promotion & competition terms and conditions

FREE GIFT WITH PURCHASE PROMOTIONS

These terms and conditions (”Free Gift with Purchase Terms”) govern promotions advertised on http://www.charlottetilbury.com (“Website”), the Charlotte Tilbury Beauty app (“App”) or any Charlotte Tilbury Beauty store (“Store”) where you are eligible to receive a free gift (“Gift”) with a Qualifying Purchase (“Promotion”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Free Gift With Purchase Terms are to CTBL.

Should you have any questions about these Free Gift with Purchase Terms, you may contact us at customercare@charlottetilbury.com.

BY PARTICIPATING IN A PROMOTION, YOU ACCEPT THESE FREE GIFT WITH PURCHASE TERMS

By participating in a Promotion, you confirm that you accept these Free Gift With Purchase Terms and that you agree to comply with them. If you do not agree to these terms, you must not participate in a Promotion. We recommend that you print a copy of these Free Gift With Purchase Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; • Our Cookies Policy, which sets out information about the cookies on our Website; and • Any additional terms and conditions set out in the promotional materials. If you purchase products or services from our Website or App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE FREE GIFT WITH PURCHASE TERMS

We may update or amend these Free Gift With Purchase Terms from time to time and will post updated Free Gift With Purchase Terms on our Website. When you wish to participate in a Promotion, please check these Free Gift With Purchase Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Free Gift With Purchase Terms, you must not participate in a Promotion. Any participation in a Promotion after the changes take effect means you agree to the updated Free Gift With Purchase Terms.

THE PROMOTION AND HOW TO PARTICIPATE

To receive the Gift you must spend the “Qualifying Amount” as detailed in the promotional material (including but not limited to in any disclaimers) on the purchase of products on the Website, App, or Store (“Qualifying Purchase”) during the timeframes set out in the promotional material (“Promotion Period”).

If you purchase the following, they will not contribute to the Qualifying Amount:

• e-gift cards and consultations; and • subscriptions; or • delivery costs. The Qualifying Amount is the amount after any discounts have been applied.

If you make a purchase outside of the Promotion Period, you will not receive the Gift with your purchase.

Delivery charges may apply to the Qualifying Purchase or any other products purchased.

You may participate in the Promotion multiple times within the Promotion Period provided you make a Qualifying Purchase on each occasion.

Should you have any questions about participating in a Promotion, you may contact us at customercare@charlottetilbury.com.

We reserve the right to cancel or amend a Promotion at any time at our sole discretion.

THE GIFT

The Gift shall be as detailed in the promotional material.

The Gift is subject to availability and whilst stocks last. There is no cash alternative for the Gift and we reserve the right to substitute the Gift with a gift of equal or greater value.

The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the Gift.

If any product(s) purchased as part of a Qualifying Purchase are returned and the Qualifying Purchase would therefore fall below the Qualifying Amount, you will be required to return the Gift. Failure to return the Gift will result in the refund not being processed and could lead to the closure of your account.

ELIGIBILITY TO PARTICIPATE

You may not participate in a Promotion if you are an employee of CTBL and/or our group companies.

We reserve the right to disqualify you from a Promotion if you are acting in any manner deemed by us to be in breach of these Free Gift with Purchase Terms.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

The Gift is for domestic and private use. You agree not to use or re-sell the Gift for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. 

GENERAL

These Free Gift with Purchase Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Free Gift with Purchase Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter”). Contact email: customercare@charlottetilbury.com.

1. The Promotion & Entry

2.1 All new customers that create an account on www.charlottetilbury.com (the “Website”) and/or the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Website and Mobile App Discount Codes below.

2.2 Users of the Website Discount Code will also receive free standard/ground shipping (excluding Australian customers).

2.3 Customers will be able to redeem each code for the Website and the Mobile App upon their first-time purchases made on each.

1. Eligibility & Restrictions

3.1. The Website Discount Code: DARLING15.

3.2 The Mobile App Discount Code: CTAPP15.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App

Discount Code:

I. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

II. each code may only be used once;

III. each code cannot be used in conjunction with other discounts or offers;

IV. each code can only be used by a new customer that is making their first purchase on the Website and/or the Mobile App and is logged into their created account;

V. each code should not be shared with anyone else;

VI. each code cannot be redeemed via the ‘Guest Checkout’ option; and

VII. each code cannot be redeemed in the excluded regions set out below.

3.4. The following regions are excluded from participating in the Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promoter ships to.

3.5 The Promoter monitors all accounts created. Each customer may only create one account on the Website and the Mobile App. Should the Promoter deem that one customer is linked to multiple accounts, this will result in all accounts being closed (including any future accounts that may be created).

1. Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participating customer where such damage or loss was not at the time the entry into the Promotion made a reasonably 15% OFF FOR NEW CUSTOMERS

These terms and conditions (“15% Discount Terms”) govern the discount codes (“Discount Code”) available to new customers who create an account on www.charlottetilbury.com (“Website”) and/or the Charlotte Tilbury Beauty app (“App”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these 15% Discount Terms are to CTBL.

Should you have any questions about these 15% Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE 15% DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these 15% Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these 15% Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE 15% DISCOUNT TERMS

We may update or amend these 15% Discount Terms from time to time and will post updated 15% Discount Terms on our Website. When you wish to use the Discount Code, please check these 15% Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated 15% Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated 15% Discount Terms.

ELIGIBILITY & RESTRICTIONS

If you are a new customer and create an account on our Website and/or our App, you can redeem the below Discount Codes for 15% off eligible CTBL products.

Website Discount Code: DARLING15.

App Discount Code: CTAPP15.

You may redeem a Discount Code for each of our Website and our App and use the applicable Discount Code for your first purchase on our Website and App.

