account on the Site. You will not be able to redeem the Discount Code on a purchase if you check out as a guest. 3.3. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with the Promotion; or (c) members of the immediate families or households of (a) to (b) above. 4. General 4.1. The Promotion is free to enter, no purchase is necessary. 4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third-party rights. 4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant. 5. Limitation of Liability 5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence. (b) for fraud; or (c) further than is permitted by law. 6. Data Protection and Publicity 6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Discount Code; c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or e. for any other reasonable and related promotional purposes. 6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above. 6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policies at the following links: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy 7. General 7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 7.2. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 7.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. OCTOBER 2023

Loyalty Terms and Conditions – CA-EN Part 1

Charlotte Tilbury Beauty Canada Inc. (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our , to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Canada Inc., company number 3113030, with its registered office at 2600-160 Elgin Street, Ottawa, Ontario, Canada K1P 1C3.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

CHARLOTTE’S LOYALTY PROGRAMME

What is Charlotte’s Loyalty Programme?

Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com.

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/ca/loyalty-landing-page. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout.

Global Restrictions to Charlotte’s Loyalty Programmme

Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”).

Customers are only able to earn in store towards their loyalty status when shopping at a Charlotte’s Beauty Wonderland that is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme. For example, if you enrolled in Charlotte’s Loyalty Programme while in the United Kingdom, you will only earn towards your loyalty status for eligible in store purchased made in a Charlotte’s Beauty Wonderland that is located in the United Kingdom.

Simply ask at the till point at the time of purchase for the till staff to enter your email address into the till point during the transaction and the final value of the transaction after discounts will be added to your loyalty account. Beauty Wonderlands are Charlotte Tilbury owned boutiques and are not in partnership with any 3rd parties. Unfortunately customers are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the Charlotte’s Loyalty Programme.

Customers are also able to earn in store towards their loyalty status in Charlotte’s Beauty Wonderland Pop-Ups based in the United Kingdom, Europe and North America hosted by Charlotte Tilbury and not in collaboration with, or by, a retail partner, so long as such Charlotte’s Beauty Wonderland Pop-Up is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme.

Guest Checkout

Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

Subscriptions

To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme.

When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed.

If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here.

Gift Cards

When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status.

Charlotte’s Loyalty Programme Term Period, Program modification and termination

Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 365 days from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 365 days membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 365 days membership period will begin in this new tier. This same process will continue for each consecutive 365 days membership period, provided we decide to continue with Charlotte’s Loyalty Programme.

Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers.

Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

HOW TO JOIN

How do I Join Charlotte's Loyalty Programme?

You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account.

Your purchases made in the last 365 days prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account.

If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme

Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

LEVELS

What are the Levels within Charlotte’s Loyalty Programme?

“Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1

Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1!

MAGIC REWARDS

- 2 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2

Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3

Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4

Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

- YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT

Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS!

MAGIC REWARDS AND BENEFITS

- EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme?

All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level.

You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.com/nl, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com or an in-store purchase for products via Charlotte’s Beauty Wonderlands, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation there are clear records showing this, our decision is final.

Do my loyalty Levels expire?

When you enter a specific loyalty Levels, you will have 365 days to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 365 days and not moved into the next Level, you will move to the Level reflective of your last 365 days’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 365 days after joining your new Level.

REWARDS AND BENEFITS

What are Rewards?

Your “Rewards” are code based offers and each Reward can only be used once within a 365 day period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

	REWARDS TABLE
	MEMBER % OFF	REWARD OPTION 1 - MONEY OFF	REWARD OPTION 2 - SKINCARE	REWARD OPTION 3 - COLOUR	REWARD OPTION 4 - OTHER	BIRTHDAY REWARD WITH PURCHASE
MEMBER LEVEL	YES	NO	NO	NO	NO	NO
LEVEL 1	NO	YES	YES	YES	NO	YES
LEVEL 2	NO	YES	YES	YES	YES	YES
LEVEL 3	NO	YES	YES	YES	YES	YES
LEVEL 4	NO	YES	YES	YES	YES	YES
VAULT	NO	YES	YES	YES	YES	YES

Rewards

During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.
You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.
Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account
Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.
Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.
Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.
For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.
The Reward is as detailed in the promotional advertising.
There is no cash alternative for the Reward.
Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.
The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.
In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.
The Qualifying Amount is the amount after any discounts have been applied.
From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.
Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
Rewards may only be used once;
Rewards cannot be used in conjunction with other discounts or offers.
Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.
Rewards must not be shared with anyone else.

What are Benefits?

“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

	BENEFITS TABLE
	FREE ENGRAVING	FREE STANDARD SHIPPING*	FREE EXPRESS SHIPPING*
MEMBER LEVEL	NO	NO	NO
LEVEL 1	YES	YES	NO
LEVEL 2	YES	YES	NO
LEVEL 3	YES	YES	YES
LEVEL 4	YES	YES	YES
VAULT	YES	YES	YES

*The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com.

Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion.

Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3.

From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid.

How do I earn Rewards and Benefits?

By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea.

Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level.

How do I redeem my Rewards and Benefits?

You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account.

What happens to my Rewards and Benefits when I move up or down a Level?

Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

OFFERS BESPOKE TO MEMBER LEVEL

Member Level Rewards and Benefits

Charlotte’s Loyalty Programme members in Member Level will receive a 15% discount code from Charlotte Tilbury to spend on eligible Charlotte Tilbury products by way of a one-time use per customer discount code which may be redeemed on www.charlottetilbury.com. The code can only be used by customers in Member Level and will not be valid when a customer moves Level. Customers joining Charlotte’s Loyalty Programme at a Level above Member Level will not be eligible to access Rewards and Benefits from earlier Levels. When a customer leaves the Member Level, by either moving up or down a Level, the customer will no longer be able to redeem their Member Level Rewards and Benefits.

The 15% Off Code:

(i) will apply to all products sold on www.charlottetilbury.com except:

New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers;

(vii) can only be used by a Member Level customer purchasing on www.charlottetilbury.com;

(viii) must not be shared with anyone else.

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

OFFERS BESPOKE TO LEVELS 1 AND ABOVE

Free Standard Shipping

Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping.

Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect.

Free Engraving

Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout.

https://www.charlottetilbury.com/products/gifts/personalised

Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets.

Early Access to NEW! Product Launches

Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available while stocks last.

OFFERS BESPOKE TO LEVELS 2 AND ABOVE

Complimentary Virtual Services

As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/help/terms-and-conditions

Dedicate Virtual Services PRO Artist

As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/virtual-consultations-with-team-tilbury.

This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/help/terms-and-conditions

OFFERS BESPOKE TO LEVELS 3 AND ABOVE

Free Express Shipping

As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping.

Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

VAULT LEVEL OFFERS

Vault Level

Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter.

For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.

At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
Participation in the Vault is solely at Charlotte Tilbury’s discretion.
In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

Website team to link relevant policies when uploading.

Website team to link subscription T&Cs

Loyalty Terms and Conditions – CA-EN Part 2

What Are Loyalty Coins?

In addition to the Offers, Rewards, and Benefits that Charlotte’s Loyalty Members can receive, there is also the opportunity to earn Loyalty Coins when signed into your account on CharlotteTilbury.com or the Charlotte Tilbury app. Charlotte’s Loyalty Members can visit the Loyalty page and click the Loyalty Coin tab where you will find the ‘Earn Coins’ section. From here, you can pick an activity to complete to earn your Loyalty Coins (“Interactions”). Only Interactions completed while logged in will count towards your Loyalty Coin Balance.

Charlotte’s Loyalty Members can also earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will include any tax, shipping costs, bundles, hampers and virtual services. Please see the Loyalty page for more information on what number of Loyalty Coins will be collected on each Transaction.

Loyalty Coin Rewards

Loyalty Coins earned can be exchanged for Loyalty Coin Rewards on CharlotteTilbury.com or on the Charlotte Tilbury app. The Loyalty Coin Rewards can be accessed via the ‘Coin Shop’ within the Loyalty tab on CharlotteTilbury.com.

Loyalty Coin Rewards are a discount towards the normal price of the specific Loyalty Coin Reward you select. Loyalty Coin Rewards can be used once per customer and are subject to availability and change. Where Loyalty Coin Rewards are duplicated in your rewards wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite. No alternatives will be offered.

UK Loyalty Coin Rewards
Loyalty Coin Rewards	Loyalty Coins Required
One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount	200
Free Gift Box on your Next Qualifying Purchase of Any Amount	200
£10 Off on your Next Qualifying Purchase When you Spend £75	1000
Gift With Purchase When You Spend £10- Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime	1000

US Loyalty Coin Rewards
Loyalty Coin Rewards	Loyalty Coins Required
One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount	300
Free Gift Box on your Next Qualifying Purchase of Any Amount	300
$20 Off on your Next Purchase When You Spend USD$100	1500
Gift With Purchase When You Spend USD$20 - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime	1500

Europe Loyalty Coin Rewards
Loyalty Coin Rewards	Loyalty Coins Required
One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount	300
Free Gift Box on your Next Qualifying Purchase of Any Amount	300
15 Euros Off on your Next Purchase When You Spend 90 Euros	1500
Gift With Purchase When You Spend 15 Euros - Three Loyalty Coin Gift With Purchase Rewards are available per customer	1500

Australia Loyalty Coin Rewards
Loyalty Coin Rewards	Loyalty Coins Required
Free Gift Box on your Next Qualifying Purchase of Any Amount	400
$20AUD Off on your Next Purchase When You Spend $125AUD	2000
Gift With Purchase When You Spend $20AUD - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime	2000

Canada Loyalty Coin Rewards
Loyalty Coin Rewards	Loyalty Coins Required
One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount	400
$20CAD Off on your Next Purchase When You Spend $125CAD	2000
Gift With Purchase When You Spend $20CAD - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime	2000

*In regions where Free Express Shipping is available, this Loyalty Coin Reward is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

IMPORTANT NOTICE FOR CANADIAN CUSTOMERS: In no event will a Loyalty Coin Reward that you may be eligible to receive have a value (including a retail value) of more than $50 CAD, excluding applicable taxes. For greater clarity, in no event will: (i) a single product, a single service or a single set of products and/or services that you may be eligible to receive in exchange for Loyalty Coins have a value of more than $50 CAD (excluding applicable taxes); and (ii) the retail value of each product or service that you may be eligible to receive in exchange for Loyalty Coins exceed $50 CAD (excluding applicable taxes).

