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shop best sellersDelivery Information
We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Standard 2 Day (2-4 business days) is FREE on all orders. Due to COVID-19 orders may take an additonal 24-48 hours to reach you. Orders shipping to PO Boxes may take an additional 3-7 days.
For Standard 2 Day shipping orders must be placed by 2pm EST to be processed on the same business day otherwise it will be processed the next day.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.