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Charlotte's Magic Cream
Scent of a Dream
Filmstar Bronze & Glow
Full Fat Lashes
The Rock Chick
The Uptown Girl
The Golden Goddess
The Glamour Muse
The Vintage Vamp
The Dolce Vita
The Icon Palette
Hydration & Radiance Duo
Charlotte's Magic Cream 30ml
10 ICONIC LOOKS
HOLLYWOOD INSPIRED LOOKS
THE PILLOW TALK LOOK
THE ICON LOOKS
HOW TO CLEANSE
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item in its original packaging within 30 days of receiving your order, and enclose the completed returns form in your parcel. We are able to accept the return of unused or gently used items for a full refund.
Please be advised that we are unable to take returns on products not purchased online at CharlotteTilbury.com. If you purchased a product at one of our authorized retailers or counters, please contact them directly.
We will try to process your return as soon as possible, but it can take up to 14 days from your returning the item(s) to receiving your refund.
For reasons of health and safety we will only be able to offer a refund or exchange on unused or gently used items.
Please follow the instructions below so that we can process your return as quickly as possible.
You will be notified by email once your returns have been received and processed.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
If your goods are received as faulty or damaged once opened please contact us at email@example.com or call +44(0) 1202 629527 within 48 hours of receiving your order.
* On orders over £49
With an expert makeup artist at one of our London stores
01202629527 Monday to Friday 9am - 6pm GMT