Additional Terms for Loyalty Coin Rewards in all Markets

Loyalty Coin Reward	Description
One-Off Free Express Shipping Loyalty Coin Reward	Members of Charlotte’s Loyalty Programme who are in Member Level, Level 1 or Level 2 will be able to convert their Loyalty Coin Balance into a One-Off Free Express Shipping Loyalty Coin Reward. This reward is not available to customers redeeming Loyalty Coins in Australia, or placing orders being shipped to Australia. There is no minimum spend attached to One-Off Free Express Shipping i.e. a purchase of any value can have the One-Off Free Express Shipping Loyalty Coin Reward added to it for a successful checkout, as long as no other Rewards or promotional codes are used on the same purchase. Charlotte Tilbury reserves the right to remove the Free Express Shipping Loyalty Coin Reward offering with no prior notice. If you are redeeming a One-Off Free Shipping Loyalty Coin Reward and your basket total auto-qualifies for Free Express shipping, you must remove your Loyalty Coin Reward from your basket should you wish to use this Loyalty Coin Reward on a separate future purchase. This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase.
Free Gift Box	A free gift box will be offered as a Loyalty Coin Reward to customers in all Loyalty Levels in Charlotte’s Loyalty Programme. The Gift Box RRP value will automatically be deducted at checkout. Charlotte Tilbury reserves the right to withdraw this Loyalty Coin Reward at any time and it may not be available to customers in all markets at all times. This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase.
£10/$20/15euro/20AUD/20CAD Off Loyalty Coin Reward	Members of Charlotte’s Loyalty Programme who are in Member Level, Level 1 or Level 2 will be able to convert their Loyalty Coin Balance into a £10/$20/15Euro/$20AUD/$20CAD Off Loyalty Coin Reward if you have enough Loyalty Coins available within your Loyalty Coin Balance. Once Loyalty Coins are converted into a Loyalty Coin Reward, the Loyalty Coin Reward will then be available within your Rewards Wallet, to be used on your next purchase When You Spend £75/$100/90Euros/$125AUD/$125CAD Only one promotional code per transaction. Charlotte’s Loyalty Programme Loyalty Benefits can however still be added to a customer’s transaction, with one Loyalty Coin Reward.i.e. As a member of Charlotte’s Loyalty Programme in Level 3 in the UK, will have Free Express Delivery auto-applied at checkout. As this Loyalty Benefit does not need a promotional code to be applied at checkout, Loyalty Coin Rewards can be added if the terms of the Loyalty Coin Reward are met.
Loyalty Coin Product Rewards	There will be three Loyalty Coin Product Rewards available to Charlotte’s Loyalty Programme customers. Loyalty Coin Product Rewards are Gift with Purchases which are available to add to basket once converted from your Loyalty Coin Balance into a Loyalty Coin Reward in your Rewards Wallet. To redeem your Loyalty Coin Product Reward at checkout, customers must checkout within 60 days of converting their Loyalty Coins into a Loyalty Coin Product Reward, and reach the minimum spend threshold defined on the Loyalty Coin Product Reward itself within the Rewards Wallet. Once redeemed, your Loyalty Coin Product Reward will no longer be visible within your Loyalty Account. Only one promotional code per basket. Multiple auto-applied Loyalty Benefits can however still be added to a customer’s transaction, with one Loyalty Coin Reward.

Redeeming Your Loyalty Coin Rewards

To use your Loyalty Coins, you must transfer them into the Reward Wallet by following these instructions:

Create an Account on CharlotteTIlbury.com or on the Charlotte Tilbury App

Visit your Loyalty account here https://www.charlottetilbury.com/account?tab=loyalty

When on ‘Coin Shop’ tab within your Loyalty Account, you will see your Loyalty Coin Balance - if you have enough Loyalty Coins available to transfer into a Loyalty Coin Reward, you will see unlocked Loyalty Coin Rewards visible, and a button visible to ‘Add to Rewards’

Once Redeem Reward is selected, a pop-up will be visible to ‘Confirm your Reward’. Once confirmed, this action cannot be undone and your Loyalty Coin Reward will be available within your Rewards Wallet, and Loyalty Coins will be deducted from your Loyalty Coin Balance

To redeem your Loyalty Coin Reward, you must visit your Rewards Wallet and click ‘Redeem Reward’ within 60 days of converting your Loyalty Coins into a Loyalty Coin Reward. Your expiration countdown will be shown in day / month / year format across all markets

The expiration date for each individual Loyalty Coin Reward once transferred to your Rewards Wallet will be available to view within your Rewards Wallet

Your remaining Loyalty Coin Balance will now be updated, and available to view within ‘Coin Activity’ in your account, within the Loyalty tab.

Loyalty Coin Rewards can be added to purchases on CharlotteTilbury.com or on the Charlotte Tilbury app. To successfully checkout your Loyalty Coin Reward, if there is a spend threshold as part of the terms of the Loyalty Coin Reward, the spend threshold must be met.

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code. Only one promotional code can be used at any time across CharlotteTilbury.com and the Charlotte Tilbury app.

Only one Loyalty Coin Reward can be added to basket at any one time.

Will My Loyalty Coins Expire?

Yes, your Loyalty Coins will expire 300 days from the date your Loyalty Coins were earned. If you do not transfer your Loyalty Coins into the Rewards Wallet within 300 days of earning, your Loyalty Coins will no longer be available and will expire. Once your Loyalty Coin balance has been transferred to the Rewards Wallet and converted into a Loyalty Coin Reward, the Loyalty Coin Reward will be available to add to your next purchase within 60 days. Loyalty Coin Rewards are available to add to future purchases on CharlotteTilbury.com and on the Charlotte Tilbury App.

Loyalty Coins and Loyalty Coin Rewards will also expire in the event that: 1.) your participation in the Program is terminated (either voluntarily by you, or by us due to your breach of these Terms); or 2.) Charlotte Tilbury terminates the Program.

What if I refund my order?

If you return an order, you will not be refunded the value of any applicable Loyalty Coins spent. Should a Product Loyalty Coin Reward be added to your transaction, Charlotte Tilbury reserves the right to require the Product Loyalty Coin Reward to be is returned with the returned order.

What if I have accounts in multiple markets?

For example, if you have a CharlotteTilbury.com account in both Canada and US, Loyalty Coins will only be added to the account on which the Loyalty Coins were collected and cannot be transferred between accounts.

What happens to my Loyalty Levels?

Earning and redeeming Loyalty Coins has no impact on your Loyalty Levels (except where Loyalty Coin Rewards are duplicated in the Rewards Wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite and no alternatives will be offered) within Charlotte’s Loyalty Programme or its associated Offers, Rewards, and Benefits. You will still have Offers, Rewards and Benefits attached to your Loyalty Level, and your Loyalty Coin Rewards will be attributed to your Loyalty Coin balance only.

OFFERS FOR ALL PARTICIPANTS

Birthday Reward with Purchase From Charlotte

Loyalty Members will have the opportunity to add in their date-of-birth to their online account. Should a customer complete this action 2 weeks prior to their birthday, a communication will be sent to the email address connected to their loyalty account to offer a Birthday Reward with Purchase. The Birthday Reward with Purchase will be offered annually and available to be redeemed on www.charlottetilbury.com only for 2 weeks prior to the customer’s birthday, and the 2 weeks following. After this time, the Birthday Reward with Purchase will no longer be valid.

You will need to use your Charlotte Tilbury login details to redeem your Birthday Reward with Purchase.

Unless specified, your Birthday Rewards with Purchase can only be accessed/redeemed on www.CharlotteTilbury.com. Your Birthday Reward with Purchase has no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Customers must spend a Qualifying Amount of at least £25/USD$45/30€/AUD45/CAD45 in order to use their Birthday Reward with Purchase. The Birthday Reward with Purchase is exclusive of delivery costs. There is no cash alternative for the Birthday Reward with Purchase and we reserve the right to substitute the Birthday Reward with Purchase with a substitution. The Birthday Reward with Purchase cannot be exchanged. For example, the Birthday Reward with Purchase cannot be exchanged in the event the wrong shade is selected.

In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be refunded minus the value of the Birthday Reward with Purchase. The Qualifying Amount is the amount after any discounts have been applied. Your Birthday Reward with Purchase will apply to all products sold on www.charlottetilbury.com except:

- New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.

Birthday Rewards with Purchase cannot be used in conjunction with other discounts or offers. Birthday Rewards with Purchase are only available to Loyalty Members in Levels 1 and above. Your Birthday Reward with Purchase may only be used once annually.

