shipping information
CA SHIPPING OPTIONS & CHARGES
GROUND SHIPPING - FREE ON ALL ORDERS
Please allow 2-4 business days to receive your order.
EXPRESS SHIPPING
$20 or FREE on all orders over $275.
Please allow 1-2 business days to receive your order.
We offer FREE Standard Ground Shipping on all orders. All orders ship Monday - Thursday, excluding federal holidays within Canada. Order before 2pm EST for same day dispatch, orders placed after this time will be dispatched the following working day. For more information, please see the chart below or call our Customer Service Team at 1-855-528-8495.
All orders ship via FedEx with the exception of orders delivering to PO Boxes. Orders shipping to PO Boxes are shipped via Canada Post. Please note that rural domestic addresses may require one or more additional days to deliver.
HOLIDAY & NEW YEAR'S EVE SHIPPING
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 12am EST on Wednesday 13th December to receive your parcel in time for Christmas. | Order before 1pm EST on Tuesday 19th December to receive your parcel in time for Christmas. |
| New Year's Eve Shipping | Order before 12am EST on Wednesday 20th December to receive your parcel in time for New Year's Eve. | Order before 12am EST on Tuesday 26th December to receive your parcel in time for New Year's Eve. |
GIFT WRAP
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box ($5.00) in the GIFT WRAPPING section.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.
Business days and holidays
All orders ship Monday - Friday, excluding federal holidays within Canada. For Standard 2 Day shipping, and Fast N Fabulous shipping: orders must be placed by 2pm EST to be processed on the same business day. Otherwise, it will be processed the next day.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Family Day
- Good Day
- Victoria Day
- St. Jean Baptiste Day
- Canada Day
- Labour Day
- Thanksgiving Day
- Remembrance Day
- Christmas Day
- Boxing Day
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. Alternatively, you may also call our Customer Service team for help tracking your order: 1-855-528-8495.
Taxes and Tariffs
International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.
Need assistance?
Please call our Customer Service Team on 1-855-528-8495. Monday and Friday, between 9:30am and 6pm EST; Tuesday to Thursday, between 9:30am and 8pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.
Returns
If you wish to return or exchange your order please click here to see our returns and exchange procedure.