terms & conditions

Any sale and purchase of products from https://www.charlottetilbury.com (the “Website”) or the Charlotte Tilbury Beauty App (the “App”) is governed by the following terms and conditions (“Terms of Sale”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout the Terms of Sale are to CTBL.

Should you have any questions about these Terms of Sale, you may contact us at customercare@charlottetilbury.com or on our customer care number +44 (0) 1202 629527 (Monday to Friday, 8am-9pm BST (GMT+1).

BY PLACING AN ORDER YOU ACCEPT THESE TERMS OF SALE

By placing an order on the Website or the App, you confirm that you accept these Terms of Sale and that you agree to comply with them. If you do not agree to these terms, you must not place an order. We recommend that you print a copy of these Terms of Sale for future reference.

These Terms of Sale refer to additional terms and policies, which also apply to your purchase of products, including:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and
• Our Cookies Policy, which sets out information about the cookies on the Website and the App.

CHANGES TO THESE TERMS OF SALE

We may update or amend these Terms of Sale from time to time and will post updated Terms of Sale on the Website. Every time you wish to make a purchase on the Website or the App, please check these Terms of Sale to ensure you understand the terms that apply at that time. By placing an order after any changes have taken effect, you agree to the updated Terms of Sale. PRODUCT DESCRIPTIONS All images of products shown on the Website or the App are provided for illustrative purposes only. A product’s true colour, texture, dimensions or appearance may not exactly match that shown on its packaging, on your device or in our marketing materials. The product descriptions and information provided are for general information only. They are not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the Website, the App, any product or its packaging.

All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the product ingredients before use to avoid potential allergic reactions.

All products benefit from a legal guarantee of conformity under consumer protection laws and this clause does not limit or exclude any guarantees or warranties which cannot be excluded.

HOW TO PLACE AN ORDER

You must be 18 years or over to place an order on the Website or the App.

You place an order on the Website or the App by following these steps:

• select your product(s) and click “ADD TO BAG”;
• click on the “BAG” icon where you can review your order (including delivery costs), apply a promotion code or gift card and identify and correct any input errors (for example by editing quantities);
• click “CHECKOUT | [PRICE]” to proceed to the checkout and enter your delivery and billing details; and
• submit your order by clicking the “PLACE ORDER AND PAY” (or equivalent payment provider) button.

By clicking this button, you place an order with an obligation to pay.

We reserve the right to limit the number of a given item that can be bought by an individual customer should we deem it appropriate. We also reserve the right to suspend your account and any associated accounts and contact you if we notice an unusual pattern of returns activity or there is other suspicious activity associated with your account or any associated accounts. In the event that this happens, you will receive an email to notify you of this.

OUR CONTRACT WITH YOU

You will receive an order confirmation email detailing the products you have ordered. This email does not constitute acceptance of your order. You will receive a dispatch confirmation email, including a tracking code, when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we dispatch the products to you, unless we have notified you that we do not accept your order.

If you wish to cancel your order or our contract with you, please refer to the “CANCELLING YOUR ORDER OR CONTRACT” section below.

If we are unable to accept your order, we will inform you of this by email and will not charge you for the products. This might be because:

• the product is out of stock;
• we have identified an error in the price or description of the product;
• the order raises an issue relating to legal compliance or our fraud checks; or
• we are unable to obtain authorisation for your payment.

We are not required to inform you of our reason for rejecting your order unless required by law. The contract will be concluded in English.

We will store a copy of your contract and order details. You can access your order history in your account area or obtain a copy by contacting customercare@charlottetilbury.com.

PRICE AND PAYMENT

We reserve the right to alter our prices at any time. If the price of a product changes after you have placed your order, we will not be able to refund/credit you the difference in price (this also includes sale price adjustments).

All prices shown on the Website and the App are in pound sterling (£) and inclusive of Value Added Tax and / or any applicable taxes (“VAT”). Prices shown on the Website and the App do not include delivery or other charges, which will be added to any order you place. If the rate of VAT changes between your order date and the date we supply the product, we reserve the right to adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect, in which case the original VAT amount will apply.

All products will remain our property until we have received payment in full. If we issue you with a refund, exchange or you cancel your order, property in the products will revert to us. During the checkout process, you will be asked to complete your payment details. All fields with an asterisk must be completed. We accept most major credit and debit cards.

All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you via email. If you have already received the products, you must return those products to us at your own expense. If you fail to do so within 14 days of our cancelling your order, we may arrange for collection of the products at your expense.

CHANGES TO PRODUCTS

We may change the products (e.g. reformulations, packaging, labelling etc) to reflect changes in relevant laws and regulatory requirements.

PRODUCT DELIVERY

For information on delivery costs and estimated delivery times, please see the Shipping Information section on the Website. We will endeavour to deliver the products within these timeframes and no later than 30 days after the date on which we accept your order. If we do not deliver the products within 30 days, you may cancel your order and receive a refund. Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the delivery carrier may attempt delivery the following day. If the product still cannot be delivered, the products will either be (i) retained by the delivery carrier for a reasonable period and then returned to us, or (ii) left in your designated “safe place” (if you selected this option). If you choose delivery to a safe place, please select from the available options and ensure the safe place is protected from the elements and public view. Our carriers will use reasonable efforts to follow your instructions.

If products are returned to us by the delivery carrier, we will issue you with a refund but we reserve the right to retain any costs incurred in arranging for the delivery and return of the products.

Risk of loss or damage to the products passes to you when they are delivered into your physical possession or the possession of a person you nominate (including where you have chosen a designated safe place).

We are not responsible for delays outside our reasonable control. If an event outside our reasonable control delays delivery, we will contact you as soon as possible and take steps to minimise the effect. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to cancel the contract and receive a refund for any products you have paid for but not received.

