Returns Policy


We are committed to providing premium customer service to our customers and accept returns free of charge. If you receive products from that do not meet your expectations, please return the unused or gently used products within 30 days of purchase for a full refund.

Items returned more than 30 days from purchase will receive a store credit if within 60 days.

Exchanges cannot be processed at this time.

Please note: For all bundle purchases, individual components may not be returned separately.

Please follow the instructions below so that we can process your return as quickly as possible.

  1. On the Return Form enclosed in your order please enter the quantity you wish to return and select the appropriate reason code.
  2. Pack your returns in the original packaging and attach the pre-paid U.S Postal Service Returns label to the outside of your parcel.

Please allow up to 21 business days for processing.

If you have any questions on our policies, please feel free to email us at or call 1-855-528-8495 to speak to a member of our Tilbury Team.