The Discount Code:

• Is not valid for purchases of discounted items, hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, or any other products that we may exclude from time to time; • may only be used once; • cannot be used in conjunction with other discounts or offers; • can only be used by a new customer that is making their first purchase on the Website and/or the App and is logged into their created account; • should not be shared with anyone else; • cannot be redeemed via the ‘Guest Checkout’ option; and • cannot be redeemed in the excluded regions set out below. The Discount Code can only be used in regions where the Discount Code is advertised as being available on our Website and App.

We monitor all accounts created on our Website and our App. You may only create one account on our Website and our App. Should we become aware that you are linked to multiple accounts, we reserve the right to close or suspend your account (and any future accounts you create).

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

GENERAL

These 15% Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Virtual Pro-Artist Masterclasses Terms and Conditions

These terms and conditions (“Masterclass Terms”) govern your participation in a virtual Charlotte Tilbury Beauty pro-artist masterclass event (“Masterclass”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Masterclass Terms are to CTBL.

Should you have any questions about these Masterclass Terms, you may contact us at customercare@charlottetilbury.com.

BY BOOKING OR ATTENDING A MASTERCLASS, YOU ACCEPT THESE MASTERCLASS TERMS

By booking and/or attending a Masterclass, you confirm that you accept these Masterclass Terms and that you agree to comply with them. If you do not agree to these terms, you must not book or attend a Masterclass. We recommend that you print a copy of these Masterclass Terms for future reference.

The following additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase any products or services from our Website and/or our app (“App”) our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE MASTERCLASS TERMS

We may update or amend these Masterclass Terms from time to time and will post updated Masterclass Terms on our Website. When you wish to book or attend a Masterclass, please check these Masterclass Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Masterclass Terms, you must not book or attend a Masterclass. Any Masterclass that you book or attend after the changes have taken effect means you agree to the updated Masterclass Terms.

HOW TO BOOK A MASTERCLASS

You must be aged 18 or over to book and/or attend a Masterclass.

To attend a Masterclass, you must book a ticket via the App. You may only book 1 ticket for each Masterclass. Tickets are free of charge. Tickets to each Masterclass event are limited and are allocated on a first-come-first-served basis.

CANCELLING AND AMENDING YOUR MASTERCLASS

We reserve the right to reschedule or cancel your Masterclass, its content and/or its presenter and will endeavour to provide you with reasonable notice of any cancellation or rescheduling. If we cancel or reschedule your Masterclass, you can reschedule your Masterclass for a new date and time.

You can cancel or reschedule your Masterclass by providing us with reasonable notice (at least 2 hours prior to your Masterclass) via customercare@charlottetilbury.com.

Any rescheduled Masterclasses are subject to availability.

YOUR MASTERCLASS

Only one person may attend your Masterclass using your ticket.

The presenters will be selected by us.

Any information and/or product recommendations in a Masterclass are for informational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of a Masterclass.

We reserve the right to end your participation in a Masterclass if we have reason to believe you are acting inappropriately or in any manner deemed by us to be in breach of these Masterclass Terms.

Your Masterclass will be carried out in the English language and conducted via a live video link. The Masterclass transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Masterclass will be uninterrupted or error free.

A Masterclass is for private use only.

If you use the chat function during your Masterclass you must comply with our Website Terms of Use.

For any questions about a Masterclass, please contact customercare@charlottetilbury.com.

PROMOTIONS

We may from time to time offer discounts and promotions in connection with a Masterclass. The terms and conditions governing such discounts and promotions will be made available when the discount or promotion is advertised.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

INTELLECTUAL PROPERTY RIGHTS

You must not record the Masterclass (video and/or audio).

We are the owner or the licensee of all intellectual property rights in the Masterclass and all content and materials shared during the Masterclass (except for any content you post in the live chat). All such rights are reserved.

You must not use any part of the Masterclass for commercial purposes without obtaining a licence to do so from us or our licensors.

Nothing in these Masterclass Terms gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Masterclass, and/or any of our or our licensor’s intellectual property rights.

If you copy, download or share any part of a Masterclass in breach of these Masterclass Terms, your right to participate in a further Masterclass will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

DATA PROTECTION AND PUBLICITY

By booking a Masterclass, you acknowledge that we (and our group companies on our behalf), may process, store, distribute and/or use the information (including personal data) you provide when making the booking.

For further information about how we will process the personal data you provide us, please see our Privacy Policy.

GENERAL

These Masterclass Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Masterclass Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

1:1 ONLINE BEAUTY CONSULTATIONS TERMS AND CONDITIONS

These terms and conditions (“Online Beauty Consultation Terms”) govern any online virtual make-up artist (“MUA”) consultations with a Charlotte Tilbury Beauty MUA (“Consultation”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Online Beauty Consultation Terms are to CTBL.

Should you have any questions about these Online Beauty Consultation Terms, you may contact us at customercare@charlottetilbury.com.

BY BOOKING OR ATTENDING A CONSULTATION, YOU ACCEPT THESE ONLINE BEAUTY CONSULTATION TERMS

By booking and/or attending a Consultation, you confirm that you accept these Online Beauty Consultation Terms and that you agree to comply with them. If you do not agree to these terms, you must not book or attend a Consultation. We recommend that you print a copy of these Online Beauty Consultation Terms for future reference.

The following additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on https://www.charlottetilbury.com (“Website”); If you purchase products or services from our Website or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or our App (as applicable).

CHANGES TO THESE ONLINE BEAUTY CONSULTATION TERMS

We may update or amend these Online Beauty Consultation Terms from time to time and will post updated Online Beauty Consultation Terms on our Website. When you wish to book or attend a Consultation, please check these Online Beauty Consultation Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Online Beauty Consultation Terms, you must not book or attend a Consultation. By booking or attending a Consultation after the changes have taken effect means you agree to the updated Online Beauty Consultation Terms.

HOW TO BOOK A CONSULTATION

You must be aged 18 or over to book and/or attend a Consultation.