Member Only Shop

All Members of Charlotte’s Loyalty Programme will have access to shop in Charlotte’s Members Only Shop. To access this benefit, customers must be logged in to their loyalty account.

Charlotte’s Beauty Secrets Quiz

All Members of Charlotte’s Loyalty Programme will have access to play “Charlotte’s Beauty Secrets Quiz”. Customers will be asked to complete a number of questions about Charlotte Tilbury to be eligible to access an additional “Quiz Reward”. Charlotte’s Beauty Secrets Quiz can only be played once and a purchase with a set threshold will be necessary to redeem the Quiz Reward.

You will need to use your Charlotte Tilbury login details to redeem your Quiz Reward. Your Quiz Reward will only be communicated to you via email. Unless specified, your Quiz Rewards can only be accessed/redeemed on www.CharlotteTilbury.com. Your Quiz Reward has no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Customers must spend the Qualifying Amount as detailed in the Quiz Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem their Quiz Reward. The Quiz Reward is as detailed in the promotional advertising. The Quiz Reward is exclusive of delivery costs. There is no cash alternative for the Reward and the Promoter reserves the right to substitute the Reward with a substitution. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the free Reward. Quiz Rewards cannot be used in conjunction with other discounts or offers. Your Quiz Reward may only be used once.

Loyalty Masterclasses

As a Member of Charlotte’s Loyalty Programme, Members in all loyalty Levels will be able to sign-up to attend loyalty exclusive masterclasses. To attend a loyalty masterclass, Loyalty Members will need to book a ticket to the loyalty masterclass for free via the loyalty account area. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each loyalty masterclass event are limited and spaces are available on a first-come-first-served basis. Being a member of Charlotte’s Loyalty Programme does not guarantee a space in the chosen masterclass.

From time to time, there may be loyalty masterclasses available to certain Levels only and customers in the chosen Levels will be notified of the upcoming event.

Full masterclass T&C’s available here https://www.charlottetilbury.com/ca/help/competition-terms-and-conditions

Price Match program

If you are a Charlotte Tilbury Loyalty Programme Member and find a Charlotte Tilbury item for a lower price on one of our verified partner’s websites, we will meet that price at the time of purchase on www.charlottetilbury.com within 14 days of the lower price being live. To allow Charlotte Tilbury Loyalty Members to access the lower price, matched on www.charlottetilbury.com, their account will be manually credited with the difference in price of the products.

Our ability to offer a price match is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • The Charlotte Tilbury item must be in stock at the verified partner site, and available on www.charlottetilbury.com at time of claim • Retailer must be offering the lower price for 24 hours or longer and evidence of offer live must be provided to Charlotte Tilbury customer service team within 14 days of the price being found before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • We do not offer price matches on items from anauthorized third-party sellers, or non-official retailers. • Price adjustments do not apply to items offered at promotional prices, clearance or liquidation prices, or other discounted or special prices on partner’s websites. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in physical retailer’s stores. • Lower price will only be matched when the item in question is in the same country as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms.

Separately, should an item on www.charlottetilbury.com be purchased by a Charlotte Tilbury Loyalty Member, and subsequently is reduced in price within 14 days of purchase on www.charlottetilbury.com, the customer will be entitled to claim a credit to their account for the difference in value. Our ability to offer a price match on www.charlottetlbury.com is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • Evidence of a Charlotte Tilbury product being reduced on www.charlottetilbury.com must be provided to Charlotte Tilbury customer service team within 14 days of purchase of the product before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions on www.charlottetilbury.com. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in Charlotte Tilbury boutiques or purchases made in authorised retailer partners stores or online. • We do not offer price matches on items from third-party sellers, non-official retailers. • Lower price will only be matched when the item in question is in the same territory as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms.

DATA PROTECTION

Data Protection

The personal information collected, used, and stored in administering the Program is described in our Privacy Policy. By creating an account and participating in the Program, you are confirming that you have read and understood the description of ourcollection, use, and disclosure of your personal information as set out in our Privacy Policy.

General Program terms and conditions:

Each person can only have one account in Charlotte’s Loyalty Programme in each region online. We reserve the right to carry out any checks to verify the validity of your participation in Charlotte’s Loyalty Programme. If we find that the same person is enrolled in Charlotte’s Loyalty Programme more than once in the same region (including under different names or addresses), your data and Benefits will only be counted once, and unnecessary accounts will be deactivated.
Charlotte’s Loyalty Programme is offered at our sole discretion. Subject to applicable law and these Terms, we reserve the right to cancel or amend Charlotte’s Loyalty Programme at any time. Where possible or where required by applicable law, we will provide you with notice of any significant changes to these Terms but would encourage you to come back and review them from time to time. To the extent permitted by applicable law, if you continue to interact with Charlotte’s Loyalty Programme, you will be deemed to have accepted any changes.
Charlotte’s Loyalty Programme is for personal use by the account holder only.
Charlotte’s Loyalty Programme is not intended for or open to customers that are re-sellers.
Any products and/or samples that you receive as Rewards may not be sold on.
We reserve the right to suspend or to terminate your membership of Charlotte’s Loyalty Programme if, in our sole discretion, we consider that you have breached these Terms, supplied false or misleading information or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff. If we do so, any Rewards, Benefits or other offers you may have become entitled to by participating in the Program are void.

For users who are not consumers residing in the province of Quebec Canada: These Terms are governed by Ontario law (i.e. the law of Ontario). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Ontario courts (i.e. the courts in Ontario).

For users who are consumers residing in the province of Quebec: These Terms are governed by Quebec law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Quebec courts.

Can we please update this to make it clear that this interaction isn’t being taken away, but rather replaced by combining Magic Skin Profile with two new Actions (Complexion Profile and Color Profile). This makes it seems like a detrimental change.

Updated - if you’re aligned?

Updating the coin values for both AUS and CAD - im unsure how I didn’t spot these before, but these seem to have updated at some point. Now updated to be correct across all existing interactions

Exactly - they were incorrect before. I’m not sure how but updated to align with what is already online

Website team to link relevant, country specific privacy policy.

CHARLOTTE’S DARLINGS – LOYALTY CLUB

For Customers that reside in Canada, Charlotte Tilbury Beauty Canada Inc. (“Charlotte Tilbury”, “we”, “us” or “our”) runs a loyalty programme called ‘Charlotte’s Darlings’ (the “Loyalty Club”). Customers that participate in the Loyalty Club may be referred to as “Loyalty Members”, “you”, or “your”.

Your participation in the Loyalty Club is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to the following (being the “Website Terms”): (1) our website Terms and Conditions of Use; and (2) our Privacy Policy and Cookies Policyto understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms, these Terms will prevail.

Please read these Terms carefully. By participating in the Loyalty Club, you agree to these Terms and our Website Terms (each as amended from time to time). If you do not agree to these Terms and our Website Terms, you will not be eligible to participate in the Loyalty Club.

Charlotte Tilbury reserves the right to change these Terms including the eligibility, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), and Loyalty Levels (Loyalty Coins, Loyalty Coin Rewards, Rewards, and Loyalty Levels each as described in section 3 below) available under the Loyalty Club; and to terminate or withdraw the Loyalty Club including revoking all earned Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), and Loyalty Levels; or close further participation in the Loyalty Club, at any time in its discretion. Charlotte Tilbury will not be liable for any resulting loss or damage, or compensation to a Loyalty Member, as a result of suspension or cancellation of the Loyalty Club, or any loss of rewards, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) or Loyalty Levels associated with that Loyalty Member’s account.

Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Loyalty Club after the amended Terms are posted will confirm your acceptance of the changes. Therefore, you should review these Terms regularly to understand the terms and conditions that apply to the Loyalty Club. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com so that we can close your Loyalty Club account.

We reserve the right at our sole discretion to disqualify any Loyalty Member from further (or any) use of the Loyalty Club if we have reason to believe that Loyalty Member is tampering with the operation of the Loyalty Club, or is acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, the Website Terms, relevant laws and/or regulations and/or third party rights. If we do so, any rewards, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), Loyalty Levels which that Loyalty Member may have become entitled to by participating in the Loyalty Club are void with immediate effect.

JOINING THE LOYALTY CLUB

You will be automatically enrolled into the Loyalty Club when you create a Charlotte Tilbury account on www.charlottetilbury.com or the Charlotte Tilbury Beauty app. You can also sign up to the Loyalty Club via the following link: https://www.charlottetilbury.com/loyalty-landing-page.

The minimum age to join the Loyalty Club is 18 years. The Loyalty Club is not targeted at children or intended for use by anyone under the age of 18 (or anyone under the age of majority in the province in which you reside). Charlotte Tilbury customers who have reached the age of 18 and the age of majority in the province in which you reside are eligible to join the Loyalty Club provided they do not reside in one of the Excluded Jurisdictions (see below). Charlotte Tilbury Pro Members, Charlotte’s Magic Beauty Stars, and Charlotte Tilbury employees are not eligible to join the Loyalty Club.

Should you wish not to participate in the Loyalty Club, you must place all orders through ‘guest checkout’. If you are already a member of the Loyalty Club and you wish to close your account, you can do so by emailing customercare@charlottetilbury.com For the avoidance of doubt, all future orders must then be placed through ‘guest checkout’.

Loyalty Members shall not, while engaging with the Loyalty Club, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

GLOBAL RESTRICTIONS TO THE LOYALTY CLUB

The Loyalty Club is available for customers to join via www.charlottetilbury.com or the Charlotte Tilbury Beauty app globally, with the exception of the below countries: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (the “Excluded Jurisdictions”).

