termini e condizioni per promozioni e concorsi

1. Introduzione

I presenti termini e condizioni (i “Termini") si applicano al Prodotto in regalo con promozioni di acquisto disponibili di volta in volta su http://www.charlottetilbury.com(il “Sito web”)

2. Il Promotore

Islestarr Holdings Limited, una società registrata in Inghilterra e Galles nel registro delle imprese con il numero 07712458, con ufficio registrato in 8 Surrey Street, Londra, WC2R 2ND (il “Promotore”).

3. La Promozione

Spendi l’Importo qualificante come indicato nella Promozione su qualsiasi prodotto o merce di Charlotte Tilbury (“Prodotti”) sul Sito web pertinente e ricevi prodotti in regalo con il tuo acquisto (la “Promozione”).

**Attenzione: l’acquisto di carte regalo elettroniche non viene considerato come un acquisto di Prodotti e di conseguenza, non contribuisce all’Importo qualificante necessario per ricevere il Regalo. Sono esclusi anche gli abbonamenti acquistati.**

4. Il Regalo

4.1. Il Regalo è come indicato nella pubblicità promozionale.

4.2. Il Regalo è al netto delle spese di spedizione.

4.3. Il Regalo è soggetto a disponibilità. Non è prevista un’alternativa in denaro al Regalo e il Promotore si riserva il diritto di sostituire il Regalo con un articolo di valore pari o superiore.

4.4 Il regalo non può essere scambiato. Ad esempio, il Regalo non può essere scambiato se viene selezionata una tonalità errata per il Regalo in omaggio.

4.5 In caso di restituzione di qualsiasi Prodotto acquistato come parte di una transazione ammissibile, rendendo quest'ultima inferiore all'Importo Limite, il cliente dovrà restituire il Regalo.

4.6. Il Promotore non è responsabile per eventuali costi e/o spese aggiuntivi in relazione al Regalo inclusi (senza limitazione) i costi di viaggio, diversi da quelli specificatamente elencati sopra come parte del Regalo e per i periodi di tempo specificati (ove applicabile).

4.7 L'Importo Limite è l'importo al netto degli sconti applicati.

4.8. Il Partecipante non potrà, durante l'utilizzo del Regalo, mostrare o pubblicizzare slogan politici o linguaggio omofobo, immagini di natura oscena o esplicitamente sessuale, immagini contenenti loghi di competitori e sponsorizzazioni esplicite di un marchio o qualsiasi altro atto considerato di "ambush marketing", o contenuto diffamatorio, osceno, illegale, volgare, offensivo o altrimenti inadatto o che viola i diritti altrui (compresi i diritti di proprietà intellettuale).

5. Come partecipare alla Promozione

5.1. Per partecipare alla Promozione, i partecipanti dovranno effettuare un ordine sul Sito web, durante i tempi stabiliti dalla pubblicità promozionale (Periodo di promozione), acquistando uno o più Prodotti. L'importo speso dal partecipante per i Prodotti deve essere pari o superiore all’Importo qualificante pertinente.

5.2. I partecipanti che effettuano acquisti al di fuori del Periodo di promozione non riceveranno il Regalo con il loro acquisto.

5.3. A condizione che i partecipanti acquistino uno o più dei Prodotti e spendano il relativo Importo qualificante, essi non dovranno ordinare alcun altro prodotto sul Sito Web per ricevere il Regalo. Tuttavia, oltre al costo dei Prodotti potrebbero essere applicati determinati costi di spedizione.

5.4. I partecipanti potranno partecipare alla Promozione più volte durante il Periodo di promozione, a condizione che acquistino, in ogni occasione, Prodotti per un valore totale pari o superiore all’Importo qualificante su uno dei Siti web.

5.5. Il Promotore esclude ogni responsabilità per ordini smarriti, indipendentemente dalla causa, compresi, ad esempio, ritardi postali, guasti alle apparecchiature, malfunzionamenti tecnici, guasti di qualsiasi genere a sistemi, satellite, rete, server, hardware o software.

5.6. Con l'atto di partecipazione alla Promozione, si ritiene che tutti i partecipanti abbiano letto, accettato e si considerino vincolati ai presenti Termini, ad altri requisiti stabiliti nel materiale della Promozione (laddove si verifichi un conflitto, i requisiti fissati nel materiale promozionale avranno la precedenza) e alle leggi e ai regolamenti applicabili, inclusi, a titolo esemplificativo ma non esaustivo, quelli in materia di copyright, contenuti, calunnia, privacy, pubblicità e accesso o utilizzo di computer o sistemi di comunicazione altrui.

5.7. Il Promotore esclude ogni responsabilità per lo smarrimento o il ritardo postale nella consegna dei Prodotti ordinati e del Regalo.

5.8. Per ricevere assistenza riguardo la partecipazione alla Promozione, contattare l'assistenza clienti all’indirizzo customercare@charlottetilbury.com.

6. Idoneità

6.1. 6. La promozione è disponibile esclusivamente per i clienti che acquistano dalle pagine del Regno Unito, degli Stati Uniti, del Canada, dell'Australia e dell'Unione Europea (che include Francia, Germania, Italia, Paesi Bassi e Spagna) del sito www.charlottetilbury.com.

(a) dipendenti del Promotore, delle sue aziende associate o delle società del gruppo;

(b) chiunque sia associato professionalmente alla Promozione;

(c) membri delle famiglie o famiglie immediate di cui alle precedenti lettere (a) e (b); o

(d) chiunque acquisti il/i Prodotto/i con uno sconto, diversi dai membri di Charlotte Tilbury Pro.

6.2. Il Promotore si riserva il diritto, a propria esclusiva discrezione, di squalificare da ulteriore partecipazione alla Promozione chiunque ritenga alteri la Promozione o agisca in maniera ritenuta dal Promotore tale da violare i presenti Termini, le leggi e/o i regolamenti pertinenti e/o i diritti di terze parti.

7. Limitazione di responsabilità

7.1. Il Promotore non è responsabile per eventuali danni o perdite subiti da qualsiasi partecipante, laddove tali danni o perdite non fossero, al momento dell'iscrizione alla Promozione, una conseguenza ragionevolmente prevedibile della violazione dei presenti Termini o qualora la Promozione non si svolgesse come previsto.

7.2. Il Promotore non potrà essere ritenuto responsabile del mancato adempimento agli obblighi di terze parti coinvolte nella Promozione, anche se il Promotore cercherà sempre di minimizzare gli effetti di tale mancato adempimento sui partecipanti.

7.3. Nessun elemento dei presenti Termini potrà essere usato per escludere la responsabilità del Promotore:

(a) in caso di decesso o danni fisici come conseguenza di negligenza;

(b) in caso di frode; o

(c) in casi che esulino da quanto consentito dalla legge.

8. Protezione dei dati e Pubblicità

Per informazioni relative all’Informativa sulla privacy del Promotore e alla Politica di direct marketing, contattare direttamente il Promotore o visitare il Sito web all’indirizzo www.charlottetilbury.com.

9. Generale

9.1. Il Promotore si riserva il diritto di abrogare, sospendere, annullare o modificare la Promozione laddove necessario e senza preavviso.

9.2. Il Promotore si riserva il diritto di cancellare o modificare i presenti Termini in qualunque momento e senza preavviso.

9.3. I presenti Termini saranno governati dalle norme legali dell'Inghilterra e le parti si sottopongono alla giurisdizione non esclusiva dei tribunali di Inghilterra e Galles.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter”). Contact email: customercare@charlottetilbury.com.

1. The Promotion & Entry

2.1 All new customers that create an account on www.charlottetilbury.com (the “Website”) and/or the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Website and Mobile App Discount Codes below.

2.2 Users of the Website Discount Code will also receive free standard/ground shipping (excluding Australian customers).

2.3 Customers will be able to redeem each code for the Website and the Mobile App upon their first-time purchases made on each.

1. Eligibility & Restrictions

3.1. The Website Discount Code: DARLING15.

3.2 The Mobile App Discount Code: CTAPP15.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App

Discount Code:

I. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

II. each code may only be used once;

III. each code cannot be used in conjunction with other discounts or offers;

IV. each code can only be used by a new customer that is making their first purchase on the Website and/or the Mobile App and is logged into their created account;

V. each code should not be shared with anyone else;

VI. each code cannot be redeemed via the ‘Guest Checkout’ option; and

VII. each code cannot be redeemed in the excluded regions set out below.

3.4. The following regions are excluded from participating in the Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promoter ships to.

3.5 The Promoter monitors all accounts created. Each customer may only create one account on the Website and the Mobile App. Should the Promoter deem that one customer is linked to multiple accounts, this will result in all accounts being closed (including any future accounts that may be created).

1. Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participating customer where such damage or loss was not at the time the entry into the Promotion made a reasonably 15% OFF FOR NEW CUSTOMERS

These terms and conditions (“15% Discount Terms”) govern the discount codes (“Discount Code”) available to new customers who create an account on www.charlottetilbury.com (“Website”) and/or the Charlotte Tilbury Beauty app (“App”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these 15% Discount Terms are to CTBL.