You can book a Consultation by visiting the “Virtual Consultation with Team Tilbury” page (https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury) on our Website, or on our App. You can book a free of charge Consultation (“Free Consultation”) or a paid for Consultation (“Paid Consultation”). You will receive a booking confirmation via email. Your Consultation shall be for the date and time selected and confirmed in email.

We reserve the right to set a limit on the number of Free Consultations which are available to be booked by the same customer.

You must pay for a Paid Consultation in local currency. You cannot pay for a Paid Consultation using Klarna, Afterpay or other deferred payment method made available from time to time.

DISCOUNT CODE AND ELIGIBILITY

If you have booked a Paid Consultation, you may be offered a discount code to use on our Website or App for a value up to the value of your Paid Consultation. Your discount code will be issued by email after your Paid Consultation (“Discount Code”) and can be redeemed on the purchase of products on our Website or App. You must not share the Discount Code with anyone else.

The Discount Code:

• can only be redeemed on the Website or App in the country in which you purchased the Paid Consultation; • cannot be redeemed in store; • cannot be redeemed against e-Gift Cards, e-Gift 1:1 Online Beauty Consultations, Kits, discounted products, sale items, delivery costs or in connection with any other offers; • may only be used once; • cannot be shared with anyone else; • will be valid to redeem for a period of 6 months from the date of issue; and • is only available if you have purchased a Paid Consultation (and have not requested a refund and cancellation) – customers that book a Free Consultation will not be eligible to receive or use a Discount Code. CANCELLING AND AMENDING YOUR CONSULTATION

We reserve the right to reschedule or cancel your Consultation and will endeavour to provide you with reasonable notice of any cancellation or rescheduling. If we cancel or reschedule a Paid Consultation, you can request: (i) a refund or (ii) to reschedule your Consultation to a new date and time. If we cancel or reschedule a Free Consultation, you can reschedule your Consultation to a new date and time.

You can cancel or reschedule your Consultation by providing us with reasonable notice (at least 2 hours prior to your Consultation) via customercare@charlottetilbury.com.

If you cancel your Consultation on at least 2 hours prior notice, you may receive a refund. If you cancel your Consultation on less than 2 hours’ notice, you may not receive a refund.

You may request a refund by contacting customercare@charlottetilbury.com.

Any rescheduled Consultations are subject to availability.

If you request a refund, your Discount Code will be cancelled and will no longer be redeemable. If you cancel your Paid Consultation but have already used your Discount Code, you will not be eligible for a refund.

YOUR CONSULTATION

Prior to your Consultation, you will be invited to complete a Pre-Consultation Questionnaire. This is not compulsory but will help the MUA to provide you with a more tailored service. If you choose to provide this information, any personal data you provide will be treated in accordance with our Privacy Policy.

Only one person may attend the Consultation.

The MUA will be selected by us.

If you do not join within the first 10 minutes of the Consultation, we are not obliged to go ahead with the Consultation and may cancel it at our discretion, without providing a refund or rescheduled Consultation. If we do go ahead with the Consultation, it may not run over the allotted time, even if the Consultation starts late.

Any information and/or product recommendations made by a MUA are for informational purposes only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any actions on the basis of the content of a Consultation.

We reserve the right to end a Consultation if we have reason to believe you are acting inappropriately or in any manner deemed by us to be in breach of these Online Beauty Consultation Terms. If we end a Consultation for these reasons, we may revoke your Discount Code.

All Consultations will be carried out in the English language and conducted via a live video link. The Consultation transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Consultation will be uninterrupted or error free.

All Consultations are for private use only.

For any questions about the Consultation, please contact customercare@charlottetilbury.com.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

INTELLECTUAL PROPERTY RIGHTS

You must not record your Consultation (video and/or audio).

We are the owner or the licensee of all intellectual property rights in the Consultation and all content and materials shared during the Consultation. All such rights are reserved.

You must not use any part of the Consultation for commercial purposes without obtaining a licence to do so from us or our licensors.

Nothing in these Online Beauty Consultation Terms gives you a right (or to facilitate a third-party) to use, reproduce, duplicate, copy, sell or resell, modify, transmit, publish, display, distribute, commercially exploit or create derivative works of such, or otherwise exploit, in whole or in part, any Consultation, and/or any of our or our licensor’s intellectual property rights.

If you copy, download or share any part of the Consultation in breach of these Online Beauty Consultation Terms, your right to participate in further Consultations will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

GENERAL

These Online Beauty Consultation Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(c) to fulfil the Discount Code;

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PRO PROGRAM TERMS AND CONDITIONS

Any participation in Charlotte Tilbury Beauty’s Pro Program (“Pro Program”) is governed by the following terms and conditions (“Pro Program Terms”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Pro Program Terms are to CTBL.

Should you have any questions about these Pro Program Terms, you may contact us at customercare@charlottetilbury.com.

BY PARTICIPATING IN THE PRO PROGRAM YOU ACCEPT THESE PRO PROGRAM TERMS

By participating in the Pro Program, you confirm that you accept these Pro Program Terms and that you agree to comply with them. If you do not agree to these terms, you must not participate in the Pro Program. We recommend that you print a copy of these Pro Program Terms for future reference.

The following additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE PRO PROGRAM TERMS

We may update or amend these Pro Program Terms from time to time and will post updated Pro Program Terms on the Pro Program. Every time you wish to use the Pro Program, please check these Pro Program Terms to ensure you understand the terms that apply at that time. If you do not agree to these Pro Program Terms, please contact us immediately by email, at customercare@charlottetilbury.com, and we will remove you from the Pro Program.

ELIGIBILITY FOR THE PRO PROGRAM

You must be a make-up accredited professional or student aged 16 and over and be a member of the Pro Program (“Charlotte Tilbury Pro Member”) to receive the benefits listed below.

To become a Charlotte Tilbury Pro Member, you must submit an online application form which can be found at https://www.charlottetilbury.com/uk/content/pro-program and provide the requested verification documents.

