Shipping Information

CHRISTMAS SHIPPING INFORMATION:

Last Shipping Information:

IRELAND

Standard Delivery: order by 17th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 2nd January 2019.

Express/ Fast & Fabulous: order by 19th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

AUSTRIA

Order by 18th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 2nd January 2018.

BELGIUM

Order by 19th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 3rd January 2019.

DENMARK

Order by 18th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 2nd January 2019.

FINLAND

Order by 14th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

GERMANY

Order by 19th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 3rd January 2019.

ITALY

Order by 17th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

LUXEMBOURG

Order by 19th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 3rd January 2019.

FRANCE

Order by 19th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 3rd January 2019.

PORTUGAL

Order by 17th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 2nd January 2019.

SPAIN

Order by 17th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 2nd January 2019

SWEDEN

Order by 14th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018

BULGARIA

Order by 12th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

CZECH REPUBLIC

Order by 14th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

HUNGARY

Order by 14th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

POLAND

Order by 17th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 2nd January 2019.

ROMANIA

Order by 13th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 28th December 2018.

SLOVAKIA

Order by 14th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 28th December 2018.

ESTONIA

Order by 13th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 28th December 2018.

LATVIA

Order by 13th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

LITHUANIA

Order by 13th December to receive your order in time for Christmas.Orders placed after this time will be delivered after 28th December 2018.

SLOVENIA

Order by 14th December to receive your order in time for Christmas. Orders placed after this time will be delivered after 28th December 2018.

Important Information:

Our warehouse will be closed on the following dates: 25th, 26th, 31st December & 1st January.

From Thursday 27th December 12pm GMT all Express/Fast & Fabulous shipping options will not be available until 2nd January 2019.

• Please note: all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.

• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top right drop-down menu


Delivery options for Europe

Where do you live? Which delivery option? Will my order be gift-wrapped? How much will it cost? How long will it take?
Europe Standard
DPD Road for most regions
Orders to Bosnia-Herzegovina, Croatia, Iceland, Liechtenstein, Montenegro, Norway, Ireland, Serbia, and Switzerland will be delivered by DHL or UPS
€3.95
FREE on all orders over €100
2 - 7 working days, varies based on country

Express
UPS or DHL
Now available to most European countries! (See "Countries We Ship To" below for more details)
€9.95
FREE on orders over €175
1 - 2 Business days

Fast 'N' Fabulous
UPS or DHL
Now available to most European countries! (See "Countries We Ship To" below for more details)
€14.95
FREE on orders over €175
1 - 2 Business days

Order before 3.30 pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.

Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm GMT on Friday will be dispatched the following Monday.

If the total cost of your order is over €100 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.

Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.

Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, mainland Portugal (this excludes Azores and Madeira), Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, mainland Spain (this excludes Canary Islands, Ceuta, and Melilla), Sweden, Switzerland, The Balearic Islands (Mallorca, Menorca, Ibiza and Formentera).

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select our GLOBAL site from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box (€5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air (Express or Fast 'N' Fabulous delivery method). As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days. In Azores and Madeira (Portugal), and in Canary Islands, Ceuta, and Melilla (Spain), customer clearance charges and invoices may be incurred for fragrance purchases.

Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.

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