Should you have any questions about these 15% Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE 15% DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these 15% Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these 15% Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE 15% DISCOUNT TERMS

We may update or amend these 15% Discount Terms from time to time and will post updated 15% Discount Terms on our Website. When you wish to use the Discount Code, please check these 15% Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated 15% Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated 15% Discount Terms.

ELIGIBILITY & RESTRICTIONS

If you are a new customer and create an account on our Website and/or our App, you can redeem the below Discount Codes for 15% off eligible CTBL products.

Website Discount Code: DARLING15.

App Discount Code: CTAPP15.

You may redeem a Discount Code for each of our Website and our App and use the applicable Discount Code for your first purchase on our Website and App.

The Discount Code:

• Is not valid for purchases of discounted items, hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, or any other products that we may exclude from time to time; • may only be used once; • cannot be used in conjunction with other discounts or offers; • can only be used by a new customer that is making their first purchase on the Website and/or the App and is logged into their created account; • should not be shared with anyone else; • cannot be redeemed via the ‘Guest Checkout’ option; and • cannot be redeemed in the excluded regions set out below. The Discount Code can only be used in regions where the Discount Code is advertised as being available on our Website and App.

We monitor all accounts created on our Website and our App. You may only create one account on our Website and our App. Should we become aware that you are linked to multiple accounts, we reserve the right to close or suspend your account (and any future accounts you create).

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

GENERAL

These 15% Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Partecipando a una qualsiasi Masterclass Charlotte Tilbury presente sul sito www.charlottetilbury.com (la "Pro-Artist Masterclass"), si considerano accettati i termini e le condizioni di seguito elencati.

Islestarr Holdings Limited, una società registrata in Inghilterra e Galles con il numero 07712458 del registro delle imprese, il cui ufficio è ubicato al n. 8 di Surrey Street, Londra, Regno Unito, WC2R 2ND (il “Promotore” o “Noi”). E-mail: customercare@charlottetilbury.com.

2.1 Per partecipare a una Pro-Artist Masterclass, è necessario prenotare gratuitamente un biglietto per l'evento tramite [il sito] Charlotte Tilbury (/content/live-beauty-events) usando la app Appointed. La prenotazione sarà limitata a un biglietto a cliente e a evento. Per ogni evento Pro-Artist Masterclass saranno disponibili 20,000 biglietti, assegnati secondo il principio "primo arrivato, primo servito".

2.2 Se decidi di usare la funzione chat durante la Pro-Artist Masterclass, sei responsabile dei contenuti pubblicati.

2.3 Qualsiasi contenuto postato durante la Pro-Artist Masterclass sarà soggetto ai requisiti dei CONTENUTI DELL'UTENTE definiti nei nostri Termini e condizioni su www.charlottetilbuty.com.

2.4 I seguenti gruppi sono esclusi dalla partecipazione alle Pro-Artist Masterclass:

(a) dipendenti del Promotore, delle sue aziende associate o delle società del gruppo;

(b) chiunque sia associato professionalmente alla Pro-Artist Masterclass; o

(c) familiari o conviventi delle categorie (a) e (b) di cui sopra.3

3.1 Alcune Pro-Artist Masterclass offriranno un codice sconto da utilizzare sul sito www.charlottetilbury.com. I partecipanti che hanno prenotato un biglietto e hanno accettato di ricevere proposte di marketing diretto o che hanno indicato di ricevere il codice sconto per email al momento della prenotazione riceveranno sul loro indirizzo di posta un codice sconto dopo la Masterclass (il "Codice sconto"), da applicare sui prodotti acquistati sul sito www.charlottetilbury.com in conformità ai termini forniti al momento della prenotazione della Pro-Artist Masterclass e/o nella email. Il Codice sconto non sarà condiviso né incluso in nessun altro materiale promozionale. Oltre a quanto sopra, si applicano i seguenti criteri di idoneità e le seguenti restrizioni alla riscossione del Codice sconto.

3.2 Il Codice sconto:

(a) è disponibile esclusivamente per i clienti che acquistano dalle pagine del Regno Unito, degli Stati Uniti, del Canada, dell'Australia, di Hong Kong e dell'Unione Europea (che include Francia, Germania, Italia, Paesi Bassi e Spagna) del sito www.charlottetilbury.com.

(b) può essere usato una sola volta;

(c) non può essere utilizzato in combinazione con altri sconti, articoli in saldo, prodotti scontati, acquisti effettuati con carte regalo, kit, offerte che includono omaggi o di altro tipo;

(d) non può essere condiviso ed è disponibile solo per i clienti che hanno prenotato e frequentato la Pro-Artist Masterclass, chi non ha effettuato acquisti e non ha frequentato una Masterclass non potrà ricevere o usare il Codice sconto;

(e) sarà inviato solo ai clienti che hanno accettato di ricevere email di marketing diretto dal Promotore o che hanno indicato di ricevere il Codice sconto al momento della prenotazione del biglietto;

(f) potrà essere usato solo nel periodo di riscossione specificato nell'email generata con il Codice sconto; e

(g) è soggetto a disponibilità.

3.3 I seguenti gruppi sono esclusi dall'utilizzo del Codice sconto:

(a) dipendenti di Islestarr Holdings Limited, delle sue aziende associate o delle società del gruppo;

(b) chiunque sia professionalmente associato con Islestarr Holdings Limited; o

(c) familiari o conviventi delle categorie (a) e (b) di cui sopra.

4.1 Richiedendo un biglietto e partecipando a una Pro-Artist Masterclass, i partecipanti sono consapevoli del fatto che il Promotore (e il proprio gruppo di aziende per suo conto) può elaborare, archiviare, distribuire e/o usare le informazioni (inclusi i dati personali) da essi fornite all'atto dell'iscrizione e durante il processo di iscrizione per le finalità elencate di seguito, che rappresentano i legittimi interessi del Promotore in base alle leggi sulla protezione dei dati:

(a) per consentire l'amministrazione delle iscrizioni dei partecipanti, inclusa la loro conformità ai termini e condizioni;

(b) per condividere con organizzazioni o agenti che supportano nella conduzione della Pro-Artist Masterclass; o

(c) per ogni altra finalità promozionale ragionevole correlata.

4.2 Ai fini della Pro-Artist Masterclass, il Promotore comunicherà i dati personali dei partecipanti solo ai soggetti appartenenti alle società del gruppo e ai fornitori di servizi esterni che li richiedono per le finalità elencate nel paragrafo 4.1 di cui sopra.

4.3 Per ulteriori informazioni sull'utilizzo dei dati personali da parte del Promotore e sui diritti garantiti dalle leggi in materia di protezione dei dati, consultare l'[informativa sulla privacy] del Promotore (/help/security-privacy).

5.1 Il Promotore non è responsabile per eventuali danni o perdite subiti da un partecipante, laddove il danno o la perdita non si siano verificati al momento dell'iscrizione alla Pro-Artist Masterclass e siano una conseguenza ragionevolmente prevedibile della violazione dei termini e condizioni oppure se la Pro-Artist Masterclass non si svolge come pianificato.

5.2 Il Promotore non potrà essere ritenuto responsabile del mancato adempimento agli obblighi di terze parti coinvolte nella Pro-Artist Masterclass, anche se il Promotore cercherà sempre di minimizzare gli effetti di tale mancato adempimento sui partecipanti.

5.3 Nessun elemento dei presenti termini e condizioni potrà essere usato per escludere la responsabilità del Promotore:

(a) in caso di decesso o danni fisici come conseguenza di negligenza;

(b) in caso di frode; o

(c) in casi che esulino da quanto consentito dalla legge.6

6.1 Con l'atto della prenotazione di un biglietto e della partecipazione a una Pro-Artist Masterclass, si presuppone che tutti i partecipanti abbiano letto, accettato e si considerino vincolati ai termini e condizioni, ad altri requisiti stabiliti nel materiale della Pro-Artist Masterclass (laddove si verifichi un conflitto, i requisiti fissati nel materiale promozionale avranno la precedenza) e alle leggi e ai regolamenti applicabili, inclusi, a titolo esemplificativo ma non esaustivo, quelli in materia di copyright, contenuti, calunnia, privacy, pubblicità e accesso o utilizzo di computer o sistemi di comunicazione altrui.

6.2 Prenotando un biglietto e partecipando a una Pro-Artist Masterclass, i partecipanti confermano la loro idoneità alla promozione e al riscatto del Codice sconto. Il Promotore può richiedere ai partecipanti una prova di tale idoneità. Accedendo alla Pro-Artist Masterclass, tutti i partecipanti garantiscono che le informazioni inviate sono veritiere e accurate.

6.3 Il Promotore si riserva il diritto di cancellare, modificare l'ora e/o la data o sostituire la Pro-Artist Masterclass, il suo contenuto e/o i suoi presentatori senza preavviso. Il Promotore si riserva il diritto di cancellare o modificare i presenti termini e condizioni in qualunque momento e senza preavviso.