We will notify you via email if your application has been successful.

Becoming a member of the Pro Program is free of charge.

If your circumstances change and you no longer fulfil the eligibility criteria for the Pro Program (for example, you cease to be a professional makeup artist or makeup student), you must notify us immediately at customercare@charlottetilbury.com. We may end your membership with the Pro Program if you no longer meet the eligibility criteria.

YOUR BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy:

• a discount of 30% off (“Discount”) all products available to purchase on our Website and App except for: (i) any kits or bundles; (ii) products that are already discounted or on offer; and (iii) any other products that we may exclude from time to time (“Products”). • communications about the Products including helpful tips and techniques; • invitations to pro masterclasses and events that we hold (“Events”). We cannot guarantee that any Events will be held whilst you are a Charlotte Tilbury Pro Member. An invitation to an Event does not guarantee entry as (i) space may be limited and (ii) you might have to purchase a ticket. Your Discount:

• shall begin on the date we notify you that you are a Charlotte Tilbury Pro Member and shall last for at least twenty four (24) months, unless you cease to be eligible to be a member or your membership is terminated or the Pro Program is amended or terminated; • can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP) which is the value after the Discount has been applied. Should you exceed this limit, your Discount may no longer apply; • will be made available on your Charlotte Tilbury Pro Member account; and • does not apply to any shipping costs. Your Discount must not be shared with anyone else. Products purchased by you using your Discount are for personal or professional use only and must not be resold or exchanged. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke your Discount with immediate effect.

Any returns will take into account your Discount.

TERMINATING YOUR MEMBERSHIP OF THE PRO PROGRAM

We may terminate your membership with the Pro Program (and any related Charlotte Tilbury Beauty accounts you may have) with immediate effect by giving written notice to you (such as to the email associated with your membership) if:

• You publish content in relation to the Pro Program, our brand and/or any Events (“Content”) or any other content, which we deem to be inappropriate, offensive and/or does not comply with any briefs, comments and/or feedback provided by us; • You publish Content which does not comply with the “Guidelines” set out in these Pro Program Terms; • You do not action changes to Content which have been requested by us within 7 days; • Where there is reason to believe that you have falsely claimed to not receive any packages and/or free gifts which you have been provided in relation to the Pro Program, or you have misused the Discount and/or free products or gifts received for personal financial gain; • If you no longer meet the eligibility criteria; or • You breach these Pro Program Terms. If you wish to no longer be a member of the Pro Program for any reason, you may terminate your membership by contacting us at customercare@charlottetilbury.com.Upon receipt of such notice, we will terminate your membership to the Pro Program.

GUIDELINES

You must ensure that your Content:

• complies with any briefs, comments and/or feedback provided by us;

• complies with applicable laws and regulations, including but not limited to adding #AD at the beginning of all captions for any posts;

• does not contravene any person's legal rights or promote, advocate or assist illegal activity (such as, by way of example only, breaching a duty of confidence, intellectual property infringement, or computer misuse); • is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity; • is not abusive, offensive, hateful, threatening, inflammatory, and/or does not promote violence, and is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone; • is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation; • is accurate (where it contains statements) and is not misleading, false, libellous, or defamatory; • does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; • does not give the impression that it emanates from us (unless that is in fact the case); • does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’; • only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and • complies with any terms and guidance set out in our Consumer Review Policy. HOW WILL YOUR DATA BE USED

We need your consent to send you the promotional emails specified under the section “Your Benefits”, which you would have already provided if you opted-in to receiving marketing emails through signing up via our Website or app. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com.

You can change your mind about receiving these promotional emails and stop receiving them at any time by:

• contacting us at customercare@charlottetilbury.com; • using the unsubscribe function on any promotional email; or • changing your marketing preferences in your account with us (if applicable). CTBL will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Program in accordance with the Pro Program Terms. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Pro Program, please see our Privacy Policy and Cookies Policy.

GENERAL

We reserve the right to cancel or amend the Pro Program (including but not limited to the Discount) at any time.

These Pro Program Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Pro Program Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

From time to time, Charlotte Tilbury Beauty gifts official Charlotte Tilbury products to influencers and trusted accounts for use such as prizes in giveaways/prize promotions run on the influencers own social media accounts.

In those situations, the prize promoter is the influencer launching the giveaway/prize promotion and not Charlotte Tilbury Beauty.

Whilst Charlotte Tilbury Beauty does its utmost to only work with reputable influencers and affiliates who act in accordance with local laws and regulations, ultimately it is the influencer / affiliate that is solely responsible for the operation of and/or the terms and conditions that apply to such giveaways/prize promotions.

All communications regarding influencer-led giveaways/prize promotions should be directed to the influencer, and not Charlotte Tilbury Beauty.

STUDENT DISCOUNT TERMS AND CONDITIONS

These terms and conditions (“Student Discount Terms”) govern the discount code available to students with a registered UNiDAYS, Student Beans or TOTUM account (“Discount Code”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Student Discount Terms are to CTBL.

Should you have any questions about these Student Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE STUDENT DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these Student Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these Student Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE STUDENT DISCOUNT TERMS

We may update or amend these Student Discount Terms from time to time and will post updated Student Discount Terms on our Website. When you wish to use the Discount Code, please check these Student Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Student Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated Student Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for UNiDAYS, Student Beans or TOTUM verified members who have logged in to obtain the code; • may not be valid for TOTUM verified members for certain promotional periods run on the Website and/or App as decided by CTBL at its sole discretion; • is non-transferable; • can only be used once and is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on the Website or the App; and • cannot be redeemed on the purchase of gift cards, bundles, kits, products that are already discounted, or any other products that we may exclude from time to time. LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

DATA PROTECTION

By redeeming the Discount Code, you acknowledge that we (and our group companies on our behalf), may process, store, distribute and/or use the information (including personal data) you provide when applying for the code.

