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SHIPPING INFORMATION

As a result of the COVID 19 outbreak, Charlotte Tilbury & our delivery partners are taking steps to help prevent the spread of this illness. In order to reduce the possibility of transmission at the point of delivery it is the policy of all our carriers to no longer obtain signatures as proof of delivery. Instead, in cases where a parcel does not fit through a letterbox, the courier will leave the item at your door, and will step aside after knocking to ensure there is a safe distance while you retrieve the parcel. The driver will then ask for your surname and will not obtain a signature. This is to prevent transmission of the Coronavirus through handheld scanners.

The information below is for deliveries to Mainland UK, Northern Ireland, Guernsey, Jersey & Isle of Man. Looking for delivery information to a different location? Click the flag icon in the top right-hand corner.

Standard Delivery - £2.95

Please allow 2-5 working days to receive your order

FREE on orders over £49

Delivered by Royal Mail from Monday - Saturday

No signature needed

Not gift-wrapped

Express Delivery - £5.95

Must be ordered before 1pm to receive the next working day*

FREE on orders over £75

Delivered by Hermes from Monday - Friday

Will need a signature

Not gift-wrapped

Next Day 1pm to receive the next working day*

Gift wrapped in a luxury Charlotte Tilbury gift box and tied with a ribbon

Delivered by Hermes from Monday - Friday

Will need a signature

You will receive two interactive text messages informing you of your delivery status - the first the night before delivery and the second on the day of delivery, providing the option to reschedule to an alternate day if preferred. If you are not at home, a second delivery will be attempted the next working day.

All our delivery options are tracked and you'll be sent the tracking code once your order leaves our warehouse.

*For Express Delivery, orders placed after 1pm on Thursday will be delivered the following Monday, and all orders placed Friday - Sunday will arrive on Tuesday the following week. For customers located in Northern Ireland or within the Highlands and Islands your order will be delivered by UPS with a 2-3 day lead time.

Gift Wrap

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Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box (£3.95) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!