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Charlotte's Magic Cream
Scent of a Dream
Filmstar Bronze & Glow
Full Fat Lashes
The Rock Chick
The Uptown Girl
The Golden Goddess
The Glamour Muse
The Vintage Vamp
The Dolce Vita
Glowing, Pretty Skin Palette
Daytime On The Go
Magical Mini Brush Set
10 ICONIC LOOKS
COSMIC GIFT FINDER
We are committed to providing premium customer service to our customers and accept returns free of charge. If you receive products from charlottetilbury.com that do not meet your expectations, please return the unused or gently used products within 30 days of purchase for a full refund.
Items returned more than 30 days from purchase will receive a store credit if within 60 days.
Exchanges cannot be processed at this time.
Please note: For all bundle purchases, individual components may not be returned separately.
Please follow the instructions below so that we can process your return as quickly as possible.
1. On the Return Form enclosed in your order please enter the quantity you wish to return and select the appropriate reason code.
2. Pack your returns in the original packaging and attach the pre-paid U.S Postal Service Returns label to the outside of your parcel.
Please allow up to 14 business days for processing.
If you have any questions on our policies, please feel free to email us at [email protected] or call 1-855-528-8495 to speak to a member of our Tilbury Team.
If your goods are received as faulty or damaged once opened please contact us at [email protected] or call 1-855-528-8495 within 48 hours of receiving your order.
If you wish to return an item you received as gift, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at charlottetilbury.com/us/.
On all orders
On orders over $250
Monday: 9:30am - 6pm EST
Tuesday - Thursday: 9:30am - 8pm EST
Friday: 9:30am - 6pm EST