6.4 Il Promotore si riserva il diritto, a sua esclusiva discrezione, di squalificare dall'ulteriore partecipazione alla Pro-Artist Masterclass chiunque ritiene stia alterando il funzionamento della Pro-Artist Masterclass o stia agendo secondo modalità che, sempre secondo il Promotore, violano i termini e condizioni, leggi e/o regolamenti pertinenti e/o diritti di terzi. Ciò può includere la revoca del diritto di partecipare alla Pro-Artist Masterclass e/o di utilizzare il Codice sconto.

6.5 Saranno applicati i termini e le condizioni per l'uso su www.live.charlottetilbury.com

6.6 Richiedendo un biglietto e partecipando a una Pro-Artist Masterclass, il partecipante accetta di manlevare il Promotore rispetto a ogni azione, reclamo, danno, spesa o responsabilità subita o affrontata da noi in maniera diretta o indiretta in conseguenza di violazioni o presunte violazioni, mancate prestazioni o mancata osservanza di accordi, condizioni, obblighi o garanzie da parte sua. Il partecipante rinuncia e manleva il Promotore e ciascuna delle sue entità e parti controllanti, affiliate, controllate e/o collegate da qualsiasi reclamo, azione o richiesta derivante da o in connessione con l'uso dell'iscrizione.

6.7 – Nel caso tu vinca una Consulenza Virtuale durante una Masterclass, valgono i T&C della Consulenza Virtuale Disponibile anche su www.charlottetilbury.com

6.8 I presenti termini e condizioni saranno governati dalle norme legali dell'Inghilterra e le parti si sottopongono alla giurisdizione non esclusiva dei tribunali di Inghilterra e Galles.

1. Il Fornitore

Islestarr Holdings Limited, una società registrata in Inghilterra e Galles con il numero 07712458 del registro delle imprese, il cui ufficio registrato è ubicato al n. 8 di Surrey Street, Londra, Regno Unito WC2R 2ND, (il "Fornitore" o "noi" o "nostro"). E-mail: customercare@charlottetilbury.com.

2. Il Servizio

Consulenze virtuali con make-up artist online. Gli appuntamenti online per le consulenze di make-up con uno dei make-up artist (MUA) di Charlotte Tilbury potranno essere prenotati online utilizzando l'app Appointedd in base all'ordine di prenotazione (Appuntamento). Questi appuntamenti possono avere una durata di quindici minuti se gratuiti e prenotati tramite l'app Appointedd [qui](/content/virtual-consultation-with-team-tilbury) (Appuntamento Gratuito) oppure una durata di trenta minuti con la relativa quota di partecipazione pagata al momento della prenotazione tramite l'app Appointedd [qui](/content/virtual-consultation-with-team-tilbury) (Appuntamento a pagamento).

I clienti che acquistano un Appuntamento a pagamento riceveranno un codice sconto del valore corrispondente a quello pagato per l'Appuntamento a pagamento da riscattare a fronte dell'acquisto di articoli a prezzo pieno su https://www.charlottetilbury.com, nel rispetto di determinate condizioni indicate di seguito al paragrafo 4 (Codice sconto)

Per eventuali domande relative al Servizio, si prega di contattare: virtualteamtilbury@charlottetilbury.com

3. Prenotazione di un Appuntamento

3.1 L'appuntamento deve essere prenotato tramite l'app Appointedd a cui si accede mediante una prenotazione sulla nostra pagina dedicata alle Consulenze Virtuali [qui](/content/virtual-consultation-with-team-tilbury)

3.2 Il Servizio si riferisce alla data e all'ora prenotate tramite l'app Appointedd, e come notificato via e-mail.

3.3 È possibile/non è possibile pagare per un servizio utilizzando una carta regalo; eventuali voucher, codici sconto o promozionali; o Klarna, Afterpay o altri metodi di pagamento dilazionato messi a disposizione di volta in volta.

3.3 Le prenotazioni per gli Appuntamenti Gratuiti possono essere effettuate da clienti con sede in tutto il mondo. Le prenotazioni per gli Appuntamenti a pagamento possono essere effettuate solo da clienti con sede nel Regno Unito.

3.4 È possibile prenotare e partecipare a un solo Appuntamento Gratuito a settimana.

3.5 Gli Appuntamenti a pagamento devono essere pagati in GBP dal Regno Unito.

4. Idoneità e restrizioni sui Codici sconto

4.1 Quando si prenota un Appuntamento a pagamento, si riceverà un Codice sconto del valore corrispondente a quello pagato per l'Appuntamento a pagamento. Il Codice sconto verrà inviato per e-mail dopo l'Appuntamento.

4.2 I Codici sconto sono disponibili soltanto per gli Appuntamenti a pagamento. La prenotazione di un Appuntamento Gratuito non comporta la ricezione di un Codice sconto.

4.3 Il Codice sconto:

(i) verrà applicato a tutti i prodotti venduti su www.charlottetilbury.com/it ad eccezione di carte regalo, consulenze virtuali per carte regalo, kit, prodotti già scontati, articoli in promozione e spedizione;

(ii) può essere utilizzato una sola volta. Nel caso in cui non venga riscattato l'intero valore del Codice sconto in una sola transazione, l'eventuale "saldo residuo" non potrà essere riscattato in un secondo momento. Nel caso in cui la transazione superi il valore del Codice sconto, sarà necessario pagare l'importo aggiuntivo;

(iii) non può essere utilizzato insieme a qualsiasi altro codice promozionale o sconto, voucher o carta regalo (inclusi, a titolo esemplificativo ma non esaustivo, sconti, riduzioni o omaggi);

(vi) potrà essere riscattato per un periodo di 6 mesi dalla data di emissione;

(v) è disponibile solo per i clienti che hanno acquistato un Appuntamento a pagamento; i non acquirenti e/o i clienti che prenotano un Appuntamento Gratuito non hanno diritto a ricevere o utilizzare un Codice sconto;

(iv) in caso di utilizzo del Codice sconto e successivo annullamento dell'Appuntamento a pagamento, non si avrà diritto ad alcun rimborso.

5. Annullamento e modifica dell'Appuntamento

5.1 Charlotte Tilbury si riserva il diritto di annullare, modificare la data e l'ora dell'Appuntamento o di modificarlo in qualsiasi momento. Nel caso in cui Charlotte Tilbury annulli o modifichi un Appuntamento a pagamento, sarà possibile modificare o annullare l'Appuntamento a pagamento al momento della comunicazione e, in caso di annullamento dell'Appuntamento a pagamento, ricevere un rimborso completo. Nel caso in cui si decida di annullare l'Appuntamento e ricevere un rimborso completo, non sarà più possibile riscattare il Codice sconto. L'elaborazione del rimborso avverrà entro 21 giorni lavorativi.

5.2 È possibile annullare, modificare o spostare l'Appuntamento comunicandolo almeno due ore prima dell'orario dell'Appuntamento all'indirizzo virtualteamtilbury@charlottetilbury.com. Eventuali modifiche e/o spostamenti di Appuntamenti sono soggetti a disponibilità. Se l'Appuntamento non viene annullato, modificato o spostato secondo la clausola 5.2, noi non avremo alcun obbligo di prendere atto o elaborare tale richiesta. Se non ha ricevuto un rimborso secondo la clausola 5.4, è possibile utilizzare il Codice sconto nel caso di un Appuntamento a pagamento.

5.4 Possiamo rimborsare un Appuntamento a pagamento inutilizzato entro 30 giorni dall'acquisto, a condizione che il Codice sconto non sia stato utilizzato. Per richiedere un rimborso, si prega di inviare un'e-mail all'indirizzo virtualteamtilbury@charlottetilbury.com. L'elaborazione avverrà entro 21 giorni lavorativi.

5.5 In caso di richiesta di rimborso per un Appuntamento a pagamento, il Codice sconto sarà annullato immediatamente e non bisognerà tentare di utilizzarlo.

6. Il Suo Appuntamento

6.1 Prima del Suo Appuntamento, dovrà compilare un Questionario pre-consulenza. La compilazione non è obbligatoria, ma aiuterà il MUA a garantire un servizio più personalizzato. Se sceglierà di fornire tali informazioni, i dati personali da Lei forniti saranno trattati in conformità con la nostra [informativa sulla privacy.](/help/security-privacy)

6.2 All'Appuntamento può partecipare una sola persona.

6.3 Qualora Lei non si presentasse entro i primi dieci minuti dell'Appuntamento, noi non avremo alcun obbligo di procedere con l'Appuntamento e potremo annullarlo a nostra discrezione, senza alcun obbligo di rimborsarLa o di fissare un nuovo Appuntamento. Se il MUA procede con l'Appuntamento, quest'ultimo non durerà più del tempo assegnato, anche se l'Appuntamento dovesse iniziare in ritardo.

6.4 In caso di mancata partecipazione all'appuntamento o di mancato rispetto dei requisiti previsti dai presenti Termini e Condizioni, non sarà possibile annullare o spostare l'Appuntamento.

6.5 Il tipo di Appuntamenti disponibili (ad es. cura della pelle, fondotinta, occhi, ecc.) sarà a nostra discrezione e sarà disponibile su https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. Non possiamo garantire la disponibilità degli Appuntamenti e ci riserviamo il diritto di modificarli o annullarli in qualsiasi momento.

