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Delivery Information
GROUND SHIPPING
$9.95 or FREE on orders over $50. Ground shipping is FREE for Silver and Rose Gold Loyalty Members on all orders.
Please allow 4-8 business days to receive your order.
US observed holidays can cause a potential delay in transit times.
To find out more, visit our help page.
EXPRESS SHIPPING
Please allow 3-4 business days to receive your order.
Order by 1pm for same day dispatch, orders placed after this time will be dispatched the following working day.
$20 or FREE on all orders over $300. Express shipping is FREE for Rose Gold Loyalty Members on all orders.
Please note that rural domestic addresses may require one or more additional days to deliver.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
We will only accept returns on products purchased online at CharlotteTilbury.com.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.