CANCELLING YOUR ORDER OR CONTRACT

You are entitled by law to cancel your contract if you wish to do so, provided that you exercise your right no later than 14 days after delivery. Our Returns & Exchanges Policy applies to cancellations. Your right to cancel is in addition to your right to a refund or exchange.

If you wish to exercise your right of cancellation, you must take reasonable care of the products. To exercise your right to cancel, you can follow one the following processes:

• our Returns & Exchanges Policy process. Please select “Changed My Mind/No Longer Needed” as the reason for your return and note in the comment section that you are requesting to cancel your contract; • email customercare@charlottetilbury.com to inform us of your decision to cancel your contract. You will need to include your name, delivery address, details of the order you wish to cancel and, where available, your phone number and email address; or • populate the Model Cancellation Form at the end of these Terms of Sale and email it to customercare@charlottetilbury.com.

If you decide to cancel your order, you must return the products (including any free gifts or promotional items received with your order) to us in the same condition as specified in our Returns & Exchanges Policy at your cost within 14 days of notifying us of your decision to cancel. We will reimburse you the amount in relation to products to which cancellation rights apply as well as standard delivery costs paid to the method used to pay for the original transaction. We will not reimburse you for supplementary costs arising if you choose a type of delivery other than our standard delivery. We will arrange reimbursement no later than 14 days after we receive the returned products. If we do not receive the products within this 14-day period, we will request evidence that you have returned the products.

RETURNS, EXCHANGES AND REFUNDS

We hope you love your purchases, but if for any reason you do need to return or exchange a product, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the products and any packaging. These are protected by copyright laws and treaties around the world. All such rights are reserved.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation or your statutory rights.

The sale of products is for domestic and private use. You agree not to use or re-sell the products for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms of Sale by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

We will not sell your personal data to third parties. We may share your personal data with third parties where necessary to provide our services (including with processors acting on our behalf), where we have your consent, or as otherwise permitted or required by applicable law. For full details of the circumstances in which we share your personal data, please refer to our Privacy Policy .

GENERAL

If any of these Terms of Sale are deemed unlawful, void or unenforceable, then that provision shall be deemed to be severable from the rest of these Terms of Sale which shall remain in full force and effect.

Any delay or failure by us to exercise any right we may have under these Terms of Sale shall not constitute a waiver by us of that right.

These Terms of Sale set out the entire agreement between you and us relating to sale and purchase of products and services via the Website or the App.

These Terms of Sale are between you and us and no other person shall have any rights to enforce these terms. This does not affect any right or remedy of a third party which exists, or is available, under any applicable law.

These Terms of Sale are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these Terms of Sale in the courts of England and Wales, or in the courts of the country in which you reside. If you have a complaint about any product or our service, please contact our Customer Care team at customercare@charlottetilbury.com. We aim to resolve all complaints as quickly as possible.

We are not currently obliged to, and do not voluntarily commit to, participate in dispute resolution proceedings before a consumer arbitration board. However, we will always try to resolve any complaint directly - please contact our Customer Care team at customercare@charlottetilbury.com.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract) To Charlotte Tilbury Beauty Limited, 8 Surrey Street, London WC2R 2ND, customercare@charlottetilbury.com:

I/We [*] hereby give notice that I/We [*] withdraw from my/our [*] contract of sale of the following goods [*]/for the provision of the following service [*] [include details of goods / service]:

Ordered on [*]/received on [*]: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: [*] Delete as appropriate

Last Revised: May 2026

Any use of our UK site, https://www.charlottetilbury.com/uk, (the “Website”) is governed by the following terms and conditions (“Terms of Use”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Terms of Use are to CTBL. Should you have any questions about these Terms of Use, you may contact us at customercare@charlottetilbury.com.

BY USING THE WEBSITE YOU ACCEPT THESE TERMS OF USE

By using the Website, you confirm that you accept these Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use the Website. We recommend that you print a copy of these Terms of Use for future reference.

These Terms of Use refer to additional terms and policies, which also apply to your use of the Website:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services from the Website, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

CHANGES TO THESE TERMS OF USE

We may update or amend these Terms of Use from time to time and will post updated Terms of Use on the Website. Every time you wish to use the Website, please check these Terms of Use to ensure you understand the terms that apply at that time. If you do not agree to the updated Terms of Use, you may stop using the Website at any time. Continued use of the Website after the changes take effect means you agree to the updated Terms of Use.

YOUR USE OF THE WEBSITE

You should only use the Website if you are aged 18 years or over. You are permitted to use the Website and its content, including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, voice recordings, design elements, text, images, photographs, illustrations, audio and video contents, LiveChat conversations, and VideoChat exchanges and artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”) for your personal use only.

You may only use the Website in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the Website.

PROHIBITED USE

You must not, except to the extent permitted by applicable law:

• conduct, facilitate, authorise or permit any text or data mining, web scraping, or automated analytical technique in relation to the Website or any data, content or information accessed via it, including for the purpose of developing, training, fine-tuning or validating any AI system or model; or
• use any robot, bot, spider, scraper or other automated device, program, algorithm or process to access, copy, monitor or republish any portion of the Website.
• You must not:
• introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material to the Website;
• attempt to gain unauthorised access to the Website, or to any server, database, equipment or network connected to it;
• interfere with, damage or disrupt the Website or any software, equipment, network or system on which it relies;
• conduct any denial-of-service or distributed denial-of-service attack against the Website; or
• reverse engineer, decompile, or disassemble the Website or any part of it, except to the extent that it would be unlawful of us to exclude your rights to do so

Any such conduct may constitute a criminal offence. We reserve the right to report any suspected breach to the relevant law enforcement authorities and to co-operate with those authorities, including by disclosing your identity.

Your right to use the Website will cease immediately if you breach the Terms of Use. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms of Use and that they comply with them.

YOUR ACCOUNT

You may use the Website without being required to sign in or create an account. Access to certain features, promotions and other elements of the Website may require you to sign in and/or create an account where specified.