6.6 Durante un Appuntamento, il MUA si riserva il diritto di annullare o interrompere l'Appuntamento in qualsiasi momento, qualora lo ritenga opportuno.

6.7 Le informazioni e/o le raccomandazioni relative ai prodotti fornite da un MUA hanno unicamente valore informativo.

6.8 Tutti gli Appuntamenti saranno svolti in lingua inglese.

6.9 Non sarà possibile selezionare un MUA specifico per l'esecuzione dell'Appuntamento, e il MUA selezionato per il Suo Appuntamento sarà interamente a nostra discrezione e soggetto a modifiche in qualsiasi momento.

6.10 La trasmissione dell'Appuntamento avverrà attraverso reti di telecomunicazione pubbliche. Non rilasciamo alcuna dichiarazione o garanzia che il corretto funzionamento dell'Appuntamento sarà ininterrotto o privo di errori e decliniamo ogni responsabilità in merito.

6.11 Il Servizio sarà sempre soggetto ai Termini e condizioni d'uso del sito web e, laddove il Servizio fosse un Appuntamento a Pagamento, ai Termini e Condizioni di vendita. In caso di conflitto, prevarranno i presenti Termini e Condizioni per le Consulenze virtuali. Le Consulenze virtuali dedicate ai regali saranno inoltre soggette ai Termini e Condizioni per le Consulenze virtuali dedicate ai regali, che prevarranno in caso di conflitto.

7. Registrazione del Suo Appuntamento – Diritti di licenza e utilizzo

7.1 È vietato registrare il Suo Appuntamento (video e/o audio). Questo serve a proteggere la Sua privacy e quella del nostro MUA. Possiamo registrare il Suo Appuntamento per motivi legati alla formazione e al controllo qualità.

7.2 In alcuni casi, Le sarà richiesto il consenso per la registrazione del Suo Appuntamento e l'utilizzo di una registrazione del Suo Appuntamento di Consulenza virtuale, che include video, audio, sequenza o immagine istantanea tratti dall'Appuntamento, per i nostri scopi promozionali e pubblicitari (Contenuti). Ciò include l'utilizzo sul/i sito/i web di Charlotte Tilbury, sui profili social, in pubblicità e/o promozioni televisive, su piattaforme di condivisone video e altri canali individuati di volta in volta. Troverà ulteriori dettagli sul trattamento dei dati personali nella nostra Informativa sulla privacy [qui] (/help/security-privacy).

7.3 Pertanto ci concede il diritto e la licenza di natura perenne, irrevocabile, trasferibile ed esente da diritti d'autore di utilizzare, copiare, modificare, cancellare interamente, adattare, pubblicare, tradurre, creare opere derivate e/o vendere e/o distribuire tali Contenuti e/o integrarli in qualsiasi forma, mezzo o tecnologia in tutto il mondo senza fornirle alcun compenso

7.4 Abbiamo il diritto di utilizzare i Contenuti a nostra esclusiva discrezione e ci riserviamo il diritto di modificare, condensare, rifiutare la pubblicazione, rimuovere o cancellare qualsiasi Contenuto a nostra discrezione. Non potrà in alcun modo modificare, rimuovere o impedire il nostro utilizzo dei Contenuti. I Contenuti non saranno soggetti ad alcun obbligo di riservatezza da parte di Islestarr Holdings Limited, dei suoi agenti, di ogni relativa società sussidiaria e consociata, nonché di partner o fornitori di servizi esterni e dei loro rispettivi dirigenti, funzionari e dipendenti.

8. Requisiti aggiuntivi per il Servizio

8.1 Il Servizio è disponibile solo per i clienti che hanno prenotato un Appuntamento come sopra descritto.

8.2. Partecipando a un Appuntamento, si ritiene che Lei abbia letto, accettato e si consideri vincolato ai presenti Termini e condizioni, ai Termini e condizioni d'uso del sito web, ai Termini e condizioni di vendita, alla nostra Informativa sulla privacy e ad altri requisiti stabiliti nei materiali dell'Appuntamento (laddove si verifichi un conflitto, i requisiti fissati nei materiali dell'Appuntamento avranno la precedenza) e alle leggi e ai regolamenti applicabili, inclusi, a titolo esemplificativo ma non esaustivo, quelli in materia di copyright, contenuti, calunnia, privacy, pubblicità e accesso o utilizzo di computer o sistemi di comunicazione altrui.

8.3. Prenotando un Appuntamento, i partecipanti confermano la loro idoneità alla partecipazione all'Appuntamento e all'utilizzo del Codice sconto. Il Fornitore può richiedere ai partecipanti una prova di tale idoneità. Prenotando e partecipando a un Appuntamento, Lei garantisce che tutte le informazioni da Lei fornite sono veritiere e accurate.

8.4. Il Fornitore si riserva il diritto, a sua esclusiva discrezione, di squalificare qualsiasi individuo da ulteriore partecipazione al Servizio e di impedire che prenoti qualsiasi Appuntamento o ulteriore Appuntamento se ritiene che stia agendo in qualsiasi modo che secondo il Fornitore violi i presenti termini e condizioni, leggi e/o regolamenti pertinenti e/o diritti di terzi. Ciò può includere la revoca del diritto di partecipare all'Appuntamento e/o di utilizzare il Codice sconto.

8.5. Se il Fornitore scopre in seguito che la persona che ha riscattato il Codice sconto non è idonea, ha violato i presenti termini e condizioni oppure è sospetta di condotta non corretta o non etica, si riserva il diritto (a propria assoluta discrezione) di non onorare il Codice sconto di tale partecipante.

9. Limitazione di responsabilità

9.1 Si applicherà la Limitazione di responsabilità prevista dai Termini e condizioni del sito web, ma in aggiunta il Fornitore non è responsabile per eventuali danni o perdite subiti da qualsiasi partecipante, qualora tali danni o perdite non fossero, al momento dell'Appuntamento, una conseguenza ragionevolmente prevedibile di una violazione dei presenti termini e condizioni o qualora l'Appuntamento non si svolgesse come anticipato o previsto.

9.2 Il Fornitore non potrà essere ritenuto responsabile del mancato adempimento agli obblighi di terze parti coinvolte nella fornitura di questo Servizio, anche se il Fornitore cercherà sempre di minimizzare gli effetti di tale mancato adempimento sui partecipanti.

9.3 Nessun elemento dei presenti termini e condizioni potrà essere usato per escludere la responsabilità del Fornitore:

(a) in caso di decesso o danni fisici come conseguenza di negligenza;

(b) in caso di frode; o

(c) in casi che esulino da quanto consentito dalla legge.

10. Protezione dei dati e pubblicità

10.1. Utilizzando il Servizio e prenotando e partecipando a un Appuntamento, i partecipanti sono consapevoli del fatto che il Fornitore (e il proprio gruppo di aziende per suo conto) può elaborare, archiviare, distribuire e/o usare le informazioni (inclusi i dati personali) fornite dai partecipanti all'atto dell'iscrizione e durante il processo di iscrizione per le finalità elencate di seguito, che rappresentano i legittimi interessi del Fornitore in base alle leggi sulla protezione dei dati:

(a) per consentire la prenotazione, l'amministrazione e lo svolgimento dell'Appuntamento, inclusa la conformità di tale appuntamento ai presenti termini e condizioni;

(b) per soddisfare il Codice sconto;

(c) per la condivisione con organizzazioni o agenti che forniscono assistenza nella conduzione dei Servizi e nell'applicazione del Codice sconto; oppure

(d) per ogni altra finalità ragionevole correlata.

10.2. Per le finalità dei Servizi, il Fornitore comunicherà i dati personali dei partecipanti solo ai soggetti appartenenti alle società del gruppo e ai fornitori di servizi esterni che li richiedono per le finalità elencate nel precedente paragrafo 6.1 e come stabilito nell'Informativa sulla privacy.

10.3 Per ulteriori informazioni sull'utilizzo dei dati personali da parte del Fornitore e sui diritti garantiti dalle leggi in materia di protezione dei dati, consultare l'informativa sulla privacy del Fornitore all'indirizzo https://www.charlottetilbury.com/it/help/security-privacy.

11. Generale

11.1. Il Fornitore si riserva il diritto di abrogare, sospendere, annullare o modificare i Servizi e qualsiasi Appuntamento previsto dai Servizi laddove necessario e senza preavviso. Il Fornitore si riserva il diritto di cancellare, modificare l'ora e/o la data di un Appuntamento o di sostituire un Appuntamento, il suo contenuto e/o i suoi presentatori. Il Fornitore si riserva il diritto di cancellare o modificare i presenti termini e condizioni in qualunque momento e senza preavviso.

11.2. Utilizzando i Servizi, il partecipante accetta di manlevare il Fornitore rispetto a ogni azione, reclamo, danno, spesa o responsabilità subita o affrontata da noi in maniera diretta o indiretta in conseguenza di violazioni o presunte violazioni, mancate prestazioni o inosservanza di accordi, condizioni, obblighi o garanzie da parte Sua. Il partecipante dispensa il Fornitore e ogni relativa società madre, consociata, sussidiaria e/o entità e parte collegata da reclami, azioni legali o rivendicazioni derivanti da o in connessione con l'uso dell'iscrizione.

