shipping information
STANDARD DELIVERY - £2.95
Standard delivery costs £2.95. FREE on orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders.
Please allow a minimum 3-5 business days to receive your order*.
EXPRESS DELIVERY - £5.95
Express delivery costs £5.95. FREE on all orders over £185 or FREE for Level 3, 4 & Vault Loyalty Members on all orders.
Place your order before 10:30pm Monday-Friday for next day delivery by Evri. Orders placed after 10:30pm or on Saturday-Sunday will be delivered within 1-2 working days*.
Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Please note that shipping may be delayed due to bank holidays (non-working days) and delivery times may be affected accordingly.
*Subject to national carrier delays and disruptions.
NEW! CLICK AND COLLECT
Standard - £2.95: FREE on all orders over £49 or FREE for Level 1 & 2 Loyalty Members on all orders. Delivery to your nearest Evri Collection Point. Please allow 2-5 working days from the date of your order for your parcel to be ready to collect.
Express - £5.95: FREE on all orders over £185 or FREE for Level 3, 4 & Vault Loyalty Members on all orders. Place your order before 8pm Monday-Thursday for next day delivery to you nearest Evri Collection Point. Orders placed after 8pm or on Friday-Sunday will be ready to collect within 1-2 working days.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (£3.95 or FREE on all orders over £100) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Please visit Magic Gift Wrapping for all gift wrap options.
Free UK Shipping
If the total cost of your order is over £49 or you are [Level 1 & 2 Loyalty Members](https://www.charlottetilbury.com/loyalty-landing-page), you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.