shipping information
Delivery options for Europe
For orders placed during Black Friday and Cyber Monday, please allow additional time to receive your order. Our warehouse is working around the clock to dispatch these as soon as possible on the fastest delivery service.
HOLIDAY & NEW YEAR'S EVE SHIPPING
POLAND ONLY:
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 1.00pm CET on Monday 18th December to receive your parcel in time for Christmas. | Order before 3.00pm CET on Wednesday 20th December to receive your parcel in time for Christmas. |
| New Year's Eye Shipping | Order before 1.00pm CET on Friday 22nd December to receive your parcel in time for New Year's Eve. | Order before 3.00pm CET on Wednesday 27th December to receive your parcel in time for New Year's Eve. |
REST OF EUROPE:
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 10.00pm CET on Thursday 14th December to receive your parcel in time for Christmas. | Order before 11.59pm CET on Sunday 17th December to receive your parcel in time for Christmas. |
| New Year's Eve Shipping | Order before 11.59pm CET on Sunday 17th December to receive your parcel in time for New Year's Eve. | Order before 1.00pm CET on Friday 22nd December to receive your parcel in time for New Year's Eve. |
FRANCE, SPAIN, ITALY, GERMANY, NETHERLANDS:
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 1.00pm CET on Friday 15th December to receive your parcel in time for Christmas. | Order before 11.59pm CET on Sunday 17th December to receive your parcel in time for Christmas. |
| New Year's Eve Shipping | Order before 1.00pm CET on Wednesday 20th December to receive your parcel in time for New Year's Eve. | Order before 1.00pm CET on Friday 22nd December to receive your parcel in time for New Year's Eve. |
Standard Delivery - €3.95
Standard Delivery costs €3.95. FREE on orders over €59 or FREE for Level 1 & 2 Loyalty Members on all orders. Delivery lead times may vary by country, please allow up to 5-9 working days to receive your order. For further delivery information by country, please refer to the below table.
Express delivery - €9.95
Please note, express shipping is currently not available.
STANDARD DELIVERY TIME BY COUNTRY
| COUNTRY | AVERAGE STANDARD DELIVERY TIME (DAYS) |
|---|---|
| Poland, Liechtenstein | 2-3 |
| Serbia, Iceland, Luxembourg, Belgium, Czech Republic, Austria, Latvia, Lithuania, Hungary | 3-4 |
| Slovakia, Denmark, Slovenia, Estonia, Croatia, Bosnia & Herzegovina | 4-5 |
| Romania, Sweden, Portugal, Montenegro, Switzerland, Canary Islands | 5-6 |
| Finland, Bulgaria, Greece, Norway | 6-7 |
GIFT WRAP
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (€5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Free Shipping
If the total cost of your order is over €59 or you are [Level 1 & 2 Loyalty Members](https://www.charlottetilbury.com/loyalty-landing-page), you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Gift Wrap
Please visit Magic Gift Wrapping for all gift wrap options.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Perfume shipping restrictions
Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air (Express or Express Delivery in Gift Box delivery methods). As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days. In Azores and Madeira (Portugal), and in Canary Islands, Ceuta, and Melilla (Spain), customer clearance charges and invoices may be incurred for fragrance purchases.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.