We are here to help if you need assistance with any of the following:

  • Placing an order
  • Tracking your delivery
  • Returns and exchange information
  • Managing your account
  • Payment queries
  • Product questions

Please call our customer care number to speak to a member of Team Tilbury:
+44 (0) 1202 629527
Monday to Friday,

For an appointment at our Covent Garden or Westfield, London Stores


As a result of the coronavirus outbreak in Italy, all deliveries are subject to delay due to the government roadside checks put in place in all Italian cities.

Send us a message

We are sorry it's taking us longer than usual to respond to your queries. We endeavour to reply as soon as we can and we thank you for your continued patience. Please note returns and exchanges take 14 working days to process. We appreciate your understanding.


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Product advice

Our trained Team Tilbury Make-Up Artists love sharing Tilbury tips and advice. You can visit them in store where they will show you exactly how and where to apply our products to be your most beautiful. For more information on our stockists click here.

Alternatively sign up to our email newsletter here to receive all the latest exclusive beauty tips and backstage news from Charlotte and the team. Also follow @CTilburyMakeup on Twitter, Instagram and Facebook to receive exclusive news from Charlotte before anyone else!

Other enquiries

For press, editorial assignments, media enquiries and quotes from Charlotte Tilbury, please contact

Head office

8 Surrey Street, London, United Kingdom WC2R 2ND