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shop best sellersDelivery Information
We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Standard delivery (2-5 working days) is £2.95 or FREE on all orders over £49.
Express delivery (1-2 working days) is £5.95 or FREE on all orders over £75.
Large gift box FREE on all orders over £150.
All express delivery orders placed after 1pm will be dispatched the following day, Monday – Thursday.
Express delivery orders placed after the above cut-off times on Thursday will be delivered the following Monday. All orders placed Friday - Sunday will arrive the following Tuesday.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.