terms & conditions

Terms and Conditions

Any sale and purchase of products from https://www.charlottetilbury.com (the “Website”) or the Charlotte Tilbury Beauty App (the “App”) is governed by the following terms and conditions (“Terms of Sale”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout the Terms of Sale are to CTBL.

Should you have any questions about these Terms of Sale, you may contact us at customercare@charlottetilbury.com or on our customer care number +44 (0) 1202 629527 (Monday to Friday, 8am-9pm BST (GMT+1).

BY PLACING AN ORDER YOU ACCEPT THESE TERMS OF SALE

By placing an order on the Website or the App, you confirm that you accept these Terms of Sale and that you agree to comply with them. If you do not agree to these terms, you must not place an order. We recommend that you print a copy of these Terms of Sale for future reference.

These Terms of Sale refer to additional terms and policies, which also apply to your purchase of products, including:

Our Privacy Policy, which explains how we collect, use and store your personal data; and
Our Cookies Policy, which sets out information about the cookies on the Website and the App.

CHANGES TO THESE TERMS OF SALE

We may update or amend these Terms of Sale from time to time and will post updated Terms of Sale on the Website. Every time you wish to make a purchase on the Website or the App, please check these Terms of Sale to ensure you understand the terms that apply at that time. By placing an order after any changes have taken effect, you agree to the updated Terms of Sale. PRODUCT DESCRIPTIONS All images of products shown on the Website or the App are provided for illustrative purposes only. A product’s true colour, texture, dimensions or appearance may not exactly match that shown on its packaging, on your device or in our marketing materials. The product descriptions and information provided are for general information only. They are not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the Website, the App, any product or its packaging.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the product ingredients before use to avoid potential allergic reactions.

All products benefit from a legal guarantee of conformity under consumer protection laws and this clause does not limit or exclude any guarantees or warranties which cannot be excluded.

HOW TO PLACE AN ORDER

You must be 18 years or over to place an order on the Website or the App.

You place an order on the Website or the App by following these steps:

select your product(s) and click “ADD TO BAG”;
click on the “BAG” icon where you can review your order (including delivery costs), apply a promotion code or gift card and identify and correct any input errors (for example by editing quantities);
click “CHECKOUT | [PRICE]” to proceed to the checkout and enter your delivery and billing details; and
submit your order by clicking the “PLACE ORDER AND PAY” (or equivalent payment provider) button.

By clicking this button, you place an order with an obligation to pay.

We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate. We also reserve the right to suspend your account and any associated accounts and contact you if we notice an unusual pattern of returns activity or there is other suspicious activity associated with your account or any associated accounts. In the event that this happens, you will receive an email to notify you of this.

OUR CONTRACT WITH YOU

You will receive an order confirmation email detailing the products you have ordered. This email does not constitute acceptance of your order. You will receive a dispatch confirmation email, including a tracking code, when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products to you, unless we have notified you that we do not accept your order.

If you wish to cancel your order or our contract with you, please refer to the “CANCELLING YOUR ORDER OR CONTRACT” section below.

If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:

the product is out of stock;
we have identified an error in the price or description of the product;
the order raises an issue relating to legal compliance or our fraud checks; or
we are unable to obtain authorisation for your payment.

We are not required to inform you of our reason for rejecting your order unless required by law. The contract will be concluded in English.

We will store a copy of your contract and order details. You can access your order history in your account area or obtain a copy by contacting customercare@charlottetilbury.com.

PRICE AND PAYMENT

We reserve the right to alter our prices at any time. If the price of a product changes after you have placed your order, we will not be able to refund/credit you the difference in price (this also includes sale price adjustments).

All prices shown on the Website and the App are in dollars and inclusive of Value Added Tax and / or any applicable taxes (“VAT”). Prices shown on the Website and the App do not include delivery or other charges, which will be added to any order you place. If the rate of VAT changes between your order date and the date we supply the product, we reserve the right to adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect, in which case the original VAT amount will apply.

All products will remain our property until we have received payment in full. If we issue you with a refund, exchange or you cancel your order, property in the products will revert to us. During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards.

All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you via email. If you have already received the products, you must return those products to us at your own expense. If you fail to do so within 14 days of our cancelling your order, we may arrange for collection of the products at your expense.

CHANGES TO PRODUCTS

We may change the products (e.g. reformulations, packaging, labelling etc) to reflect changes in relevant laws and regulatory requirements.

PRODUCT DELIVERY

For information on delivery costs and estimated delivery times, please see the Shipping Information section on the Website. We will endeavour to deliver the products within these timeframes and no later than 30 days after the date on which we accept your order. If we do not deliver the products within 30 days, you may cancel your order and receive a refund. Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the delivery carrier may attempt delivery the following day. If the product still cannot be delivered, the products will either be (i) retained by the delivery carrier for a reasonable period and then returned to us, or (ii) left in your designated “safe place” (if you selected this option). If you choose delivery to a safe place, please select from the available options and ensure the safe place is protected from the elements and public view. Our carriers will use reasonable efforts to follow your instructions.

If products are returned to us by the delivery carrier, we will issue you with a refund but we reserve the right to retain any costs incurred in arranging for the delivery and return of the products.

Risk of loss or damage to the products passes to you when they are delivered into your physical possession or the possession of a person you nominate (including where you have chosen a designated safe place).

We are not responsible for delays outside our reasonable control. If an event outside our reasonable control delays delivery, we will contact you as soon as possible and take steps to minimise the effect. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.

CANCELLING YOUR ORDER OR CONTRACT

You are entitled by law to cancel your contract if you wish to do so, provided that you exercise your right no later than 14 days after delivery. Our Returns & Exchanges Policy applies to cancellations. Your right to cancel is in addition to your right to a refund or exchange.

If you wish to exercise your right of cancellation, you must take reasonable care of the products. To exercise your right to cancel, you can follow one the following processes:

• our Returns & Exchanges Policy process. Please select “Changed My Mind/No Longer Needed” as the reason for your return and note in the comment section that you are requesting to cancel your contract; • email customercare@charlottetilbury.com to inform us of your decision to cancel your contract. You will need to include your name, delivery address, details of the order you wish to cancel and, where available, your phone number and email address; or • populate the Model Cancellation Form at the end of these Terms of Sale and email it to customercare@charlottetilbury.com.

If you decide to cancel your order, you must return the products (including any free gifts or promotional items received with your order) to us in the same condition as specified in our Returns & Exchanges Policy at your cost within 14 days of notifying us of your decision to cancel. We will reimburse you the amount in relation to products to which cancellation rights apply as well as standard delivery costs paid to the method used to pay for the original transaction. We will not reimburse you for supplementary costs arising if you choose a type of delivery other than our standard delivery. We will arrange reimbursement no later than 14 days after we receive the returned products. If we do not receive the products within this 14-day period, we will request evidence that you have returned the products.

RETURNS, EXCHANGES AND REFUNDS

We hope you love your purchases, but if for any reason you do need to return or exchange a product, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the products and any packaging. These are protected by copyright laws and treaties around the world. All such rights are reserved.

LIMITATION OF LIABILITY

The sale of products is for domestic and private use. You agree not to use or re-sell the products for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms of Sale by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

We will not sell your personal data to third parties. We may share your personal data with third parties where necessary to provide our services (including with processors acting on our behalf), where we have your consent, or as otherwise permitted or required by applicable law. For full details of the circumstances in which we share your personal data, please refer to our Privacy Policy .