Loyalty Club accounts are country specific (and one Loyalty Club account per country only) so any orders made outside the country you reside in will not count towards your Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), or Loyalty Levels eligibility. If you wish to create a Loyalty Club account in multiple countries, your loyalty coin balance, levels, and rewards will be specific to the particular country in which you created the account, and are not transferable.

If the same person is enrolled in the Loyalty Club more than once in the same country (including under different names or addresses), their Loyalty Coins, Loyalty Levels and all rewards (including Rewards and Loyalty Coin Rewards) will only be counted once, and Charlotte Tilbury reserves the right to deactivate any additional Loyalty Club accounts within the same country.

LOYALTY COINS, LOYALTY COIN REWARDS, LEVELS, AND REWARDS

Once logged in to your account, details of your Loyalty Coins (including their value for the purpose of the Loyalty Club), your available rewards (including Loyalty Coin Rewards and Rewards) (and how to redeem these) and your current Loyalty Level will be accessible within the loyalty tab on your account page https://www.charlottetilbury.com/account (your Loyalty Club account).

LOYALTY COINS

Loyalty Coins are calculated based on the value of a Valid Order. A “Valid Order” means an order placed by you for products via www.charlottetilbury.com or the Charlotte Tilbury Beauty app (while logged in to your account), or in selected Charlotte Tilbury own stores in the UK and US (“Beauty Wonderlands”). Orders that are subsequently returned will not be considered Valid Orders. Purchase of services, gift cards, e-gift cards, virtual consultations, free gifts, shipping, monetary value of samples and applicable taxes will not count towards a Valid Order and are excluded.

Loyalty Coins can be used as a discount against product, or can be converted into Loyalty Coin Rewards (see below). Loyalty Coins can only be used on www.charlottetilbury.co or the Charlotte Tilbury Beauty app (i.e. cannot be used in Beauty Wonderlands).

Loyalty Coins have no cash value and may not be sold, transferred or exchanged.

LOYALTY COIN REWARDS

As you earn Loyalty Coins, you will have the option of converting your Loyalty Coins to unlock additional rewards, called Loyalty Coin Rewards (Loyalty Coin Rewards are subject to change – please see your Loyalty Club account for up-to-date Loyalty Coin Rewards). Loyalty Coin Rewards will be separate to Rewards (which are associated with your Loyalty Level (see below)).

Loyalty Coin Rewards can only be redeemed on www.CharlotteTilbury.com or on the Charlotte Tilbury Beauty app (i.e. not redeemable in Beauty Wonderlands). .

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code.

Loyalty Coin Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Loyalty Coin Reward items for a refund.

LOYALTY LEVELS

When you place a Valid Order, you will earn Loyalty Coins, allowing you to move to a level or tier within the Loyalty Club and unlock rewards associated with that level (being a Loyalty Level). The more you spend, the more Loyalty Coins you will earn, allowing you to move to a different Loyalty Level. Further detail on Loyalty Levels and the Loyalty Club in general can be found on https://www.charlottetilbury.com/loyalty-landing-page

REWARDS

Each Loyalty Level has bespoke rewards available (being the Rewards). Rewards do not transfer when you move to a different Loyalty Level, and cannot be retrospectively added to your Loyalty Club account. When you move up to a higher Loyalty Level, the corresponding Rewards for that Loyalty Level will be available to be redeemed. If you move down to a lower Loyalty Level, the corresponding Rewards for that Loyalty Level will be available, less any Rewards previously redeemed by you at that Loyalty Level.

Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Reward items for a refund.

EXPIRY

Loyalty Coins, Loyalty Coin Rewards, and Rewards have individual expiries on them (as detailed in your Loyalty Club Account) and will be removed from your Loyalty Club account once expired. Loyalty Coins, Loyalty Coin Rewards, and Rewards will also expire if: (1) your participation in the Loyalty Club is terminated (either voluntarily by you, or by us due to your breach of these Terms); or (2) Charlotte Tilbury terminates the Loyalty Club.

REFUNDS ON ORDERS

If an order is refunded where Loyalty Coins, a Loyalty Coin Reward, or a Reward has been used, these will not be refunded to your Loyalty Club balance. You must also return any Loyalty Coin Reward or Reward received when returning your order.

IMPORTANT NOTICE FOR CANADIAN CUSTOMERS: In no event will a loyalty coin reward that you may be eligible to receive have a value (including a retail value) of more than $50 CAD, excluding applicable taxes. For greater clarity, in no event will: (i) a single product, a single service or a single set of products and/or services that you may be eligible to receive in exchange for Loyalty Coins have a value of more than $50 CAD (excluding applicable taxes); and (ii) the retail value of each product or service that you may be eligible to receive in exchange for Loyalty Coins exceed $50 CAD (excluding applicable taxes).

DATA PROTECTION

The personal information collected, used, and stored to manage the Loyalty Club is described in our Privacy Policy. By creating an account or enrolling in the Loyalty Club, you confirm that you have read and understood how we use your personal information as described in the relevant Privacy Policy. This includes using your personal information to manage your membership, personalise your experience, award points when you make purchases, allow you to earn Loyalty Coins, send updates about the Loyalty Club, and protect against fraud.

GENERAL

The Loyalty Club is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Loyalty Club to benefit from commercial use by purchasing items to resell, are not eligible to participate in the Loyalty Club and will have their accounts deactivated. All Rewards and Loyalty Coins associated with deactivated accounts will immediately become void.

RESOLVING DISPUTES

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

Before either your or Charlotte Tilbury may file a claim against the other, both you and Charlotte Tilbury agree to try to participate in good faith informal efforts to resolve disputes before starting an arbitration (“Informal Dispute Resolution”). You and Charlotte Tilbury agree that as part of these efforts, either party has an option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@charlottetilbury.com or regular mail to our offices located at Charlotte Tilbury Beauty Canada Inc. - 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3. The Notice must include: (1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any ; and (3) a description of the description of the nature of the claim or dispute, (c) the date of any transaction, or interaction at issue, and relevant documentation or screen captures if available; and (d) the resolution and relief sought. We will send Notice and a description of the Dispute to your email address or postal address on file.

The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. Unless prohibited by law or applicable rules, an arbitration administration provider cannot accept or administer an arbitration, nor assess any fees, until the requirements of this Section are met. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. If either party is represented by counsel, that party’s counsel may participate in the informal telephonic dispute resolution conference, but the party also must appear at and participate in the conference. The statute of limitations and any filing fee deadlines shall be tolled only during the forty-five (60) day Informal Dispute Resolution Period. After this forty-five (45) day period, the relevant statute(s) of limitations and filing fee(s) or other deadlines are no longer tolled, but the foregoing informal dispute resolution process remains a condition precedent to commencing any formal dispute resolution proceeding. If you reside in the U.S. (and as applicable to U.S. residents), certain portions of this Section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and Charlotte Tilbury agree that we intend that this Section satisfies the “writing” requirement of the Federal Arbitration Act (“FAA”). During the arbitration, the amount of any settlement offer made by any party will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we are entitled.

MANDATORY BINDING ARBITRATION / NO CLASS ACTIONS

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

If the information dispute resolution procedure set forth above is unsuccessful in resolving the parties’ dispute, a party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the American Arbitration Association (AAA) Rules (“AAA Rules”). The party electing arbitration must notify the other of such election. This notice may be given before or after a lawsuit has been filed concerning the claim or with respect to other claims brought later in the lawsuit, and it may be given by papers filed in the lawsuit such as a motion to compel arbitration. If you elect to initiate arbitration you must notify us in writing. Your notice must be sent to Charlotte Tilbury Beauty Canada Inc. - 160 Elgin Street, Suite 2600, Ottawa, Ontario, K1P 1C3. If we commence arbitration, we will notify you in writing at your last known address on file or, if we do so by moving to compel arbitration in a case you have brought in court, we will notify you by providing service of process as required by the rules of the applicable jurisdiction.

To the maximum extent permitted by applicable law, you and Charlotte Tilbury agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the AAA Rules. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in Ontario, Canada, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the AAA. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:

The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;

The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and

Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim.

You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:

You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and

You must file any claim within one (1) year after such claim arose or it is forever barred.

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec, if this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in Ontario, Canada, and you and we hereby submit to the personal jurisdiction and venue of these courts.

This agreement to arbitrate will not preclude you or Charlotte Tilbury from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or Charlotte Tilbury from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state/provincial/territorial or federal court for disputes related to a violation or possible violation of Charlotte Tilbury’s intellectual property rights.

SPECIAL ADDITIONAL PROCEDURES FOR MASS ARBITRATION

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

If twenty-five (25) or more similar claims are asserted against Charlotte Tilbury by the same or coordinated counsel or are otherwise coordinated, such claims are mass arbitration claims subject to this Section, and you understand and agree that the resolution of your Dispute might be delayed. You also agree to the following coordinated bellwether batching process and application of the AAA Mass Arbitration Supplementary Rules, as amended from time to time. If any dispute arises between the general AAA Consumer or Commercial Rules and the Mass Arbitration Supplementary Rules, the Mass Arbitration Supplementary Rules shall control. A court shall have authority to enforce this and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against Charlotte Tilbury in violation thereof.

At the outset of such disputes, you and Charlotte Tilbury agree to delegate to a Process Arbitrator all matters listed as within the scope of a Process Arbitrator’s authority under the AAA Mass Arbitration Supplementary Rules, as well as disagreements concerning the validity, enforceability, and applicability of these Terms, and any other matters that the parties mutually agree to delegate.