11.3. I presenti termini e condizioni saranno governati dalle norme legali dell'Inghilterra e le parti si sottopongono alla giurisdizione non esclusiva dei tribunali di Inghilterra e Galles.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: virtualteamtilbury@charlottetilbury.com

3.1 Purchase must be made by the Purchaser by contacting us at virtualteamtilbury@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at virtualteamtilbury@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email virtualteamtilbury@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email virtualteamtilbury@charlottetilbury.com for more detail.

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(c) to fulfil the Discount Code;

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PRO PROGRAM TERMS AND CONDITIONS

Any participation in Charlotte Tilbury Beauty’s Pro Program (“Pro Program”) is governed by the following terms and conditions (“Pro Program Terms”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Pro Program Terms are to CTBL. Should you have any questions about these Pro Program Terms, you may contact us at customercare@charlottetilbury.com.

BY PARTICIPATING IN THE PRO PROGRAM YOU ACCEPT THESE PRO PROGRAM TERMS

By participating in the Pro Program, you confirm that you accept these Pro Program Terms and that you agree to comply with them. If you do not agree to these terms, you must not participate in the Pro Program. We recommend that you print a copy of these Pro Program Terms for future reference. The following additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales. Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE PRO PROGRAM TERMS

We may update or amend these Pro Program Terms from time to time and will post updated Pro Program Terms on the Pro Program. Every time you wish to use the Pro Program, please check these Pro Program Terms to ensure you understand the terms that apply at that time. If you do not agree to these Pro Program Terms, please contact us immediately by email, at customercare@charlottetilbury.com, and we will remove you from the Pro Program.

ELIGIBILITY FOR THE PRO PROGRAM You must be a make-up accredited professional or student aged 16 and over and be a member of the Pro Program (“Charlotte Tilbury Pro Member”) to receive the benefits listed below.

To become a Charlotte Tilbury Pro Member, you must submit an online application form which can be found at https://www.charlottetilbury.com/uk/content/pro-program and provide the requested verification documents.

We will notify you via email if your application has been successful. Becoming a member of the Pro Program is free of charge.

If your circumstances change and you no longer fulfil the eligibility criteria for the Pro Program (for example, you cease to be a professional makeup artist or makeup student), you must notify us immediately at customercare@charlottetilbury.com. We may end your membership with the Pro Program if you no longer meet the eligibility criteria.

YOUR BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy:

• a discount of 30% off (“Discount”) all products available to purchase on our Website and App except for: (i) any kits or bundles; (ii) products that are already discounted or on offer; and (iii) any other products that we may exclude from time to time (“Products”).
• communications about the Products including helpful tips and techniques;
• invitations to pro masterclasses and events that we hold (“Events”). We cannot guarantee that any Events will be held whilst you are a Charlotte Tilbury Pro Member. An invitation to an Event does not guarantee entry as (i) space may be limited and (ii) you might have to purchase a ticket.

Purchases made with your Discount will not be eligible to receive any free promotional gifts or offers.

Your Discount:

• shall begin on the date we notify you that you are a Charlotte Tilbury Pro Member and shall last for at least twenty four (24) months, unless you cease to be eligible to be a member or your membership is terminated or the Pro Program is amended or terminated;
• can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP) which is the value after the Discount has been applied. Should you exceed this limit, your Discount may no longer apply;
• will be made available on your Charlotte Tilbury Pro Member account; and
• does not apply to any shipping costs. Your Discount must not be shared with anyone else.

Products purchased by you using your Discount are for personal or professional use only and must not be resold or exchanged. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke your Discount with immediate effect.

Any returns will take into account your Discount.

TERMINATING YOUR MEMBERSHIP OF THE PRO PROGRAM

We may terminate your membership with the Pro Program (and any related Charlotte Tilbury Beauty accounts you may have) with immediate effect by giving written notice to you (such as to the email associated with your membership) if:

• You publish content in relation to the Pro Program, our brand and/or any Events (“Content”) or any other content, which we deem to be inappropriate, offensive and/or does not comply with any briefs, comments and/or feedback provided by us;
• You publish Content which does not comply with the “Guidelines” set out in these Pro Program Terms;
• You do not action changes to Content which have been requested by us within 7 days;
• Where there is reason to believe that you have falsely claimed to not receive any packages and/or free gifts which you have been provided in relation to the Pro Program, or you have misused the Discount and/or free products or gifts received for personal financial gain;
• If you no longer meet the eligibility criteria; or
• You breach these Pro Program Terms. If you wish to no longer be a member of the Pro Program for any reason, you may terminate your membership by contacting us at customercare@charlottetilbury.com. Upon receipt of such notice, we will terminate your membership to the Pro Program.

GUIDELINES

You must ensure that your Content:

• complies with any briefs, comments and/or feedback provided by us;
• complies with applicable laws and regulations, including but not limited to adding #AD at the beginning of all captions for any posts;
• does not contravene any person's legal rights or promote, advocate or assist illegal activity (such as, by way of example only, breaching a duty of confidence, intellectual property infringement, or computer misuse);
• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
• is not abusive, offensive, hateful, threatening, inflammatory, and/or does not promote violence, and is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
• is accurate (where it contains statements) and is not misleading, false, libellous, or defamatory;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not give the impression that it emanates from us (unless that is in fact the case);
• does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
• complies with any terms and guidance set out in our Consumer Review Policy.

HOW WILL YOUR DATA BE USED

We need your consent to send you the promotional emails specified under the section “Your Benefits”, which you would have already provided if you opted-in to receiving marketing emails through signing up via our Website or app. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com.

You can change your mind about receiving these promotional emails and stop receiving them at any time by:

• contacting us at customercare@charlottetilbury.com; • using the unsubscribe function on any promotional email; or
• changing your marketing preferences in your account with us (if applicable). CTBL will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd 8 Surrey Street London WC2R 2ND, legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member. If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Program in accordance with the Pro Program Terms. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Pro Program, please see our Privacy Policy and Cookies Policy.

GENERAL

We reserve the right to cancel or amend the Pro Program (including but not limited to the Discount) at any time.

These Pro Program Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Pro Program Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: November 2026

Periodicamente Charlotte Tilbury Beauty regala prodotti ufficiali Charlotte Tilbury a influencer e account di fiducia affinché li utilizzino come premi in concorsi/promozioni a premi sui profili social degli influencer.

In tali circostanze, il promotore è l'influencer che lancia il concorso/la promozione a premi e non Charlotte Tilbury Beauty.

Anche se Charlotte Tilbury Beauty fa quanto in suo potere per collaborare soltanto con influencer e affiliati affidabili che agiscono in conformità alle leggi e alle normative locali, l'influencer/affiliato è l'unico responsabile dell'operazione e/o dei termini e condizioni applicati in tali concorsi/promozioni a premi.

Tutte le comunicazioni riguardanti i concorsi/le promozioni a premi guidati da influencer devono essere indirizzate all'influencer e non a Charlotte Tilbury Beauty.

STUDENT DISCOUNT TERMS AND CONDITIONS

These terms and conditions (“Student Discount Terms”) govern the discount code available to students with a registered UNiDAYS, Student Beans or TOTUM account (“Discount Code”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Student Discount Terms are to CTBL.

Should you have any questions about these Student Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE STUDENT DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these Student Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these Student Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE STUDENT DISCOUNT TERMS

We may update or amend these Student Discount Terms from time to time and will post updated Student Discount Terms on our Website. When you wish to use the Discount Code, please check these Student Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Student Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated Student Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for UNiDAYS, Student Beans or TOTUM verified members who have logged in to obtain the code; • may not be valid for TOTUM verified members for certain promotional periods run on the Website and/or App as decided by CTBL at its sole discretion; • is non-transferable; • can only be used once and is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on the Website or the App; and • cannot be redeemed on the purchase of gift cards, bundles, kits, products that are already discounted, or any other products that we may exclude from time to time. LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

DATA PROTECTION

By redeeming the Discount Code, you acknowledge that we (and our group companies on our behalf), may process, store, distribute and/or use the information (including personal data) you provide when applying for the code.

For further information about how we will process the personal data you provide us, please see our Privacy Policy.

GENERAL

These Student Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

NHS AND EMERGENCY WORKERS DISCOUNT TERMS AND CONDITIONS

These terms and conditions govern the discount codes (“Discount Code”) available to employees of the NHS and the Emergency Services in the UK (“NHS and Emergency Workers Discount Terms”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these NHS and Emergency Workers Discount Terms are to CTBL.

Should you have any questions about these NHS and Emergency Workers Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these NHS and Emergency Workers Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these NHS and Emergency Workers Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

We may update or amend these NHS and Emergency Workers Discount Terms from time to time and will post updated NHS and Emergency Workers Discount Terms on our Website. When you wish to use and/or redeem the Discount Code, please check these NHS and Emergency Workers Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated NHS and Emergency Workers Discount Terms, you must not use and/or redeem the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated NHS and Emergency Workers Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members; • is non-transferable; • is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on our Website and the App (UK only); • cannot be redeemed on gift cards, bundles, kits, products that are already discounted or any other products that we may exclude from time to time; • is only available for UK residents. LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

GENERAL

These NHS and Emergency Workers Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Refer a Friend Terms and Conditions

These terms (“Refer a Friend Terms”) apply to when you (“Referrer”) refer a friend (“Friend”) who makes their first online purchase on www.charlottetilbury.com (“Website”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com and/or our App (“Offer”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these Refer a Friend Terms are to CTBL.

