SHIPPING INFORMATION
We offer FREE 2 day shipping on all orders. Most in-stock items will arrive on your doorstep 2-4 days after receipt of your order.
Orders placed by 2pm EST on weekdays will be processed on the same day. For more information please see the chart below or call our Customer Service Team at 1-855-528-8495.
All orders ship via FedEx with the exception of orders delivering to PO Boxes. Orders shipping to PO Boxes are shipped via Canada Post. Please note that rural domestic addresses may require one or more additional days to deliver.
Standard Delivery - FREE
Delivered within 2-4 Business Days. Due to COVID-19 orders may take an additional 24-48 hours to reach you. Orders shipping to PO Boxes may take an additional 3-7 days.
Locations we Ship to
Canada
For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top left hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top left hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top left hand corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top left hand corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top left hand corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top right hand corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.
Business days and holidays
All orders ship Monday - Friday, excluding federal holidays within Canada. For Standard 2 Day shipping, and Fast N Fabulous shipping: orders must be placed by 2pm EST to be processed on the same business day. Otherwise, it will be processed the next day.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Family Day
- Good Day
- Victoria Day
- St. Jean Baptiste Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Alternatively, you may also call our Customer Service team for help tracking your order: 1-855-528-8495.
Taxes and Tariffs
International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.
Need assistance?
Please call our Customer Service Team on 1-855-528-8495. Monday and Friday, between 9:30am and 6pm EST; Tuesday to Thursday, between 9:30am and 8pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.
Returns
If you wish to return or exchange your order please click here to see our returns and exchange procedure.