términos y condiciones
Términos y condiciones de uso del sitio web
Terms and Conditions of Sale
Terms and Conditions of Sale
These Terms and Conditions of Sale ("Terms of Sale") apply whenever you order any product ("Product") through our US website, www.charlottetilbury.com/us/ (the "Website"), or otherwise from us. These Terms of Sale should be read alongside, and are in addition to, our website Terms and Conditions of Use ("Terms of Use") and our Privacy Policy and Cookies Policy (“Privacy and Cookies Policy”).
Please read these Terms of Sale carefully and print a copy for your future reference. By ordering a Product from us, you agree that you have read, understood and agree to these Terms of Sale, the Privacy and Cookies Policy and the Terms of Use (each as amended from time to time). If you do not agree to these Terms of Sale, you must not order any Product from us.
THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THIS PROVISION AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH CHARLOTTE TILBURY BEAUTY INC. AND YOU SHOULD REVIEW IT CAREFULLY.
If you are purchasing or have purchased Charlotte Tilbury Product(s) from a third-party retailer or reseller, these Terms of Sale will not apply and you should refer to the terms and conditions of sale of the relevant retailer or reseller. Any questions or customer service inquiries related to Charlotte Tilbury Product(s) purchased from a from a third-party retailer or reseller should be directed to the relevant third-party and not CTBI. We are not responsible for promotions related to our products where such promotions are published by third parties on external websites or other media which have not been approved by us.
About us
Charlotte Tilbury Beauty Inc. (referred to in these Terms of Sale as “CTBI”, “we”, or “us”) is a company registered in Delaware, whose registered number is 5493834 and whose address is at 148 Lafayette Street, New York, NY 10013.
Should you have any questions about these Terms of Sale or wish to contact us for any reason, please use the Contact Us section on the Website.
About you
By ordering any Products from us, you confirm that you are: (a) a resident of the United States; and (b) ordering Products for delivery in the United States.
If any of the above is incorrect, you must not order any Product from this Website and we reserve the right, in our sole discretion, to refuse or accept your order.
Product descriptions and Pricing
All Product descriptions and images shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly.
The packaging of the product may vary from that shown in images on our website.
The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the products. Products may vary slightly from those images. The packaging of Products may vary from that shown in images on our Website.
All prices shown on the Website are in United States dollars. Prices shown on the Website do not include applicable sales tax, shipping, gift packaging or other charges, which will be added to any order you place and summarized for you at checkout.
Although we use reasonable efforts to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. If the price of your Product has changed after you have ordered, we will not be able to refund/credit you the difference in price (this also includes sale price adjustments).
Any material and information presented by CTBI on the Website or with any Products sold through the website is intended to be used for informational purposes only. Any statements and Products are not intended to diagnose, treat, cure or prevent any condition or disease. All Products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for Products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. If you have any personal concerns, please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them.
You acknowledge that, as between you and us, CTBI, our licensors and any CTBI Affiliates (defined below) own all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to the Products ("IPR"). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (“Affiliates”).
If any IPR vests in you, whether by operation of law or otherwise, you agree to assign and hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to the Products. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms of Sale or to establish, perfect, preserve or enforce our rights under these Terms of Sale. You also acknowledge that the Products are intended for your own personal use and that you will not resell the Products to any other persons.
How to order Products
When you have found a Product on the Website that you would like to buy, please click on the button labelled "ADD TO BAG". This will add your Product to a virtual "make-up bag" (the “Bag”). You can then proceed to pay for the Products in your Bag by clicking on the Bag icon and then clicking “Checkout”. Alternatively, you can continue browsing the Website and add additional Products to your Bag.
You can see what Products are in your Bag at any time by clicking on the Bag icon and then the button labelled “GO TO MY BAG”. If you wish to remove a Product from your Bag, simply click on the “X” under the header “Remove” next to the relevant Product. You can pay for the Products in your Bag at any time by clicking the button labelled “PROCEED TO CHECKOUT”.
When you click the “PROCEED TO CHECKOUT” button, you may be asked to choose two complimentary samples to add to your Bag, subject to availability while supplies last.
Once you have clicked on “PROCEED TO CHECKOUT” you will be given the option to Register or Checkout as a Guest. You will then be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All fields with an asterisk must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy and Cookies Policy.
We must limit any orders to no more than ten (10) units of any single item (i) per order; and (ii) per customer in case of multiple orders placed within 12 months. We reserve the right to reject, cancel or terminate any order at our discretion without reason.
Our contract with you
Once you place your order to purchase a Product from us by following the steps outlined above and by clicking the button labelled “Place Order” we will send you an email confirming your purchase. This email will provide you with the details of the order. This is not an order acceptance by us. A shipping confirmation email, including a tracking number will be sent when your order leaves our warehouse, which will signal our acceptance of your order. If we are unable to accept your order, we will inform you by contacting the email and/or billing phone number provided at the time you placed your order, and will not charge you for the Product(s). This might be because (i) the Product is out of stock, (ii) we have identified an error in the price or description of the Product; or (iii) we are unable to obtain authorization for your payment; or (iv) because of unexpected limits on our resources which we could not reasonably plan for.
We reserve the right to refuse any order placed with us. We may, in our discretion, limit or cancel quantities purchased.
The contract will be concluded in English.
Payment for the Products
All Products will remain our property until we have received payment in full for those Products. If you return any Products, your refund will be processed only upon receipt by us of the applicable Products.
During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy.
All card payments are subject to authorization by your card issuer. If your payment is not authorized, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If for any reason your card issuer cancels payment for the Products after they have been shipped to you, upon written notification from us (which may be by e-mail), you must return those Products to us at your own expense or provide an alternate source of payment for the Products. If you fail to do so within 2 weeks of notification from us, without limiting any other remedies that may be available to us, we may arrange to collect the Products or amounts due from you at your expense (including by use of a third party collection agency, if necessary).
If we cannot supply you with the Products that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.
Delivery of the Products
For information on shipping including shipping costs and estimated delivery times please see the Shipping policy on our Website.
Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can't guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place.
If Products are returned to us by the delivery company due to their inability to deliver the Products to you, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product.
All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will be considered delivered once they are left in your designated safe place, if applicable.
We shall be under no liability for any delay or failure to deliver Products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.
Our liability to you
We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law.
Except as expressly set out in these Terms of Sale, we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you.
Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Products.
We will not be liable to you where we breach these Terms of Sale due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
Nothing in these Terms of Sale shall limit our liability for personal injury, death or fraud.
This clause does not affect your statutory rights as a consumer.
Returns and Refunds under our Refunds Policy
We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.
Mandatory and Binding Arbitration / No Class Actions / Waiver Of Jury
To the maximum extent permitted by applicable law, you and CTBI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the rules of the American Arbitration Association. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the American Arbitration Association. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:
- The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;
- The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and
- Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
- Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim.
