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Delivery Information
We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Standard delivery; £2.95 or FREE on all orders over £49. Please allow 2-5 working days to receive your order.
Express delivery; £5.95 or FREE on all orders over £100. Place your order before 6pm Monday-Thursday for guaranteed next day delivery by Hermes. Orders placed after 6pm or on Friday-Sunday will be delivered within 1-2 days.
Large gift box FREE on all orders over £150.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.