Should the Process Arbitrator determine that any or all cases may proceed to a Merits Arbitrator, counsel for the claimants and counsel for the respondent shall each select five (5) cases (per side) to proceed in individual arbitration proceedings as part of a batching process. The remaining cases shall be placed in abeyance until they are selected to proceed to individual arbitration proceedings pursuant to this provision. During the batching process, you and Charlotte Tilbury agree that a single arbitrator shall preside over each batch of cases. After decisions have been rendered in the first ten (10) cases, Charlotte Tilbury and all claimants shall engage in a global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first batch of cases. If the parties are unable to resolve the remaining cases after the mediation, each side shall select another ten (10) cases (per side) to proceed to individual arbitration proceedings as part of a second batching process. The parties may, but are not required to, agree in writing to modify the number of cases to be included at each stage of the batching process. After decisions have been rendered in this second batch of cases, Charlotte Tilbury and all claimants shall engage in a second global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first two (2) batches of cases. If the parties have not resolved the remaining disputes at the close of the second global mediation, Charlotte Tilbury or any individual claimant(s) whose demand has not been adjudicated, may elect to opt out of the arbitration by providing notice to opposing counsel, and if the claimant or Charlotte Tilbury wishes to proceed with the claim they may file an individual, non-class action in court. If Charlotte Tilbury or any claimant(s) do not opt out, those remaining claims will proceed in arbitration in continued batches of one-hundred (100) demands per batch (to the extent there are fewer than one-hundred (100) demands outstanding, a final batch will consist of the remaining demands). In order to increase the efficiency of administration and resolution of arbitrations, and if consistent with the relevant rules and procedures, the arbitration provider shall: (i) designate a single arbitrator for each batch; and (ii) provide for a single filing fee due per side per batch; (iii) allow joint case management conferences and joint hearings, and such other coordinated procedures as the arbitrator deems appropriate.

You agree to cooperate in good faith with Charlotte Tilbury and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims.

This batching process shall in no way be interpreted as authorizing class or representative arbitration or litigation of any kind. Charlotte Tilbury does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in this Section. The statute of limitations and any filing fee deadlines shall be tolled for each demand subject to this Section from the time that the AAA filing requirements are satisfied with respect to that demand.

COSTS OF ARBITRATION

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

Payment of all filing, administration, and arbitrator fees (collectively, the Arbitration Fees) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. If the value of the relief sought is $75,000 or less, at your request, we will pay all Arbitration Fees. If the value of relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, we will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. This offer is not applicable if your claim is one of more than five (5) similar claims asserted against Charlotte Tilbury where representation is consistent or coordinated across the cases, as further defined above in Section I. Any payment of attorneys’ fees will be governed by the AAA Rules. If the arbitrator finds that either the claim(s) or the relief sought are frivolous or were brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedures 11), then the respondent may seek fee- and/or cost-shifting.

CONFIDENTIALITY

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

SEVERABILITY

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the Prohibition of Class and Representative Actions and Non-Individualized Relief section above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of the Prohibition of Class and Representative Actions and Non-Individualized Relief section are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of this Arbitration Agreement will continue to apply.

FUTURE CHANGES TO THIS ARBITRATION AGREEMENT

To the maximum extent permitted by applicable law, and excluding individual consumers who reside in the province of Quebec:

Notwithstanding any provision in this Agreement to the contrary, if we make any future change to this Arbitration Agreement (other than a change to the Notice Address) while you have a Account, you may reject any such change by sending us written notice within thirty (30) days of the change to the Notice Address. By rejecting any future change, you are agreeing that you will arbitrate any dispute covered by this Arbitration Agreement in accordance with the terms of this Arbitration Agreement as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement).

These Terms are governed by the laws of the province of Ontario) and the laws of Canada applicable therein, without regarding choice of law or conflict of law rules. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts located in the province of Ontario).

In Canada, the Loyalty Club is operated by Charlotte Tilbury Beauty Canada Inc., a company registered in Canada under company number 926227-0 and whose

TERMS AND CONDITIONS FOR: Charlotte’s Hollywood Beauty Icon Lipsticks Competition

These are the Terms and Conditions (the “Terms”) which apply to Charlotte’s Hollywood Beauty Icon Lipsticks competition which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	· To celebrate the NEW! Charlotte’s Hollywood Beauty Icon Lipsticks launch there will be a competition for the chance to win an exclusive Charlotte’s Hollywood Beauty Icon Lipsticks mailer.
PRIZE	The Prize is as follows: · K.I.S.S.I.N.G - ICON BABY \| POIDS NET WT. 3.5 G 0.12 OZ. · K.I.S.S.I.N.G - 90'S PINK \| POIDS NET WT. 3.5 G 0.12 OZ. · K.I.S.S.I.N.G - CANDY CHIC \| POIDS NET WT. 3.5 G 0.12 OZ. · K.I.S.S.I.N.G - RED CARPET PINK \| POIDS NET WT. 3.5 G 0.12 OZ. · K.I.S.S.I.N.G - ROSE TO FAME \| POIDS NET WT. 3.5 G 0.12 OZ. · MATTE REVOLUTION- HOLLYWOOD VIXEN \| POIDS NET WT. 3.5 G 0.12 OZ. · MATTE REVOLUTION - FAME FLAME \| POIDS NET WT. 3.5 G 0.12 OZ. · MATTE REVOLUTION - PIZZAZZ \| POIDS NET WT. 3.5 G 0.12 OZ. · MATTE REVOLUTION - MARK OF A KISS \| POIDS NET WT. 3.5 G 0.12 OZ. · MATTE REVOLUTION - CINEMATIC RED \| POIDS NET WT. 3.5 G 0.12 OZ. · LIP CHEAT - ICON BABY \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT - MARK OF A KISS \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT - RED CARPET RED \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – SUPERSIZE ME \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – LOVE TRAP \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – 90’s PINK \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – SAVAGE ROSE \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – LOVE TRAP \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – PILLOW TALK INTENSE \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – KISS’N’TELL \| POIDS NET WT. 1.2 G 0.04 OZ. · LIP CHEAT – HOLLYWOOD HONEY \| POIDS NET WT. 1.2 G 0.04 OZ. · TRAVEL SIZE AIRBRUSH FLAWLESS SETTING SPRAY \| 34 ML · LIP BRUSH The total RRP value of the Prize is as follows: UK: £540, US: $678, CA: $856, EU: €660, AU: $1027 · There will be 5 winners of the Prize. · The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	· The Competition will run from (“Closing Date”). · Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	entrants must correctly answer the question ‘When did Charlotte launch her Award-Winning Hollywood Flawless Filter? a) 2018 b) 2020 c) 2015, enter their name, email address, and confirm their entry into the competition and that they accept the terms and conditions. · You must be entering from one of the Participating Countries, as set out below. · By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.charlottetilbury.com /help/competition-terms-and-conditions. · Only one entry for each entrant will be considered, multiple entries will not be counted.
WINNER SELECTION AND NOTIFICATION	· The winners will be randomly selected by a computerised random generator from all valid entries. The winners will be contacted by email on 30.01.2024 (the “Announcement Date”). · The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	· You must be aged 18 or over to enter the Competition. · In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. · The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, Spain, France and Germany · It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. · Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies; b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	· The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. · The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. · [The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.]
INTELLECTUAL PROPERTY	· All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. · By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. · All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. · By submitting their entry, entrants confirm that: a) images and other submissions are original works, are not defamatory and do not infringe third-party rights; b) there are no conflicting agreements in place that restrict usage of these images or other submissions; c) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and e) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	· By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. · For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. · For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy · Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.
GENERAL	· The Competition is free to enter, no purchase is necessary. · If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. · The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). · The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. · The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. · If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. · The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. · The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. · Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. · The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. · By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. · Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. · The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. · These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

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TERMS AND CONDITIONS FOR “HOW TO GET THE PLLOW TALK DATE NIGHT LOOK!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET THE PILLOW TALK DATE NIGHT LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO GET THE PILLOW TALK DATE NIGHT LOOK!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 4^th April 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x K.I.S.S.I.N.G - Pillow Talk Fair 3.5g 1x Lip Cheat – Pillow Talk Fair 1.2g 1x Collagen Lip Bath – Pillow Talk Fair 7.9ml 1x Collagen Lip Bath – Pillow Talk Medium 7.9ml 1x Collagen Lip Bath – Pillow Talk Deep 7.9ml 1x Pillow Talk Lip Plump – Fair/Medium 5.5ml 1x Pillow Talk Lip Plump – Medium/Deep 5.5ml 1x Pillow Talk Multi-Glow – Romance Light 7g 1x Pillow Talk Multi-Glow – Dream Light 7g The total RRP value of the Prize is as follows - £254 GBP, €320 EUR, $472 AUD, $325 USD, $396 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am GMT on Tuesday 26^th March 2024 and close at 6pm BST on 4^th April 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 11^th April 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter and Disney against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and Disney and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) This promotion is in no way sponsored, endorsed or administered by Disney, its parents, subsidiaries or affiliated companies or licensors or their respective employees, officers or directors. p) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com q) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. r) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. s) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR THE PILLOW TALK COLLECTION OFFERS: FREE SHIPPING (MARCH/APRIL 2024)

1. PROMOTOR

1.1 Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2.THE PROMOTIONS

2.1 Promotion 1: Free Standard Shipping for the Pillow Talk Collection (28th March 2024 – 4th April 2024)

Spend the Qualifying Amount (as defined below) as detailed in the promotion on any Pillow Talk Collection Product(s) (Products) on https://www.charlottetilbury.com (Website) and the Charlotte Tilbury Beauty app (App) and receive the below for free with your purchase:

(a) purchase 1x Pillow Talk Product from the Pillow Talk Collection (excluding the Pillow Talk Travel Size Mascara) (Standard Shipping Qualifying Amount(s)) and receive free standard shipping between 28th March 2024 – 4th April 2024 on each transaction with the Standard Shipping Qualifying Amount added.