You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:
- You are giving up your right to have a trial by jury;
- You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and
- You must file any claim within one (1) year after such claim arose or it is forever barred.
If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.
This agreement to arbitrate will not preclude you or CTBI from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or CTBI from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of CTBI’s intellectual property rights.
Other important terms
We may update or amend these Terms of Sale from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website and the date of the most recent update will be noted below.
These Terms of Sale supersede any other terms and conditions previously published by us and any other representations or statements made by us to you, whether oral, written or otherwise.
You may not assign or sub-contract any of your rights or obligations under these Terms of Sale to any third party unless we agree in writing.
We may assign, transfer or sub-contract any of our rights or obligations under these Terms of Sale to any third party at our discretion.
No relaxation or delay by us in exercising any right or remedy under these Terms of Sale shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
If any part of these Terms of Sale are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Sale shall remain in full force and effect.
Only you and we shall be entitled to enforce these Terms of Sale. No third party shall be a beneficiary of or entitled to enforce any of these Terms of Sale.
These Terms of Sale are governed by the laws of the State of New York, without regard to the conflicts of laws principles thereof.
Last Revised: May 2023
Terms and Conditions of Use
Use of the Website
Welcome to our US site for www.charlottetilbury.com/us/ (the “Website”). References to “we”, “us” and/or “our” throughout the Website is to Charlotte Tilbury Beauty Inc. (“CTBI”).
The use of the Website is governed by these terms and conditions (“Terms of Use”). These Terms of Use should be read alongside, and are in addition to, our Privacy Policy, our Cookies Policy (“Privacy and Cookies Policy”) and our terms and conditions of sale accessible online (“Terms of Sale”).
Please read these Terms of Use carefully and print a copy for your future reference. By using the Website, you agree that you have read, understood and agree to these Terms of Use, the Privacy Policy, the Cookies Policy and the Terms of Sale (each as amended from time to time). If you do not agree to these Terms of Use, you must stop using the Website immediately.
About Us
CTBI is a company registered in Delaware (company registration number is 5493834), whose address is at 148 Lafayette Street, New York, NY 10013. Should you have any questions about these Terms of Use or wish to contact us for any reason, please use the Contact Us section on the Website.
Your use of the Website
You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.
You are permitted to download and print content from the Website solely for your own personal use. Website content, including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the Content or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.
Your Account
In order to use certain features of the Website, you must register for an account (“Account”). You must be over the age of majority in your jurisdiction of residence at which an individual can enter into a legal contract to register for an Account. You are solely responsible for ensuring that the use of the Website in accordance with the Terms of Use in your jurisdiction of residence is permitted by law or regulation. If such use is not permitted by law, we prohibit all access to and use of the Website.
As part of the registration process, you will be required to provide us with certain information, such as your name, email address, country of residence and a password that is unique to the Account. You may also be required to provide us with payment and banking information to facilitate payments from your Account. You agree that you will provide accurate, current and complete information about yourself and promptly update all information in your Account to ensure that your Account is accurate, current and complete. You may update or change your Account settings at any time. You are not permitted to transfer or sell your Account to any other person.
You are responsible for maintaining the confidentiality of your password. You must notify us if you become aware of a potential breach of security, such as the unauthorized disclosure of your password. You acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the unauthorized use of your Account.
You have the right to close your Account at any time once all obligations associated with the Account have been completed.
Ordering products
You acknowledge and agree that, in addition to these Terms of Use, the Terms of Sale apply to any transaction you make through the Website. By entering any transaction through the Website, you agree that you have read, understood and agree to our Terms of Sale (including as amended from time to time).
Intellectual property rights
CTBI and its Affiliates (defined below) are the owners or licensees of all present and future copyright, registered and unregistered trademarks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights around the world existing in or in relation to the Website ("IPR"). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (“Affiliates”).
Any avatar animation including but not limited to avatar characters, backgrounds, props, specific animations, movements and voice performances are CTBL and/or its Affiliates IPR.
Unless you have agreed otherwise in writing with CTBI or any of its Affiliates, nothing in these Terms of Use gives you a right to use any of the Content, CTBI’s or any of its Affiliates’ trademarks or other IPR of CTBI or any of its Affiliates. You may not assign or transfer any of the Contents and you may not grant a license to use or access the Website to any party.
You are permitted to use the Content only as expressly authorized by us. You acknowledge and agree that the material and Content contained on this Website is made available for your personal non-commercial use only and that you may download such material and Content onto only one device for such purpose. Any other use of any material and Content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and Content.
If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. We also reserve the right to take legal action against you if we deem necessary and reserve all rights in this regard. You are not permitted to use any of our intellectual property (including our registered or unregistered trademarks and/or copyright) without our prior written approval. This can be requested by contacting us (refer to the Contact Us section for more details).
User Content
Whenever you post content, such as a product review, to our Website you must comply with the provisions set out below.
You may only use this Website for lawful purposes. You must ensure that any comment that you intend to post or upload to our Website or provide to us via this Website:
- Does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
- Is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
- Is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
- Does not promote violence;
- Is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organization;
- Is not libellous or defamatory;
- Does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
- Does not infringe any copyright, database right, or trademarks of any person;
- Does not give the impression that it emanates from us (unless that is in fact the case);
- Is accurate (where it contains statements); and
- Only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content).
You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any comments that you post on the Website and that you will indemnify us and keep up indemnified for any breach of this clause. This means that you will be responsible for any loss or damage we suffer as a result of anything you upload or post to our Website that does not comply with these Terms of Use. We reserve the right to remove material from the Website at any time without notice. We have the right to disclose your identity and other relevant information to law enforcement authorities as we consider necessary. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website by you constitutes a violation of their intellectual property rights or of their right to privacy. Your right to use this Website will cease immediately if you breach any of the provisions of this clause. Any content you post or upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
It is our policy not to accept or consider creative ideas, proposals or submissions via this Website, so please do not submit them or otherwise post them on our Website.
Warranty Disclaimers; Limitation of Liability
This Website and its content are provided on an “as is” basis and are used at your sole risk. We disclaim all representations, warranties, conditions and terms express or implied to the fullest extent permitted by law, including any implied warranties as to fitness for a particular purpose, merchantability, title, non-infringement, completeness, accessibility, compatibility, security and freedom from computer virus. If applicable law does not allow the exclusive of some or all of the above implied warranties to apply to you, the above exclusions will apply to you to the fullest extent permitted by law.
We accept no liability for and shall not be responsible for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms of Use or your use of this Website, even if we had been advised of the possibility thereof and regardless of the legal or equitable theory upon which the claim is based. Our entire liability and your exclusive remedy with respect to any dispute with us (including without limitation your use of this website) is to discontinue your use of the Website.
We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.
Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.
