SHIPPING INFORMATION

Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air (Express or Express Delivery in Gift Box delivery methods). As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days. In Azores and Madeira (Portugal), and in Canary Islands, Ceuta, and Melilla (Spain), customer clearance charges and invoices may be incurred for fragrance purchases.

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, mainland Portugal (this excludes Azores and Madeira), Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, mainland Spain (this excludes Canary Islands, Ceuta, and Melilla), Sweden, Switzerland, The Balearic Islands (Mallorca, Menorca, Ibiza and Formentera).

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, People's Republic of China, Egypt, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao SAR, Malaysia, New Zealand, Pakistan, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Regions from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.

Select your desired gift box (€5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

If the total cost of your order is over €100 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.

Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.