Should you have any questions about these Refer a Friend Terms, you may contact us at customercare@charlottetilbury.com.

BY REDEEMING THE OFFER YOU ACCEPT THESE REFER A FRIEND TERMS

By redeeming the Offer, you confirm that you accept these Refer a Friend Terms and that you agree to comply with them. If you do not agree to these terms, you must not redeem the Offer. We recommend that you print a copy of these Refer a Friend Terms for future reference.

The following additional policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE REFER A FRIEND TERMS

We may update or amend these Refer a Friend Terms from time to time and will post updated Refer a Friend Terms on our Website. When you wish to redeem the Offer, please check these Refer a Friend Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Refer a Friend Terms, you must not redeem the Offer. Any redemption of the Offer after the changes take effect means you agree to the updated Refer a Friend Terms.

QUALIFYING CONDITIONS

To redeem the Offer, simply enter your name and email address in the “Refer a Friend” offer box and click “Continue”. You will then have the opportunity to share a Promotional Code with a friend via email, Facebook, SMS or via a Link (“Friend’s Promo Code”). The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

YOUR FRIEND’S PROMO CODE

In order for the Friend to be able to redeem the Friend’s Promo Code, that person must:

• Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address); • Not be the same person as the Referrer; • Open the message or link sent to them by the Referrer to obtain the Friend’s Promo Code; • Make a purchase on the Website for any products available on the Website excluding those specified under the “Exclusions” section of these Refer a Friend Terms (“Qualifying Products”); and • Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com, which may vary from time to time (“Qualifying Amount”) on the Qualifying Products before the Friend’s Promo Code expires (within 14 days of receipt). The Friend's Promo Code expires within 7 days of the Friend’s receipt of such code.

REFERRER’S PROMO CODE

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own promotional code by email for the Offer (“Referrer’s Promo Code”).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled. A Referrer may only earn one Referrer’s Promo Code per each Friend that they validly refer.

In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Referrer’s Promo Code and the Friend’s Promo Code will become invalid (where the Friend’s Promo Code has already been used, it may not become invalid).

Referrer’s Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Referrer’s Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Referrer’s Promo Code within any 24 hour period; (ii) 3 Referrer’s Promo Codes within 1 month; or (iii) GBP £540 of Referrer’s Promo Code value within the last 12 months (or local currency equivalent, as applicable).

There is no requirement for the Referrer to be an existing CTBL customer.

The Referrer’s Promo Code will expire within 90 days of the Referrer’s receipt of such code.

EXCLUSIONS

The Friend’s Promo Code and Referrer’s Promo Code (“Codes”) are not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts (iii) products that are already discounted or on offer or (iv) any other products that we may exclude from time to time. The Codes cannot be applied to previous purchases, and are not redeemable for cash.

ELIGIBILITY

You must be aged 18 or over to redeem the Offer.

The Offer is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

Employees of CTBL and its group companies are excluded from redeeming the Offer.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in CTBL’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's CTBL account and deactivation of the personal link for the Codes.

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

DATA PROTECTION AND REFERRALS

By participating in the Refer a Friend programme, the Referrer confirms that they will only share a Friend’s Promo Code, referral link or referral invitation with individuals whom they know personally and who would reasonably expect to receive such communication. The Referrer confirms that they have obtained any necessary permission from the Friend before sending or sharing any referral communication in connection with the programme.

GENERAL

Where the Offer is hosted by a social networking site, it is in no way sponsored, endorsed, administered by or associated with that social networking site.

These Refer a Friend Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: May 2026

CHARLOTTE’S DARLINGS – LOYALTY CLUB

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) run a loyalty programme called ‘Charlotte’s Darlings’ (the “Loyalty Club”). Customers that participate in the Loyalty Club may be referred to as “Loyalty Members”, “you”, or “your”.

Your participation in the Loyalty Club is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to the following (being the “Website Terms”): (1) our website Terms and Conditions of Use; and (2) our Privacy Policy and Cookies Policy to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms, these Terms will prevail.

Please read these Terms carefully. By participating in the Loyalty Club, you agree to these Terms and our Website Terms (each as amended from time to time). If you do not agree to these Terms and our Website Terms, you will not be eligible to participate in the Loyalty Club.

Charlotte Tilbury reserves the right to change these Terms including the eligibility, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels (Loyalty Coins, Loyalty Coin Rewards, Rewards and Loyalty Levels each as described in section 3 below) available under the Loyalty Club; and to terminate or withdraw the Loyalty Club including revoking all earned Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels; or close further participation in the Loyalty Club, at any time in its discretion. Charlotte Tilbury will not be liable for any resulting loss or damage, or compensation to a Loyalty Member, as a result of suspension or cancellation of the Loyalty Club, or any loss of Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) or Loyalty Levels associated with that Loyalty Member’s account.

Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Loyalty Club after the amended Terms are posted will confirm your acceptance of the changes. Therefore, you should review these Terms regularly to understand the terms and conditions that apply to the Loyalty Club. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com so that we can close your Loyalty Club account.

We reserve the right at our sole discretion to disqualify any Loyalty Member from further (or any) use of the Loyalty Club if we have reason to believe that Loyalty Member is tampering with the operation of the Loyalty Club, or is acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, the Website Terms, relevant laws and/or regulations and/or third party rights. If we do so, any Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), Loyalty Levels which that Loyalty Member may have become entitled to by participating in the Loyalty Club are void with immediate effect.

JOINING THE LOYALTY CLUB

You will be automatically enrolled into the Loyalty Club when you create a Charlotte Tilbury account on www.charlottetilbury.com or the Charlotte Tilbury Beauty app. You can also sign up to the Loyalty Club via the following link: https://www.charlottetilbury.com/loyalty-landing-page. The minimum age to join the Loyalty Club is 18 years. The Loyalty Club is not targeted at children or intended for use by anyone under the age of 18. Charlotte Tilbury customers who are 18 years or older in the jurisdiction in which they reside are eligible to join the Loyalty Club provided they do not reside in one of the Excluded Jurisdictions (see below). Charlotte Tilbury Pro MembersCharlotte’s Magic Beauty Stars, and Charlotte Tilbury employees are not eligible to join the Loyalty Club.

Should you wish not to participate in the Loyalty Club, you must place all orders through ‘guest checkout’. If you are already a member of the Loyalty Club and you wish to close your account, you can do so by emailing customercare@charlottetilbury.com For the avoidance of doubt, all future orders must then be placed through ‘guest checkout’.

Loyalty Members shall not, while engaging with the Loyalty Club, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

You may not participate in the Loyalty Club if you are an employee of Charlotte Tilbury and/or our group companies, or are a member of Charlotte’s Magic Beauty Stars or Pro Programme.

GLOBAL RESTRICTIONS TO THE LOYALTY CLUB

The Loyalty Club is available for customers to join via www.charlottetilbury.com or the Charlotte Tilbury Beauty app globally, with the exception of the below countries: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (the “Excluded Jurisdictions”).

Loyalty Club accounts are country specific (and one Loyalty Club account per country only) so any orders made outside the country you reside in will not count towards your Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), or Loyalty Levels eligibility. If you wish to create a Loyalty Club account in multiple countries, your loyalty coin balance, levels, and rewards will be specific to the particular country in which you created the account, and are not transferable.

If the same person is enrolled in the Loyalty Club more than once in the same country (including under different names or addresses), their Loyalty Coins, Loyalty Levels and all rewards (including Loyalty Coin Rewards and Rewards) will only be counted once, and Charlotte Tilbury reserves the right to deactivate any additional Loyalty Club accounts within the same country.

LOYALTY COINS, LOYALTY COIN REWARDS, LOYALTY LEVELS, AND REWARDS

Once logged in to your account, details of your Loyalty Coins (including their value for the purpose of the Loyalty Club), your available rewards (including Loyalty Coin Rewards and Rewards) (and how to redeem these) and your current Loyalty Level will be accessible within the loyalty tab on your account page https://www.charlottetilbury.com/account (your Loyalty Club account).

LOYALTY COINS

Loyalty Coins are calculated based on the value of a Valid Order. A “Valid Order” means an order placed by you for products via www.charlottetilbury.com or the Charlotte Tilbury Beauty app (while logged in to your account), or in selected Charlotte Tilbury own stores in the UK and US (“Beauty Wonderlands”). Orders that are subsequently returned will not be considered Valid Orders. Purchase of services, gift cards, e-gift cards, 1:1 Online Beauty Consultations, free gifts, shipping, monetary value of samples and applicable taxes will not count towards a Valid Order and are excluded.

