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Delivery Information
We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Ground shipping; FREE on all orders. Please allow 2-4 business days to receive your order. Due to COVID-19 orders may take an additional 24-48 hours to reach you.
Express shipping: $20 or FREE on all orders over $250. Please allow 1-2 business days to receive your order. Due to COVID-19 orders may take an additional 24-48 hours to reach you.
Large gift box FREE on all orders over $250.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.