2.2 Promotion 2: Free Express Shipping for UK Customers on the Pillow Talk Party Collection Waitlist (26th March 2024 – 27th March 2024)

UK customers who sign up to the Pillow Talk Party Collection waitlist on the Website or the app can receive the below for free with their purchase:

(a) purchase 1x Pillow Talk Product or 1x bundle kit from the Pillow Talk Collection (excluding the Pillow Talk Travel Size Mascara) (Express Shipping Qualifying Amount(s)) and receive free express shipping between 26th March 2024 – 27th March 2024 on each transaction with the Express Shipping Qualifying Amount added.

2.3 There is no cash alternative and the Promoter reserves the right to substitute with an offer of equal or greater value.

2.4 The offer cannot be exchanged.

2.5. The Promoter is not responsible for any additional costs and/or expenses in relation to the Promotion(s) including (without limitation) travel costs, other than any specifically listed as part of the Promotion(s) above and for the specified periods of time (where applicable).

2.6. The participant shall not, while participating in the Promotion(s), display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

3. HOW DO I PARTICIPATE IN THE PROMOTION?

3.1. To participate in Promotion 1: Free Standard Shipping for the Pillow Talk Collection (28th March 2024 – 4th April 2024), participants must place an order on the Website or App from 01:00am GMT on Thursday 28th March to 23:59pm GMT on Thursday 4th April (Standing Shipping Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Standard Shipping Qualifying Amount.

3.2. To participate in Promotion 2: Free Express Shipping for UK Customers on the Pillow Talk Party Collection Waitlist (26th March 2024 – 27th March 2024), participants must place an order on the Website or App from [01:00 AM GMT on Tuesday 26th March to 23:59pm GMT on Wednesday 27th March (Express Shipping Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Express Shipping Qualifying Amount.

3.3 Participants who make purchases outside the relevant Promotion Periods cannot avail of the Promotions with their purchase.

3.4. As long as the participants spend over the relevant Qualifying Amount, they do not need to purchase any other product on the Website or App in order to avail of the Promotions.

3.5. Participants may participate in the Promotions multiple times within the relevant Promotion Periods provided they spend over the relevant Qualifying Amount on the Website or the App.

3.6. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.7. By participating in the Promotions, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotions (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

3.8. For help with participating in the Promotions, Customer Care should be contacted at customercare@charlottetilbury.com.

4. ELIGIBILITY

4.1 The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotions any individual it has reason to believe is tampering with the operation of the Promotions, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

5. LIMITATION OF LIABILITY

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotions was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotions do not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotions, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these Terms shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.

6. DATA PROTECTION AND PUBLICTY

6.1 By redeeming the Promotion(s), participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) customers provide for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

(a) to enable it to administer the Promotion(s) including deciding whether it accords with these terms and conditions;

(b) to fulfil the Promotion(s);

(c) to share with organisations or agents assisting with the fulfilment of the Promotion(s); or

(d) for any other reasonable and related promotional purposes.

6.2 For the purposes of redemption of the Promotion(s), the Promoter will only disclose customers’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3 For information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s Privacy Policy.

7. GENERAL

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotions where it becomes necessary to do so without prior notice.

7.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

7.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “HOW TO GET THE PILLOW TALK BEAUTIFYING BRIDAL LOOK!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET THE PILLOW TALK BEAUTIFYING BRIDAL LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO GET THE PILLOW TALK BEAUTIFYING BRIDAL LOOK!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 29^th April 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Pillow Talk Beautifying Bridal Look Makeup Kit This kit includes the following items: 1x Travel Size Pillow Talk Push Up Lashes! Mascara in shade Super Black (4ml) 1x Luxury Palette - choice of Pillow Talk or Pillow Talk Dreams (5.2g) 1x Pillow Talk Big Lip Plumpgasm - choice of Fair to Medium or Medium to Deep (5.5ml) 1x Pillow Talk Lipstick – choice of Pillow Talk Fair, Pillow Talk Original, Pillow Talk Medium or Pillow Talk Intense (3.5g) The total RRP value of the Prize is as follows - £111 GBP, €129 EUR, $214 AUD, $140 USD, $190 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Monday 15^th April 2024 and close at 7pm BST on 29^th April 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 6^th May 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter and Disney against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and Disney and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) This promotion is in no way sponsored, endorsed or administered by Disney, its parents, subsidiaries or affiliated companies or licensors or their respective employees, officers or directors. p) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com q) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. r) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. s) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “HOW TO GET YOUR MOST UNREAL SKIN EVER WITH NEW! UNREAL SKIN SHEER GLOW TINT” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET YOUR MOST UNREAL SKIN EVER WITH NEW! UNREAL SKIN SHEER GLOW TINT” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO GET YOUR MOST UNREAL SKIN EVER WITH NEW! UNREAL SKIN SHEER GLOW TINT” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 20^th June 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on [http://www.charlottetilbury.com (the Website)] [and the Charlotte Tilbury Beauty app (the Mobile App)]. Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x CHARLOTTE'S UNREAL SKIN SHEER GLOW TINT – shade of your choice 9g (shades: 1 FAIR, 1.5 FAIR, 2 FAIR, 3 FAIR, 4 FAIR, 5 MEDIUM, 6 MEDIUM, 7 MEDIUM, 7.5 MEDIUM, 8 MEDIUM, 9 TAN, 10 TAN, 11 TAN, 12 TAN, 12.5 TAN, 13 DEEP, 14 DEEP, 15 DEEP, 16 DEEP, 17 DEEP) 1x CHARLOTTE’S FRAGRANCE COLLECTION OF EMOTIONS – scent of your choice 100ml (scents: JOYPHORIA, MAGIC ENERGY, COSMIC POWER, CALM BLISS, LOVE FREQUENCY, MORE SEX) The total RRP value of the Prize is as follows - £165 GBP, €197 EUR, $328 AUD, $196 USD, $268 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Thursday 13^th June 2024 and close at 6pm BST on 20^th June 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 27^th June 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “HOW TO UNLOCK UNREAL SKIN ON YOUR WEDDING DAY!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO UNLOCK UNREAL SKIN ON YOUR WEDDING DAY!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO UNLOCK UNREAL SKIN ON YOUR WEDDING DAY!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 25^th June 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on [http://www.charlottetilbury.com (the Website)] [and the Charlotte Tilbury Beauty app (the Mobile App)]. Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x CHARLOTTE'S UNREAL SKIN SHEER GLOW TINT – Shade of your choice 9g 1x BEAUTIFUL SKIN ISLAND GLOW LIP AND CHEEK – Shade of your choice 2.5g 1x LIP CHEAT – Shade of your choice 1.2g 1x EYES TO MESMERISE – Shade of your choice 7ml 1x PILLOW TALK PUSH UP LASHES! MASCARA – Shade of your choice 10ml 1x AIRBRUSH FLAWLESS FINISH POWDER – Shade of your choice 8g The total RRP value of the Prize is as follows - £178 GBP, €231 EUR, $312 AUD, $225 USD, $274 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Thursday 13^th June 2024 and close at 6pm BST on 25^th June 2024. 1. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 2^nd July 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR CHARLOTTE’S MIAMI FREE STANDING STORE LAUNCH MAGIC CARD COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to the Charlotte’s Miami Free Standing Store Launch Magic Card competition which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Charlotte Tilbury Beauty Inc., a company registered in Delaware with company number 5493834, whose office is at 148 Lafayette St FL 2 New York, NY, 10013-3115, (the “Promoter” or “We”).

Contact email: customercare@charlottetilbury.com.

COMPETITION

· Discover an immersive Charlotte Tilbury Beauty experience taking place at Charlotte’s Miami free standing store launch at 19501 Biscayne Blvd, Aventura, FL 33180 (“the “MiamiStore”).

· Collect Beauty Stars on your Magic Card whilst venturing through the Miami Store and taking part in services and experiences. If you collect enough Beauty Stars by the end of your visit to the Miami Store you will be able to claim a prize – the more Beauty Stars you collect, the bigger the value of the prize.

COMPETITION PERIOD

· The Competition will run on the following dates and times:

Friday 12^th July 2024 between 10am-9pm

Saturday 13^th July 2024 between 10am-9pm

Sunday 14^th July 2024 between 11am-8pm

· Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

1. Participants must visit the Miami Store in order to participate. No booking is necessary to attend the Miami Store and there is no entry fee payable.

2. When entering the Miami Store and taking part in the Competition, participants confirm that they have read and agree to be bound by these Terms.

3. Participants must collect a Magic Card at the entrance of The Miami Store to record the amount of Beauty Stars they collect by completing services and experiences.

4. Participants can choose to complete the games, services and interactions listed in the table below to collect Beauty Stars on their Magic Card, the prize that participants could win depends on the total number of Beauty Stars they collect.

5. In order to win a prize, participants must complete the below games, services or interactions during the Promotion Period. See full details of the prizes in the Prize section below.

6. Only one entry for each participant will be considered, multiple entries/attempts will not be counted towards Beauty Stars on your Star Card and you will only be able to complete the Competition on one day during the Promotion Period, you will not be able to complete it over multiple days.

