shipping information
For orders placed during Black Friday and Cyber Monday, please allow additional time to receive your order. Our warehouse is working around the clock to dispatch these as soon as possible on the fastest delivery service.
HOLIDAY & NEW YEAR'S EVE SHIPPING
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 9.30pm GMT on Monday 18th December to receive your parcel in time for Christmas. | Order before 9.30pm GMT on Wednesday 20th December to receive your parcel in time for Christmas. |
| New Year's Eve Shipping | Order before 9.30pm GMT on Thursday 21st December to receive your parcel in time for New Year's Eve. | Order before 9.30pm GMT on Wednesday 27th December to receive your parcel in time for New Year's Eve. |
STANDARD DELIVERY - £2.95
Standard delivery costs £2.95. FREE on orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders.
Please allow a minimum 4-7 business days to receive your order*.
EXPRESS DELIVERY - £5.95
Please note, express shipping is currently not available.
NEW! CLICK AND COLLECT
Standard - £2.95: FREE on all orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders. Delivery to your nearest Evri Collection Point. Please allow 4-7 working days from the date of your order for your parcel to be ready to collect.
Express - £5.95: currently not available.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (£3.95) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Please visit Magic Gift Wrapping for all gift wrap options.
Free UK Shipping
If the total cost of your order is over £49 or you are [Level 1 & 2 Loyalty Members](https://www.charlottetilbury.com/loyalty-landing-page), you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.