shipping information
STANDARD DELIVERY
Order before 19th December to receive in time for Christmas, and 23rd December in time for New Year's Eve.
Please allow 2-5 business days to receive your order.
£2.95 or FREE on orders over £49. Standard delivery is FREE for Silver and Rose Gold Loyalty members on all orders.
*Please note that delivery may be delayed subject to bank holidays (non-working days) or disruptions, and delivery times may be affected accordingly.
| ORDER PLACED | AVERAGE STANDARD DELIVERY TIME (DAYS) | EXPECTED DELIVERY DATE |
|---|---|---|
| Up to Mon 24th Nov | 3-5 working days | Mon 1st Dec |
| Tue 25th Nov - Sun 30th Nov | 3-7 working days | Thu 4th - Tue 9th Dec |
| Mon 1st - Fri 5th | 3-9 working days | Mon 8th - Tue 16th Dec |
EXPRESS DELIVERY
Order before 9pm on 22nd December with Express delivery to receive in time for Christmas, and 9pm on 29th December in time for New Year's Eve
Please allow 1-2 business days to receive your order.
£5.95 or FREE on all orders over £185. Express delivery is FREE for Rose Gold Loyalty members on all orders.
Order before 9pm Monday-Friday for next day delivery, orders placed after 10pm or on Saturday-Sunday will be delivered within 1-2 working days**.
For Express Click & Collect, place your order before 10pm Monday-Thursday for next day delivery to your nearest Evri Collection Point. Orders placed after 10pm or on Friday-Sunday will be ready to collect within 1-2 working days.
*Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Special Locations
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Please note, express shipping is not available in Scottish Highlands, Isle of Wight, West Cornwall, Isle of Man and Channel Isles.
Locations we Ship to
| Website | Can ship to: |
|---|---|
| https://www.charlottetilbury.com/uk | United Kingdom |
| https://www.charlottetilbury.com/ie | Ireland |
| https://www.charlottetilbury.com/eu | Austria, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland, Italy, Germany, France, Spain |
| https://www.charlottetilbury.com/fr | France |
| https://www.charlottetilbury.com/de | Germany |
| https://www.charlottetilbury.com/it | Italy |
| https://www.charlottetilbury.com/es | Spain |
| https://www.charlottetilbury.com/ca | Canada |
| https://www.charlottetilbury.com/hk | Hong Kong SAR |
| https://www.charlottetilbury.com/au | Australia |
| https://www.charlottetilbury.com/nl | Netherlands |
| https://www.charlottetilbury.com/us | United States |
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all orders over £250 delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.