If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your account, please notify us immediately. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password.

You are responsible for ensuring any personal information which you are required to provide for your use of the Website is true and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your personal information changes, please update your account by logging into the Website, or alternatively please contact our Customer Care team: customercare@charlottetilbury.com.

You may delete your account by contacting our Customer Care team at customercare@charlottetilbury.com.

We reserve the right to terminate your account(s) if you breach these Terms of Use.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the Website and in the Content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our Website for your personal use and you may draw the attention of others within your organisation to content posted on our Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except in relation to User Content).

You must not use any part of the Content on our Website for commercial purposes without obtaining a licence to do so from us or our licensors.

Except as provided above, nothing in these Terms of Use gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Content, and/or any of our or our licensor’s intellectual property rights.

If you print off, copy, download, share or repost any part of the Website in breach of the Terms of Use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

USER CONTENT

Dedicated spaces of the Website may provide you with the option to post content, for example text, photos, reviews, etc (“User Content”). Whenever you post User Content to the Website you must comply with the standards set out below and our Consumer Review Policy.

You must ensure that any User Content that you post or upload to the Website including via

LiveVideo and LiveChat:

• does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
• is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
• does not promote violence;
• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
• is not misleading, false, libellous, or defamatory;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not infringe any trade secret, patent, copyright, database right or trademarks of any person;
• does not give the impression that it emanates from us (unless that is in fact the case);
• is accurate (where it contains statements);
• does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
• complies with any terms and guidance set out in our Consumer Review Policy.

You agree that you are solely responsible for any User Content that you contribute to the Website and warrant that all such User Content will comply with the standards and the Terms of Use. You are liable to us for any User Content that breaches these Terms of Use. This means that you will be responsible for any loss or damage we suffer as a result of any User Content you contribute that does not comply with these Terms of Use.

We reserve the right to:

• remove any User Content which, in our opinion, does not comply with the standards set out in these Terms of Use and/or the Consumer Review Policy;
• terminate your account on the Website at any time if you breach the Terms of Use;
• disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights or of their right to privacy; and
• label any User Content as required by applicable laws and/or regulations, such as whether a review is incentivised.

Any User Content you post or upload to the Website will be considered non-confidential and not protected by any trade mark, patent or copyright (non-proprietary), that is, in the public domain. You own your User Content and grant to us and our subsidiaries and affiliates a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, royalty-free, worldwide and fully paid licence to use, store, copy, modify, translate and create derivative works of that User Content and to distribute and make it available to others, including the likeness of any person that appears in the User Content, for any purpose, including commercial uses, in all media formats and channels now known or later developed without compensation to your or any third party. We also have the right to disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to our Website violates their intellectual property rights or their right to privacy.

User Content has not been verified or approved by us. The views expressed by other users on the Website do not represent our views or values. We are not liable for User Content.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation or your statutory rights.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale. We provide the Website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the Website. Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

Where the Website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.

We do not guarantee that the Website will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the Website. You should use your own virus protection software.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these Terms of Use by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

We will not sell your personal data to third parties. We may share your personal data with third parties where necessary to provide our services (including with processors acting on our behalf), where we have your consent, or as otherwise permitted or required by applicable law. For full details of the circumstances in which we share your personal data, please refer to our Privacy Policy.

WITHDRAWAL OR SUSPENSION OF THE WEBSITE

The Website is made available free of charge. We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

GENERAL

These Terms of Use set out the entire agreement between you and us relating to use of the Website. Any delay or failure by us to exercise any right we may have under these Terms of Use shall not constitute a waiver by us of that right. These Terms of Use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these Terms of Use in the courts of England and Wales, or in the courts of the country in which you reside.

Last Revised: May 2026

These are the subscription terms and conditions (“Terms”) on which Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372 whose office is at 8 Surrey St, London, England, WC2R 2ND, (“we” or “us”) supply specific products available for subscription listed on our website www.charlottetilbury.com/uk (the “Site”) to you via our subscription ordering facility (“Subscription Service”).

Please read these Terms carefully before setting up any Subscription Service. By signing up to the Subscription Service you will be deemed to have accepted and be bound by these Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please also note that the use of the Site is subject to the terms contained in the Site Terms and Conditions of Use, which apply whether or not you set up the Subscription Service.

How to order Products with the Subscription Service

• When you have found a Product on the Website that you would like to buy with a Subscription Service, please click on the button labelled "Subscribe + Save 15%”. • You can then decide how regularly you would like your chosen Product to be delivered to you under the Subscription Service. The Product can be delivered at either 3, 4 or 6-month intervals and you can choose the interval by selecting 3 months, 4 month or 6 months from the drop-down menu. • Once you have chosen how frequently you would like the Product delivered you can click on the “Set Up Subscription” button. • You must have an account on the Site in order to set up any Subscription Service and must log in to your account or create an account to order Products using the Subscription Service. • You can then proceed to pay for the Subscription Service and will be asked to provide various information necessary to process your order and deliver the Product to you. You can provide this information by filling in the fields requested on the screen. All required fields must be completed. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy. • Free standard delivery will be applied to any Product ordered using the Subscription Service.

