SHIPPING INFORMATION
As a result of the COVID 19 outbreak, Charlotte Tilbury & our delivery partners are taking steps to help prevent the spread of this illness. In order to reduce the possibility of transmission at the point of delivery it is the policy of all our carriers to no longer obtain signatures as proof of delivery. Instead, in cases where a parcel does not fit through a letterbox, the courier will leave the item at your door, and will step aside after knocking to ensure there is a safe distance while you retrieve the parcel. The driver will then ask for your surname and will not obtain a signature. This is to prevent transmission of the Coronavirus through handheld scanners.
The information below is for deliveries to the Republic of Ireland. Looking for delivery information to a different location? Click the flag icon in the top right-hand corner.
Standard Delivery - €3.95
Standard Delivery costs €3.95 or FREE on orders over €59.
Please allow 3-6 working days to receive your order.
Delivered by DPD road.
Not gift-wrapped.
Express delivery - €9.95
Express delivery costs €9.95 or FREE on orders over €175.
Order by 12pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day. Delivery in 1 - 2 days.
All our delivery options are tracked and you'll be sent the tracking code once your order leaves our warehouse.
Gift Wrap
Gift wrapping is currently unavailable for Republic of Ireland orders
FREE SHIPPING
If the total cost of your order is over €59 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order please click here to see our returns and exchange procedure.
Locations we Ship to
Ireland
For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top right hand corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.