GENERAL

If any of these Terms of Sale are deemed unlawful, void or unenforceable, then that provision shall be deemed to be severable from the rest of these Terms of Sale which shall remain in full force and effect.

Any delay or failure by us to exercise any right we may have under these Terms of Sale shall not constitute a waiver by us of that right.

These Terms of Sale set out the entire agreement between you and us relating to sale and purchase of products and services via the Website or the App.

These Terms of Sale are between you and us and no other person shall have any rights to enforce these terms. This does not affect any right or remedy of a third party which exists, or is available, under any applicable law.

These Terms of Sale are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these Terms of Sale in the courts of England and Wales, or in the courts of the country in which you reside. If you have a complaint about any product or our service, please contact our Customer Care team at customercare@charlottetilbury.com. We aim to resolve all complaints as quickly as possible.

We are not currently obliged to, and do not voluntarily commit to, participate in dispute resolution proceedings before a consumer arbitration board. However, we will always try to resolve any complaint directly - please contact our Customer Care team at customercare@charlottetilbury.com.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract) To Charlotte Tilbury Beauty Limited, 8 Surrey Street, London WC2R 2ND, customercare@charlottetilbury.com:

I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*] [include details of goods / service]:

Ordered on [*]/received on [*]: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: [*] Delete as appropriate

Last Revised: May 2026

Any use of our US site, https://www.charlottetilbury.com/us, (the “Website”) is governed by the following terms and conditions (“Terms of Use”).

ABOUT US

References to “we”, “us” and/or “our” throughout these Terms of Use are to CTBL. Should you have any questions about these Terms of Use, you may contact us at customercare@charlottetilbury.com.

BY USING THE WEBSITE YOU ACCEPT THESE TERMS OF USE

By using the Website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use the Website. We recommend that you print a copy of these Terms of Use for future reference.

These Terms of Use refer to additional terms and policies, which also apply to your use of the Website:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services from the Website, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

CHANGES TO THESE TERMS OF USE

We may update or amend these Terms of Use from time to time and will post updated Terms of Use on the Website. Every time you wish to use the Website, please check these Terms of Use to ensure you understand the terms that apply at that time. If you do not agree to the updated Terms of Use, you may stop using the Website at any time. Continued use of the Website after the changes take effect means you agree to the updated Terms of Use.

YOUR USE OF THE WEBSITE

You should only use the Website if you are aged 18 years or over. You are permitted to use the Website and its content, including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, voice recordings, design elements, text, images, photographs, illustrations, audio and video contents, LiveChat conversations, and VideoChat exchanges and artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”) for your personal use only.

You may only use the Website in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Website.

PROHIBITED USE

You must not, except to the extent permitted by applicable law:

conduct, facilitate, authorise or permit any text or data mining, web scraping, or automated analytical technique in relation to the Website or any data, content or information accessed via it, including for the purpose of developing, training, fine-tuning or validating any AI system or model; or
use any robot, bot, spider, scraper or other automated device, program, algorithm or process to access, copy, monitor or republish any portion of the Website.
You must not:
introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material to the Website;
attempt to gain unauthorised access to the Website, or to any server, database, equipment or network connected to it;
interfere with, damage or disrupt the Website or any software, equipment, network or system on which it relies;
conduct any denial-of-service or distributed denial-of-service attack against the Website; or
reverse engineer, decompile, or disassemble the Website or any part of it, except to the extent that it would be unlawful of us to exclude your rights to do so

Any such conduct may constitute a criminal offence. We reserve the right to report any suspected breach to the relevant law enforcement authorities and to co-operate with those authorities, including by disclosing your identity.

Your right to use the Website will cease immediately if you breach the Terms of Use. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and that they comply with them.

YOUR ACCOUNT

You may use the Website without being required to sign in or create an account. Access to certain features, promotions and other elements of the Website may require you to sign in and/or create an account where specified.

If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your account, please notify us immediately. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password.

You are responsible for ensuring any personal information which you are required to provide for your use of the Website is true and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your personal information changes, please update your account by logging into the Website, or alternatively please contact our Customer Care team: customercare@charlottetilbury.com.

You may delete your account by contacting our Customer Care team at customercare@charlottetilbury.com.

We reserve the right to terminate your account(s) if you breach these Terms of Use.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Website and in the Content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except in relation to User Content).

You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Except as provided above, nothing in these Terms of Use gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Content, and/or any of our or our licensor’s intellectual property rights.

If you print off, copy, download, share or repost any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

USER CONTENT

Dedicated spaces of the Website may provide you with the option to post content, for example text, photos, reviews, etc (“User Content”). Whenever you post User Content to the Website you must comply with the standards set out below and our Consumer Review Policy.

You must ensure that any User Content that you post or upload to the Website including via

LiveVideo and LiveChat:

does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
does not promote violence;
is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
is not misleading, false, libellous, or defamatory;
does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
does not infringe any trade secret, patent, copyright, database right or trademarks of any person;
does not give the impression that it emanates from us (unless that is in fact the case);
is accurate (where it contains statements);
does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
complies with any terms and guidance set out in our Consumer Review Policy.

You agree that you are solely responsible for any User Content that you contribute to the Website and warrant that all such User Content will comply with the standards and the Terms of Use. You are liable to us for any User Content that breaches these Terms of Use. This means that you will be responsible for any loss or damage we suffer as a result of any User Content you contribute that does not comply with these Terms of Use.

We reserve the right to:

remove any User Content which, in our opinion, does not comply with the standards set out in these Terms of Use and/or the Consumer Review Policy;
terminate your account on the Website at any time if you breach the Terms of Use;
disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy; and
label any User Content as required by applicable laws and/or regulations, such as whether a review is incentivised.

Any User Content you post or upload to the Website will be considered non-confidential and not protected by any trade mark, patent or copyright (non-proprietary), that is, in the public domain. You own your User Content and grant to us and our subsidiaries and affiliates a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, royalty-free, worldwide and fully paid licence to use, store, copy, modify, translate and create derivative works of that User Content and to distribute and make it available to others, including the likeness of any person that appears in the User Content, for any purpose, including commercial uses, in all media formats and channels now known or later developed without compensation to your or any third party. We also have the right to disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to our Website violates their intellectual property rights or their right to privacy.

User Content has not been verified or approved by us. The views expressed by other users on the Website do not represent our views or values. We are not liable for User Content.

LIMITATION OF LIABILITY

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale. We provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the Website. Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Website. You should use your own virus protection software.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms of Use by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

WITHDRAWAL OR SUSPENSION OF THE WEBSITE

The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

GENERAL

These Terms of Use set out the entire agreement between you and us relating to use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right. These Terms of Use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these Terms of Use in the courts of England and Wales, or in the courts of the country in which you reside.

Last Revised: May 2026

SUBSCRIPTIONS TERMS & CONDITIONS OF USE

These are the subscription terms and conditions (“Subscription Terms”) on which Charlotte Tilbury Beauty Inc., a company incorporated and registered in Delaware under company no.

5493834 with its registered office at 148 Lafayette Street, 2nd Floor, New York, NY 10013, (“Charlotte Tilbury Beauty”, “we”, “our” or “us”) supply specific products available for subscription listed on our website www.charlottetilbury.com/us (the “Website”) to you via our subscription ordering facility (“Subscription Service”).