Our Subscription Service contract with you

• You must have an account on the Site to set up any Subscription Service and must log in to order Products using the Subscription Service. • By creating an account on the Site, as required to set up any Subscription Service, you will be automatically enrolled into our Loyalty Programme. Your status within the loyalty programme will be visible within your account dashboard on the Site. If you don’t want to be enrolled into the Loyalty Programme you will have the opportunity to close your account by visiting your account dashboard on the Site. If you close your account on the Site you will cancel your Subscription Service, as you must have an account on the Site to set up any Subscription Service. • Every product purchased as part of your Subscription Service will count towards your loyalty status. You will only receive email marketing relating to this Loyalty Programme if you have consented to this separately. • You may request to set up a Subscription Service for certain Products available for subscription on the Site by following the steps outlined above.
• Once you place your order to purchase a Product from us by the Subscription Service and by clicking the button labelled “Subscribe” we will send you an email confirming your purchase. This email will provide you with the details of the order. • This is not an order acceptance by us. A dispatch confirmation email, including a tracking code will then be sent when your order leaves our warehouse. Our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the Products to you. • If we are unable to accept your order, we will inform you of this and refund any charges as necessary. This might be because the (i) Product is out of stock; (ii) because we have identified an error in the price or description of the Product; (iii) our inability to obtain authorisation for your payment; or (iv) because of unexpected limits on our resources which we could not reasonably plan for. • For all subsequent orders, we will notify you by email in advance prior to taking payment. • The contract will be concluded in English.

Subsequent Subscription Service Orders

• Once you have set up your Subscription Service, we will send you the Product you have subscribed for at the frequency you have indicated. • Once you have set up your Subscription Service you agree that once you have expressly agreed for your card to be charged on a recurring basis, and agreed to the amount of the recurring charges, we will submit periodic charges to your chosen payment method in accordance with your chosen subscription frequency, for example every 3, 4 or 6 months, in respect of the payment of your Subscription Service without further authorisation from you. • If a subsequent Subscription Service payment fails, we will make three further attempts to process the payment for you via our payment provider Stripe, within 1-4 weeks after your payment was due. If these attempts are unsuccessful, your Subscription Service will be cancelled and we will notify you of this by email and in the ‘manage my subscription’ tab on your account dashboard on the Site. In the event that your Subscription Service is cancelled due to payment failure, you will need to set up a new Subscription Service should you wish to do so. • Your Subscription Service will remain in effect until it is cancelled. • You can cancel your Subscription Service at any time by visiting the ‘manage my subscription’ tab on your account dashboard on the Site. • If you would like to cancel your Subscription Service, you must do so 24 hours before your recurring payment is due to be taken. You will be informed in advance by email when your next payment will be taken. If you do not cancel your Subscription Service 24 hours before your recurring payment is due to be taken, the payment will be taken and the order for that period will be processed in the usual way. • If you cancel your Subscription Service and then reactivate it, the discount applied to any Product(s) may not be the same discount in effect at the time of cancellation. • Shipping address changes and payment method changes must be made at least 24 hours before your recurring payment is due to be taken to take effect for that shipment.

Products

• Specific products listed on the Site are available to order by the Subscription Service. The specific products available to order by the Subscription Service will be labeled with a ‘SUBSCRIBE!’ badge. • Engraved products are not available to order by the Subscription Service. • We may from time to time, at our sole discretion, add or remove any Product from the Subscription Service. When we do, we shall write to you to let you know that we are going to do this and we shall refund you any sums you have paid in advance for a Product which will not be provided.

Delivery

• Free standard delivery will be applied to Subscription Service orders. • Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Product will either (i) be retained by the delivery company for a reasonable period of time and then returned to us or (ii) will be left in your designated “safe place” if you selected this option. If you choose to have your order delivered to a safe place, please select from one of the chosen safe places on the list and ensure that the safe place you choose is protected from the elements and is guarded from public view to avoid damage and theft. However, we can’t guarantee that our carriers will be able to meet these instructions under all circumstances although we will endeavour to accommodate your request. You acknowledge that you are fully responsible for any order left in your chosen safe place. • If Products are returned to us by the delivery company, we will issue you with a refund for the Products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. • All risk in the Products you order (including risk of loss and/or damage to the Products) shall pass to you upon delivery to you. Products will count as delivered once they are left in your designated safe place. • We shall be under no liability for any delay or failure to deliver products if the delay or failure is caused by a third party or is wholly or partly caused by circumstances beyond our control.

Price

• The price of any Product will be as quoted on the Site from time to time, except in cases of obvious error. • The discount for the Subscription Service will be as communicated on the Site and calculated based on the full selling price of any applicable Product. • The amount charged to you for each Subscription Service order will be as detailed in the dispatch confirmation email and will be the price of the Product(s) on the day your order is processed, less the applicable Subscription Service discount. These prices include VAT at the applicable local rates. The amount charged to you on your chosen Subscription Service intervals will remain the same until we notify you in writing to communicate otherwise. • Prices are liable to change at any time, but these changes will not affect orders in respect of which we have already sent you a dispatch confirmation email. • We reserve the right to change the promotional benefits available within the Subscription Service, including the Products to which such promotional benefits apply and the discount amounts at any time at our sole discretion. All changes will apply to future Subscription Service orders and any such changes will be notified to you in advance of your next payment so that you can cancel your Subscription Service, should you wish to do so. • From time to time the Site or our stores may offer discounts on selected Product(s) which may mean that these Product(s) will be cheaper than the subscription price. You will not be able to sign up to the Subscription Service at these special promotional prices.

Payment

• All Products will remain our property until we have received payment in full for those Products. Legal ownership in the Products will immediately revert to us if we refund any such payments to you. • During the checkout process, you will be asked to complete your payment details. All required fields with an asterisk must be completed. We accept most major credit and debit cards. Please note that we will collect, store and use your information in accordance with our Privacy & Cookies Policy. • All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (which may include e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us at your own expense. If you fail to do so within 2 weeks of our cancelling your order, we may arrange for collection of the Products at your expense. • Only card payments will be accepted for subscription orders. You will not be able to use Klarna, Afterpay, or arrange payment over the phone via our Gifting Hotline for subscription orders. • Gift cards cannot be used to place an order by the Subscription Service. • You cannot use any other discounts, offers or promotional codes when placing an order by the Subscription Service. • If we cannot supply you with the Product that you have ordered, we will cancel your order and inform you of this as soon as reasonably possible. We will give you a full refund where you have already paid for the Products.

Returns and Refunds

• We hope you love your Subscription Service orders, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Please see our Returns & Exchanges Policy for details.

