Contact Us

We are here to help if you need assistance with any of the following:

  • Placing an order
  • Tracking your delivery
  • Returns and exchange information
  • Managing your account
  • Payment queries

Please call our customer service number to speak to a member of Team Tilbury:

Monday - Friday: 9:30am - 6pm EST

We are currently experiencing an exceptionally high volume of contacts and it is taking us longer than usual to respond. Please accept our apologies for any inconvenience and Thank you for your patience. 

We will respond within 24 hrs

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Our trained Team Tilbury Makeup Artists love sharing Tilbury tips and advice. You can call them directly on +855-528-8495 and they will advise on how and where to apply our products to be your most beautiful.

Alternatively sign up to our email newsletter here to receive all the latest exclusive beauty tips and backstage news from Charlotte and the team. Also follow @CTilburyMakeup on Twitter, Instagram and Facebook to receive exclusive news from Charlotte before anyone else!

For press, editorial assignments, media enquiries and quotes from Charlotte Tilbury, please contact

Charlotte Tilbury Beauty Inc, 148 Lafayette Street, 2nd Floor, New York, NY 10013