For further information about how we will process the personal data you provide us, please see our Privacy Policy.

GENERAL

These Student Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

NHS AND EMERGENCY WORKERS DISCOUNT TERMS AND CONDITIONS

These terms and conditions govern the discount codes (“Discount Code”) available to employees of the NHS and the Emergency Services in the UK (“NHS and Emergency Workers Discount Terms”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these NHS and Emergency Workers Discount Terms are to CTBL.

Should you have any questions about these NHS and Emergency Workers Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these NHS and Emergency Workers Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these NHS and Emergency Workers Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

We may update or amend these NHS and Emergency Workers Discount Terms from time to time and will post updated NHS and Emergency Workers Discount Terms on our Website. When you wish to use and/or redeem the Discount Code, please check these NHS and Emergency Workers Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated NHS and Emergency Workers Discount Terms, you must not use and/or redeem the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated NHS and Emergency Workers Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members; • is non-transferable; • is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on our Website and the App (UK only); • cannot be redeemed on gift cards, bundles, kits, products that are already discounted or any other products that we may exclude from time to time; • is only available for UK residents. LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

GENERAL

These NHS and Emergency Workers Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Refer a Friend Terms and Conditions

These terms (“Refer a Friend Terms”) apply to when you (“Referrer”) refer a friend (“Friend”) who makes their first online purchase on www.charlottetilbury.com (“Website”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com and/or our App (“Offer”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Refer a Friend Terms are to CTBL.

Should you have any questions about these Refer a Friend Terms, you may contact us at customercare@charlottetilbury.com.

BY REDEEMING THE OFFER YOU ACCEPT THESE REFER A FRIEND TERMS

By redeeming the Offer, you confirm that you accept these Refer a Friend Terms and that you agree to comply with them. If you do not agree to these terms, you must not redeem the Offer. We recommend that you print a copy of these Refer a Friend Terms for future reference.

The following additional policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE REFER A FRIEND TERMS

We may update or amend these Refer a Friend Terms from time to time and will post updated Refer a Friend Terms on our Website. When you wish to redeem the Offer, please check these Refer a Friend Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Refer a Friend Terms, you must not redeem the Offer. Any redemption of the Offer after the changes take effect means you agree to the updated Refer a Friend Terms.

QUALIFYING CONDITIONS

To redeem the Offer, simply enter your name and email address in the “Refer a Friend” offer box and click “Continue”. You will then have the opportunity to share a Promotional Code with a friend via email, Facebook, SMS or via a Link (“Friend’s Promo Code”). The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

YOUR FRIEND’S PROMO CODE

In order for the Friend to be able to redeem the Friend’s Promo Code, that person must:

• Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address); • Not be the same person as the Referrer; • Open the message or link sent to them by the Referrer to obtain the Friend’s Promo Code; • Make a purchase on the Website for any products available on the Website excluding those specified under the “Exclusions” section of these Refer a Friend Terms (“Qualifying Products”); and • Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com, which may vary from time to time (“Qualifying Amount”) on the Qualifying Products before the Friend’s Promo Code expires (within 14 days of receipt). The Friend's Promo Code expires within 7 days of the Friend’s receipt of such code.

REFERRER’S PROMO CODE

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own promotional code by email for the Offer (“Referrer’s Promo Code”).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled. A Referrer may only earn one Referrer’s Promo Code per each Friend that they validly refer.

In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Referrer’s Promo Code and the Friend’s Promo Code will become invalid (where the Friend’s Promo Code has already been used, it may not become invalid).

Referrer’s Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Referrer’s Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Referrer’s Promo Code within any 24 hour period; (ii) 3 Referrer’s Promo Codes within 1 month; or (iii) GBP £540 of Referrer’s Promo Code value within the last 12 months (or local currency equivalent, as applicable).

There is no requirement for the Referrer to be an existing CTBL customer.

The Referrer’s Promo Code will expire within 90 days of the Referrer’s receipt of such code.

EXCLUSIONS

The Friend’s Promo Code and Referrer’s Promo Code (“Codes”) are not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts (iii) products that are already discounted or on offer or (iv) any other products that we may exclude from time to time. The Codes cannot be applied to previous purchases, and are not redeemable for cash.

ELIGIBILITY

You must be aged 18 or over to redeem the Offer.

The Offer is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

Employees of CTBL and its group companies are excluded from redeeming the Offer.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in CTBL’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's CTBL account and deactivation of the personal link for the Codes.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

DATA PROTECTION AND REFERRALS

By participating in the Refer a Friend programme, the Referrer confirms that they will only share a Friend’s Promo Code, referral link or referral invitation with individuals whom they know personally and who would reasonably expect to receive such communication. The Referrer confirms that they have obtained any necessary permission from the Friend before sending or sharing any referral communication in connection with the programme.

GENERAL

Where the Offer is hosted by a social networking site, it is in no way sponsored, endorsed, administered by or associated with that social networking site.

These Refer a Friend Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: May 2026

CHARLOTTE’S DARLINGS – LOYALTY CLUB

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) run a loyalty programme called ‘Charlotte’s Darlings’ (the “Loyalty Club”). Customers that participate in the Loyalty Club may be referred to as “Loyalty Members”, “you”, or “your”.

Your participation in the Loyalty Club is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to the following (being the “Website Terms”): (1) our website Terms and Conditions of Use; and (2) our Privacy Policy and Cookies Policy to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms, these Terms will prevail.

Please read these Terms carefully. By participating in the Loyalty Club, you agree to these Terms and our Website Terms (each as amended from time to time). If you do not agree to these Terms and our Website Terms, you will not be eligible to participate in the Loyalty Club.

