We are here to help if you need assistance with any of the following:

  • Placing an order
  • Tracking your delivery
  • Returns and exchange information
  • Managing your account
  • Payment queries

Please call our customer care number to speak to a member of Team Tilbury:
Monday: 9:30am - 6pm EST
Tuesday - Thursday: 9:30am - 8pm EST
Friday: 9:30am - 6pm EST

Send us a message

We are sorry it's taking us longer than usual to respond to your queries. We endeavour to reply as soon as we can and we thank you for your continued patience. Please note returns and exchanges take 14 working days to process. We appreciate your understanding.


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Product advice

Our trained Team Tilbury Makeup Artists love sharing Tilbury tips and advice. You can call them directly on +1-855-528-8495 and they will advise on how and where to apply our products to be your most beautiful.

Alternatively sign up to our email newsletter here to receive all the latest exclusive beauty tips and backstage news from Charlotte and the team. Also follow @CTilburyMakeup on Twitter, Instagram and Facebook to receive exclusive news from Charlotte before anyone else!

Other enquiries

For press, editorial assignments, media enquiries and quotes from Charlotte Tilbury, please contact

Americas Head office

Charlotte Tilbury Beauty Inc, 148 Lafayette Street, 2nd Floor, New York, NY 10013