Managing your Subscription Service

• You can manage your Subscription Service via your account on the Site. • By visiting the ‘manage my subscription’ tab on your account dashboard on the Site you can do the following: a) Cancel your subscription at any time. b) Edit your billing and/or shipping details.

About you

• By ordering any Products from us and setting up a Subscription Service with us, you confirm that you are:

a) resident in the United Kingdom; and b) ordering Products for delivery in the United Kingdom; and c) aged 18 years or over.

• If any of the above is incorrect, you must not order any Product through a Subscription Service from the Site and we reserve the right, in our sole discretion, to refuse or accept your order.

Our liability

• We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. • Save as expressly set out in these Terms we will not be liable for any special, indirect, incidental, consequential or economic loss or for loss of profits or revenues howsoever caused arising in connection with any order placed by you. Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage shall be limited to the sums paid or payable for the Product. • We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery. • Nothing in these Terms shall limit our liability for personal injury, death or fraud. • This clause does not affect your statutory rights as a consumer.

General

• These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts. • We reserve the right to revise and amend these Terms from time to time without prior notice by changing them on the Site, provided that any such change will not affect any purchases you have made before the change is implemented. • Should you have any questions regarding these Terms you may contact us at customercare@charlottetilbury.com.

Last revised: January 2022

Any use of the Charlotte Tilbury Beauty app (the "App") is governed by the following terms and conditions (“App Terms of Use”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these App Terms of Use is to Charlotte Tilbury Beauty Limited.

Should you have any questions about these App Terms of Use, you may contact us at customercare@charlottetilbury.com.

BY USING THE APP YOU ACCEPT THESE APP TERMS OF USE

By using the App, you confirm that you accept these App Terms of Use and that you agree to comply with them. If you do not agree to these terms, you must not use the App. We recommend that you print a copy of these App Terms of Use for future reference.

These App Terms of Use refer to additional terms and policies, which also apply to your use of the App:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and

• Our Cookies Policy, which sets out information about the cookies on the App.

If you purchase products or services from the App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Your use of the App is also subject to the terms of the app store from which you downloaded it. In the event of any conflict between these App Terms of Use and the applicable app store terms, the app store terms will prevail to the extent of the conflict, except that nothing in either set of terms affects your mandatory rights under applicable consumer protection law.

CHANGES TO THESE APP TERMS OF USE

We may update or amend these App Terms of Use from time to time and will post updated App Terms of Use on the App and www.charlottetilbury.com.

Every time you wish to use the App, please check these App Terms of Use to ensure you understand the terms that apply at that time. If you do not agree to the updated App Terms of Use, you may stop using the App at any time. Continued use of the App after the changes take effect means you agree to the updated App Terms of Use.

OPERATING SYSTEM REQUIREMENTS AND APP UPDATES

The App requires iOS 16.0 or later version or Android 7.0 device or later version. We may release updates to the App from time to time. Where an update is necessary for the security or legal compliance of the App, you may need to install it to continue using the App. You are not required to install other updates but choosing not to do so may mean certain new features are unavailable to you. The App will always match the description of it provided to you when you downloaded it.

YOUR USE OF THE APP

You should only use the App if you are aged 18 years or over.

You are permitted to use the App and its content, including without limitation, all information, data, products, materials, services, software applications and tools, digital avatars, voice recordings, design elements, text, images, photographs, illustrations, audio and video contents, LiveChat conversations, and VideoChat exchanges and artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), for your personal use only.

You may only use the App in a way that does not infringe the rights of anyone else or restrict or inhibit anyone else’s use and enjoyment of the App.

If you download the App onto any device not owned by you, you must have the owner’s permission to do so. You will be responsible for complying with these App Terms of Use, whether or not you own the device.

PROHIBITED USE

You must not, except to the extent permitted by applicable law:

conduct, facilitate, authorise or permit any text or data mining, web scraping, or automated analytical technique in relation to the App or any data, content or information accessed via it, including for the purpose of developing, training, fine-tuning or validating any AI system or model; or use any robot, bot, spider, scraper or other automated device, program, algorithm or process to access, copy, monitor or republish any portion of the App. You must not:

• introduce any virus, trojan, worm, logic bomb or other malicious or technologically harmful material to the App;
• attempt to gain unauthorised access to the App, or to any server, database, equipment or network connected to it;
• interfere with, damage or disrupt the App or any software, equipment, network or system on which it relies;
• conduct any denial-of-service or distributed denial-of-service attack against the App; or
• reverse engineer, decompile, or disassemble the App or any part of it, except to the extent that it would be unlawful of us to exclude your rights to do so.

Any such conduct may constitute a criminal offence. We reserve the right to report any suspected breach to the relevant law enforcement authorities and to co-operate with those authorities, including by disclosing your identity.

Your right to use the App will cease immediately if you breach the App Terms of Use.

You are also responsible for ensuring that all persons who access the App through your internet connection are aware of these App Terms of Use and that they comply with them.

YOUR ACCOUNT

You may use the App without being required to sign in or create an account. Access to certain features, promotions and other elements of the App may require you to sign in and/or create an account where specified.

If you choose, or you are provided with, an account, username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. You are responsible for maintaining the confidentiality of your account, username and password and for restricting access to your computer. If there has been an unauthorised use of your account, please notify us immediately. You agree to accept responsibility for all activities that occur with your permission or authorisation under your account, username and/or password, or because you fail to maintain sufficient security over your account, username and/or password.

You are responsible for ensuring any personal information which you are required to provide for your use of the App is true and accurate. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. If your personal information changes, please update your account by logging into the App, or alternatively please contact our Customer Care team: customercare@charlottetilbury.com.

You may delete your account by contacting our Customer Care team at customercare@charlottetilbury.com.

We reserve the right to terminate your account(s) if you breach these App Terms of Use.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in the App and in the Content published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our App for your personal use and you may draw the attention of others within your organisation to content posted on our App.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged (except in relation to User Content).