Charlotte Tilbury reserves the right to change these Terms including the eligibility, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels (Loyalty Coins, Loyalty Coin Rewards, Rewards and Loyalty Levels each as described in section 3 below) available under the Loyalty Club; and to terminate or withdraw the Loyalty Club including revoking all earned Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels; or close further participation in the Loyalty Club, at any time in its discretion. Charlotte Tilbury will not be liable for any resulting loss or damage, or compensation to a Loyalty Member, as a result of suspension or cancellation of the Loyalty Club, or any loss of Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) or Loyalty Levels associated with that Loyalty Member’s account.

Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Loyalty Club after the amended Terms are posted will confirm your acceptance of the changes. Therefore, you should review these Terms regularly to understand the terms and conditions that apply to the Loyalty Club. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com so that we can close your Loyalty Club account.

We reserve the right at our sole discretion to disqualify any Loyalty Member from further (or any) use of the Loyalty Club if we have reason to believe that Loyalty Member is tampering with the operation of the Loyalty Club, or is acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, the Website Terms, relevant laws and/or regulations and/or third party rights. If we do so, any Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), Loyalty Levels which that Loyalty Member may have become entitled to by participating in the Loyalty Club are void with immediate effect.

You will be automatically enrolled into the Loyalty Club when you create a Charlotte Tilbury account on www.charlottetilbury.com or the Charlotte Tilbury Beauty app. You can also sign up to the Loyalty Club via the following link: https://www.charlottetilbury.com/loyalty-landing-page.

The minimum age to join the Loyalty Club is 18 years. The Loyalty Club is not targeted at children or intended for use by anyone under the age of 18. Charlotte Tilbury customers who are 18 years or older in the jurisdiction in which they reside are eligible to join the Loyalty Club provided they do not reside in one of the Excluded Jurisdictions (see below). Charlotte Tilbury Pro MembersCharlotte’s Magic Beauty Stars, and Charlotte Tilbury employees are not eligible to join the Loyalty Club.

Should you wish not to participate in the Loyalty Club, you must place all orders through ‘guest checkout’. If you are already a member of the Loyalty Club and you wish to close your account, you can do so by emailing customercare@charlottetilbury.com For the avoidance of doubt, all future orders must then be placed through ‘guest checkout’.

Loyalty Members shall not, while engaging with the Loyalty Club, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

1. GLOBAL RESTRICTIONS TO THE LOYALTY CLUB

The Loyalty Club is available for customers to join via www.charlottetilbury.com or the Charlotte Tilbury Beauty app globally, with the exception of the below countries: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (the “Excluded Jurisdictions”).

Loyalty Club accounts are country specific (and one Loyalty Club account per country only) so any orders made outside the country you reside in will not count towards your Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), or Loyalty Levels eligibility. If you wish to create a Loyalty Club account in multiple countries, your loyalty coin balance, levels, and rewards will be specific to the particular country in which you created the account, and are not transferable.

If the same person is enrolled in the Loyalty Club more than once in the same country (including under different names or addresses), their Loyalty Coins, Loyalty Levels and all rewards (including Loyalty Coin Rewards and Rewards) will only be counted once, and Charlotte Tilbury reserves the right to deactivate any additional Loyalty Club accounts within the same country.

Once logged in to your account, details of your Loyalty Coins (including their value for the purpose of the Loyalty Club), your available rewards (including Loyalty Coin Rewards and Rewards) (and how to redeem these) and your current Loyalty Level will be accessible within the loyalty tab on your account page https://www.charlottetilbury.com/account (your Loyalty Club account).

LOYALTY COINS

Loyalty Coins are calculated based on the value of a Valid Order. A “Valid Order” means an order placed by you for products via www.charlottetilbury.com or the Charlotte Tilbury Beauty app (while logged in to your account), or in selected Charlotte Tilbury own stores in the UK and US (“Beauty Wonderlands”). Orders that are subsequently returned will not be considered Valid Orders. Purchase of services, gift cards, e-gift cards, 1:1 Online Beauty Consultations, free gifts, shipping, monetary value of samples and applicable taxes will not count towards a Valid Order and are excluded.

Loyalty Coins can be used as a discount against product, or can be converted into Loyalty Coin Rewards (see below). Loyalty Coins can only be used on www.charlottetilbury.com or the Charlotte Tilbury Beauty app (i.e. cannot be used in Beauty Wonderlands).

Loyalty Coins have no cash value and may not be sold, transferred or exchanged.

LOYALTY COIN REWARDS

As you earn Loyalty Coins, you will have the option of converting your Loyalty Coins to unlock additional rewards, called Loyalty Coin Rewards (Loyalty Coin Rewards are subject to change – please see your Loyalty Club account for up-to-date Loyalty Coin Rewards). Loyalty Coin Rewards are separate to Rewards (which are associated with your Loyalty Level (see below)).

Loyalty Coin Rewards can only be redeemed on www.CharlotteTilbury.com or on the Charlotte Tilbury Beauty app (i.e. not redeemable in Beauty Wonderlands).

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code.

Loyalty Coin Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Loyalty Coin Reward items for a refund.

LOYALTY LEVELS

When you place a Valid Order, you will earn Loyalty Coins, allowing you to move to a level or tier within the Loyalty Club and unlock rewards associated with that level (being a Loyalty Level). The more you spend, the more Loyalty Coins you will earn, allowing you to move to different Loyalty Level Further detail on Loyalty Levels and the Loyalty Club in general can be found on https://www.charlottetilbury.com/loyalty-landing-page

REWARDS

Each Loyalty Level has bespoke rewards available (being the Rewards). Rewards do not transfer when you move to a different Loyalty Level, and cannot be retrospectively added to your Loyalty Club account. When you move up to a higher Loyalty Level, the corresponding Rewards for that Loyalty Level will be available to be redeemed. If you move down to a lower Loyalty Level, the corresponding Rewards for that Loyalty Level will be available, less any Rewards previously redeemed by you at that Loyalty Level.

Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Reward items for a refund.

