SHIPPING INFORMATION

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.

All orders ship Monday - Friday, excluding federal holidays within Canada. For Standard 2 Day shipping, and Fast N Fabulous shipping: orders must be placed by 2pm EST to be processed on the same business day. Otherwise, it will be processed the next day.

Packages do not ship from our distribution center on the following holidays:

• New Year's Day
• Family Day
• Good Day
• Victoria Day
• St. Jean Baptiste Day
• Canada Day
• Labour Day
• Thanksgiving Day
• Remembrance Day
• Christmas Day
• Boxing Day

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Alternatively, you may also call our Customer Service team for help tracking your order: 1-855-528-8495.

International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.

Please call our Customer Service Team on 1-855-528-8495. Monday and Friday, between 9:30am and 6pm EST; Tuesday to Thursday, between 9:30am and 8pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.