SHIPPING INFORMATION

As a result of the COVID 19 outbreak, Charlotte Tilbury & our delivery partners are taking steps to help prevent the spread of this illness. In order to reduce the possibility of transmission at the point of delivery it is the policy of all our carriers to no longer obtain signatures as proof of delivery. Instead, in cases where a parcel does not fit through a letterbox, the courier will leave the item at your door, and will step aside after knocking to ensure there is a safe distance while you retrieve the parcel. The driver will then ask for your surname and will not obtain a signature. This is to prevent transmission of the Coronavirus through handheld scanners.

The information below is for deliveries to Mainland UK, Northern Ireland, Guernsey, Jersey & Isle of Man. Looking for delivery information to a different location? Click the flag icon in the top right-hand corner.

Last Easter Shipping Dates:

Standard Shipping: Order by 3rd April before 12:00pm GMT to receive your parcel in time for Easter Weekend. Orders placed after this will be delivered after 14th April.

Standard Delivery - £2.95

2-5 working days

FREE on orders over £49

Delivered by Royal Mail from Monday - Saturday

No signature needed

Not gift-wrapped

Gift Wrap

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box (£3.95) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Free UK Shipping

If the total cost of your order is over £49 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.

If your order is over £49 and you require Next Day Delivery then please select this option in your shopping bag. This option will be charged at £5.95.

If the total cost of your order is over £150 you will receive FREE Next Day Delivery in Gift Box. Orders will be packaged in a beautiful Charlotte Tilbury gift box tied with ribbon, and delivered on an express Next Day Delivery service. This will be automatically applied to your order in your shopping bag.

Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.

Special Locations

Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.

We are unable to ship to PO Box addresses.

Locations we Ship to

Mainland United Kingdom, Northern Ireland, Guernsey, Jersey & Isle of Man

For delivery to the following locations: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.

For delivery to the Germany please use our dedicated DE site by selecting DEU from the dropdown on the top right hand corner of the website.

For delivery to the Spain please use our dedicated ES site by selecting ESP from the dropdown on the top right hand corner of the website.

For delivery to the France please use our dedicated FR site by selecting FRA from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, China, Egypt, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao SAR, Malaysia, New Zealand, Pakistan, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Regions from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Important Information

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Insurance

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Any Questions

Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.