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Delivery Information
We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Standard delivery; €3.95 or FREE on all orders over €59. Please allow 3-6 working days to receive your order.
Express delivery; €9.95 or FREE on all orders over €175. Delivery within 1-2 business days.
Order before 12pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.
Large gift box FREE on all orders over €175.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call (+44) 01202 629527 (Monday-Friday, 9am-6pm)
To find out more, visit our help page.