Any material and information presented by CTBI on the Website or with any products sold through the website is intended to be used for informational purposes only. Any statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice or medical resource. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CTBI does not give or intend to give any answers to medical related questions and does not represent itself as a physician nor is this implied.
Nothing in these Terms of Use shall limit our liability for personal injury, death or fraud.
Third Party Links
This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website.
Privacy and Personal Information
We will not sell, distribute or lease your personal data to third parties. However, we may share your personal data with third parties where we have your consent to do so (as per our Privacy Policy and Cookies Policy) or are required by law to do so.
Termination and Suspension
We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or any other reason as we deem necessary. We may terminate your use of the Website with immediate effect if you breach any of these Terms of Use.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
Amendments to these Terms of Use
We may update or amend these Terms of Use from time to time to comply with applicable law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website, you agree to be bound by the terms of these updates and amendments.
Mandatory and Binding Arbitration / No Class Action / Waiver of Jury
To the maximum extent permitted by applicable law, you and CTBI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the rules of the American Arbitration Association. Please visit www.adr.org for more information about arbitration.
Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the American Arbitration Association. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved:
- The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration;
- The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and
- Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim.
You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services:
- You are giving up your right to have a trial by jury;
- You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and
- You must file any claim within one (1) year after such claim arose or it is forever barred.
If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts.
This agreement to arbitrate will not preclude you or CTBI from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or CTBI from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of CTBI’s intellectual property rights.
Further key terms
If any part of these Terms of Use are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms of Use shall remain in full force and effect. Only you and we shall be entitled to enforce these Terms of Use. No third party shall be a beneficiary of or entitled to enforce any of these Terms of Use.
These Terms of Use set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law, which relate to the use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right.
These Terms of Use are governed by the laws of the State of New York, without regard to the conflicts of laws principles thereof.
Last Revised: May 2023
Subscriptions Terms & Conditions of Use
These are the subscription terms and conditions (“Terms”) on which Charlotte Tilbury Beauty Inc., a company incorporated and registered in Delaware under company no. 5493834 with its registered office at 148 Lafayette Street, New York, NY 10013, (“we” or “us”) supply specific products available for subscription listed on our website www.charlottetilbury.com/us (the “Site”) to you via our subscription ordering facility (“Subscription Service”).
Please read these Terms carefully before setting up any Subscription Service. By signing up to the Subscription Service you will be deemed to have accepted and be bound by these Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please also note that the use of the Site is subject to the terms contained in the Site Terms and Conditions of Use, which apply whether or not you set up the Subscription Service. THESE TERMS INCLUDE A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. THIS PROVISION AFFECTS YOUR RIGHTS TO RESOLVE DISPUTES WITH CHARLOTTE TILBURY BEAUTY INC. AND YOU SHOULD REVIEW IT CAREFULLY.
How to order Products with the Subscription Service
• When you have found a Product on the Website that you would like to buy with a Subscription Service, please click on the button labelled "Subscribe + Save 15%”. • You can then decide how regularly you would like your chosen Product to be delivered to you under the Subscription Service. The Product can be delivered at either 3, 4 or 6-month intervals and you can choose the interval by selecting 3 months, 4 month or 6 months from the drop-down menu. • Once you have chosen how frequently you would like the Product delivered you can click on the “Set Up Subscription” button. • You must have an account on the Site in order to set up any Subscription Service and must log in to your account or create an account to order Products using the Subscription Service. • You can then proceed to pay for the Subscription Service and will be asked to provide various information necessary to process your order and deliver the Product to you. You can provide this information by filling in the fields requested on the screen. All required fields must be completed. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy. • Free standard delivery will be applied to any Product ordered using the Subscription Service.
Our Subscription Service contract with
• You must have an account on the Site to set up any Subscription Service and must log in to order Products using the Subscription Service.
• By creating an account on the Site, as required to set up any Subscription Service, you will be automatically enrolled into our Loyalty Programme. Your status within the loyalty programme will be visible within your account dashboard on the Site. Our Loyalty Programme is governed by our Loyalty Terms and Conditions. If you don’t want to be enrolled into the Loyalty Programme you will have the opportunity to close your account by visiting your account dashboard on the Site. If you close your account on the Site you will cancel your Subscription Service, as you must have an account on the Site to set up any Subscription Service.
• Every product purchased as part of your Subscription Service will count towards your loyalty status. You will only receive email marketing relating to this Loyalty Programme if you have consented to this separately.
• You may request to set up a Subscription Service for certain Products available for subscription on the Site by following the steps outlined above.
• Once you place your order to purchase a Product from us by the Subscription Service and by clicking the button labelled “Subscribe” we will send you an email confirming your purchase. This email will provide you with the details of the order.
• This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you.
• If we are unable to accept your order, we will inform you of this and refund any charges as necessary. This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorisation for your payment; (iv) because of unexpected limits on our resources which we could not reasonably plan for; or (v) we discover that you are not a resident in the United States, ordering Products for delivery outside of the United States, or under the age of 18 years old.
• For all subsequent orders, we will notify you by email in advance prior to taking payment.
• The contract will be concluded in English.
Subsequent Subscription Service Orders
• Once you have set up your Subscription Service, we will send you the Product you have subscribed for at the frequency you have indicated. • By setting up your Subscription Service, you acknowledge and understand that this subscription will automatically renew at frequency you have indicated. • Once you have set up your Subscription Service you agree that once you have expressly agreed for your card to be charged on a recurring basis, and agreed to the amount of the recurring charges, we will submit periodic charges to your chosen payment method in accordance with your chosen subscription frequency, for example every 3, 4 or 6 months, in respect of the payment of your Subscription Service without further authorisation from you. • If a subsequent Subscription Service payment fails, we will make three further attempts to process the payment for you via our payment provider Stripe, within 1-4 weeks after your payment was due. If these attempts are unsuccessful, your Subscription Service will be cancelled and we will notify you of this by email and in the ‘manage my subscription’ tab on your account dashboard on the Site. In the event that your Subscription Service is cancelled due to payment failure, you will need to set up a new Subscription Service should you wish to do so. • Your Subscription Service will remain in effect until it is cancelled. • You can cancel your Subscription Service at any time by visiting the ‘manage my subscription’ tab on your account dashboard on the Site. • If you would like to cancel your Subscription Service, you must do so 24 hours before your recurring payment is due to be taken. You will be informed in advance by email when your next payment will be taken. If you do not cancel your Subscription Service 24 hours before your recurring payment is due to be taken, the payment will be taken and the order for that period will be processed in the usual way. • If you cancel your Subscription Service and then reactivate it, the discount applied to any Product(s) may not be the same discount in effect at the time of cancellation. • Shipping address changes and payment method changes must be made at least 24 hours before your recurring payment is due to be taken to take effect for that shipment.