You must not use any part of the Content on our App for commercial purposes without obtaining a licence to do so from us or our licensors.

Except as provided above, nothing in these App Terms of Use gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Content, and/or any of our or our licensor’s intellectual property rights.

If you print off, copy, download, share or repost any part of the App in breach of the App Terms of Use, your right to use the App will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

USER CONTENT

Dedicated spaces of the App may provide you with the option to post content, for example text, photos, reviews, etc (“User Content”). Whenever you post User Content to the App you must comply with the standards set out below and our Consumer Review Policy.

You must ensure that any User Content that you post or upload to the App including via LiveVideo and LiveChat:

• does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
• is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
• does not promote violence;
• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
• is not misleading, false, libellous, or defamatory;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not infringe any trade secret, patent, copyright, database right or trademarks of any person;
• does not give the impression that it emanates from us (unless that is in fact the case);
• is accurate (where it contains statements);
• does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
• complies with any terms and guidance set out in our Consumer Review Policy.
• You agree that you are solely responsible for any User Content that you contribute to the App and warrant that all such User Content will comply with the standards and the App Terms of Use. You are liable to us for any User Content that breaches these Terms of Use. This means that you will be responsible for any loss or damage we suffer as a result of any User Content you contribute that does not comply with these App Terms of Use.
• We reserve the right to:
• remove any User Content which, in our opinion, does not comply with the standards set out in these App Terms of Use and/or the Consumer Review Policy;
• terminate your account on the App at any time if you breach the App Terms of Use;
• disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to the App constitutes a violation of their intellectual property rights or of their right to privacy; and
• label any User Content as required by applicable laws and/or regulations, such as whether a review is incentivised.

Any User Content you post or upload to the App will be considered non-confidential and not protected by any trade mark, patent or copyright (non-proprietary), that is, in the public domain. You own your User Content and grant to us and our subsidiaries and affiliates a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, royalty-free, worldwide and fully paid licence to use, store, copy, modify, translate and create derivative works of that User Content and to distribute and make it available to others, including the likeness of any person that appears in the User Content, for any purpose, including commercial uses, in all media formats and channels now known or later developed without compensation to your or any third party.

We also have the right to disclose your identity to anyone who is claiming that any User Content posted or uploaded by you to our App violates their intellectual property rights or their right to privacy.

User Content has not been verified or approved by us. The view expressed by other users on the App do not represent our views or values. We are not liable for User Content.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation or your statutory rights.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms of Sale.

We provide the App for domestic and private use. You agree not to use the App for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

The content on the App is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of the App.

Although we make reasonable efforts to update the information on the App, we make no representations, warranties, or guarantees, whether express or implied that the Content on the App is accurate, complete or up to date.

Where the App contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked sites or information you may obtain from them. We have no control over the contents of those sites or resources.

We do not guarantee that the App will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programs and platform to access the App. You should use your own virus protection software.

PRIVACY AND PERSONAL INFORMATION

Our use of your personal information is governed by our Privacy Policy and Cookies Policy, which are incorporated into these App Terms of Use by reference. Please review these policies for details about how we collect, use, share and protect your personal information.

We will not sell your personal data to third parties. We may share your personal data with third parties where necessary to provide our services (including with processors acting on our behalf), where we have your consent, or as otherwise permitted or required by applicable law. For full details of the circumstances in which we share your personal data, please refer to our Privacy Policy.

When you download the App you will be given the option to accept tracking so that we can tailor your App experience so it is bespoke to you.

WITHDRAWAL OR SUSPENSION OF THE APP

The App is made available free of charge.

We do not guarantee that the App, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of the App for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

GENERAL

These App Terms of Use set out the entire agreement between you and us relating to the use of the App. Any delay or failure by us to exercise any right we may have under these App Terms of Use shall not constitute a waiver by us of that right.

These App Terms of Use are governed by English law. We both agree that the courts of England and Wales will have non-exclusive jurisdiction. We may each bring a dispute arising from these App Terms of Use in the courts of England and Wales, or in the courts of the country in which you reside.

Last Revised: May 2026

These are the terms of use (“Terms”) on which Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372 whose office is at 8 Surrey St, London, England, WC2R 2ND, (“we” or “us”) make available to you the Pro Skin Analysis interactive feature on our website www.charlottetilbury.com (the “Site”).

Please read these Terms carefully before using the Pro Skin Analysis feature. By using the Pro Skin Analysis feature, you will be deemed to have accepted and be bound by these Terms. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. Please also note that the use of the Site is subject to the terms contained in the Site Terms and Conditions of Use, which apply whether or not you use the Pro Skin Analysis feature.

Whilst the Pro Skin Analysis feature is intended to be as accurate as possible, it is designed for general skincare routine recommendations only and does not replace professional advice. Accuracy of the analysis will be affected by variables we do not control, such as lighting and the quality of your camera.

The recommendations, information and comments made through or in connection with the Pro Skin Analysis feature do not replace tailored professional advice and should not be relied upon as medical advice. Always seek the advice of a physician or other qualified healthcare provider for medical advice and any questions regarding a medical condition.

Charlotte Tilbury will use your personal data to make the Pro Skin Analysis feature available to you, including to generate your results and make product recommendations. For more information about how we and our third-party suppliers use your personal data, please see our Privacy Policy.

Access to your camera is required to record your image for the Pro Skin Analysis. This works entirely on your device, Charlotte Tilbury does not collect or store your image without your prior consent. The information analysed and outputs of that analysis are used for visualisation (e.g. to show target skin areas on the image) and to provide you with the Pro Skin Analysis service. The information is not used to identify you or verify the identity of any individual.

