SHIPPING INFORMATION
The information below is for deliveries to Mainland UK, Northern Ireland, Guernsey, Jersey & Isle of Man. Looking for delivery information to a different location? Click the flag icon in the top right-hand corner.
Darlings, due to high demand this Black Friday there may be a 1-2 day delay in processing your order.
STANDARD DELIVERY - £2.95
Standard delivery costs £2.95 or FREE on orders over £49.
Please allow 2-5 working days to receive your order. Order by Sunday 19th December before 11.59pm GMT to receive your parcel in time for Christmas.
EXPRESS DELIVERY - £5.95
Express delivery costs £5.95.
Place your order before 6pm Monday-Thursday for guaranteed next day delivery by Hermes. Orders placed after 6pm or on Friday-Sunday will be delivered within 1-2 days.
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (£3.95) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Gift Wrap
Please visit Magic Gift Wrapping for all gift wrap options.
Free UK Shipping
If the total cost of your order is over £49 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Locations we Ship to
Mainland United Kingdom, Northern Ireland, Guernsey, Jersey & Isle of Man
For delivery to the following locations: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top corner of the website.
For delivery to Germany please use our dedicated DE site by selecting DEU from the dropdown on the top corner of the website.
For delivery to the Spain please use our dedicated ES site by selecting ESP from the dropdown on the top corner of the website.
For delivery to France please use our dedicated FR site by selecting FRA from the dropdown on the top corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.