GAME / SERVICE / INTERACTION	AMOUNT OF BEAUTY STARS TO BE COLLECTED ON COMPLETION OF GAME / SERVICE / INTERACTION
CHARLOTTE TILBURY BEAUTY APP 1. Download the Charlotte Tilbury Beauty mobile app to your mobile device when you enter the Miami Store. 2. Show the download to a member of Team Tilbury in store. 3. Collect 1 Beauty Star.	1
TAKE AND POST A PHOTO 1. Take a photo on your personal mobile device. 2. Post your photo to your Instagram feed or story and tag @charlottetilbury and @ctmiamiboutique 3. Show your post to a member of Team Tilbury team in store. 4. Collect 1 Beauty Star from a member of the Charlotte Tilbury team.	1
RECEIVE A QUICK BEAUTY TRICK 1. Receive a free quick beauty trick in store. This is a free service which you can either book in advance for the day you wish to attend and participate in the Competition by visiting 2. Collect 1 Beauty Star from the makeup artist after the service.	1
BOOK A TILBURY TRANSFORMATION SERVICE 1. Book a Magic Makeover (30 min paid service) with a Charlotte Tilbury artist at the Miami Store from the following options: A) Instant Skin Revival’ service; or B) ‘Quick + Easy Everyday Beauty Looks’ service or 2. Book an Ultimate Transformation (60 min paid service) with a Charlotte Tilbury artist at the Miami Store, from the following option: C) ‘Red Carpet Ready’ service or 3. Book an Ultimate Transformation (1 hour 30 mins paid service) with a CharlotteTilbury artist at the Miami store from the following options: D) ‘Beauty Looks for every Occasion’ service E) ‘How to Master Makeup Magic’ service These options are a paid makeup appointment the 30 min appointment is $50, the 60 min appointment is $100 and the 1 hour 30 min appointment is $150, redeemable against product which you can book with a Charlotte Tilbury artist in the Miami Store, or you can book in advance by visiting www.charlottetilbury.com 4. Collect 1 Beauty Star from the makeup artist after the service.	1
PURCHASE A PRODUCT IN STORE 1. Visit the Miami Store. 2. Purchase any product. 3. Collect 1 Beauty Star from Charlotte Tilbury store team on till after the transaction has been completed.	1

PRIZE

· The prize that participants can win depends on the total number of Beauty Stars they collect, as follows:

o If you collect between 1-2 Beauty Stars on your Star Card, you will win 2 x Deluxe Samples as follows:

Matte Revolution Lipstick in Pillow Talk 1.1ml + Airbrush Flawless Setting Spray 15ml.

o If you collect between 3-4 Beauty Stars on your Star Card, you will win 1x Travel Size Pillow Talk Push Up Lashes gift.

o If you collect 5 Beauty Stars on your Star Card, you will win 1x Full-size Beauty Light Wand Pinkgasm 12ml

· The total RRP value of the Prize is as follows:

o 1x Travel Size Pillow Talk Push Up Lashes gift, RRP $15

o 1x Full-size Beauty Light Wand Pinkgasm 12ml, RRP $42

· Prizes are subject to availability and are only available whilst stocks last. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value in line with availability.

· The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

ELIGIBILITY AND PARTICIPATING COUNTRIES

· You must be aged 16 or over to enter the Competition.

· In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate.

· Participants who appear to be under the influence of alcohol / drugs will be refused access.

· The Promoter reserves the right to refuse permission to anyone they feel may be unsafe to partake.

· The Promoter reserves the right to refuse permission to any person causing, with or without intent, public nuisance.

· The Competition is open to all persons interacting with the Charlotte’s Club Magic site activation. Entrants must be present at the activation and entries cannot be performed on behalf of others.

· The Competition is not open to any persons not present and interacting with the Charlotte’s Miami Free Standing Store Launch Club Magic Card competition at the Miami Store. Entrants cannot enter over phones or any communication platforms.

· It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes.

EXCLUSIONS

The following groups are excluded from participating:

(a) Employees of the Promoter and its associated companies or group companies;

(b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the USA; and

CLAIMING A PRIZE

· The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize.

INTELLECTUAL PROPERTY

· All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

· By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.

· All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law.

· By submitting their entry, entrants confirm that:

a) images and other submissions are original works, are not defamatory and do not infringe third-party rights;

b) there are no conflicting agreements in place that restrict usage of these images or other submissions;

c) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given);

d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and

e) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY

· By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes.

· For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above.

· For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here:

http://www.charlottetilbury.com/us/help/security-privacy

· Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

GENERAL

· If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available.

· The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

· The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

· The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights.

· If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant.

· The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned.

· The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure.

· Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law.

· The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

· By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

· Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant.

· The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

· These Terms shall be governed by the laws of the state of New York, and the parties submit to the non-exclusive jurisdiction of the courts located in New York City, New York.

TERMS AND CONDITIONS FOR “HOW TO GET AN EFFORTLESS SUMMER GLOW!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET AN EFFORTLESS SUMMER GLOW!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO GET AN EFFORTLES SUMMER GLOW!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 16^th July 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x PILLOW TALK DREAMS COME TRUE which includes: 1x Pillow Talk Beautifying Face Palette in Fair/Medium 1x Hollywood Glow Glide Face Architect Highlighter in Pillow Talk Glow (7g) 1x Pillow Talk Matte Beauty Blush Wand in Pillow Talk (12ml) 1x Lip Cheat in Pillow Talk (1.2g) 1x Matte Revolution in Pillow Talk Original (3.5g) 1x Palette in Pillow Talk (5.2g) 1x Eyes to Mesmerise in Pillow Talk (7ml) 1x Colour Chameleon in Pillow Talk (1.6g) 1x Pillow Talk Eyeliner (1.2g) 1x Pillow Talk Push Up Lashes! Mascara in Super Black (10ml) 1x Cheek to Chic Blush in Pillow Talk Original (8g) 1x Beauty Light Wand in Pillow Talk Original (12m) 1x Collagen Lip Bath in Pillow Talk (7.9ml) 1x Hyaluronic Happikiss in Pillow Talk (2.5g) The total RRP value of the Prize is as follows - £320 GBP, €380 EUR, $600 AUD, $390 USD, $490 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Thursday 4^th July 2024 and close at 6pm BST on 16^th July 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 23^rd July 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “UNLOCK SUMMER MAKEUP MAGIC USING YOUR FREE GIFTS FROM CHARLOTTE!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “UNLOCK SUMMER MAKEUP MAGIC USING YOUR FREE GIFTS FROM CHARLOTTE!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “UNLOCK SUMMER MAKEUP MAGIC USING YOUR FREE GIFTS FROM CHARLOTTE!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 22^nd July 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on [http://www.charlottetilbury.com (the Website)] [and the Charlotte Tilbury Beauty app (the Mobile App)]. Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x MAGIC WATER CREAM – 50ml 1x LIP CHEAT – Shade of your choice 1.2g 1x EYES TO MESMERISE – Shade of your choice 7ml 1x BEAUTIFUL SKIN BRONZER – Shade of your choice 21g 1x of your BEAUTY LIGHT WAND – Shade choice 12ml 1x 100ml Fragrance from CHARLOTTE’S FRAGRANCE COLLECTION OF EMOTIONS – Scent of your choice The total RRP value of the Prize is as follows - £331 GBP, €392 EUR, $604 AUD, $410 USD, $536 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Monday 8^th July 2024 and close at 6pm BST on 22^nd July 2024. 1. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 29^th July 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “HOW TO UNLOCK YOUR PERFECT LIP LOOK!”

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “HOW TO UNLOCK YOUR PERFECT LIP LOOK!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 29^th July 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link available on http://www.charlottetilbury.com (the Website)and the Charlotte Tilbury Beauty app (the Mobile App). Participants must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Pillow Talk Lip Wardrobe which contains: - Full Size Hyaluronic Happikiss in shade Pillow Talk 2.4g - Travel Matte Revolution in shade Pillow Talk 2 Medium - Travel Size Jewel Lips in shade Pillow Talk - Travel Size Lip Cheat in shade Pillow Talk 2 Medium The total RRP value of the Prize is as follows - £39 GBP, €46 EUR, $71 AUD, $49 USD, $56 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Monday 15^th July 2024 and close at 6pm BST on 29^th July 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on the Website and or the Mobile App and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 5^th August 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
COMPETITION	Promotor will be running a prize draw following the “MAGIC MASTERCLASS WITH CHARLOTTE TILBURY!” masterclass (the “Masterclass”), where participants shall have a chance to win the below Prize as follows: The Masterclass will take place on 5^th September 2024 between 6pm BST to 7pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here. https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. By signing up to attend the Masterclass and answering the presented question correctly, you will be entered into the competition for a chance to win the Prize.
PRIZE	The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1x Exaggereyes Volume Mascara 10ml 1x Charlotte’s Hollywood Skin Secrets Immediate Eye Revival Patches 90g 1x Bigger Brighter Eyes, Exaggereyes 5.2g 1x Hollywood Exaggereyes Liner Duo 1g The total RRP value of the Prize is as follows - £157 GBP, €179 EUR, $274 AUD, $186 USD, $245 CAD a) There will be 1 winner of the Prize. b) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. c) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
COMPETITION PERIOD	The Masterclass Competition will open at 10am BST on Wednesday 28^th August 2024 and close at 6pm BST on 5^th September 2024. Entries made before or after these dates and times shall not be eligible.
HOW TO ENTER	a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the presented multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app platform.
WINNER SELECTION AND NOTIFICATION	a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on or before 12^th September 2024 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.
ELIGIBILITY AND PARTICIPATING COUNTRIES	a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. e) Participates shall be limited to one (x1) entry.
EXCLUSIONS	The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.
CLAIMING THE PRIZE	a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.
INTELLECTUAL PROPERTY	a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.
DATA PROTECTION AND PUBLICITY	a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy
GENERAL	a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of their parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com p) By entering the Masterclass Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Masterclass Competition. q) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. r) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

CHARLOTTE’S MAGIC BEAUTY STARS: TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN CHARLOTTE’S MAGIC BEAUTY STARS (THE “PROGRAM”), YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE PROGRAM.