Please read these Subscription Terms carefully before setting up any Subscription Service. By signing up to the Subscription Service you will be deemed to have accepted and be bound by these Subscription Terms. These Subscription Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please also note that the use of the Website is subject to the terms contained in the Website Terms and Conditions of Use, which apply whether or not you set up the Subscription Service. THESE SUBSCRIPTION TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THIS PROVISION AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH CHARLOTTE TILBURY BEAUTY INC. AND YOU SHOULD REVIEW IT CAREFULLY.

How to order Products with the Subscription Service

When you have found a Product on the Website that you would like to buy with a Subscription Service, please click on the button labelled "Subscribe + Save 15%”.

You can then decide how regularly you would like your chosen Product to be delivered to you under the Subscription Service. The Product can be delivered at either 3, 4 or 6-month intervals and you can choose the interval by selecting 3 months, 4 month or 6 months from the drop-down menu.

Once you have chosen how frequently you would like the Product delivered you can click on the “Set Up Subscription” button.

You must have an account on the Website in order to set up any Subscription Service and must log in to your account or create an account to order Products using the Subscription Service. You can then proceed to pay for the Subscription Service and will be asked to provide various information necessary to process your order and deliver the Product to you. You can provide this information by filling in the fields requested on the screen. All required fields must be completed. Please note that we will collect, store and use your information in accordance with our Privacy Policy and Cookies Policy (“Privacy and Cookies Policies”) and our Biometric Processing Notice (“Biometric Processing Notice”).

Free standard delivery will be applied to any Product ordered using the Subscription Service. Our Subscription Service Contract with You

You must have an account on the Website to set up any Subscription Service and must log in to order Products using the Subscription Service.

By creating an account on the Site, as required to set up any Subscription Service, you will be automatically enrolled into our Loyalty Programme. Your status within the Loyalty Programme will be visible within your account dashboard on the Website. Our Loyalty Programme is governed by our Loyalty Terms and Conditions. If you don’t want to be enrolled into the Loyalty Programme you will have the opportunity to close your account by visiting your account dashboard on the Website. If you close your account on the Website you will cancel your Subscription Service, as you must have an account on the Website to set up any Subscription Service.

Every Product purchased as part of your Subscription Service will count towards your loyalty status. You will only receive email marketing relating to this Loyalty Programme if you have consented to this separately.

You may request to set up a Subscription Service for certain Products available for subscription on the Website by following the steps outlined above.

Once you place your order to purchase a Product from us by the Subscription Service and by clicking the button labelled “Subscribe” we will send you an email confirming your purchase. This email will provide you with the details of the order. This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you.

If we are unable to accept your order, we will inform you of this and refund any charges as necessary. This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorization for your payment; (iv) because of unexpected limits on our resources which we could not reasonably plan for; or (v) we discover that you are not a resident in the United States, ordering Products for delivery outside of the United States, or under the age of 18 years old.

For all subsequent orders, we will notify you by email in advance prior to taking payment. The contract will be concluded in English.

Subsequent Subscription Service Orders

Once you have set up your Subscription Service, we will send you the Product you have subscribed for at the frequency you have indicated.

By setting up your Subscription Service, you acknowledge and understand that this subscription will automatically renew at frequency you have indicated.

Once you have set up your Subscription Service you agree that once you have expressly agreed for your card to be charged on a recurring basis, and agreed to the amount of the recurring charges, we will submit periodic charges to your chosen payment method in accordance with your chosen subscription frequency, for example every 3, 4 or 6 months, in respect of the payment of your Subscription Service without further authorization from you.

If a subsequent Subscription Service payment fails, we will make three further attempts to process the payment for you via our payment provider Stripe, within 1-4 weeks after your payment was due. If these attempts are unsuccessful, your Subscription Service will be cancelled and we will notify you of this by email and in the ‘manage my subscription’ tab on your account dashboard on the Website. In the event that your Subscription Service is cancelled due to payment failure, you will need to set up a new Subscription Service should you wish to do so.

Your Subscription Service will remain in effect until it is cancelled.

You can cancel your Subscription Service at any time by visiting the ‘manage my subscription’ tab on your account dashboard on the Site.

If you would like to cancel your Subscription Service, you must do so 24 hours before your recurring payment is due to be taken. You will be informed in advance by email when your next payment will be taken. If you do not cancel your Subscription Service 24 hours before your recurring payment is due to be taken, the payment will be taken and the order for that period will be processed in the usual way.

If you cancel your Subscription Service and then reactivate it, the discount applied to any Product(s) may not be the same discount in effect at the time of cancellation. Shipping address changes and payment method changes must be made at least 24 hours before your recurring payment is due to be taken to take effect for that shipment.

Products

Specific Products listed on the Website are available to order by the Subscription Service. The specific Products available to order by the Subscription Service will be labeled with a ‘SUBSCRIBE!’ badge.

Engraved Products are not available to order by the Subscription Service.

We may from time to time, at our sole discretion, add or remove any Product from the Subscription Service. When we do, we shall write to you to let you know that we are going to do this and we shall refund you any sums you have paid in advance for a Product which will not be provided.

Delivery

Free standard delivery will be applied to Subscription Service orders.

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Product will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can’t guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place.

If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.

All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.

Price

The price of any Product will be as quoted on the Website from time to time, except in cases of obvious error.

The discount for the Subscription Service will be as communicated on the Website and calculated based on the full selling price of any applicable Product.

The amount charged to you for each Subscription Service order will be as detailed in the dispatch confirmation email and will be the price of the Product(s) on the day your order is processed, less the applicable Subscription Service discount. These prices include taxes at the applicable local rates. The amount charged to you on your chosen Subscription Service intervals will remain the same until we notify you in writing to communicate otherwise.

Prices are liable to change at any time, but these changes will not affect orders in respect of which we have already sent you a dispatch confirmation email.

We reserve the right to change the promotional benefits available within the Subscription Service, including the Products to which such promotional benefits apply and the discount amounts at any time at our sole discretion. All changes will apply to future Subscription Service orders and any such changes will be notified to you in advance of your next payment so that you can cancel your Subscription Service, should you wish to do so.

From time to time the Website or our stores may offer discounts on selected Product(s) which may mean that these Product(s) will be cheaper than the subscription price. You will not be able to sign up to the Subscription Service at these special promotional prices.

Returns and Refunds

We hope you love your Subscription Service orders, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

Managing your Subscription Service

You can manage your Subscription Service via your account on the Website. By visiting the ‘manage my subscription’ tab on your account dashboard on the Website you can do the following:

a) Cancel your subscription at any time. b) Edit your billing and/or shipping details.

About You

By ordering any Products from us and setting up a Subscription Service with us, you confirm that you are:

a) resident in the United States; and b) ordering Products for delivery in the United States; and c) aged 18 years or over.

If any of the above is incorrect, you must not order any Product through a Subscription Service from the Website and we reserve the right, in our sole discretion, to refuse or accept your order.

Our Liability

We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. HOWEVER, WE EXCLUDE ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND TERMS EXPRESS OR IMPLIED BY STATUTE, COMMON LAW OR OTHERWISE TO THE FULLEST EXTENT PERMITTED BY LAW.• SAVE AS EXPRESSLY SET OUT IN THESE SUBSCRIPTION TERMS WE WILL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL OR ECONOMIC LOSS OR FOR LOSS OF PROFITS OR REVENUES HOWSOEVER CAUSED ARISING IN CONNECTION WITH ANY ORDER PLACED BY YOU. NOTWITHSTANDING THE ABOVE, OUR TOTAL LIABILITY (WHETHER IN CONTRACT, TORT, NEGLIGENCE OR ON ANY OTHER BASIS) TO YOU, FOR ANY LOSS OR DAMAGE SHALL BE LIMITED TO THE SUMS PAID OR PAYABLE FOR THE PRODUCT.

