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  • United Kingdom (GBP £)
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  • 2013 - 2019 © Islestarr Holdings Ltd. All rights reserved. Company Number 08037372. Building 5, 50 Brook Green, Hammersmith, London, England, W6 7BJ. VAT number: ; GB 144 0736 30
    customercare@charlottetilbury.com

SHIPPING INFORMATION

US Shipping options & charges

We offer FREE Ground Shipping on all orders. Most in-stock items will arrive on your doorstep 2-3 days after receipt of your order.

Place your order before 4pm EST weekdays in order for it to be processed on the same day. For more information please see the chart below or call our Customer Service Team on 1-855-528-8495. Please note the special location exceptions listed below will require additional delivery time.

Ground Shipping - Free on all orders

Delivered within 2-3 business days

Standard 2 day - $10.00

Delivered within 2 Business Days

Express Delivery in Gift Box - $15.00

FREE on orders over $250

Packaged in a Luxury Gift Box

Delivered the Next Business Day when purchased Mon-Thurs before 4pm EST

Signature required

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All orders of $500 or more will require signature upon delivery.

Special location exceptions

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  • Unfortunately we do not currently ship to PO boxes.
  • Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
  • Expedited orders shipping to Puerto Rico, Alaska and Hawaii may require an additional day to deliver.
  • Rural domestic addresses require one or more additional days to deliver.

Locations we ship to

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United States

For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top left hand corner of the website.

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top left hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top left hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top left hand corner of the website.

For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top left hand corner of the website.

We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Countries from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Important information

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Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.

Business days and holidays

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All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 2 Day shipping, and Express Delivery in Gift Box shipping: orders must be placed by 4pm EST to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution center on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Christmas

Tracking orders

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When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call our Customer Service team to track your order 1-855-528-8495.

Need assistance

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Please call our Customer Service Team on 1-855-528-8495. Monday to Friday, between 9:30am and 6pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.

Returns

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If you wish to return or exchange your order please click here to see our returns and exchange procedure.