shipping information
Due to exceptionally high demand due to Black Friday offers, please allow extra time during this busy period to receive your order. Before placing your order, please ensure all information including shipping, shades and quantities are correct as we are unable to make changes once your order has been placed.
Standard Delivery - €3.95
Standard Delivery costs €3.95. FREE on orders over €59 or FREE for Level 1 & 2 Loyalty Members on all orders. Delivered by UPS.
Please allow 5-8 working days to receive your order.
Express delivery - €9.95
Please note, express shipping is currently not available.
GIFT WRAP
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box (€5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
HOLIDAY & NEW YEAR'S EVE SHIPPING
| Standard delivery | Express delivery | |
|---|---|---|
| Christmas Shipping | Order before 12.00pm GMT on Friday 15th December to receive your parcel in time for Christmas. | Order before 10.59pm GMT on Sunday 17th December to receive your parcel in time for Christmas. |
| New Year's Eve Shipping | Order before 12.00pm GMT on Wednesday 20th December to receive your parcel in time for New Year's Eve. | Order before 12.00pm GMT on Friday 22nd December to receive your parcel in time for New Year's Eve. |
Gift Wrap
Please visit Magic Gift Wrapping for all gift wrap options.
Free Shipping
If the total cost of your order is over €59 or you are [Level 1 & 2 Loyalty Members](https://www.charlottetilbury.com/loyalty-landing-page), you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return your order please click here to see our returns procedure.
Locations we Ship to
Ireland
For delivery to the following locations Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland please use our dedicated EU site by selecting EUR from the dropdown on the top corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top corner of the website.
For delivery to France please use our dedicated FR site by selecting France EUR from the dropdown on the top left hand corner of the website.
For delivery to Germany please use our dedicated DE site by selecting Germany EUR from the dropdown on the top left hand corner of the website.
For delivery to Spain please use our dedicated ES site by selecting Spain EUR from the dropdown on the top left hand corner of the website.
For delivery to Italy please use our dedicated IT site by selecting Italy EUR from the dropdown on the top left hand corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercare@charlottetilbury.com. Please note emails will also be answered within the hours above.