How do I join Charlotte's Loyalty Programme?
You will automatically be enrolled into Charlotte's Loyalty programme when you create a Charlotte Tilbury account or log in to your existing account. Your purchases made in the last 12 months prior to account creation will count towards your Loyalty status if we can verify your purchases to the same email address used to create an account.
What are Levels?
Levels indicate where you are within my Loyalty programme, Darling! Move through my Levels to unlock Rewards and Benefits
What are Rewards?
Your Rewards are code based and can only be used on only one basket purchase, within a 12 month period. Rewards can be added to basket and redeemed at checkout when your basket reaches the individual Reward qualifiers.
What are Benefits?
Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.
How do I earn Rewards and Benefits?
By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (full country exclusions list link here, your purchases will help you move through Levels - the more you spend, the more Magic Benefits and Rewards you will unlock!
Do all my purchases count towards Charlotte’s Loyalty Programme?
All orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level. You must be logged into a valid Charlotte Tilbury account to earn. If you are using a Guest Checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.
If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if you shop on www.charlottetilbury.com and then on www.charlottetilbury.nl, you will activate two loyalty accounts which can not be consolidated.
Do my Loyalty Levels expire?
When you enter one of Charlotte's Loyalty Levels, you will have 12 months to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 12 months and not moved into the next Level, you will drop to the Level reflective of your last 12 months’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! your My Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will refresh again 12 months after joining your new Level.
How do I redeem my Rewards and Benefits?
You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the Loyalty section within My Account.
Charlotte's Loyalty Programme Terms and Conditions
Please see following link to terms and conditions for Charlotte's Loyalty Programme. If you do not agree to the amended Terms or should you not wish to participate in Charlotte's new Loyalty Programme, you can close your account via your account dashboard on www.charlottetilbury.com or contact us by email at customercare@charlottetilbury.com and we will close your account. After closing your account all future orders can be placed through Guest Checkout