EXPIRY

Loyalty Coins, Loyalty Coin Rewards, and Rewards have individual expiries on them (as detailed in your Loyalty Club account) and will be removed from your Loyalty Club account once expired. Loyalty Coins, Loyalty Coin Rewards, and Rewards will also expire if: (1) your participation in the Loyalty Club is terminated (either voluntarily by you, or by us due to your breach of these Terms); or (2) Charlotte Tilbury terminates the Loyalty Club.

REFUNDS ON ORDERS

If an order is refunded where Loyalty Coins, a Loyalty Coin Reward, or a Reward has been used, these will not be refunded to your Loyalty Club balance. You must also return any Loyalty Coin Reward or Reward received when returning your order.

The personal information collected, used, and stored to manage the Loyalty Club is described in our Privacy Policy. By creating an account or enrolling in the Loyalty Club, you confirm that you have read and understood how we use your personal information as described in the relevant Privacy Policy. This includes using your personal information to manage your membership, personalise your experience, award points when you make purchases, allow you to earn Loyalty Coins, send updates about the Loyalty Club, and protect against fraud.

1. GENERAL

The Loyalty Club is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Loyalty Club to benefit from commercial use by purchasing items to resell, are not eligible to participate in the Loyalty Club and will have their accounts deactivated. All Rewards and Loyalty Coins associated with deactivated accounts will immediately become void.

These Terms are governed by English law (i.e. the law of England). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts (i.e. the courts in England).

The Loyalty Club is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

CHARLOTTE’S MAGIC BEAUTY STARS: TERMS AND CONDITIONS

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN CHARLOTTE’S MAGIC BEAUTY STARS (THE “PROGRAM”), YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE PROGRAM.

INVITATIONS TO AND APPLICATIONS FOR THE PROGRAM 

You must be 18+, reside in a country that we currently ship to, and have a minimum of 1,000 social media followers across preferred social channels (including but not limited to Instagram, TikTok, and Twitch), to be considered for inclusion in the Program.

You may be invited to participate in our Program, or you can apply at your own discretion. Only individuals with successful and approved applications are able to participate in the Program, at Charlotte Tilbury Beauty’s sole discretion. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel Limited. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

Upon joining Charlotte’s Magic Beauty Stars Program (the “Program”), you will be guided on creating a PayPal account, unless you have an existing account already. We will notify you as to your applicable commission earnings via a Paypal link that expires 30 days post send on each occasion. 

TERMINATING MEMBERSHIP OF PROGRAM

Charlotte Tilbury Beauty may terminate your membership to the Program (and any related Charlotte Tilbury Beauty accounts you may have) with immediate effect by giving written notice to you (such as the email associated with your membership) in the following instances:

• You publish content in relation to the Program and/or the Charlotte Tilbury Beauty brand (“Content”) which, at the sole discretion of Charlotte Tilbury Beauty, is inappropriate, offensive and/or does not comply with any briefs, comments and/or feedback provided by Charlotte Tilbury Beauty ;
• You do not action changes to Content which have been requested by Charlotte Tilbury Beauty within 7 working days;
• Where there is reason to believe that you have falsely claimed to not receive any packages and/or free gifts which you have been provided for the Program, or you have misused free products or gifts received for personal financial gain;
• Continuing behaviour and/or communications to Charlotte Tilbury Beauty including but not limited to the Consumer Care team which Charlotte Tilbury Beauty has requested you to cease;
• Breaches of these terms (or any terms of our third party service provider of the Program, Dual Limited), or any other Charlotte Tilbury Beauty terms or conditions).

The above is not an exhaustive list and Charlotte Tilbury Beauty reserves the right to terminate your membership to the Program with immediate effect for any other reason as we may deem appropriate (the decision of Charlotte Tilbury Beauty shall be final).

If you wish to no longer be a member of the Program for any reason, you may terminate your membership within the settings function of the Program landing page. Upon receipt of such notice, Charlotte Tilbury Beauty will terminate your membership to the Program.

HOW TO EARN COMMISSION

Upon successful approval and completion of your application to the Program, you will be given:

• a unique promotional code, offering an introductory 15% discount to your clients and social media followers (“Clients and Social Media Followers”) who are not already Charlotte Tilbury Beauty customers or account holders, and who are making their first order on the Charlotte Tilbury Beauty website or app (“Promo Code”); and

• a unique affiliate link to display on your content directing to the Charlotte Tilbury Beauty website or app (“Affiliate Link”). The Affiliate Link can be used across multiple purchases made by your Clients and Social Media Followers.

(The Promo Code and Affiliate Link shall be collectively referred to as “The Promo Code or Link”)

The Promo Code or Link may only be shared with your Clients and Social Media Followers. The Promo Code or Link must not to be shared via any voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury Beauty reserves the right to rescind this offer at any time if we deem the Promo Code or Link is misused, or if we discontinue, limit, or change the terms of the Program.

Commission will only be paid where your Promo Code or Link was used by your Clients and Social Media Followers. 

Any sales made by Clients and Social Media Followers using your Promo Code or Link via any voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales. Commission will only be paid on transactions made on the Charlotte Tilbury Beauty website or app by your Clients and Socia Media Followers, and where the you have uniquely created content directing to the Charlotte Tilbury Beauty website or app.

When communicating the Promo Code or Link to your Clients and Social Media Followers on any social media platform, you must prominently mark the post with #AD.

In order for your Clients or Social Media Followers to redeem a Promo Code or Link, that person must:

• make a purchase on the Charlotte Tilbury Beauty website or app for any product excluding: (i) product bundles and kits where a saving has already been applied; (ii) already discounted products; (iii) gift wrap or virtual consultations; or (iv) in conjunction with other promotional codes; and

• redeem the Promo Code or Link before the expiry date stated.

HOW YOUR DATA WILL BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a member of the Program and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to the Program is necessary to allow us to assess whether you are eligible to become a member of the Program.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a member of the Program and in order to complete your registration and to administer the Program in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application has been successful and, where necessary, to provide you with further information about the Program.

