SHIPPING INFORMATION
Bank Holiday Shipping Information
Please note our warehouse will be closed from Saturday 25th May to Monday 27th May which may cause a delay in dispatching all orders.
Next Day Orders: Please note any Next Day orders received after 3:30pm GMT on Thursday 23rd May will be dispatched on Tuesday 28th May.
Please note: all services are sent via SkyNet and are tracked. A signature is required to receive the parcel. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.
All orders placed after 3:30pm GMT will be dispatched the following business day, Monday – Friday
Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top right drop-down menu
Standard Delivery Metropolitan Area - $10.00
Delivery in 5-6 business days
FREE on all orders over $150
Delivered by SkyNet
Not gift-wrapped
Standard Delivery Regional Area - $10.00
Delivery in 6-8 business days
FREE on all orders over $150
Delivered by SkyNet
Not gift-wrapped
Order before 3.30 pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.
Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm GMT on Friday will be dispatched the following Monday.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box ($5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Special location exceptions
Rural domestic addresses require one or more additional days to deliver.
All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.
Locations we ship to
Australia
For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.
We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Countries from the dropdown on the top right hand corner of the website.
Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.
Important information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Taxes and tariffs
All Australian orders over 1,000 AUD will be delivered on a DDU basis (Delivery Duty Unpaid). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately we are unable to advise the amount this may be.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any questions
Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercareaustralia@charlottetilbury.com. Please note emails will also be answered within the hours above.