ENTRY ONTO THE PROGRAM

You must be 18+ and have a minimum of 1,000 social media followers across preferred social channels (including but not limited to Instagram, TikTok, and Twitch), to be considered for inclusion in the Program.

You may be invited to participate in our Program, or you can apply at your own discretion. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel Limited. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

Upon joining Charlotte’s Magic Beauty Stars Program (the “Program”), you will be guided on creating a PayPal account, unless you have an existing account already. We will notify you as to your applicable commission earnings via a Paypal link that expires 30 days post send on each occasion.

HOW TO EARN COMMISSION

Upon successful approval and completion of your application to the Program, you will be given:

a unique promotional code, offering an introductory 15% discount to your clients and social media followers (“Clients and Social Media Followers”) who are not already Charlotte Tilbury Beauty customers or account holders, and who are making their first order on the Charlotte Tilbury Beauty website or app (“Promo Code”); and

a unique affiliate link to display on your content directing to the Charlotte Tilbury Beauty website or app (“Affiliate Link”). The Affiliate Link can be used across multiple purchases made by your Clients and Social Media Followers.

(The Promo Code and Affiliate Link shall be collectively referred to as “The Promo Code or Link”)

The Promo Code or Link may only be shared with your Clients and Social Media Followers. The Promo Code or Link must not to be shared via any voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury Beauty reserves the right to rescind this offer at any time if we deem the Promo Code or Link is misused, or if we discontinue, limit, or change the terms of the Program.

Commission will only be paid where your Promo Code or Link was used by your Clients and Social Media Followers.

Any sales made by Clients and Social Media Followers using your Promo Code or Link via any voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales. Commission will only be paid on transactions made on the Charlotte Tilbury Beauty website or app by your Clients and Socia Media Followers, and where the you have uniquely created content directing to the Charlotte Tilbury Beauty website or app.

When communicating the Promo Code or Link to your Clients and Social Media Followers on any social media platform, you must prominently mark the post with #AD.

In order for your Clients or Social Media Followers to redeem a Promo Code or Link, that person must:

make a purchase on the Charlotte Tilbury Beauty website or app for any product excluding: (i) product bundles and kits where a saving has already been applied; (ii) already discounted products; (iii) gift wrap or virtual consultations; or (iv) in conjunction with other promotional codes; and

redeem the Promo Code or Link before the expiry date stated.

HOW YOUR DATA WILL BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a member of the Program and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to the Program is necessary to allow us to assess whether you are eligible to become a member of the Program.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a member of the Program and in order to complete your registration and to administer the Program in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application has been successful and, where necessary, to provide you with further information about the Program.

For further details on how we process your personal data collected via the Program in addition to the above, please see our Privacy Policy and Cookies Policy.

GENERAL

Charlotte Tilbury Beauty Limited reserves the right to cancel or amend these terms at any time without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Terms and Conditions for 10% Discount for SMS Subscribers – December 2024

The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

The Promotion & Entry

You may avail of this Promotion if you are aged 18 or over and opted into Charlotte Tilbury’s SMS messages. You must be signed up with your phone number, including the area code to receive 10% off your next purchase of eligible Charlotte Tilbury products (see Eligibility section below) by way of a one-time discount code sent by SMS to you on your registered mobile number as per your Charlotte Tilbury account. The discount may be redeemed on www.charlottetilbury.com or on the Charlotte Tilbury App.

You are entitled to unsubscribe from Charlotte Tilbury’s SMS updates at any time by either: (1) responding STOP to any SMS received from us; (2) or contacting us here; or (3) updating your marketing preferences within your account.

Eligibility & Restrictions

3.1. The Discount Code [ENTER DISCOUNT CODE]:

(i) will apply to all products sold on the Charlotte Tilbury website www.charlottetilbury.com or the Charlotte Tilbury App except for gift cards, bundles and already discounted products;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers or codes;

(iv) is only available to existing subscribers to SMS marketing; new subscribers will not be eligible to receive the Discount Code;

(v) To avail of the Promotion, participants must place an order on the Website or App from Friday 20^th December 2024 to Sunday 22^nd December 2024 (Promotion Period) and enter the Discount Code at checkout;

(vi) can only be used by the recipient of the Discount Code; and

(vii) the Promotion is only open to residents of the United Kingdom, United States, Canada, Australia, Netherlands, Ireland, Sweden, Portugal, France, Italy and Spain.

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

General

4.1. No payment or purchase is necessary to receive the Discount Code.

Limitation of Liability

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

Data Protection and Publicity

to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;
to fulfil the Discount Code;
to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or
for any other reasonable and related promotional purposes.

General

7.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PILLOW TALK SOULMATES COMPETITION

These terms and conditions (the “Terms”) apply to Pillow Talk Soulmates Competition (the “Competition”) which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating, all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR	Islestarr Holdings Limited, registered in England with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). For help with participating in the Promotion, please contact Customer Care at customercare@charlottetilbury.com.
COMPETITION	To celebrate the launch of the NEW! Pillow Talk Beauty Soulmates Collection there will be a competition running exclusively on the Charlotte Tilbury app. 10 people will be selected to win the ‘Pillow Talk Beauty Soulmates Collection’. To be entered into the prize draw, participants must complete the following steps: a) Download the Charlotte Tilbury Beauty App and visit the ‘Pillow Talk Beauty Soulmates Competition’ landing page b) Confirm that they have read and agree to be bound by the Charlotte Tilbury Beauty App Terms and Conditions and these Pillow Talk Soulmates Competition Terms and Conditions c) Follow the sign-up instructions providing your name and email address You must be entering from the Participating Countries, as set out below. Only one entry for each entrant will be considered, multiple entries will not be counted.
COMPETITON PERIOD	The Competition will run for the following period (being the “Competition Period”): 19^th March 2025 at 5:00AM GMT and close on 25^th March 2025 at 11:59PM GMT (the “Closing Date”). Entries made before or after the Competition Period will not be eligible.
PRIZE	The Prize is the ‘Pillow Talk Beauty Soulmates Collection’ comprising as follows: · Charlotte’s Beauty Soulmates Face Palette in Flawless Pink (0.45 oz) · Charlotte’s Beauty Soulmates Face Palette in Flawless Peach (0.45 oz) · Pillow Talk Love Effect Lipstick K.I.S.S.I.N.G in Naughty Talk + Kiss Talk (0.12 oz) · Pillow Talk Love Effect Lipstick Matte Revolution in Dream Talk + Love Talk (0.12 oz) · Pillow Talk Makeup Bag · Pillow Talk Big Lip Plumpgasm · Pillow Talk Lipstick in Pillow Talk Original · Pillow Talk Lip Cheat · Beauty light Wand in Pillow Talk Original · Pillow Talk Push Up Lashes in Super Black (10ml) The total RRP value of the Prize is as follows: UK: £360 , US: $455, CA: $615, EU: €465, AU: $693 There will be 10 winners of the Prize. There is no cash alternative available for the Prize. The Promoter is not responsible for any additional costs or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).
WINNER SELECTION AND NOTIFICATION	Entrants who have successfully entered the competition will be added to a computerised random generator from which the Promotor will randomly select one (1) valid entry. The winners will be contacted via email following the Closing Date and before the 27^th of March 2025 (the “Announcement Date”). The Promoter will send the surname and county of the winner to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms. If you object to your surname and county being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.
ELIGIBILITY AND PARTICIPATING COUNTRIES	You must have reached the age of majority in your jurisdiction of residence to enter the Competition. The Competition is open to all persons resident in the following countries at the date of their entry if eligible to enter: United Kingdom, Australia (excluding New South Wales) United States of America, Canada (excluding Quebec) and the following countries in Europe only: Austria, Ireland, France and Germany. The following groups are excluded from participating: a) employees of the Promoter and its associated companies or group companies; b) anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers; and c) members of the immediate families or households of (a) to (b) above. In entering the Competition, entrants confirm that they are eligible to do so and to claim the Prize and that all information submitted by them is true and accurate. It will be the Promoter’s sole decision as to whether any eligibility requirement have been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. Where legally required to do so, the Promoter can provide translations of these Terms upon request.
CLAIMING THE PRIZE	The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received during the Competition Period. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 30 days of the Announcement Date. The Promoter accepts no responsibility for the Prize being lost, delayed, or damaged in the post.
DATA PROTECTION	See section Winner Selection and Notification regarding the announcement of winners. By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s country privacy policy here: Australia Privacy Policy UK & EEA Privacy Policy; US Privacy Policy and Canada Privacy Policy
GENERAL	· If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. · The winning entrant and any guest (if applicable) shall not, while using the Prize, display or publicize any political slogans, homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). · The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. · The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. · If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. · The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. · The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always try to minimise the effect to the entrants of any such failure. · Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. · The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. · By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities (“Losses”) suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. · Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against Losses suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. · The Promoter may assign the benefit of these Terms in whole or in part to any group company and/or any third party. · These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

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