SHIPPING INFORMATION
As a result of the Corona virus outbreak, we are experiencing intermittent delivery delays with our couriers so customers may experience longer than normal delays to their deliveries. There may be updates to your delivery times. For all standard orders please refer to the latest advice from DPD here
Delivery options for Europe
Please note these delivery times cover the following countries: Germany, Benelux, Austria, Switzerland, UK, Norway, Denmark, Sweden, Finland, Poland, Czech Rep, Slovakia, Italy, Spain, France. For all other countries please note delivery may take longer than 7 days.
Standard Delivery - €3.95
FREE on all orders over €59
Please allow 7-10 working days to receive your order, varies based on country
Delivered by DPD Road for most regions
Orders to Bosnia-Herzegovina, Croatia, Iceland, Liechtenstein, Montenegro, Norway, Ireland, Serbia, and Switzerland will be delivered by DHL or UPS
Not gift-wrapped
Express delivery (1-2 business days) €9.95 or FREE on all orders over €100
Order before 12pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.
Orders placed after 12pm GMT on Thursday will be dispatched the following Monday.
Please note: all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.
Order before 12pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.
Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 12pm GMT on Friday will be dispatched the following Monday.
Free European shipping
If the total cost of your order is over €59 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order please click here to see our returns and exchange procedure.
Locations we Ship to
Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, mainland Portugal (this excludes Azores and Madeira), Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, mainland Spain (this excludes Canary Islands, Ceuta, and Melilla), Sweden, Switzerland, The Balearic Islands (Mallorca, Menorca, Ibiza and Formentera).
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top right hand corner of the website.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (€5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Taxes and Duties
Import taxes and duties will be the responsibility of the customer should goods be ordered from our website for delivery outside the UK. Unfortunately we have no control over these costs as they are imposed by your local customs office and we are therefore unable to offer assistance on these processes. We advise that you check the import charges applicable in any country before ordering products to be delivered there.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Perfume shipping restrictions
Due to International shipping restrictions, we are unable to deliver our fragrance Scent Of A Dream by air (Express or Express Delivery in Gift Box delivery methods). As a result, orders containing fragrance must be delivered via our standard shipping by road, most orders will be received within 5 – 7 working days. In Azores and Madeira (Portugal), and in Canary Islands, Ceuta, and Melilla (Spain), customer clearance charges and invoices may be incurred for fragrance purchases.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.