ABOUT US – WHO IS THE CHARLOTTE TILBURY GROUP?
PURCHASING FROM OUR WEBSITE
ONLINE RETAIL PARTNER
You can also purchase Charlotte Tilbury products and services via the website of our retail partner in Hong Kong, Lane Crawford. (__‘Retail Partner’__). Please note that when you are purchasing Charlotte Tilbury products and/or services online through the Retail Partner you are contracting directly with that Retail Partner and not with us or the wider Charlotte Tilbury Group.
Any personal data which you provide to a Retail Partner will be controlled by the Retail Partner and you should visit the Retail Partner’s website or contact them directly if you have any questions about how they process, handle and use your personal data.
ENSURING THE LAWFUL USE OF YOUR DATA
We may sometimes need to use data to comply with our legal obligations (for example to pass on details related to fraud). In other instances, we will ask for your consent to use your data, for example, where you sign-up to receive our email newsletters.
Further details of how we use your personal information are provided below.
WHAT INFORMATION WE COLLECT FROM YOU AND HOW WE USE IT
You don’t have to give us any of the personal data set out above but, if you don’t provide us with certain information, we may not be able to provide you with the goods and services you have requested from us. The forms you fill in on our Website and in our stores will make it clear what information we need in order to provide the product or service you are requesting and what information you can choose to provide if you wish.
To help us form a better, overall understanding of you as a customer, we combine your personal data gathered across the Charlotte Tilbury Group, for example, your shopping history.
AUTOMATED DECISION MAKING
We don’t currently carry out automated decision-making, using information we hold about you.
SHARING YOUR DATA WITHIN THE CHARLOTTE TILBURY GROUP
We may share your personal data with other companies within the Charlotte Tilbury Group to enable us to run data analysis, develop new products, for other business development purposes and/or to allow another Charlotte Tilbury Group company to perform services on our behalf. Where we do this, we have written contracts in place between the companies within the Charlotte Tilbury Group to ensure your privacy is secure and respected.
SHARING YOUR DATA WITH TRUSTED THIRD PARTIES
These trusted third parties include the following:- Companies that help us fulfil your orders and, where required, get your purchases to you, such as delivery couriers and payment providers; (eg. Borderfree) - Professional service providers such as website hosting providers, system providers, website analytics providers, advertisers and appointment booking providers, who help us run our business; (eg. Booking Bug, Google Analytics, Magento) - Direct marketing companies who help us manage our electronic communications with you; (eg. Dotmailer, Ometria, Moveable ink) - Social Media or Web platforms to show you products that might interest you while you’re browsing the internet; (eg. Facebook, Instagram, YouTube) - Companies who send segmented, personalized marketing communications on our behalf; (eg.Qubit, Revel, Implicit Designs)
We may also share your personal data in connection with a business transition (such as a merger, acquisition by another company, or a sale of all of or portion of our assets). In these circumstances, we may need to share your personal data with a prospective buyer and external professional advisors such as accountants, insurers, lawyers or financial institutions.
We may be required to share your personal data with the police, administrative authorities or other enforcement, regulatory or Government bodies, where we are legally obliged to do so.
We will only share your personal data with third parties (including our group companies) for them to use for their own direct marketing purposes when you have given your consent for us to do so.
INFORMATION WE RECEIVE FROM THIRD PARTIES
We may receive information about you from third parties, such as partners we run competitions and events with, for example, our Retail Partner and trade shows or from other organisations we work with, or from publicly available sources, such as Companies House, or information which is published in the media.
Depending on your settings or the privacy policies of social media or messaging services, such as Facebook, Twitter or WhatsApp, we may collect information about you from these sources, with your permission.
We may combine the information you have given us, with information obtained from other sources, but we will only do this when we have a lawful basis to do so.
SEEING ADVERTISEMENTS FOR OUR WEBSITE ONLINE
INTERNATIONAL TRANSFER OF YOUR PERSONAL DATA
We are a global business and some of our group companies and service providers are located in countries outside of Hong Kong.
As a result, it may be necessary for the personal data that we collect from you to be transferred to or accessed from outside Hong Kong in order for us to provide our services.
ENSURING YOUR PERSONAL DATA IS UP TO DATE AND CORRECT
We are committed to ensuring that your personal data is secure and we have put in place suitable physical, electronic, contractual and managerial procedures, including our Information Security Management System and Secure Sockets Layer (SSL) encryption, to protect your personal data. Our employees who have access to and process your personal data are obliged to respect the confidentiality and security of your personal data.