Products
• Specific products listed on the Site are available to order by the Subscription Service. The specific products available to order by the Subscription Service will be labeled with a ‘SUBSCRIBE!’ badge. • Engraved products are not available to order by the Subscription Service. • We may from time to time, at our sole discretion, add or remove any Product from the Subscription Service. When we do, we shall write to you to let you know that we are going to do this and we shall refund you any sums you have paid in advance for a Product which will not be provided.
Delivery
• Free standard delivery will be applied to Subscription Service orders. • Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Product will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can’t guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place. • If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. • All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place. • We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.
Price
• The price of any Product will be as quoted on the Site from time to time, except in cases of obvious error. • The discount for the Subscription Service will be as communicated on the Site and calculated based on the full selling price of any applicable Product. • The amount charged to you for each Subscription Service order will be as detailed in the dispatch confirmation email and will be the price of the Product(s) on the day your order is processed, less the applicable Subscription Service discount. These prices include taxes at the applicable local rates. The amount charged to you on your chosen Subscription Service intervals will remain the same until we notify you in writing to communicate otherwise. • Prices are liable to change at any time, but these changes will not affect orders in respect of which we have already sent you a dispatch confirmation email. • We reserve the right to change the promotional benefits available within the Subscription Service, including the Products to which such promotional benefits apply and the discount amounts at any time at our sole discretion. All changes will apply to future Subscription Service orders and any such changes will be notified to you in advance of your next payment so that you can cancel your Subscription Service, should you wish to do so. • From time to time the Site or our stores may offer discounts on selected Product(s) which may mean that these Product(s) will be cheaper than the subscription price. You will not be able to sign up to the Subscription Service at these special promotional prices.
Returns and Refunds
• We hope you love your Subscription Service orders, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.
Managing your Subscription Service
• You can manage your Subscription Service via your account on the Site. • By visiting the ‘manage my subscription’ tab on your account dashboard on the Site you can do the following:
a) Cancel your subscription at any time. b) Edit your billing and/or shipping details.
About you
• By ordering any Products from us and setting up a Subscription Service with us, you confirm that you are:
a) resident in the United States; and b) ordering Products for delivery in the United States; and c) aged 18 years or over.
• If any of the above is incorrect, you must not order any Product through a Subscription Service from the Site and we reserve the right, in our sole discretion, to refuse or accept your order.
Our liability
• We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. • Save as expressly set out in these Terms we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Product. • We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery. • Nothing in these Terms shall limit our liability for personal injury, death or fraud. • This clause does not affect your statutory rights as a consumer.
General
• These Terms are governed by the laws of the State of New York, without regard to the conflicts of laws principles thereof. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the courts of competent jurisdiction located in New York. • Mandatory and Binding Arbitration / No Class Actions / Waiver Of Jury o To the maximum extent permitted by applicable law, you and CTBI agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. Except where prohibited, you and we agree to submit to the personal and exclusive arbitration of disputes relating to these terms and your purchases (if any) under the rules of the American Arbitration Association. Please visit www.adr.org for more information about arbitration. Any arbitration between you and us, to the extent necessary, will be conducted in New York, New York, and you waive any right to claim that such location is an inconvenient forum. You agree not to sue us or bring arbitration in any other forum. The arbitration will be conducted in English. A single independent and impartial arbitrator will be appointed pursuant to the rules of the American Arbitration Association. Both you and we agree to comply with the following rules, which are intended to streamline the dispute resolution process and reduce the costs and burdens for everyone involved: • The arbitration will be conducted by telephone, online and/or be solely based on written submissions, the specific manner to be chosen by the party initiating the arbitration; • The arbitration will not require any personal appearance by the parties or witnesses unless otherwise mutually agreed in writing by the parties; and • Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. o Barring extraordinary circumstances, the arbitrator will issue his or her decision within 120 days from the date the arbitrator is appointed. The arbitrator may extend this time limit for an additional 30 days in the interests of justice. All arbitration proceedings will be closed to the public and confidential and all records relating thereto will be permanently sealed, except as necessary to obtain court confirmation of the arbitration award. The award of the arbitrator will be in writing and will include a statement describing the reasons for the disposition of any claim. You also acknowledge and understand that, with respect to any dispute with us arising out of or relating to your use of the Services: • You are giving up your right to have a trial by jury; • You are giving up your right to serve as a representative, as a private attorney general, or in any other representative capacity, or to participate as a member of a class of claimants, in any lawsuit involving any such dispute; and • You must file any claim within one (1) year after such claim arose or it is forever barred. o If this arbitration provision is found to be null and void, then all disputes arising under the Terms between us will be subject to the jurisdiction of the state and federal courts located in New York, New York, and you and we hereby submit to the personal jurisdiction and venue of these courts. o This agreement to arbitrate will not preclude you or CTBI from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. Furthermore, this agreement to arbitrate will not preclude you or CTBI from (i) applying to the appropriate court of competent jurisdiction for a temporary restraining order, preliminary injunction, or other interim or conservatory relief, as necessary, or (ii) seeking relief in any state or federal court for disputes related to a violation or possible violation of CTBI’s intellectual property rights. • Other important terms o We reserve the right to revise and amend these Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented. o Should you have any questions regarding these Terms you may contact us at customercare@charlottetilbury.com.
Last revised: May 2023
Términos y condiciones de mensajería de Charlotte Tilbury
Términos y condiciones de mensajería de Charlotte Tilbury
Estos Términos del programa de mensajes de texto de Charlotte Tilbury ("Términos de mensajería") se aplican a su participación en el programa de servicio de mensajes cortos de Charlotte Tilbury Beauty Inc. ("Charlotte Tilbury" o "nosotros"). ESTOS TÉRMINOS INCLUYEN UNA CLÁUSULA DE ARBITRAJE VINCULANTE Y UNA RENUNCIA A ACCIONES COLECTIVAS. ESTA CLÁUSULA AFECTA TUS DERECHOS PARA RESOLVER CONFLICTOS CON CHARLOTTE TILBURY BEAUTY INC. DEBES LEERLA ATENTAMENTE.
Al participar en el programa, usted acepta recibir mensajes de texto publicitarios personalizados y promocionales automáticos recurrentes (p. ej., SMS y MMS o recordatorios del carrito) de Charlotte Tilbury, incluidos los mensajes de texto que pueden enviarse mediante un sistema de marcación telefónica automática, al teléfono celular que haya proporcionado al registrarse o cualquier otro número que usted designe. El consentimiento para recibir mensajes de texto de marketing automatizados no condiciona ninguna compra. Se pueden aplicar tarifas de mensajes y datos.
