eGift cards

These terms and conditions (“Gift Card Terms”) govern the purchase and use of:

• in-store gift cards (“In-Store Gift Cards”) from any Charlotte Tilbury Beauty Wonderland store; and • online gift cards (“eGift Cards”) purchased from www.charlottetilbury.com (excluding Europe) (the “Website”), (together, “Gift Cards”).

By ordering a Gift Card you confirm that you accept these Gift Card Terms and that you agree to comply with them.

These Gift Card Terms refer to additional terms and policies, which also apply to your use of a Gift Card:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services using a Gift Card, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

PURCHASING YOUR GIFT CARD

To purchase an In-Store Gift Card, please visit the checkout desk at any Charlotte Tilbury Beauty Wonderland store (subject to availability).

To purchase an eGift Card, please visit the Website and proceed to the ‘Gifts’ tab and select ‘eGift Cards’. You will need to provide the required details and complete the transaction to receive your eGift Card.

The minimum value that can be added to an eGift Card is £10.00 (or equivalent local value). The maximum value that can be added to an eGift Card will be notified to you at checkout. eGift Cards are available in selected denominations as advised at checkout. For In-Store Gift Cards, please see in-store.

The country of purchase will determine the currency for a Gift Card. A Gift Card is non-transferable to other currencies once purchased.

Once a Gift Card has been purchased, we are unable to alter the value of the Gift Card. When the balance on a Gift Card has been used, we are unable to top it up. You will need to purchase a new Gift Card.

If we fail to receive payment from your bank or credit card company for the purchase of a Gift Card, we will cancel the Gift Card.

RECEIVING YOUR eGIFT CARD:

An eGift Card will be sent to the email address you entered on the Website. Please check your spam or junk folder. No physical card will be sent in the post.

If you or your recipient has not received the eGift Card within forty-eight (48) hours after purchase, please submit a request to our Customer Care team.

If you entered an incorrect email address, please contact our Customer Care team.

REDEEMING YOUR GIFT CARD:

A Gift Card can only be redeemed in the currency loaded onto the Gift Card and is non-transferable between different currencies.

In-Store Gift Cards can be redeemed on the Website and in Charlotte Tilbury Beauty Wonderland stores (where applicable, depending on the currency loaded onto the In-Store Gift Card).

eGift Cards can be redeemed on the Website and at the following selected Charlotte Tilbury Beauty Wonderland stores (where applicable, depending on the currency loaded onto the eGift Card): Westfield London (White City), Westfield Stratford, Covent Garden, Carnaby Street, Brighton, Glasgow, Liverpool, The Grove (Los Angeles), and Aventura (Miami).

To redeem an eGift Card on the Website, enter the code into the "My Bag" section at checkout.

To check the balance of an eGift Card, please log in to your account. To check the balance of an In-Store Gift Card, please ask at the counter of any Charlotte Tilbury Beauty Wonderland store.

Part-payment using a Gift Card is permitted.

Gift Cards cannot be redeemed in any third-party retailer or concession store selling Charlotte Tilbury Beauty products.

EXPIRY AND RETURNS

A Gift Card will expire five (5) years after the date of purchase excluding Canada. An expiry date is not applicable to a Gift Card in Canada.

When a Gift Card expires, any remaining balance will be cancelled and is not refundable.

In-Store Gift Cards are non-refundable.

eGift Cards can be returned by the purchaser within thirty (30) days of receipt for a full refund provided the eGift Card has not been used. To request a refund for an eGift Card, please contact our Customer Care team with your order details. Refunds are made to the original payment method.

If you return a product purchased with a Gift Card, the purchase price will be refunded to a new Gift Card.

GENERAL

All purchases of Gift Cards are subject to security and fraud checks. We may take further action where we suspect fraudulent use of a payment method or a Gift Card. Where we have reasonable grounds to suspect fraudulent or improper behaviour, we may temporarily suspend or block a Gift Card while we investigate. If fraud is confirmed, we will cancel the Gift Card and refund the value to the original payment method.

Gift Cards are not a debit or credit card or a cheque guarantee. Gift Cards cannot be exchanged for cash.

Risk in In-Store Gift Cards passes to you upon purchase. Risk in eGift Cards passes to you upon receipt of the email containing the eGift Card. You must keep the Gift Card code safe and promptly notify us of any loss, theft, or unauthorised use. You are responsible for unauthorised use of a Gift Card after you receive the Gift Card.

Gift Cards must not be resold or used for any commercial purposes.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights. Our total liability arising in connection with a Gift Card is limited to the unspent balance on that Gift Card.

We may update or amend these Gift Card Terms from time to time and will post updated Gift Card Terms on the Website. We will not make changes that reduce your rights in relation to a Gift Card that has already been issued.

These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Gift Card Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026