Loyalty Coins can be used as a discount against product, or can be converted into Loyalty Coin Rewards (see below). Loyalty Coins can only be used on www.charlottetilbury.com or the Charlotte Tilbury Beauty app (i.e. cannot be used in Beauty Wonderlands).

Loyalty Coins have no cash value and may not be sold, transferred or exchanged.

LOYALTY COIN REWARDS

As you earn Loyalty Coins, you will have the option of converting your Loyalty Coins to unlock additional rewards, called Loyalty Coin Rewards (Loyalty Coin Rewards are subject to change – please see your Loyalty Club account for up-to-date Loyalty Coin Rewards). Loyalty Coin Rewards are separate to Rewards (which are associated with your Loyalty Level (see below)).

Loyalty Coin Rewards can only be redeemed on www.CharlotteTilbury.com or on the Charlotte Tilbury Beauty app (i.e. not redeemable in Beauty Wonderlands).

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code.

Loyalty Coin Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Loyalty Coin Reward items for a refund.

LOYALTY LEVELS

When you place a Valid Order, you will earn Loyalty Coins, allowing you to move to a level or tier within the Loyalty Club and unlock rewards associated with that level (being a Loyalty Level). The more you spend, the more Loyalty Coins you will earn, allowing you to move to different Loyalty Level Further detail on Loyalty Levels and the Loyalty Club in general can be found on https://www.charlottetilbury.com/loyalty-landing-page

REWARDS

Each Loyalty Level has bespoke rewards available (being the Rewards). Rewards do not transfer when you move to a different Loyalty Level, and cannot be retrospectively added to your Loyalty Club account. When you move up to a higher Loyalty Level, the corresponding Rewards for that Loyalty Level will be available to be redeemed. If you move down to a lower Loyalty Level, the corresponding Rewards for that Loyalty Level will be available, less any Rewards previously redeemed by you at that Loyalty Level.

Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Reward items for a refund.

EXPIRY

Loyalty Coins, Loyalty Coin Rewards, and Rewards have individual expiries on them (as detailed in your Loyalty Club account) and will be removed from your Loyalty Club account once expired. Loyalty Coins, Loyalty Coin Rewards, and Rewards will also expire if: (1) your participation in the Loyalty Club is terminated (either voluntarily by you, or by us due to your breach of these Terms); or (2) Charlotte Tilbury terminates the Loyalty Club.

REFUNDS ON ORDERS

If an order is refunded where Loyalty Coins, a Loyalty Coin Reward, or a Reward has been used, these will not be refunded to your Loyalty Club balance. You must also return any Loyalty Coin Reward or Reward received when returning your order.

DATA PROTECTION

The personal information collected, used, and stored to manage the Loyalty Club is described in our Privacy Policy. By creating an account or enrolling in the Loyalty Club, you confirm that you have read and understood how we use your personal information as described in the relevant Privacy Policy. This includes using your personal information to manage your membership, personalise your experience, award points when you make purchases, allow you to earn Loyalty Coins, send updates about the Loyalty Club, and protect against fraud.

GENERAL

The Loyalty Club is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Loyalty Club to benefit from commercial use by purchasing items to resell, are not eligible to participate in the Loyalty Club and will have their accounts deactivated. All Rewards and Loyalty Coins associated with deactivated accounts will immediately become void.

These Terms are governed by English law (i.e. the law of England). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts (i.e. the courts in England).

The Loyalty Club is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

CHARLOTTE'S MAGIC BEAUTY STARS: TERMINI E CONDIZIONI

INVITIAMO A LEGGERE ATTENTAMENTE I PRESENTI TERMINI E A STAMPARNE UNA COPIA COME RIFERIMENTO FUTURO. PARTECIPANDO AL PROGRAMMA CHARLOTTE'S MAGIC BEAUTY STARS (IL "PROGRAMMA"), ACCETTI LA PRESENTE POLITICA E I TERMINI INSERITI A TITOLO DI RIFERIMENTO. INOLTRE, CONFERMI DI AVERE LETTO, COMPRESO E ACCETTATO L'INFORMATIVA SULLA PRIVACY E L'INFORMATIVA SUI COOKIE (E LE EVENTUALI MODIFICHE, APPORTATE DI VOLTA IN VOLTA). SE NON ACCETTI I PRESENTI TERMINI, CONTATTACI IMMEDIATAMENTE TRAMITE E-MAIL ALL'INDIRIZZO LEGAL@CHARLOTTETILBURY.COM E VERRAI RIMOSSO DAL PROGRAMMA.

ISCRIZIONE AL PROGRAMMA 

Devi essere maggiorenne e avere minimo 1000 follower sui social media sui canali social preferiti (tra cui, a titolo esemplificativo ma non esaustivo, Instagram, TikTok e Twitch) per poter partecipare al Programma.

Puoi ricevere un invito di partecipazione al nostro Programma oppure puoi candidarti a tua discrezione. In caso di invito, per poter partecipare dovrai iscriverti e creare un account con il nostro fornitore di terze parti, Duel Limited. Segui le istruzioni per l'iscrizione ricevute dopo aver cliccato sulla "Call to Action" in fondo a questa pagina: https://www.charlottetilbury.com/it/content/charlottes-magic-makeup-stars

Dopo l'iscrizione al Programma Charlotte's Magic Beauty Stars (il "Programma"), dovrai creare un account PayPal se non hai già un account. Ti informeremo in merito alle commissioni applicabili mediante un link PayPal che scade 30 giorni dopo l'invio in ogni occasione. 

CESSAZIONE DELL'ISCRIZIONE AL PROGRAMMA

Charlotte Tilbury Beauty può interrompere la tua iscrizione al Programma (e a qualsiasi account Charlotte Tilbury Beauty correlato che potresti avere) con effetto immediato mediante un preavviso scritto (come l'email associata alla tua iscrizione) nei seguenti casi:

• Pubblicazione di contenuti relativi al Programma e/o al marchio Charlotte Tilbury Beauty ("Contenuti") che, a sola discrezione di Charlotte Tilbury Beauty, sono inappropriati, offensivi e/o non conformi a briefing, commenti e/o feedback forniti da Charlotte Tilbury Beauty;
• Assenza di modifiche ai Contenuti che sono state richieste da Charlotte Tilbury Beauty entro 7 giorni lavorativi;
• Laddove vi sia motivo di credere che tu abbia dichiarato falsamente di non ricevere alcun pacchetto e/o regalo in omaggio che ti sono stati forniti per il Programma, o qualora tu abbia abusato dei prodotti gratuiti o dei regali ricevuti per un profitto economico personale;
• Continuazione di comportamento e/o comunicazioni con Charlotte Tilbury Beauty, inclusi ma non limitati al team di Assistenza Clienti che Charlotte Tilbury Beauty ha richiesto di cessare;
• Violazione dei presenti termini (o di qualsiasi termine del nostro fornitore di servizi di terze parti del Programma, Dual Limited) o di qualsiasi altro termine o condizione Charlotte Tilbury Beauty).

Quanto sopra riportato non è un elenco esaustivo e Charlotte Tilbury Beauty si riserva il diritto di cessare la tua iscrizione al Programma con effetto immediato per qualsiasi altro motivo che riterremo appropriato (la decisione di Charlotte Tilbury Beauty sarà definitiva).

Se, per qualsiasi motivo, non desideri più partecipare al Programma, puoi terminare l'iscrizione mediante la funzione delle impostazioni della pagina iniziale del Programma. Una volta ricevuta tale comunicazione, Charlotte Tilbury Beauty interromperà la tua iscrizione al Programma.

COME GUADAGNARE COMMISSIONI

Dopo l'approvazione e il completamento della tua domanda di partecipazione al Programma, riceverai:

• un codice unico promozionale che offre uno sconto iniziale del 15% ai tuoi clienti e follower sui social media ("Clienti e Follower sui social media") che non sono clienti di Charlotte Tilbury Beauty o che non hanno già un account, da utilizzare per il loro primo ordine sul sito web o sull'app Charlotte Tilbury Beauty ("Codice promozionale"); e

• un link unico di affiliazione da utilizzare nei tuoi contenuti che indirizza verso il sito web o l'app Charlotte Tilbury Beauty ("Link affiliato"). Il Link affiliato può essere utilizzato su più acquisti effettuati dai tuoi Clienti e Follower sui social media.

(Il Codice promozionale e il Link affiliato sono collettivamente denominati "Il Codice promozionale o il Link")

Il Codice promozionale o il Link può essere condiviso soltanto con i tuoi Clienti e Follower sui social media. Il Codice promozionale o il Link non può essere condiviso su siti web con codici sconto, né venduto né scambiato in cambio di denaro o altro. Charlotte Tilbury Beauty si riserva il diritto di rescindere questa offerta in qualsiasi momento qualora riteniamo che il Codice promozionale o il Link sia utilizzato impropriamente o qualora interrompiamo, limitiamo o modifichiamo i termini del Programma.

La commissione sarà corrisposta soltanto se i tuoi Clienti e Follower sui social media hanno utilizzato il tuo Codice promozionale o il Link. 