WE WILL NOT BE LIABLE TO YOU WHERE WE BREACH THESE SUBSCRIPTION TERMS DUE TO ANY CAUSE THAT IS BEYOND OUR REASONABLE CONTROL, INCLUDING ACTS OF GOD, EXPLOSIONS, FLOODS, TEMPESTS, FIRES OR ACCIDENTS; WARS OR THREATS OF WAR, SABOTAGE, INSURRECTION, CIVIL DISTURBANCE OR REQUISITION; ACTS, RESTRICTIONS, REGULATIONS BYE-LAWS, PROHIBITIONS OR MEASURES OF ANY KIND ON THE PART OF ANY GOVERNMENTAL, PARLIAMENTARY OR LOCAL AUTHORITY; IMPORT OR EXPORT REGULATIONS OR EMBARGOES; STRIKES, LOCK-OUTS OR OTHER INDUSTRIAL ACTIONS OR TRADE DISPUTES; DIFFICULTIES IN OBTAINING MATERIALS, LABOUR, FUEL, PARTS OR MACHINERY; POWER FAILURE OR BREAKDOWN IN MACHINERY.

Nothing in these Terms shall limit our liability for personal injury, death or fraud.

This clause does not affect your statutory rights as a consumer.

California (USA) Release.

California, USA, residents expressly agree to waive California Civil Code Sec. 1542, which states: "A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor."

General

These Subscription Terms are governed by the laws of the State of New York, without regard to the conflicts of laws principles thereof. In the event of any matter or dispute arising out of or in connection with these Subscription Terms, you and we shall submit to the exclusive jurisdiction of the courts of competent jurisdiction located in New York.

Resolving Disputes

Before either your or CTBI may file a claim against the other, both you and CTBI agree to try to participate in good faith informal efforts to resolve disputes before starting an arbitration (“Informal Dispute Resolution”). You and CTBI agree that as part of these efforts, either party has an option to ask the other to meet and confer telephonically (“Informal Dispute Resolution Conference”). If you are represented by counsel, your counsel may participate in the conference, but you must also personally participate.

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@charlottetilbury.com or regular mail to our offices located at Charlotte Tilbury Beauty Inc. - Attn: Legal, 148 Lafayette Street, 2nd Floor, New York, NY 10013. The Notice must include: (1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the description of the nature of the claim or dispute, (c) the date of any transaction, or interaction at issue, and relevant documentation or screen captures if available; and (d) the resolution and relief sought. . We will send Notice and a description of the Dispute to your email address or postal address on file.

The Informal Dispute Resolution process lasts 45 days and is a mandatory precondition to commencing arbitration. Unless prohibited by law or applicable rules, an arbitration administration provider cannot accept or administer an arbitration, nor assess any fees, until the requirements of this Section are met. The Informal Dispute Resolution Conference shall be individualized such that a separate conference must be held each time either party initiates a Dispute, even if the same law firm or group of law firms represents multiple users in similar cases, unless all parties agree; multiple individuals initiating a Dispute cannot participate in the same Informal Dispute Resolution Conference unless all parties agree. If either party is represented by counsel, that party’s counsel may participate in the informal telephonic dispute resolution conference, but the party also must appear at and participate in the conference. The statute of limitations and any filing fee deadlines shall be tolled only during the sixty (60) day Informal Dispute Resolution Period. After this sixty (60) day period, the relevant statute(s) of limitations and filing fee(s) or other deadlines are no longer tolled, but the foregoing informal dispute resolution process remains a condition precedent to commencing any formal dispute resolution proceeding. If you reside in the U.S. (and as applicable to U.S. residents), certain portions of this Section are deemed to be a “written agreement to arbitrate” pursuant to the Federal Arbitration Act. You and CTBI agree that we intend that this Section satisfies the “writing” requirement of the Federal Arbitration Act (“FAA”). During the arbitration, the amount of any settlement offer made by any party will not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or we are entitled.

Mandatory and Binding Arbitration / No Class Actions / Waiver Of Jury

If you elect to initiate arbitration you must notify us in writing. Your notice must be sent to Charlotte Tilbury Beauty Inc. - Attn: Legal, 148 Lafayette Street, 2nd Floor, New York, NY 10013. If we commence arbitration we will notify you in writing at your last known address on file or, if we do so by moving to compel arbitration in a case you have brought in court, we will notify you by providing service of process as required by the rules of the applicable jurisdiction

To the maximum extent permitted by applicable law, you and CTBI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the AAA Rules. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the AAA. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:

• The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;

• The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and

• Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

• Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim.

You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:

• You are giving up your right to have a trial by jury;

• You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and

• You must file any claim within one (1) year after such claim arose or it is forever barred. If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.

This agreement to arbitrate will not preclude you or CTBI from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or CTBI from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of CTBI’s intellectual property rights.

Special Additional Procedures for Mass Arbitration

If twenty-five (25) or more similar claims are asserted against CTBI by the same or coordinated counsel or are otherwise coordinated, such claims are mass arbitration claims subject to this Section, and you understand and agree that the resolution of your Dispute might be delayed. You also agree to the following coordinated bellwether batching process and application of the AAA Mass Arbitration Supplementary Rules, as amended from time to time. If any dispute arises between the general AAA Consumer or Commercial Rules and the Mass Arbitration Supplementary Rules, the Mass Arbitration Supplementary Rules shall control. A court shall have authority to enforce this and, if necessary, to enjoin the mass filing or prosecution of arbitration demands against CTBI in violation thereof.

At the outset of such disputes, you and CTBI agree to delegate to a Process Arbitrator all matters listed as within the scope of a Process Arbitrator’s authority under the AAA Mass Arbitration Supplementary Rules, as well as disagreements concerning the validity, enforceability, and applicability of these Terms, and any other matters that the parties mutually agree to delegate.

Should the Process Arbitrator determine that any or all cases may proceed to a Merits Arbitrator, counsel for the claimants and counsel for the respondent shall each select five (5) cases (per side) to proceed in individual arbitration proceedings as part of a batching process. The remaining cases shall be placed in abeyance until they are selected to proceed to individual arbitration proceedings pursuant to this provision. During the batching process, you and CTBI agree that a single arbitrator shall preside over each batch of cases. After decisions have been rendered in the first ten (10) cases, CTBI and all claimants shall engage in a global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first batch of cases. If the parties are unable to resolve the remaining cases after the mediation, each side shall select another ten (10) cases (per side) to proceed to individual arbitration proceedings as part of a second batching process. The parties may, but are not required to, agree in writing to modify the number of cases to be included at each stage of the batching process. After decisions have been rendered in this second batch of cases, CTBI and all claimants shall engage in a second global mediation in an attempt to resolve the remaining cases with the benefit of the decisions in the first two (2) batches of cases. If the parties have not resolved the remaining disputes at the close of the second global mediation, CTBI or any individual claimant(s) whose demand has not been adjudicated, may elect to opt out of the arbitration by providing notice to opposing counsel, and if the claimant or CTBI wishes to proceed with the claim they may file an individual, non-class action in court. If CTBI or any claimant(s) do not opt out, those remaining claims will proceed in arbitration in continued batches of one-hundred (100) demands per batch (to the extent there are fewer than one-hundred (100) demands outstanding, a final batch will consist of the remaining demands). In order to increase the efficiency of administration and resolution of arbitrations, and if consistent with the relevant rules and procedures, the arbitration provider shall: (i) designate a single arbitrator for each batch; and (ii) provide for a single filing fee due per side per batch; (iii) allow joint case management conferences and joint hearings, and such other coordinated procedures as the arbitrator deems appropriate.