La frecuencia de los mensajes variará. Charlotte Tilbury se reserva el derecho de modificar la frecuencia de los mensajes enviados en cualquier momento, para aumentarlos o disminuirlos. Charlotte Tilbury también se reserva el derecho de cambiar el código o el número de teléfono desde el que se envían los mensajes y le notificaremos cuando lo hagamos. Es posible que no todos los dispositivos celulares o teléfonos sean compatibles y es posible que nuestros mensajes no se puedan entregar en todas las áreas.
Charlotte Tilbury, sus proveedores de servicios y los operadores celulares admitidos por el programa no son responsables de los mensajes retrasados o no entregados.
Para obtener información sobre las prácticas de privacidad de Charlotte Tilbury, consulte nuestra [Política de privacidad] (https://www.charlottetilbury.com/us-es/help/security-privacy).
Podemos enviar mensajes a los siguientes operadores de telefonía celular principales: AT&T, Verizon Wireless, Sprint, T-Mobile, MetroPCS, US Cellular, Alltel, Boost Mobile, Nextel y Virgin Mobile. Y operadores más pequeños: Alaska Communications Systems (ACS), Appalachian Wireless (EKN), Bluegrass Cellular, Cellular One of East Central IL (ECIT), Cellular One of Northeast Pennsylvania, Cincinnati Bell Wireless, Cricket, Coral Wireless (Mobi PCS), COX, Cross, Element Mobile (Flat Wireless), Epic Touch (Teléfono Elkhart), GCI, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri), Illinois Valley Cellular, Inland Cellular, iWireless (Iowa Wireless), Keystone Wireless (Immix Wireless/PC Man), Mosaic (Consolidated o CTC Telecom), Nex-Tech Wireless, NTelos, Panhandle Communications, Pioneer, Plateau (Texas RSA 3 Ltd), Revol, RINA, Simmetry (TMP Corporation), Thumb Cellular, Union Wireless, United Wireless, Viaero Wireless y West Central (WCC o 5 Star Wireless).
Cancelaciones
Envíe un mensaje de texto con la palabra clave STOP a nuestro número para cancelar. Después recibirá un mensaje confirmando que su solicitud ha sido procesada. Usted reconoce que es posible que nuestra plataforma de mensajes de texto no reconozca ni responda a solicitudes de cancelación de suscripción que no incluyan el comando de la palabra clave STOP y acepta que Charlotte Tilbury y sus proveedores de servicios no tendrán ninguna responsabilidad por no cumplir con dichas solicitudes. Si se da de baja de alguno de nuestros programas de mensajes de texto, puede continuar recibiendo mensajes de texto de Charlotte Tilbury desde cualquier otro programa al que se haya unido hasta que se dé de baja por separado de esos programas.
Ayuda
Envíe un mensaje de texto con la palabra clave HELP a nuestro número para devolver la información de contacto de atención al cliente.
Atención al cliente
Si tiene algún problema, visite https://support.attentivemobile.com/help/ e indique en el formulario detalles sobre su problema o su solicitud de soporte, o envíe un correo electrónico a support@attentivemobile.com.
Contacto
Este programa de mensajes es un servicio de Charlotte Tilbury, ubicado en 8 Surrey St, Londres, Inglaterra, WC2R 2ND. Correo electrónico de contacto: customercare@charlottetilbury.com.
Arbitraje vinculante y obligatorio/ninguna demanda colectiva/renuncia del derecho de juicio por jurado
En la medida en que lo permitan las leyes correspondientes, usted y Charlotte Tilbury aceptan que cualquier procedimiento de resolución de conflictos se realizará únicamente de manera individual, y no mediante una demanda colectiva, consolidada o representativa. Salvo cuando esté prohibido, tanto usted como nosotros aceptamos someternos al arbitraje personal y exclusivo de los conflictos relacionados con estos Términos de mensajería y sus compras (si las hubiera) en virtud de las normas de la Sociedad Estadounidense de Arbitraje. Visita www.adr.org para obtener más información sobre el arbitraje. Todo arbitraje entre tú y nosotros, en la medida necesaria, se realizará en la ciudad de Nueva York, estado de Nueva York, y tú renuncias a cualquier derecho a reclamar que dicha ubicación es un foro poco conveniente. Tú te comprometes a no demandarnos ni iniciar un procedimiento de arbitraje en cualquier otro foro. El arbitraje se realizará en inglés. Se designará un arbitrador independiente e imparcial de conformidad con las normas de la Sociedad Estadounidense de Arbitraje. Tanto tú como nosotros nos comprometemos a cumplir con las siguientes normas, que tienen como objetivo agilizar el proceso de resolución de conflictos y disminuir los costos y las cargas para toda persona implicada:
- El arbitraje se realizará por teléfono, en línea y solo se basará en presentaciones por escrito; la parte que inicie el arbitraje escogerá de qué manera específica se realizará dicho procedimiento;
- El arbitraje no requerirá la presencia de las partes o testigos, a menos que las partes acuerden lo contrario por escrito; y
- Todo juicio sobre la decisión dictada por el arbitrador se puede presentar ante cualquier tribunal de jurisdicción competente.
- Salvo en circunstancias extraordinarias, el arbitrador dictará su decisión en el plazo de los 120 días posteriores a la fecha en que se le designó su función. El arbitrador puede extender este período durante 30 días más, en aras de la justicia. Todos los procedimientos de arbitraje no estarán abiertos al público y serán confidenciales, y todos los registros relacionados con este se sellarán de forma permanente, salvo que sea necesario para obtener la confirmación de la decisión del arbitraje por parte del tribunal. El arbitrador tomará su decisión por escrito y esta incluirá una declaración en la que se describe los motivos de la resolución de cualquier reclamación.
También reconoce y comprende lo siguiente en relación a cualquier conflicto con nosotros que surja del uso que usted haga de los Servicios o en relación con estos:
- Usted renuncia a su derecho a solicitar un juicio por jurado;
- Usted renuncia a su derecho a actuar como representante, abogado particular o cualquier otro título representativo, o a participar como parte de una clase de demandantes, en cualquier demanda relacionada con cualquier conflicto de este tipo.
- Deberá presentar cualquier reclamación en el plazo de un (1) año después de la fecha en que se realizó dicha reclamación; de lo contrario, prescribirá para siempre.
Si esta disposición de arbitraje se considera nula y sin efecto, todos los conflictos que surjan en virtud de los Términos entre usted y nosotros quedarán sujetos a la jurisdicción de los tribunales estatales y federales ubicados en la ciudad de Nueva York, estado de Nueva York, y tanto usted como nosotros nos sometemos, por la presente, a la jurisdicción personal y a la competencia de estos tribunales.
