shipping information
STANDARD DELIVERY
Order before 13h00 on 17th December to receive your parcel in time for Christmas, and 12h00 on 23rd December in time for New Year's Eve.
Please allow 3-5 business days to receive your order.
€3.95 or FREE on orders over €59. Standard delivery is FREE for Silver and Rose Gold Loyalty members on all orders.
*Please note that delivery may be delayed subject to bank holidays (non-working days) or disruptions, and delivery times may be affected accordingly.
| ORDER PLACED | AVERAGE STANDARD DELIVERY TIME (DAYS) | EXPECTED DELIVERY DATE |
|---|---|---|
| Up to Mon 24th Nov | 3-5 working days | Mon 1st Dec |
| Tue 25th Nov - Sun 30th Nov | 3-7 working days | Fri 5th Dec |
| Mon 1st - Fri 5th | 3-9 working days | Fri 12th Dec |
EXPRESS DELIVERY
Order before 12h00 on 19th December to receive your parcel in time for Christmas, and 18h00 on 26th December in time for New Year's Eve
€9.95 or FREE on all orders over €230. Express delivery is FREE for Rose Gold Loyalty members on all orders.
Delivery in 1 - 2 days. Order by 12.30pm for same day dispatch, orders placed after this time will be dispatched the following working day.
Please note, all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.