SHIPPING INFORMATION
Bank Holiday Shipping Information
Please note our warehouse will be closed from Saturday 25th May to Monday 27th May which may cause a delay in dispatching all orders.
Next Day Orders: Please note any Next Day orders received after 3:30pm GMT on Thursday 23rd May will be dispatched on Tuesday 28th May.
The information below is for deliveries to Mainland UK, Northern Ireland, Guernsey, Jersey & Isle of Man. Looking for delivery information to a different location? Click the flag icon in the top right-hand corner.
Standard Delivery - £2.95
2-5 working days
FREE on orders over £49
Delivered by Royal Mail from Monday - Saturday
No signature needed
Not gift-wrapped
Next Day Delivery - £5.95
Must be ordered before 3.30pm to receive the next working day*
FREE on orders over £150
Delivered by DPD from Monday - Friday
Will need a signature
Not gift-wrapped
Next Day Delivery in Gift Box - £9.95
Must be ordered before 3.30pm to receive the next working day*
FREE on orders over £150
Gift wrapped in a luxury Charlotte Tilbury gift box and tied with a ribbon
Delivered by DPD from Monday - Friday
Will need a signature
You will receive two interactive text messages informing you of your delivery status - the first the night before delivery and the second on the day of delivery, providing the option to reschedule to an alternate day if preferred. If you are not at home, a second delivery will be attempted the next working day.
All our delivery options are tracked and you'll be sent the tracking code once your order leaves our warehouse.
*For Next Day Delivery and Next Day Delivery in Gift Box, orders placed after 3:30pm on Thursday will be delivered the following Monday, and all orders placed Friday - Sunday will arrive on Tuesday the following week. For customers located in Northern Ireland or within the Highlands and Islands your order will be delivered by UPS with a 2-3 day lead time.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.
Select your desired gift box (£3.95) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Free UK Shipping
If the total cost of your order is over £49 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
If your order is over £49 and you require Next Day Delivery then please select this option in your shopping bag. This option will be charged at £5.95.
If the total cost of your order is over £150 you will receive FREE Next Day Delivery in Gift Box. Orders will be packaged in a beautiful Charlotte Tilbury gift box tied with ribbon, and delivered on an express Next Day Delivery service. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order please click here to see our returns and exchange procedure.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Locations we ship to
Mainland United Kingdom, Northern Ireland, Guernsey, Jersey & Isle of Man
For delivery to the following locations: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.
We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Countries from the dropdown on the top right hand corner of the website.
Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.
