shipping information
Please allow extra time during this busy period to receive your order.
Delivery options for Europe
Standard Delivery - €3.95
Standard Delivery costs €3.95. FREE on orders over €59 or FREE for Level 1 & 2 Loyalty Members on all orders. Delivery lead times may vary by country, please allow up to 2-9 working days to receive your order. For further delivery information by country, please refer to the below table.
Express delivery - €9.95
Express orders placed after 1pm Wednesday 14th August, and before 1pm Thursday 15th August may be delayed by one working day due to Bank Holiday.
Express delivery costs €9.95 or FREE on orders over €230.
Order by 1pm CEST for same day dispatch, orders placed after this time will be dispatched the following working day. Delivery in 1 - 2 days.
STANDARD DELIVERY TIME BY COUNTRY
| COUNTRY | AVERAGE STANDARD DELIVERY TIME (DAYS) |
|---|---|
| Poland, Liechtenstein | 2-5 |
| Germany, Netherlands, Serbia, Iceland, Luxembourg, Belgium, Czech Republic, Austria, Latvia, Lithuania, Hungary, Canary Islands | 3-5 |
| France, Italy, Slovakia, Denmark, Slovenia, Estonia, Croatia, Bosnia & Herzegovina | 4-6 |
| Spain, Romania, Sweden, Portugal, Montenegro, Switzerland, Canary Islands | 5-7 |
| Finland, Bulgaria | 6-8 |
| Ireland, Greece, Norway | 7-9 |
GIFT WRAP
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (€5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Free Shipping
If the total cost of your order is over €59 or you are [Level 1 & 2 Loyalty Members](https://www.charlottetilbury.com/loyalty-landing-page), you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
| https://www.charlottetilbury.com/za | South Africa |
| https://www.charlottetilbury.com/cl | Chile |
| https://www.charlottetilbury.com/tw | Taiwan, China |
| https://www.charlottetilbury.com/th | Thailand |
| https://www.charlottetilbury.com/vn | Vietnam |
| https://www.charlottetilbury.com/ky | Cayman Islands |
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature gift box at checkout.
Select your desired gift box or bag (€5 or FREE on all orders over €175) in the GIFT WRAP section of checkout.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Please visit Magic Gift Wrapping for all gift wrap options.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.