Este acuerdo de arbitraje no impedirá que usted o Charlotte Tilbury busquen soluciones provisionales para colaborar con el arbitraje, lo que incluye, entre otros, órdenes para suspender una acción judicial, la imposición del arbitraje o la confirmación una decisión del arbitraje por parte de un tribunal de jurisdicción competente. Asimismo, este acuerdo de arbitraje no impedirá que usted o Charlotte Tilbury (i) soliciten al tribunal correspondiente de jurisdicción competente una orden de restricción temporal, medida cautelar u otra medida provisional o cautelar, según sea necesario, o (ii) soliciten reparación a cualquier tribunal estatal o federal por los conflictos relacionados con una violación o posible violación de los derechos de propiedad intelectual de Charlotte Tilbury.
Última revisión: mayo de 2023
Términos y condiciones para LA Grove
Consulte los Términos y condiciones de Consulta sobre consejos y trucos para alfombra roja para obtener más información.
Consulte los Términos y condiciones de Consulta de maquillaje para obtener más información.
Revise los Términos y condiciones de Consulta sobre el cuidado de la piel para obtener más información.
Condiciones para el usuario de la aplicación
LEE ATENTAMENTE ESTAS CONDICIONES DE USO
AL HACER CLIC EN EL BOTÓN "ACEPTAR" QUE FIGURA MÁS ABAJO, ACEPTAS ESTAS CONDICIONES, QUE SERÁN VINCULANTES. SI NO ACEPTAS ESTAS CONDICIONES, HAZ CLIC EN EL BOTÓN DE "RECHAZAR" MÁS ABAJO.
QUIÉNES SOMOS Y PARA QUÉ SIRVEN ESTAS CONDICIONES
CHARLOTTE TILBURY BEAUTY LIMITED, empresa registrada en Inglaterra y Gales (con el número de registro 08037372), cuyo domicilio social se encuentra en 8 Surrey Street, Londres, Reino Unido WC2R 2ND («CTBL») le autoriza a utilizar: · El software de la aplicación móvil de Charlotte Tilbury (la "App") y cualquier actualización o complemento de esta. · La documentación en línea relacionada ("Documentación"). · El servicio al que se conecta desde la App y el contenido que proporcionamos en esta (Servicio), según lo permitido en estas condiciones.
TU PRIVACIDAD
Solo usamos los datos personales que recopilamos a través del uso que hagas de la App y los Servicios de las formas indicadas en nuestra Política de privacidad y en la Política de cookies. No venderemos, distribuiremos ni comercializaremos tus datos personales a terceros. Sin embargo, podremos compartir tus datos personales con terceros si tenemos tu consentimiento para hacerlo (como se indica en nuestra Política de privacidad y en la Política de cookies) o si se requiere según la legislación aplicable. Cuando descargues la App tendrás la opción de aceptar el seguimiento para que podamos personalizar tu experiencia de modo que se ajuste a tus preferencias, y veas productos, noticias y contenidos relevantes para ti.
Ten en cuenta que las comunicaciones por Internet nunca son completamente privadas ni seguras y que cualquier mensaje o dato que envíes desde la App o cualquier Servicio puede ser leído o interceptado por terceros, incluso en aquellos casos en los que se indique específicamente que una conversación está cifrada.
TAMBIÉN SE APLICAN LAS CONDICIONES DE GOOGLE PLAY STORE Y APPLE APP STORE
El uso que puedes hacer de la App y de la Documentación también podría estar regulado por las Condiciones de uso de Google Play Store y por las Condiciones de uso de Apple App Store, que se aplicarán en lugar de estas condiciones cuando existan diferencias entre ambas.
REQUISITOS DEL SISTEMA OPERATIVO
Para utilizar esta app se necesita un dispositivo iOS 14.0 o versión superior, o un dispositivo Android 7.0 o versión superior.
SERVICIO DE ASISTENCIA DE LA APP Y CÓMO NOTIFICARNOS LOS PROBLEMAS
Asistencia. Si quieres más información sobre la App o el Servicio o si tienes algún problema de uso, consulta nuestros recursos de asistencia en CT.com. Contacto (quejas incluidas). Si crees que la App o los Servicios son defectuosos o están mal descritos, o quieres ponerte en contacto con nosotros por cualquier otro motivo, envía un correo electrónico a nuestro equipo de Atención al cliente a customercare@charlottetilbury.com o a los datos de contacto que se encuentran aquí. Cómo nos pondremos en contacto contigo. Si tenemos que ponernos en contacto contigo, lo haremos por correo electrónico o utilizando los datos de contacto que nos hayas proporcionado.
CÓMO PUEDES USAR LA APP
Si aceptas estas condiciones, podrás: · descargar o visualizar una copia de la App y ver, utilizar y mostrar la App y el Servicio en dichos dispositivos únicamente para fines personales; · utilizar cualquier Documentación para facilitar el uso permitido de la App y del Servicio. Aceptas utilizar la App solo con fines lícitos y sin infringir los derechos de los demás, y sin restringir ni limitar el uso ni el disfrute de la App por parte de otras personas. Debes ser mayor de 18 años para aceptar estas condiciones y descargar la App.
NO PUEDES TRANSFERIR LA APLICACIÓN A OTRAS PERSONAS
Te concedemos a título personal el derecho a utilizar la App y el Servicio según lo establecido anteriormente. En ningún caso podrás transferir la App o el Servicio a otra persona, ni a cambio de dinero u otras contraprestaciones ni de forma gratuita. Si vendes un dispositivo en el que la App esté instalada, antes deberás eliminar la App.
ACTUALIZACIÓN DE LA APLICACIÓN Y CAMBIOS EN EL SERVICIO
De vez en cuando podemos actualizar automáticamente la App y cambiar el Servicio para mejorar el rendimiento, optimizar las funcionalidades, incorporar cambios en el sistema operativo o solucionar problemas de seguridad. También podemos pedirte que actualices la App por estos motivos. Si no instalas estas actualizaciones o desactivas las actualizaciones automáticas, es posible que no puedas seguir utilizando la App ni los Servicios. La App siempre se corresponderá a la descripción que se facilitó al descargarla.
SI EL TELÉFONO O DISPOSITIVO QUE UTILIZAS ES DE OTRA PERSONA
Si descargas o transfieres la App a cualquier teléfono u otro dispositivo que no sea de tu propiedad, debes tener el permiso del propietario para hacerlo. La responsabilidad de cumplir estas condiciones recaerá sobre ti, seas o no propietario del teléfono u otro dispositivo.
PODEMOS RECOPILAR DATOS TÉCNICOS SOBRE TU DISPOSITIVO
Al utilizar la App o cualquiera de los Servicios, acepta que recopilemos y utilicemos información técnica sobre los dispositivos en los que se utiliza la App y el software, hardware y dispositivos periféricos relacionados para mejorar nuestros productos y prestar los Servicios.