You agree to cooperate in good faith with CTBI and the arbitration provider to implement such a “batch approach” or other similar approach to provide for an efficient resolution of claims, including the payment of single filing and administrative fees for batches of claims. This batching process shall in no way be interpreted as authorizing class or representative arbitration or litigation of any kind. CTBI does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in this Section. The statute of limitations and any filing fee deadlines shall be tolled for each demand subject to this Section from the time that the AAA filing requirements are satisfied with respect to that demand. Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the Arbitration Fees) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. If the value of the relief sought is $75,000 or less, at your request, we will pay all Arbitration Fees. If the value of relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, we will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, we will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. This offer is not applicable if your claim is one of more than five (5) similar claims asserted against Current where representation is consistent or coordinated across the cases, as further defined above in Section I. Any payment of attorneys’ fees will be governed by the AAA Rules. If the arbitrator finds that either the claim(s) or the relief sought are frivolous or were brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedures 11), then the respondent may seek fee- and/or cost-shifting.

Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties. Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the Prohibition of Class and Representative Actions and Non-Individualized Relief section above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement will be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of the Prohibition of Class and Representative Actions and Non-Individualized Relief section are invalid or unenforceable, then the entirety of this Arbitration Agreement will be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of this Arbitration Agreement will continue to apply.

Future Changes to this Arbitration Agreement

Notwithstanding any provision in this Agreement to the contrary, if we make any future change to this Arbitration Agreement (other than a change to the Notice Address) while you have a Account, you may reject any such change by sending us written notice within thirty (30) days of the change to the Notice Address. By rejecting any future change, you are agreeing that you will arbitrate any dispute covered by this Arbitration Agreement in accordance with the terms of this Arbitration Agreement as of the date you first accepted this Agreement (or accepted any subsequent changes to this Agreement).

Other important terms

We reserve the right to revise and amend these Subscription Terms from time to time without prior notice by changing them on the Website, provided that any such change will not affect any purchases you have made before the change is implemented.

If you have any questions regarding these Subscription Terms, our Privacy and Cookies Policies, our Biometric Processing Notice or our privacy practices, please contact us at legal@charlottetilbury.com.

Last revised: December 2024

Charlotte Tilbury Messaging Terms & Conditions

These Charlotte Tilbury Beauty Text Program Terms (“Messaging Terms”) apply to your participation in the Charlotte Tilbury Beauty Inc. (“Charlotte Tilbury Beauty”, “we” or “us”) short message service program.

THESE MESSAGING TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THIS PROVISION AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH CHARLOTTE TILBURY BEAUTY INC. AND YOU SHOULD REVIEW IT CAREFULLY.

By participating the program you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Charlotte Tilbury Beauty, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. Consent to receive automated marketing text messages is not a condition of any purchase. Message & Data rates may apply.

Message frequency will vary. Charlotte Tilbury Beauty reserves the right to alter the frequency of messages sent at any time, so as to increase or decrease the total number of sent messages. Charlotte Tilbury Beauty also reserves the right to change the short code or phone number from which messages are sent and we will notify you when we do so. Not all mobile devices or handsets may be supported and our messages may not be deliverable in all areas.

Charlotte Tilbury Beauty, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

For information about Charlotte Tilbury Beauty’s privacy practices, please see our Privacy Policy and Cookies Policy (“Privacy and Cookies Policies”), and our “Biometric Processing Notice (“Biometric Processing Notice”).

We are able to deliver messages to the following mobile phone carriers: Major carriers: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, U.S. Cellular, Alltel, Boost Mobile, Nextel, and Virgin Mobile. Minor carriers: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Elkhart Telephone), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated or CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless, and West Central (WCC or 5 Star Wireless).

Cancellation

Text the keyword STOP to our shortcode to cancel. After texting STOP to our shortcode you will receive one additional message confirming that your request has been processed. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that do not include the STOP keyword command and agree that Charlotte Tilbury Beauty and its service providers will have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Charlotte Tilbury Beauty through any other programs you have joined until you separately unsubscribe from those programs.

Help

Text the keyword HELP to our shortcode to return customer care contact information.

Customer Care

If you are experiencing any problems, please visit https://support.attentivemobile.com/help/ and submit the form with details about your problem or your request for support, or email support@attentivemobile.com.

Resolving Disputes

To initiate Informal Dispute Resolution, a party must give notice in writing to the other party (“Notice”). Such Notice to us that you intend to initiate an Informal Dispute Resolution Conference should be sent by email to legal@charlottetilbury.comor regular mail to our offices located at Charlotte Tilbury Beauty Inc. - Attn: Legal, 148 Lafayette Street, 2nd Floor, New York, NY 10013. The Notice must include: (1) your name, telephone number, mailing address, e‐mail address associated with your account (if you have one); (2) the name, telephone number, mailing address and e‐mail address of your counsel, if any; and (3) a description of the description of the nature of the claim or dispute, (c) the date of any transaction, or interaction at issue, and relevant documentation or screen captures if available; and (d) the resolution and relief sought. We will send Notice and a description of the Dispute to your email address or postal address on file.

Mandatory and Binding Arbitration / No Class Actions / Waiver Of Jury

If the information dispute resolution procedure set forth above is unsuccessful in resolving the parties’ dispute, a party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the American Arbitration Association (AAA) Rules (“AAA Rules”). The party electing arbitration must notify the other of such election. This notice may be given before or after a lawsuit has been filed concerning the claim or with respect to other claims brought later in the lawsuit, and it may be given by papers filed in the lawsuit such as a motion to compel arbitration. If you elect to initiate arbitration you must notify us in writing. Your notice must be sent to Charlotte Tilbury Beauty Inc. - Attn: Legal, 148 Lafayette Street, 2nd Floor, New York, NY 10013. If we commence arbitration we will notify you in writing at your last known address on file or, if we do so by moving to compel arbitration in a case you have brought in court, we will notify you by providing service of process as required by the rules of the applicable jurisdiction To the maximum extent permitted by applicable law, you and CTBI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the AAA Rules. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the AAA. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:

• The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;

• The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and

• Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:

• You are giving up your right to have a trial by jury;

• You must file any claim within one (1) year after such claim arose or it is forever barred.

If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.

Special Additional Procedures for Mass Arbitration

This batching process shall in no way be interpreted as authorizing class or representative arbitration or litigation of any kind. CTBI does not agree or consent to class arbitration, private attorney general arbitration, or arbitration involving joint or consolidated claims under any circumstances, except as set forth in this Section. The statute of limitations and any filing fee deadlines shall be tolled for each demand subject to this Section from the time that the AAA filing requirements are satisfied with respect to that demand.

Costs of Arbitration

Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

Severability

Future Changes to this Arbitration Agreement

Personal Information

Our Privacy and Cookies Policies and our Biometric Processing Notice are expressly incorporated into these Messaging Terms by reference.

Contact

This message program is a service of Charlotte Tilbury Beauty, located at 148 Lafayette Street, 2nd Floor, New York, NY, 10013. Contact email: NAcustomercare@charlottetilbury.com

Last Revised: December 2024

APP END USER AGREEMENT – LICENSE TERMS (“TERMS”)

PLEASE READ THESE TERMS CAREFULLY.