The image analysed by the Pro Skin Analysis feature will be deleted from your browser when you close the page unless you give us your consent to save the results. You can withdraw your consent to our processing of your data at any time but please be aware that this will mean that we will not be able to store your image on your Pro Skin Analysis account. For more information about your data protection rights please see our Privacy Policy.

FOUNDATION SHADE FINDER, CONCEALER SHADE FINDER, HIGHLIGTER SHADE FINDER AND BLUSH SHADE FINDER TERMS OF USE

This licence agreement (“Licence”) is a legal agreement between you (“Licensee” or “you”) and Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND (“Licensor”, “us” or “we”).

This Licence sets out the terms on which we make available to you the Foundation Shade Finder Concealer Shade Finder, Highlighter Shade Finder and Blush Shade Finder(“Tool”) on our website www.charlottetilbury.com (“Site”) and on our app, the Charlotte Tilbury App (“App”).

We license use of the Tool to you on the basis of the terms of this Licence. We do not sell the Tool to you.

Please read this Licence carefully before using the Tool. By using the Tool, you will be deemed to have accepted and be bound by this Licence. This Licence prevails in the event of any conflict or inconsistency with any other terms or communications, including advertising or promotional materials. Please also note that the use of each of the Site and the App is subject to the Site Terms and Conditions of Use and the App End User Agreement, which apply in addition to the terms of this Licence whether or not you use the Tool.

For readers in Europe, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Europe Site Terms and Conditions and App End User Agreement.

For US readers, wherever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our US Site Terms and Conditions and App End User Agreement.

For readers in Canada, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to our Canada Site Terms and Conditions and App End User Agreement.

For readers in any other part of the world, whenever you see references to the Site Terms and Conditions of Use and App End User Agreement, please refer to the Website Terms and Conditions of Use and App End User Agreement available on the https://www.charlottetilbury.com/ website for your region.

Whilst the Tool is intended to be as accurate as possible, it is designed for general makeup shade recommendations only and does not replace professional advice. Accuracy of the analysis will be affected by variables we do not control, such as lighting and the quality of your camera.

AGREED TERMS

1. GRANT, SCOPE AND RESTRICTIONS OF LICENCE
   • In consideration of you agreeing to abide by the terms of this Licence, we grant you a revocable, non-exclusive, non-transferable licence to use the Tool on the terms of this Licence and solely for the purposes set out in these terms. This Licence is granted to you free of charge.
   • You may use the Tool for your personal purposes only.
   • Except as expressly set out in this Licence or as permitted by any local law, you undertake:
     • not to copy the Tool, except where such copying is incidental to normal use of the Tool;
     • not to rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the whole or any part of the Tool nor permit the Tool or any part of it to be combined with, or become incorporated in, any other programs;
     • not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the Tool nor attempt to do any such things;
     • not to provide, or otherwise make available, the Tool in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us;
     • to comply with all applicable technology control or export laws and regulations.

1. INTELLECTUAL PROPERTY RIGHTS
   • You acknowledge that all intellectual property rights in the Tool throughout the world belong or are licensed to us and that rights in the Tool are licensed (not sold) to you. You acknowledge that, other than the right to use the Tool in accordance with the terms of this Licence, you have no intellectual property rights in, or to, the Tool or the trademarks used in connection with the Tool. Our rights in and to intellectual property and similar rights in the Tool and otherwise used in connection with the Tool are as further set out in the the Site Terms and Conditions of Use and the App End User Agreement.
   • You acknowledge that you have no right to have access to the Tool in source code form other than as expressly provided in this Licence.
2. LIMITATION OF LIABILITY
   • Our liability under and in connection with this Licence and your use of the Tool will be governed by the Site Terms and Conditions of Use and the App End User Agreement.
   • We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
   • We are not liable for business losses. The Tool is for domestic and private use. If you use the Tool for any commercial, business or resale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You acknowledge that the Tool has not been developed to meet your individual requirements.
3. AMENDMENTS AND TERMINATION
   • We may terminate this Licence immediately by written notice to you if you commit a material or persistent breach of this Licence which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so.
   • We also reserve the right (acting reasonably) to modify, suspend or discontinue your access to the Tool, at any time for business or operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
   • Upon termination for any reason:

(a) all rights granted to you under this Licence shall cease; and

(b) you must cease all activities authorised by this Licence.

• We may update or amend the contents and information included on the Tool as well as this Licence from time to time to comply with applicable laws and/or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Site and/or the App. By continuing to use the Tool, you agree to be bound by the terms of these updates and amendments.

1. COMMUNICATIONS BETWEEN US
   • Should you have any questions about this Licence or if you wish to contact us for any reason, please use the Contact Us section on the Site.
2. HOW WE MAY USE YOUR PERSONAL INFORMATION
   • Access to your camera or to an image you choose to upload is required if you wish to have your image analysed by the Tool. We do not collect or store your image without your prior consent. You can withdraw your consent to our processing of your data at any time. The information analysed and outputs of that analysis are used to provide you with the shade match Tool service. The information is not used to identify you or verify the identity of any individual.
   • We will use your personal data to make the Tool available to you, including to generate your results and make product recommendations. For more information about how we and our third-party suppliers use your personal data and for more information about your data protection rights please see our Privacy Policy. If you are based in the US, please refer to our US Privacy Policy. For readers in any other part of the world, please refer to the Privacy Policy available on thehttps://www.charlottetilbury.com/ website for your region.
3. OTHER IMPORTANT TERMS
   • We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
   • Each of the conditions of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining conditions will remain in full force and effect.
   • If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
   • These terms are governed by English law. In the event of any matter or dispute arising out of or in connection with this Licence, you and we shall submit to the exclusive jurisdiction of the English courts.

By accessing and using the Tool, or otherwise actively accepting these terms, you confirm that you accept the terms of this Licence and that you agree to comply with them.

If you do not agree to these terms, you must not use the Tool.

We recommend that you print a copy of these terms for future reference.