NO NOS RESPONSABILIZAMOS DE LOS SITIOS WEB A LOS QUE ACCEDA DESDE LOS ENLACES
La App o el Servicio pueden contener enlaces a otras páginas web independientes y que no son de nuestra propiedad. Estos sitios externos exceden nuestro control, y no nos responsabilizamos ni comprobamos o aprobamos su contenido ni sus políticas de privacidad (si las hay). Decide de forma personal si quieres utilizar dichos sitios externos, y lo mismo si quieres comprar algún producto o servicio que ofrecen.
RESTRICCIONES DE USO
Acepta las siguientes restricciones: · no alquilar, arrendar, sublicenciar, prestar, proporcionar o poner a disposición de cualquier otra forma, la App o los Servicios en cualquier forma, en su totalidad o en parte a cualquier persona sin nuestro consentimiento previo por escrito; · no copiar la App, la Documentación o los Servicios, excepto como parte del uso normal de la App o cuando sea necesario con fines de copia de respaldo o seguridad operativa; · no traducir, fusionar, adaptar, variar, alterar o modificar, total o parcialmente, la App, la Documentación ni los Servicios, ni permitir que la App ni los Servicios, ni cualquier parte de los mismos, se combinen con, o se incorporen a, otros programas, excepto en la medida en que sea necesario para utilizar la App y los Servicios en dispositivos según lo permitido en estas condiciones; · no desarmar, descomponer, someter a ingeniería inversa ni crear obras derivadas basadas total o parcialmente en la App o en los Servicios, ni intentarlo, excepto en la medida en que (en virtud de las secciones 50B y 296A de la ley británica de 1988 sobre derechos de autor, diseños y patentes) dichas acciones no puedan prohibirse porque son necesarias para descompilar la App con el fin de obtener la información necesaria para crear un programa independiente que pueda funcionar con la App o con otro programa (Objetivo permitido), y siempre que la información que se obtenga en este proceso: • no se revele o comunique sin el previo consentimiento por escrito por parte del Licenciante a ningún tercero a quien no sea necesario revelarlo o comunicarlo para alcanzar el Objetivo permitido; y • no se use para crear ningún software que sea sustancialmente similar en su contenido a la App; y • se mantenga su seguridad; y • se use únicamente para el Objetivo permitido; y · cumpla todas las leyes y normativas de control tecnológico o de exportación aplicables a la tecnología utilizada o compatible con la App o con el Servicio.
RESTRICCIONES DE USO PERMITIDAS
Tienes la obligación de: · no usar la App o los Servicios de forma ilícita, con fines ilícitos o de forma contraria a estas condiciones, ni actuar de forma fraudulenta o malintencionada, por ejemplo, pirateando o insertando código malicioso, como virus, o elementos maliciosos, en la App, en los Servicios o en cualquier sistema operativo; · no infringir nuestros derechos de propiedad intelectual ni los de terceros en relación con su uso de la App o de los Servicios, lo que incluye la transmisión de cualquier material (en la medida en que dicho uso no esté autorizado por las presentes condiciones); · no transmitir ningún material difamatorio, ofensivo ni censurable en relación con su uso de la App o de cualquier Servicio; · no usar la App o los Servicios de forma que pueda dañar, inutilizar, sobrecargar, perjudicar ni poner en peligro nuestros sistemas o seguridad o interferir con otros usuarios; y · no recopilar ni recoger información o datos de ningún Servicio ni de nuestros sistemas, ni intentar descifrar ninguna transmisión hacia o desde los servidores que ejecutan los Servicios. DERECHOS DE PROPIEDAD INTELECTUAL Todos los derechos de propiedad intelectual de la App, la Documentación y los Servicios en todo el mundo son de nuestra propiedad (o de nuestros licenciantes) y le concedemos una licencia (no te vendemos) para el uso de los derechos de la App y los Servicios. No tienes ningún derecho de propiedad intelectual de la App, la Documentación o los Servicios, salvo el derecho a utilizarlos de acuerdo con estas condiciones. CTBL y sus Afiliados (definidos más abajo) son los propietarios o licenciatarios de todos los derechos de autor presentes y futuros, marcas registradas y no registradas, derechos de diseño, diseños no registrados, derechos de bases de datos y todos los demás derechos de propiedad intelectual presentes y futuros, así como de los derechos de propiedad intelectual existentes en o en relación con la página web ("derechos de propiedad intelectual"). Un afiliado es toda entidad que directa o indirectamente controla, está controlada por, o está bajo control conjunto con otra entidad ("Afiliados").
Cualquier animación en forma de avatar, incluyendo pero sin limitarse a los personajes de avatar, fondos, accesorios, animaciones específicas, movimientos y voces, son propiedad intelectual de CTBL y/o de sus empresas afiliadas.
A no ser que tengas un acuerdo por escrito con CTBL o con alguno de sus Afiliados que especifique lo contrario, ninguna de estas Condiciones de uso permite usar las marcas comerciales de CTBL ni las de ninguno de sus afiliados, ni otros derechos de propiedad intelectual de CTBL ni de ninguno de sus afiliados.
No puedes utilizar ninguna de nuestras propiedades intelectuales (se incluyen nuestras marcas comerciales o derechos de autor, registrados o no).
No excluimos ni limitamos en modo alguno nuestra responsabilidad frente a ti en los casos en que sea ilegal hacerlo. Esto incluye la responsabilidad por defunción o lesiones personales causadas por nuestra negligencia o la negligencia de nuestros empleados, agentes o subcontratistas, o por fraude o declaración fraudulenta. No nos responsabilizamos de las pérdidas empresariales. La App es para uso privado y personal. Si usas la App con fines comerciales, empresariales o de reventa, no seremos responsables frente a ti por ningún lucro cesante, pérdida de actividad empresarial, interrupción de la actividad empresarial o pérdida de oportunidades de negocio. Limitaciones de la App y de los Servicios. La App y los Servicios se proporcionan únicamente con fines de información general y ocio. No ofrecen consejos de confianza. Antes de tomar, o abstenerse de tomar, cualquier decisión con base en la información obtenida en la App o el Servicio, debes obtener asesoría profesional o especializada. Aunque tratamos de actualizar la información proporcionada por la App y el Servicio, no garantizamos, de forma expresa o implícita, que dicha información sea exacta, esté completa o se mantenga actualizada. Haz una copia de seguridad del contenido y los datos utilizados con la App. Recomendamos hacer una copia de seguridad de los contenidos y datos que uses en la App para protegerte en caso de problemas con la App o el Servicio. Comprueba que la App y los Servicios sean adecuados para ti. La App y los Servicios no se han desarrollado para satisfacer necesidades individuales. Comprueba que las prestaciones y funciones de la App y de los Servicios (tal y como se describen en el sitio web de la App Store y en la Documentación) se ajusten a tus necesidades. No nos responsabilizamos de los hechos que escapen a nuestro control. Si nuestra prestación de los Servicios o la asistencia para la App o los Servicios se retrasa por un acontecimiento fuera de nuestro control, nos pondremos en contacto contigo lo antes posible para informarte y tomaremos medidas para minimizar el efecto del retraso. Si hacemos esto, no seremos responsables de ningún retraso causado por el evento, pero si existe el riesgo de un retraso sustancial, puede ponerse en contacto con nosotros para finalizar su contrato con nosotros y recibir un reembolso por los Servicios que haya pagado pero no haya recibido.