BY CLICKING ON THE "ACCEPT" BUTTON BELOW YOU AGREE TO THESE TERMS WHICH WILL BIND YOU. IF YOU DO NOT AGREE TO THESE TERMS, CLICK ON THE "REJECT" BUTTON BELOW.

WHO WE ARE AND WHAT THIS AGREEMENT DOES

We, ISLESTARR HOLDINGS LIMITED, a company registered in England (company registration number is 07712458), whose registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND (“IHL”) license you to use:

· Charlotte Tilbury Beauty mobile application software (the “App”) and any updates or supplements to it.

· The related online documentation (the “Documentation”).

· The service you connect to via the App and the content we provide to you through it (the “Services”) as permitted in these Terms.

YOUR PRIVACY

These Terms expressly incorporate our Privacy Policy ,Cookies Policy (“Privacy and Cookies Policies”) and our Biometric Processing Notice. We collect and use any personal data through the App and the Services only in the ways set out in our Privacy and Cookies Policies and our Biometric Processing Notice. When you download the App you will be given the option to accept tracking so that we can tailor your App experience so it is bespoke to you, and show you products, news and content based on what you love.

Please be aware that internet transmissions are never completely private or secure and that any message or information you send using the App or any Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

GOOGLE PLAY STORE AND APPLE APP STORE TERMS ALSO APPLY

The ways in which you can use the App, Documentation, and Services may also be controlled by the Google Play Store Terms of Service and the Apple App Store Terms of Service will apply instead of these Terms where there are differences between the two.

OPERATING SYSTEM REQUIREMENTS

In order to operate properly, the App requires iOS 14.0 or later version or Android 7.0 device or later version.

SUPPORT FOR THE APP AND HOW TO TELL US ABOUT PROBLEMS

Support. If you want to learn more about the App, the Documentation, or the Services or have any problems using them, please take a look at our support resources at https://www.charlottetilbury.com/. Contacting us (including with complaints). If you think the App, the Documentation, or the Services are faulty or misdescribed or wish to contact us for any other reason please email our Customer Care Team at customercare@charlottetilbury.com or via the contact details linked here.

How we will communicate with you. If we have to contact you we will do so by email or using the contact details you have provided to us.

HOW YOU MAY USE THE APP

In return for your agreeing to comply with these terms you may:

• Download or stream a copy of the App onto and view, use and display the App and the Service on such devices for your personal purposes only.

• Use any Documentation to support your permitted use of the App and the Services.

By accepting these Terms, you agree to use the App only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the App. You must be 18 or over to accept these Terms and download the App.

YOU MAY NOT TRANSFER THE APP TO SOMEONE ELSE

We are giving you personally the right to use the App and the Services as set out above. You may not otherwise transfer the App or the Services to someone else, whether for money, for anything else or for free. If you sell any device on which the App is installed, you must remove the App from it.

UPDATE TO THE APP AND CHANGES TO THE SERVICES

From time to time we may automatically update the App and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues.

Alternatively, we may ask you to update the App for these reasons. If you choose not to install such updates or if you opt out of automatic updates you may not be able to continue using the App and the Services. The App will always match the description of it provided to you when you downloaded

IF SOMEONE ELSE OWNS THE PHONE OR DEVICE YOU ARE USING

If you download or stream the App onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these Terms, whether or not you own the phone or other device.

WE MAY COLLECT TECHNICAL DATA ABOUT YOUR DEVICE

By using the App or any of the Services, you agree to us collecting and using technical information about the devices you use the App on and related software, hardware, and peripherals to improve our products and to provide any Services to you. For additional information on our collection of information about you please see our Privacy and Cookies Policies and our Biometric Processing Notice.

WE ARE NOT RESPONSIBLE FOR OTHER WEBSITES YOU LINK TO

The App and our Services may contain links to other independent websites which are not provided by us. Such independent websites are not under our control, and we are not responsible for and have not checked and approved their content or their privacy policies (if any). You will need to make your own independent judgment about whether to use any such independent websites, including whether to buy any products or services offered by them.

LICENSE RESTRICTIONS

By accepting these Terms, you agree that you will:

• Not rent, lease, sub-license, loan, provide, or otherwise make available, the App or the Services in any form, in whole or in part to any person without prior written consent from us;

• Not copy the App, Documentation or Services, except as part of the normal use of the App or where it is necessary for the purpose of back-up or operational security;

• Not translate, merge, adapt, vary, alter or modify, the whole or any part of the App, Documentation or Services nor permit the App or the Services or any part of them to be combined with, or become incorporated in, any other programs, except as necessary to use the App and the Services on devices as permitted in these Terms;

• Not disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the App or the Services nor attempt to do any such things, except to the extent that such actions cannot be prohibited because they are necessary to decompile the App to obtain the information necessary to create an independent program that can be operated with the App or with another program (“Permitted Objective”), and provided that the information obtained by you during such activities:

o is not disclosed or communicated without the Licensor's prior written consent to any third party to whom it is not necessary to disclose or communicate it in order to achieve the Permitted Objective;

o is not used to create any software that is substantially similar in its expression to the App;

o is kept secure; and

o is used only for the Permitted Objective; and

• Comply with all applicable technology control or export laws and regulations that apply to the technology used or supported by the App or any Services.

ACCEPTABLE USE RESTRICTIONS

You must:

• not use the App or any Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into or inserting malicious code, such as viruses, or harmful data, into the App, any Services or any operating system;

• not infringe our intellectual property rights or those of any third party in relation to your use of the App or any Services, including by the submission of any material (to the extent that such use is not licensed by these terms);

• not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of the App or any Services;

• not use the App or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and/or

• not collect or harvest any information or data from any Services or our systems or attempt to decipher any transmissions to or from the servers running any Services.

INTELLECTUAL PROPERTY RIGHTS

All intellectual property rights in the App, the Documentation and the Services throughout the world belong to us (or our licensors) and the rights in the App and the Services are licensed (not sold) to you. You have no intellectual property rights in, or to, the App, the Documentation or the Services other than the right to use them in accordance with these terms. IHL and its Affiliates (defined below) are the owners or licensees of all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights around the world existing in or in relation to the App ("IPR"). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity ("Affiliates”).

Any avatar animation including but not limited to avatar characters, backgrounds, props, specific animations, movements and voice performances are IHL and/or its Affiliates IPR. Unless you have agreed otherwise in writing with IHL or any of its Affiliates, nothing in these Terms gives you a right to use IHL’s or any of its Affiliates' trademarks or other IPR of IHL or any of its Affiliates.

You are not permitted to use any of our intellectual property (including our registered or unregistered trademarks and/or copyright).

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation. We are not liable for business losses. The App is for domestic and private use. If you use the App for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Limitations to the App and the Services. The App and the Services are provided for general information and entertainment purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from the App or the Services. Although we make reasonable efforts to update the information provided by the App and the Services, we make no representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date. Please back-up content and data used with the App. We recommend that you back up any content and data used in connection with the App, to protect yourself in case of problems with the App or the Services. Check that the App and the Services are suitable for you. The App and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of the App and the Services (as described on the app store site and in the Documentation) meet your requirements. We are not responsible for events outside our control. If our provision of the Services or support for the App or the Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end your contract with us and receive a refund for any Services you have paid for but not received.

WE MAY END YOUR RIGHTS TO USE THE APP AND THE SERVICES IF YOU BREAK THESE TERMS We may end your rights to use the App and Services at any time by contacting you if you have broken these Terms in a serious way. If what you have done can be put right we will give you a reasonable opportunity to do so. If we end your rights to use the App and Services:

• You must stop all activities authorized by these Terms, including your use of the App and any Services.