SHADE FINDER PROCESSING NOTICE

Last Updated: 20 November 2024

ABOUT THIS NOTICE

Charlotte Tilbury Beauty Limited (“we”, “us,” etc.) respects your privacy and is committed to protecting it. This Notice explains our practices relating to facial images processed by the Shade Finder tool.

For more information on how we use your personal data, please see our Privacy Policy. For other terms and conditions that apply to your interactions with this Shade Finder, please visit our Terms of Use.

WHAT IS BIOMETRIC DATA?

As used in this Notice, “biometric data” means: personal data resulting from specific technical processing relating to the physical, physiological or behavioural characteristics of a natural person, which allow or confirm the unique identification of that natural person, such as facial images or dactyloscopic data.

HOW YOUR DATA IS USED

If you choose to use Shade Finder, one of our “Virtual Tools”, your image will be used to provide the functionality of the Virtual Tool. In some cases, you may choose to either allow access to your camera or upload a photo in order for the Virtual Tool to complete a shade matching result personalised for you.

The facial images that you input into the Shade Finder are not classified as Biometric Data under data protection laws. These images will not be used to verify your identity, authenticate your identity, or recognise you. Instead, they will solely be used to assist in providing a personalised shade match. Therefore, Shade Finder is not a biometric recognition system.

HOW WE PROTECT YOUR DATA

We are committed to processing your data responsibly and ensuring your privacy. Any images provided will be handled with strict confidentiality and will only be used for the purpose of shade matching unless you have explicitly agreed otherwise. 

Your image may be shared with or directly collected by third parties (such as our service providers) for purposes of providing you with or facilitating the Virtual Tool that you are interacting with. To the extent that we collect and subsequently disclose any facial images to third party service providers in order to facilitate our Virtual Tool, we restrict how such partners may use and share such data. They will not be shared with third parties (excluding service providers), except as required by law or with your explicit consent.

We do not share or facilitate the sharing of your image data with third parties (excluding service providers) unless you have consented to the disclosure, or where the disclosure is otherwise permitted or required by law. We never sell, lease, trade, or otherwise profit from your image data.

RETENTION AND DELETION OF YOUR BIOMETRIC DATA

Images will be deleted immediately after your Shade Finder result has been provided.

FOR MORE INFORMATION

If you have any questions or concerns about how your data is processed or stored, please feel free to contact us, please contact us at: legal@charlottetilbury.com.

CONSUMER REVIEW POLICY

Last Updated: April 2025

Charlotte Tilbury Beauty Limited has its registered offices at 8 Surrey Street, London, WC2R 2ND. In this Consumer Review Policy, we use “we”, “us” and “our” to refer to the head office of Charlotte Tilbury Beauty Limited at the registered office address above and our affiliates. We value your feedback on our products.

This policy (the “Policy”) sets out the rules you need to follow when leaving a product review, and how we approach product reviews. It’s important that you read and understand this Policy before leaving a product review.

THE DOS AND DON’T’S OF PRODUCT REVIEWS

DO:

• Write about what you liked or disliked about your product and your own experience using it.
• Only express opinions that you genuinely hold.
• Be accurate with your review.
• If you have been incentivised to leave a review (for example, you received any kind of incentive to leave a review such as being given the product for free, receiving a discount in return for leaving a review or you have some kind of financial connection with Charlotte Tilbury), always ensure you mark your review as “incentivised”. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised” (please see below for more information).
• Make sure you review also complies with our Terms & Conditions of Use – in particular, the “User Content” section.
• Always comply with the law.

DON’T:

• Leave reviews that may be deceptive or misleading.
• Conceal if a product review has been incentivised.
• Leave a review if you haven’t used the product you are reviewing or leave a review that isn’t based on your own experience.
• Use inappropriate language, be offensive, hateful or inflammatory.
• Post the same review multiple times.
• Include people’s full names, personal information or contact information in your review.
• Suggest your review is the opinion of another person or company if you are not authorised to represent them.
• Stray off topic – your review should be about a product you have reviewed.
• Link to URLs.
• Include any illegal content in your review.

HOW PRODUCT REVIEWS WORK

Our reviews

We do not allow fake reviews or concealed incentivised reviews on our website. Please ensure you follow the “Do’s and Don’ts” above when leaving a product review. We reserve the right to remove any product reviews that do not comply with this Policy. If we suspect you have left a product review that does not comply with this Policy, we may restrict your ability to post product reviews in the future.

Reviews are displayed in order of relevance. What is most relevant depends on a number of factors including how recent the review is, how helpful other users find the review, how detailed the review is etc. If you like, you can sort and/or filter reviews by date (most recent to least recent), review score etc.

If you come across a product review that does not comply with this Policy, please report this to us. You can do this by using the Contact Us section on the website.

Please be aware that product reviews are intended for publication to help other customers learn more about product experience. Product reviews are not intended as a means of contacting us. If you would like to contact us with a query or complaint, you can do so by using the Contact Us section on the website.

When and how you can you submit a review

If you have purchased a product from us, you will be sent an email with a link that allows you to leave a product review.

You may also be offered the opportunity to leave an incentivised review (please see below for more information).

Incentivised reviews

Some users may be invited to participate in an incentivised review program. This means a user will receive a benefit by leaving a review – for example, they may be given the product they are to review for free.

Product reviews are most valuable when they are honest and unbiased. Therefore, it is particularly important that anyone who has been incentivised to leave a review discloses this by marking the review as “incentivised” before it is submitted. If you are taking part in an incentivised review program, your product review will automatically be marked as “incentivised”.

You can see which reviews have been incentivised as they will include a note (such as “Received Free Product”) saying the reviewer received an incentive for the review.

UPDATES TO THIS POLICY

We may change this Policy from time to time. When we post changes to this Policy, we will revise the “Last Updated” date at the top of this Policy.

CONTACT US

If you have questions about this Policy, you can do this by using the Contact Us section on the website.