Qualsiasi vendita effettuata dai tuoi Clienti e Follower sui social media utilizzando il tuo Codice promozionale o il Link mediante qualsivoglia sito web con codice sconto o sconti non sarà conteggiata ai fini della commissione e tu non riceverai commissioni per tali vendite. La commissione sarà corrisposta soltanto per le transazioni effettuate sul sito web o sull'app Charlotte Tilbury Beauty dai tuoi Clienti e Follower sui social media, solo se hai creato contenuti che indirizzino al sito web o all'app Charlotte Tilbury Beauty.

Per comunicare il Codice promozionale o il Link ai tuoi Clienti e Follower sui social media su qualsiasi piattaforma social, devi contrassegnare il post in modo visibile con #AD.

Affinché i tuoi Clienti o Follower sui social media possano riscattare un Codice promozionale o il Link, tali soggetti devono:

• effettuare un acquisto sul sito web o sull'app Charlotte Tilbury Beauty riguardante qualsiasi prodotto eccetto: (i) pacchetti e kit ai quali è già applicato uno sconto; (ii) prodotti già scontati; (iii) confezione regalo o consulenze virtuali; o (iv) in combinazione con altri codici promozionali; e

• riscattare il Codice promozionale o il Link prima della data di scadenza riportata.

COME UTILIZZEREMO I TUOI DATI

Charlotte Tilbury Beauty Limited sarà responsabile del trattamento dei dati personali forniti durante la richiesta di iscrizione al Programma e di tutte le informazioni personali da te fornite in qualità di socio. Le nostre informazioni di contatto sono:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

WC2R 2ND, Londra

legal@charlottetilbury.com

I dati personali forniti durante la richiesta di iscrizione al Programma sono necessari per consentirci di valutare l'idoneità all'iscrizione al Programma.

Qualora il candidato risulti idoneo, i dati personali sono necessari per stipulare un accordo e procedere alla registrazione come socio del Programma e al fine di completare la registrazione e amministrare il Programma in conformità con i nostri Termini e condizioni. Ciò include l'uso dell'indirizzo e-mail del candidato per informarlo che la sua richiesta di iscrizione è andata a buon fine e, se necessario, per fornirgli ulteriori informazioni sul Programma.

Per ulteriori informazioni sulle modalità di trattamento dei dati personali raccolti tramite il Programma in aggiunta a quanto sopra descritto, visita la nostra Informativa sulla privacy e la nostra Informativa sui cookie.

GENERALE

Durante la partecipazione a questo Programma, non potrai utilizzare slogan politici o dichiarazioni omofobe, immagini di natura oscena o esplicitamente sessuale, immagini contenenti loghi di concorrenti e palesi sponsorizzazioni di marchi o qualsiasi altra tecnica di marketing da imboscata o contenuti diffamatori, osceni, illegali, volgari, offensivi o in ogni caso inadatti oppure che violino i diritti di terzi (inclusi i diritti di proprietà intellettuale).

Charlotte Tilbury Beauty Limited si riserva il diritto di cancellare o modificare i presenti termini in qualunque momento e senza preavviso.

I presenti Termini saranno governati dalle norme legali dell'Inghilterra e le parti si sottopongono alla giurisdizione non esclusiva dei tribunali di Inghilterra e Galles.

These terms and conditions (the “Terms”) apply to MAGIC BEAUTY STARS HOLIDAY CHALLENGE (the “Competition”) which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, registered in England with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). For help with participating in the Promotion, please contact Customer Care at customercare@charlottetilbury.com.

COMPETITION & WINNER SELECTION

MAGIC BEAUTY STARS HOLIDAY CHALLENGE #NextBestCreatorAD

YOUR CHANCE TO WIN CHARLOTTE’S LUCKY £13K!

Darling Magic Beauty Stars, this is your moment!! 💫 To close out the holiday season in true Tilbury style, we’re turning up the MAGIC and giving ONE creator the chance to WIN A LUCKY £13,000, plus runner-up prizes before the year ends! We want YOU to show the world why Charlotte Tilbury is magic!! #NextBestCreatorAd

YOUR MISSION Create a scroll-stopping hero post that answers the question: “Why do you LOVE Charlotte Tilbury and her products?” Make it feel like an ad - but keep it real, authentic, confident, and irresistible.

To enter Entrants must:

1. Include the campaign hashtag (#NextBestCreatorAD), and
2. Mention at least two Charlotte Tilbury products in the caption of your video

The Promoter reserves the right to change or cancel the Promotion activity where it becomes necessary to do so without prior notice.

By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms.

During the Competition Period, customers are limited to one (1) entry.

ELIGIBILITY AND PARTICIPATING COUNTRIES

The Competition is open to all eligible Magic Beauty Star members who have reached the age of majority in your jurisdiction of residence to enter the Competition. The Competition is open to all eligible persons resident in UK, USA, Canada (excluding Quebec), Australia (excluding New South Wales, Northern Territory, Australian Capital Territory), Austria, Belgium, Ireland, France, and Germany.

The following groups are excluded from participating: a) employees of the Promoter and its associated companies or group companies; b) anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers; and c) members of the immediate families or households of (a) to (b) above. In entering the Competition, entrants confirm that they are eligible to do so and to claim the Prize and that all information submitted by them is true and accurate. It will be the Promoter’s sole decision as to whether any eligibility requirement have been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. Where legally required to do so, the Promoter can provide translations of these Terms upon request.

COMPETITION PERIOD

The Competition will run for the following period (being the “Competition Period”): 19th December, 2025 - 11:59pm 31st December, 2025 (the “Closing Date”). Entries made before or after the Competition Period will not be eligible.

PRIZE

There will be one winner of the Prize and, five runner-ups who will be chosen at random from all complete and accurate entries. The Prize is the following: 1 Winner: £13,000 5 Runners-Up: £1,000 each The Promoter is not responsible for any additional costs or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

WINNER SELECTION AND NOTIFICATION

There will be one winner of the Prize and, five runners-up who will be chosen at random from all complete and accurate entries. The Promotor shall contact the winner and runners-up following the close of the Competition Period to notify them of their Prize and confirm their details for Prize delivery.

The Promoter will send the surname and county of the winner to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms. If you object to your surname and county being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

CLAIMING THE PRIZE

The winners will receive their Prize via bank transfer, before or no later than January 31st, 2026. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. GENERAL

• If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available.
• The winning entrant and any guest (if applicable) shall not, while using the Prize, display or publicize any political slogans, homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
• The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
• The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights.
• If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant.
• The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned.
• The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always try to minimise the effect to the entrants of any such failure.
• Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law.
• The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
• By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities (“Losses”) suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.
• Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against Losses suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant.
• The Promoter may assign the benefit of these Terms in whole or in part to any group company and/or any third party.
• These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

1. Introduction

These terms and conditions (the Terms) apply to Free Gift with Purchase Promotions available from time to time on http://www.charlottetilbury.com or the Charlotte Tilbury Beauty app (the Website or App).

1. The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

1. The Promotion

Spend the Qualifying Amount as detailed in the promotional material on any Charlotte Tilbury products and merchandise (Products) on the Website or App and receive the free Gift with your purchase (the Promotion). Purchasing e-gift cards and consultations does not count as a purchase of Products and will not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases and delivery costs are also excluded.

1. The Gift

4.1. The gift is as detailed in the promotional material (Gift).

4.2. The Gift is exclusive of delivery costs.

4.3. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.

4.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the Gift.

4.5 In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the participant will be required to return the Gift. Failure to return the Gift will result in the refund not being processed and could lead to the closure of the participant’s Charlotte Tilbury account.

4.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).

4.7 The Qualifying Amount is the amount after any discounts have been applied.

4.8. The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

1. How do I participate in the Promotion?

5.1. To participate in the Promotion, the participant must place an order on the Website or App during the timeframes set out in the promotional material (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. If the participant makes the purchase outside of the Promotion Period they will not receive the Gift with their purchase.

5.3. As long as the participant purchases one or more of the Products and spends over the Qualifying Amount, they do not need to order any other product on the Website or App in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.

5.4. The participant may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products with a total value equal to or over the Qualifying Amount on the Website or App.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, the participant will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, the participant should visit the Promoter’s Customer Care Help Centre here, where full details of the promotions can be found.

1. Eligibility

6.1. The Promotion is only available to participants purchasing from the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain)and Hong Kong pages of the www.charlottetilbury.com website or the App. The following are also excluded from participating in the Promotion:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(c) members of the immediate families or households of (a) and (b) above; or

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

1. Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by the participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotion, although the Promoter will always endeavour to minimise the effect to the participant of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

1. Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

1. General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

NUOVO CONCORSO AIRBRUSH FLAWLESS 2026 

Questi sono i termini e le condizioni (i "Termini") che si applicano al NUOVO CONCORSO AIRBRUSH FLAWLESS 2026(il "Concorso") organizzato dal Promotore sul sito web, sulle piattaforme di social media o in altro modo.  I presenti Termini prevalgono in caso di conflitto o discrepanza con qualsiasi altra comunicazione, inclusi materiali pubblicitari o promozionali. Con l'atto dell'iscrizione, si ritiene che tutti i partecipanti abbiano letto, accettato e si considerino vincolati ai presenti Termini.