• You must delete or remove the App from all devices in your possession and immediately destroy all copies of the App which you have and confirm to us that you have done this. • We may remotely access your devices and remove the App from them and cease providing you with access to the Services. We do not guarantee that our App, or any content on it, will always be available or be uninterrupted.

WE MAY TRANSFER THIS AGREEMENT TO SOMEONE ELSE

We may transfer our rights and obligations under these terms to another organization. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

YOU NEED OUR CONSENT TO TRANSFER YOUR RIGHTS TO SOMEONE ELSE

You may only transfer your rights or your obligations under these terms to another person if we agree in writing.

NO RIGHTS FOR THIRD PARTIES

This Agreement does not give rise to any rights to third parties to enforce any Terms of this Agreement.

IF A COURT FINDS PART OF THIS AGREEMENT ILLEGAL, THE REST WILL CONTINUE IN FORCE

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

EVEN IF WE DELAY IN ENFORCING THIS AGREEMENT, WE CAN STILL ENFORCE IT LATER

Even if we delay in enforcing this Agreement, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Agreement, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

WHICH LAWS APPLY TO THIS AGREEMENT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

These Terms are governed by New York law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts located in New York, NY.

AMENDMENTS TO THESE LICENSE TERMS

We may update or amend these Terms from time to time to comply with applicable laws or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the App. By continuing to use the App, the Documentation, and/or the Services, you agree to be bound by the terms of these updates and amendments.

If you have any questions regarding these Terms, our Privacy and Cookies Policies and our Biometric Processing Notice or our privacy practices, please contact us at legal@charlottetilbury.com.

Last revised: December 2024

PRO SKIN ANALYSIS TERMS OF USE

These are the terms of use (“Terms”) on which Islestarr Holdings Limited, a company registered in England with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (“IHL”, “we” or “us”) make available to you the Pro Skin Analysis interactive feature on our website www.charlottetilbury.com (the “Site”).

Please read these Terms carefully before using the Pro Skin Analysis feature. By using the Pro Skin Analysis feature, you will be deemed to have accepted and be bound by these Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please also note that the use of the Site is subject to the terms contained in the Site Terms and Conditions of Use, which apply whether or not you use the Pro Skin Analysis feature.

Whilst the Pro Skin Analysis feature is intended to be as accurate as possible, it is designed for general skincare routine recommendations only and does not replace professional advice. Accuracy of the analysis will be affected by variables we do not control, such as lighting and the quality of your camera.

The recommendations, information and comments made through or in connection with the Pro Skin Analysis feature do not replace tailored professional advice and should not be relied upon as medical advice. Always seek the advice of a physician or other qualified healthcare provider for medical advice and any questions regarding a medical condition.

Our Privacy Policy,Cookies Policy (“Privacy and Cookies Policies”) and Biometric Processing Notice (“Biometric Processing Notice”) are expressly incorporated into these Terms by reference. We will use your personal data to make the Pro Skin Analysis feature available to you, including to generate your results and make product recommendations. For more information about how we and our third-party suppliers use your personal data, please see our Privacy Policy.

Access to your camera is required to record your image for the Pro Skin Analysis. This works entirely on your device, we do not collect or store your image without your prior consent. The information analyzed and outputs of that analysis are used for visualization (e.g. to show target skin areas on the image) and to provide you with the Pro Skin Analysis service. The information is not used to identify you or verify the identity of any individual.

The image analyzed by the Pro Skin Analysis feature will be deleted from your browser when you close the page unless you give us your consent to save the results. You can withdraw your consent to our processing of your data at any time but please be aware that this will mean that we will not be able to store your image on your Pro Skin Analysis account. For more information about your data protection rights please see our Privacy Policy.

If you have any questions regarding these Subscription Terms, our Privacy and Cookies Policies and our Biometric Processing Notice or our privacy practices, please contact us at legal@charlottetilbury.com.

Last revised: December 2024

FOUNDATION SHADE FINDER, CONCEALER SHADE FINDER, HIGHLIGTER SHADE FINDER AND BLUSH SHADE FINDER TERMS OF USE

This licence agreement (“Licence”) is a legal agreement between you (“Licensee” or “you”) and Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND (“Licensor”, “us” or “we”).

This Licence sets out the terms on which we make available to you the Foundation Shade Finder Concealer Shade Finder, Highlighter Shade Finder and Blush Shade Finder(“Tool”) on our website www.charlottetilbury.com (“Site”) and on our app, the Charlotte Tilbury App (“App”).

We license use of the Tool to you on the basis of the terms of this Licence. We do not sell the Tool to you.

Please read this Licence carefully before using the Tool. By using the Tool, you will be deemed to have accepted and be bound by this Licence. This Licence prevails in the event of any conflict or inconsistency with any other terms or communications, including advertising or promotional materials. Please also note that the use of each of the Site and the App is subject to the Site Terms and Conditions of Use and the App End User Agreement, which apply in addition to the terms of this Licence whether or not you use the Tool.

For readers in Europe, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Europe Site Terms and Conditions and App End User Agreement.

For US readers, wherever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our US Site Terms and Conditions and App End User Agreement.

For readers in Canada, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Canada Site Terms and Conditions and App End User Agreement.

For readers in any other part of the world, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to the Website Terms and Conditions of Use and App End User Agreement available on the https://www.charlottetilbury.com/ website for your region.

Whilst the Tool is intended to be as accurate as possible, it is designed for general makeup shade recommendations only and does not replace professional advice. Accuracy of the analysis will be affected by variables we do not control, such as lighting and the quality of your camera.

AGREED TERMS

GRANT, SCOPE AND RESTRICTIONS OF LICENCE
- In consideration of you agreeing to abide by the terms of this Licence, we grant you a revocable, non-exclusive, non-transferable licence to use the Tool on the terms of this Licence and solely for the purposes set out in these terms. This Licence is granted to you free of charge.
- You may use the Tool for your personal purposes only.
- Except as expressly set out in this Licence or as permitted by any local law, you undertake:
  - not to copy the Tool, except where such copying is incidental to normal use of the Tool;
  - not to rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the whole or any part of the Tool nor permit the Tool or any part of it to be combined with, or become incorporated in, any other programs;
  - not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Tool nor attempt to do any such things;
  - not to provide, or otherwise make available, the Tool in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us;
  - to comply with all applicable technology control or export laws and regulations.

INTELLECTUAL PROPERTY RIGHTS
- You acknowledge that all intellectual property rights in the Tool throughout the world belong or are licensed to us and that rights in the Tool are licensed (not sold) to you. You acknowledge that, other than the right to use the Tool in accordance with the terms of this Licence, you have no intellectual property rights in, or to, the Tool or the trademarks used in connection with the Tool. Our rights in and to intellectual property and similar rights in the Tool and otherwise used in connection with the Tool are as further set out in the the Site Terms and Conditions of Use and the App End User Agreement.
- You acknowledge that you have no right to have access to the Tool in source code form other than as expressly provided in this Licence.
LIMITATION OF LIABILITY
- Our liability under and in connection with this Licence and your use of the Tool will be governed by the Site Terms and Conditions of Use and the App End User Agreement.
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
- We are not liable for business losses. The Tool is for domestic and private use. If you use the Tool for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You acknowledge that the Tool has not been developed to meet your individual requirements.
AMENDMENTS AND TERMINATION
- We may terminate this Licence immediately by written notice to you if you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
- We also reserve the right (acting reasonably) to modify, suspend or discontinue your access to the Tool, at any time for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
- Upon termination for any reason:

(a) all rights granted to you under this Licence shall cease; and

(b) you must cease all activities authorised by this Licence.