For further details on how we process your personal data collected via the Program in addition to the above, please see our Privacy Policy and Cookies Policy.

GENERAL

You shall not, while participating in this Program, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

Charlotte Tilbury Beauty Limited reserves the right to cancel or amend these terms at any time without prior notice.

These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These terms and conditions (the “Terms”) apply to MAGIC BEAUTY STARS HOLIDAY CHALLENGE (the “Competition”) which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, registered in England with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). For help with participating in the Promotion, please contact Customer Care at customercare@charlottetilbury.com.

COMPETITION & WINNER SELECTION

MAGIC BEAUTY STARS HOLIDAY CHALLENGE #NextBestCreatorAD

YOUR CHANCE TO WIN CHARLOTTE’S LUCKY £13K!

Darling Magic Beauty Stars, this is your moment!! 💫 To close out the holiday season in true Tilbury style, we’re turning up the MAGIC and giving ONE creator the chance to WIN A LUCKY £13,000, plus runner-up prizes before the year ends! We want YOU to show the world why Charlotte Tilbury is magic!! #NextBestCreatorAd

YOUR MISSION Create a scroll-stopping hero post that answers the question: “Why do you LOVE Charlotte Tilbury and her products?” Make it feel like an ad - but keep it real, authentic, confident, and irresistible.

To enter Entrants must:

1. Include the campaign hashtag (#NextBestCreatorAD), and
2. Mention at least two Charlotte Tilbury products in the caption of your video

The Promoter reserves the right to change or cancel the Promotion activity where it becomes necessary to do so without prior notice.

By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms.

During the Competition Period, customers are limited to one (1) entry.

ELIGIBILITY AND PARTICIPATING COUNTRIES

The Competition is open to all eligible Magic Beauty Star members who have reached the age of majority in your jurisdiction of residence to enter the Competition. The Competition is open to all eligible persons resident in UK, USA, Canada (excluding Quebec), Australia (excluding New South Wales, Northern Territory, Australian Capital Territory), Austria, Belgium, Ireland, France, and Germany.

The following groups are excluded from participating: a) employees of the Promoter and its associated companies or group companies; b) anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers; and c) members of the immediate families or households of (a) to (b) above. In entering the Competition, entrants confirm that they are eligible to do so and to claim the Prize and that all information submitted by them is true and accurate. It will be the Promoter’s sole decision as to whether any eligibility requirement have been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. Where legally required to do so, the Promoter can provide translations of these Terms upon request.

COMPETITION PERIOD

The Competition will run for the following period (being the “Competition Period”): 19th December, 2025 - 11:59pm 31st December, 2025 (the “Closing Date”). Entries made before or after the Competition Period will not be eligible.

PRIZE

There will be one winner of the Prize and, five runner-ups who will be chosen at random from all complete and accurate entries. The Prize is the following: 1 Winner: £13,000 5 Runners-Up: £1,000 each The Promoter is not responsible for any additional costs or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

WINNER SELECTION AND NOTIFICATION

There will be one winner of the Prize and, five runners-up who will be chosen at random from all complete and accurate entries. The Promotor shall contact the winner and runners-up following the close of the Competition Period to notify them of their Prize and confirm their details for Prize delivery.

The Promoter will send the surname and county of the winner to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms. If you object to your surname and county being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

CLAIMING THE PRIZE

The winners will receive their Prize via bank transfer, before or no later than January 31st, 2026. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. GENERAL

• If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available.
• The winning entrant and any guest (if applicable) shall not, while using the Prize, display or publicize any political slogans, homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
• The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
• The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights.
• If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant.
• The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned.
• The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always try to minimise the effect to the entrants of any such failure.
• Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law.
• The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
• By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities (“Losses”) suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.
• Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against Losses suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant.
• The Promoter may assign the benefit of these Terms in whole or in part to any group company and/or any third party.
• These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

1. Introduction

These terms and conditions (the Terms) apply to Free Gift with Purchase Promotions available from time to time on http://www.charlottetilbury.com or the Charlotte Tilbury Beauty app (the Website or App).

1. The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

1. The Promotion

Spend the Qualifying Amount as detailed in the promotional material on any Charlotte Tilbury products and merchandise (Products) on the Website or App and receive the free Gift with your purchase (the Promotion). Purchasing e-gift cards and consultations does not count as a purchase of Products and will not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases and delivery costs are also excluded.

1. The Gift

4.1. The gift is as detailed in the promotional material (Gift).

4.2. The Gift is exclusive of delivery costs.

4.3. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.

4.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the Gift.

4.5 In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the participant will be required to return the Gift. Failure to return the Gift will result in the refund not being processed and could lead to the closure of the participant’s Charlotte Tilbury account.

4.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).

4.7 The Qualifying Amount is the amount after any discounts have been applied.

4.8. The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

1. How do I participate in the Promotion?

5.1. To participate in the Promotion, the participant must place an order on the Website or App during the timeframes set out in the promotional material (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. If the participant makes the purchase outside of the Promotion Period they will not receive the Gift with their purchase.

5.3. As long as the participant purchases one or more of the Products and spends over the Qualifying Amount, they do not need to order any other product on the Website or App in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.

5.4. The participant may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products with a total value equal to or over the Qualifying Amount on the Website or App.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, the participant will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, the participant should visit the Promoter’s Customer Care Help Centre here, where full details of the promotions can be found.

1. Eligibility

6.1. The Promotion is only available to participants purchasing from the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain)and Hong Kong pages of the www.charlottetilbury.com website or the App. The following are also excluded from participating in the Promotion:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(c) members of the immediate families or households of (a) and (b) above; or

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

1. Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by the participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotion, although the Promoter will always endeavour to minimise the effect to the participant of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

1. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

1. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.