SI INCUMPLES ESTAS CONDICIONES, PODEMOS CANCELAR TU DERECHO A UTILIZAR LA APP Y LOS SERVICIOS
Podemos poner fin a tus derechos de uso de la App y los Servicios cuando lo consideremos oportuno, poniéndonos en contacto contigo si incumples estas condiciones de forma grave. Si es posible corregir tu accionar, te daremos una oportunidad razonable para hacerlo. Si ponemos fin a tus derechos de uso de la App y los Servicios: · Deberá poner fin a todas las actividades autorizadas por estas condiciones, incluido el uso de la App y los Servicios. · Deberá borrar o eliminar inmediatamente la App de todos los dispositivos que tenga, así como todas las copias de la App que tenga y debemos confirmar que lo haya hecho. · Podemos acceder de forma remota a sus dispositivos y eliminar la App de estos y dejar de proporcionarle acceso a los Servicios. No garantizamos ni la disponibilidad ni la continuidad de nuestra App ni de ninguno de sus contenidos.
PODEMOS TRANSFERIR ESTE ACUERDO A TERCEROS
En virtud de estas condiciones, podemos transferir nuestros derechos y obligaciones a otro organismo. Siempre te informaremos por escrito si esto ocurre y nos aseguraremos de que la transferencia no afecte tus derechos en virtud de lo dispuesto en nuestro acuerdo.
NECESITAS NUESTRO CONSENTIMIENTO PARA TRANSFERIR TUS DERECHOS A UN TERCERO
Solo puedes transferir tus derechos u obligaciones en virtud de estas condiciones a terceros si lo aceptamos por escrito.
SIN DERECHOS PARA TERCEROS
Este acuerdo no genera ningún derecho en virtud de la sección correspondiente de ley sobre contratos del Reino Unido (Contracts Act 1999) de 1999 para aplicar ninguna de las condiciones de este acuerdo.
AUNQUE UN TRIBUNAL DECLARE ILEGAL UNA PARTE DE ESTE ACUERDO, EL RESTO SEGUIRÁ EN VIGOR
Cada uno de los apartados de estas condiciones se aplica de forma independiente. Si algún tribunal o autoridad competente decide que alguno de ellos es ilegal, los apartados restantes seguirán en pleno vigor y efecto.
AUNQUE NOS DEMOREMOS EN APLICAR ESTE ACUERDO, PODREMOS APLICARLO MÁS ADELANTE
Aunque nos demoremos en aplicar este acuerdo, podremos aplicarlo más adelante. Si no insistimos de inmediato en que tomes las medidas que se exigen en estas condiciones, o si nos demoramos en tomar medidas en tu contra por el incumplimiento de este acuerdo, no significa que no tengas que tomar estas medidas y eso no impedirá que tomemos medidas en tu contra más adelante.
QUÉ LEGISLACIÓN RIGE ESTE ACUERDO Y DÓNDE PUEDES EMPRENDER ACCIONES LEGALES
Estas Condiciones se rigen por la legislación inglesa. En caso de cualquier asunto o disputa que surja de o en relación con estas Condiciones, tú y nosotros nos someteremos a la jurisdicción exclusiva de los tribunales ingleses.
MODIFICACIONES A ESTAS CONDICIONES DE USO
Puede que actualicemos o modifiquemos estas Condiciones de uso de vez en cuando sin previo aviso para cumplir con las leyes aplicables o para cumplir con cambios en nuestros requisitos comerciales. Cualquier actualización o modificación se publicará en la App. Al continuar utilizando la App, aceptas las condiciones de estas actualizaciones y modificaciones.
TÉRMINOS DE USO DEL ANÁLISIS PROFESIONAL DE LA PIEL
Estos son los Términos de uso ("Términos") en los que Charlotte Tilbury Beauty Limited, compañía registrada en Inglaterra y Gales con número de compañía 08037372 y oficina en 8 Surrey St, Londres, Inglaterra, WC2R 2ND, ("nosotros") pone a su disposición la función interactiva de análisis profesional de la piel en nuestro sitio web www.charlottetilbury.com (el "Sitio").
Lea estos Términos detenidamente antes de utilizar la función de análisis profesional de la piel. Al utilizar la función de análisis profesional de la piel, se considerará que ha aceptado y queda sujeto a estos Términos. Estos Términos prevalecerán en caso de conflictos o incoherencias con cualquier otra comunicación, en lo que se incluye el material publicitario o promocional. Tenga en cuenta también que el uso del Sitio está sujeto a los Términos detallados en el Sitio Términos y condiciones de uso, que se aplican independientemente de que utilice o no la función de análisis profesional de la piel.
Aunque la herramienta está diseñada para ser lo más precisa posible, está pensada para recomendaciones generales sobre rutinas de cuidado de la piel y no sustituye la asesoría profesional. La precisión del análisis se verá afectada por variables que no controlamos, como la iluminación y la calidad de su cámara.
Las recomendaciones, información y comentarios realizados a través o en relación con la función de análisis profesional de la piel no reemplazan el asesoramiento profesional personalizado y no deben considerarse como consejos médicos. Consulte siempre a su médico o a otro profesional de la salud cualificado para obtener asesoría médica y para cualquier duda sobre alguna afección de salud.
Charlotte Tilbury utilizará sus datos personales para poner a su disposición la función de análisis profesional de la piel, incluso para generar sus resultados y hacer recomendaciones de productos. Para obtener más información sobre cómo nosotros y nuestros proveedores externos utilizamos sus datos personales, consulte nuestra Política de privacidad.
Se requiere acceso a su cámara para grabar su imagen para el análisis profesional de la piel. Esto funciona completamente en su dispositivo, Charlotte Tilbury no recopila ni almacena su imagen sin su consentimiento previo. La información analizada y los resultados de ese análisis se utilizan para la visualización (por ejemplo, para mostrar las áreas de piel objetivo en la imagen) y para proporcionarle el servicio de análisis profesional de la piel. La información no se utiliza para identificar o verificar la identidad de ninguna persona.
La imagen analizada por la función de análisis profesional de la piel se eliminará de su navegador cuando cierre la página, a menos que nos dé su consentimiento para guardar los resultados. Puede retirar su consentimiento para que procesemos sus datos en cualquier momento, pero tenga en cuenta que esto significará que no podremos almacenar su imagen en su cuenta de análisis profesional de la piel. Para obtener más información sobre sus derechos de protección de datos, consulte nuestra Política de privacidad.