We may update or amend the contents and information included on the Tool as well as this Licence from time to time to comply with applicable laws and/or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Site and/or the App. By continuing to use the Tool, you agree to be bound by the terms of these updates and amendments.

COMMUNICATIONS BETWEEN US
- Should you have any questions about this Licence or if you wish to contact us for any reason, please use the Contact Us section on the Site.
HOW WE MAY USE YOUR PERSONAL INFORMATION
- Access to your camera or to an image you choose to upload is required if you wish to have your image analysed by the Tool. We do not collect or store your image without your prior consent. You can withdraw your consent to our processing of your data at any time. The information analysed and outputs of that analysis are used to provide you with the shade match Tool service. The information is not used to identify you or verify the identity of any individual.
- We will use your personal data to make the Tool available to you, including to generate your results and make product recommendations. For more information about how we and our third-party suppliers use your personal data and for more information about your data protection rights please see our Privacy Policy. If you are based in the US, please refer to our US Privacy Policy. For readers in any other part of the world, please refer to the Privacy Policy available on thehttps://www.charlottetilbury.com/ website for your region.
OTHER IMPORTANT TERMS
- We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
- Each of the conditions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining conditions will remain in full force and effect.
- If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
- These terms are governed by English law. In the event of any matter or dispute arising out of or in connection with this Licence, you and we shall submit to the exclusive jurisdiction of the English courts.

By accessing and using the Tool, or otherwise actively accepting these terms, you confirm that you accept the terms of this Licence and that you agree to comply with them.

If you do not agree to these terms, you must not use the Tool.

We recommend that you print a copy of these terms for future reference.

SHADE FINDER PROCESSING NOTICE

Last Updated: 20 November 2024

ABOUT THIS NOTICE

Charlotte Tilbury Beauty Limited (“we”, “us,” etc.) respects your privacy and is committed to protecting it. This Notice explains our practices relating to facial images processed by the Shade Finder tool.

For more information on how we use your personal data, please see our Privacy Policy. For other terms and conditions that apply to your interactions with this Shade Finder, please visit our Terms of Use.

WHAT IS BIOMETRIC DATA?

As used in this Notice, “biometric data” means: personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data.

HOW YOUR DATA IS USED

If you choose to use Shade Finder, one of our “Virtual Tools”, your image will be used to provide the functionality of the Virtual Tool. In some cases, you may choose to either allow access to your camera or upload a photo in order for the Virtual Tool to complete a shade matching result personalised for you.

The facial images that you input into the Shade Finder are not classified as Biometric Data under data protection laws. These images will not be used to verify your identity, authenticate your identity, or recognise you. Instead, they will solely be used to assist in providing a personalised shade match. Therefore, Shade Finder is not a biometric recognition system.

HOW WE PROTECT YOUR DATA

We are committed to processing your data responsibly and ensuring your privacy. Any images provided will be handled with strict confidentiality and will only be used for the purpose of shade matching unless you have explicitly agreed otherwise.

Your image may be shared with or directly collected by third parties (such as our service providers) for purposes of providing you with or facilitating the Virtual Tool that you are interacting with. To the extent that we collect and subsequently disclose any facial images to third party service providers in order to facilitate our Virtual Tool, we restrict how such partners may use and share such data. They will not be shared with third parties (excluding service providers), except as required by law or with your explicit consent.

We do not share or facilitate the sharing of your image data with third parties (excluding service providers) unless you have consented to the disclosure, or where the disclosure is otherwise permitted or required by law. We never sell, lease, trade, or otherwise profit from your image data.

RETENTION AND DELETION OF YOUR BIOMETRIC DATA

Images will be deleted immediately after your Shade Finder result has been provided.

FOR MORE INFORMATION

If you have any questions or concerns about how your data is processed or stored, please feel free to contact us, please contact us at: legal@charlottetilbury.com.

CONSUMER REVIEW POLICY

Last Updated: April 2025

Charlotte Tilbury Beauty Limited has its registered offices at 8 Surrey Street, London, WC2R 2ND. In this Consumer Review Policy, we use “we”, “us” and “our” to refer to the head office of Charlotte Tilbury Beauty Limited at the registered office address above and our affiliates. We value your feedback on our products.

This policy (the “Policy”) sets out the rules you need to follow when leaving a product review, and how we approach product reviews. It’s important that you read and understand this Policy before leaving a product review.

THE DOS AND DON’T’S OF PRODUCT REVIEWS

DO:

Write about what you liked or disliked about your product and your own experience using it.
Only express opinions that you genuinely hold.
Be accurate with your review.
If you have been incentivised to leave a review (for example, you received any kind of incentive to leave a review such as being given the product for free, receiving a discount in return for leaving a review or you have some kind of financial connection with Charlotte Tilbury), always ensure you mark your review as “incentivised”. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised” (please see below for more information).
Make sure you review also complies with our Terms & Conditions of Use – in particular, the “User Content” section.
Always comply with the law.

DON’T:

Leave reviews that may be deceptive or misleading.
Conceal if a product review has been incentivised.
Leave a review if you haven’t used the product you are reviewing or leave a review that isn’t based on your own experience.
Use inappropriate language, be offensive, hateful or inflammatory.
Post the same review multiple times.
Include people’s full names, personal information or contact information in your review.
Suggest your review is the opinion of another person or company if you are not authorised to represent them.
Stray off topic – your review should be about a product you have reviewed.
Link to URLs.
Include any illegal content in your review.

HOW PRODUCT REVIEWS WORK

Our reviews

We do not allow fake reviews or concealed incentivised reviews on our website. Please ensure you follow the “Do’s and Don’ts” above when leaving a product review. We reserve the right to remove any product reviews that do not comply with this Policy. If we suspect you have left a product review that does not comply with this Policy, we may restrict your ability to post product reviews in the future.

Reviews are displayed in order of relevance. What is most relevant depends on a number of factors including how recent the review is, how helpful other users find the review, how detailed the review is etc. If you like, you can sort and/or filter reviews by date (most recent to least recent), review score etc.

If you come across a product review that does not comply with this Policy, please report this to us. You can do this by using the Contact Us section on the website.

Please be aware that product reviews are intended for publication to help other customers learn more about product experience. Product reviews are not intended as a means of contacting us. If you would like to contact us with a query or complaint, you can do so by using the Contact Us section on the website.

When and how you can you submit a review

If you have purchased a product from us, you will be sent an email with a link that allows you to leave a product review.

You may also be offered the opportunity to leave an incentivised review (please see below for more information).

Incentivised reviews

Some users may be invited to participate in an incentivised review program. This means a user will receive a benefit by leaving a review – for example, they may be given the product they are to review for free.

Product reviews are most valuable when they are honest and unbiased. Therefore, it is particularly important that anyone who has been incentivised to leave a review discloses this by marking the review as “incentivised” before it is submitted. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised”.

You can see which reviews have been incentivised as they will include a note (such as “Received Free Product”) saying the reviewer received an incentive for the review.

UPDATES TO THIS POLICY

We may change this Policy from time to time. When we post changes to this Policy, we will revise the “Last Updated” date at the top of this Policy.

CONTACT US

If you have questions about this Policy, you can do this by using the Contact Us section on the website.

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