SHIPPING INFORMATION
US Shipping options & charges
We offer FREE Standard Ground Shipping on all orders, including Click and Collect. Most in-stock items will arrive on your doorstep or to your chosen pick-up point in 3-5 days after receipt of your order.
Place your order before 4pm EST weekdays in order for it to be processed on the same day. For more information please see the chart below or call our Customer Service Team on 1-855-528-8495. Please note the special location exceptions listed below will require additional delivery time.
Due to COVID-19, Ground Shipping and Shoprunner orders may take an additional 24-48 hours to reach you.
GROUND SHIPPING - FREE ON ALL ORDERS
Delivered within 3-5 business days
CLICK & COLLECT
We offer Click and Collect to over 24,000 UPS pick-up points for faster, greener shipping. Please select your nearby pick-up point at checkout. Click and Collect is available on standard and express shipping options. You will receive an email when your order is ready for pick-up.
Signature required
All orders of $500 or more will require signature upon delivery.
Special location exceptions
- Unfortunately we do not currently ship to PO boxes.
- Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
- Expedited orders shipping to Puerto Rico, Alaska and Hawaii may require an additional day to deliver.
- Rural domestic addresses require one or more additional days to deliver.
Locations we Ship to
United States
For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top left hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top left hand corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top left hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top left hand corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top left hand corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top right hand corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.
Business days and holidays
All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 2 Day shipping, and Express Delivery in Gift Box shipping: orders must be placed by 4pm EST to be processed on the same business day otherwise it will be processed the next day.
Packages do not ship from our distribution center on the following holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- 4th of July
- Labor Day
- Columbus Day
- Thanksgiving
- Christmas
Tracking Orders
When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call our Customer Service team to track your order 1-855-528-8495.
Need assistance
Please call our Customer Service Team on 1-855-528-8495. Monday to Friday, between 9:30am and 6pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.
Returns
If you wish to return or exchange your order please click here to see our returns and exchange procedure.