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  • Australia (AUD $)
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  • 2013 - 2019 © Islestarr Holdings Ltd. All rights reserved. Company Number 08037372. Building 5, 50 Brook Green, Hammersmith, London, England, W6 7BJ. VAT number: ; GB 144 0736 30
    customercare@charlottetilbury.com

SHIPPING INFORMATION

Standard Delivery Metropolitan Area - $10.00

Delivery in 5-6 business days

FREE on all orders over $150

Delivered by SkyNet

Not gift-wrapped

Standard Delivery Regional Area - $10.00

Delivery in 6-8 business days

FREE on all orders over $150

Delivered by SkyNet

Not gift-wrapped

Order before 3:30pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.

Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30pm GMT on Friday will be dispatched the following Monday.

Gift Wrap

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.

Select your desired gift box ($5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Signature bow-tied gift boxes

Special location exceptions

Rural domestic addresses require one or more additional days to deliver.

All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.

Locations we ship to

Australia

For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, People's Republic of China, Egypt, Hong Kong SAR, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Macao SAR, Malaysia, New Zealand, Pakistan, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select All Other Regions from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Important information

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

Taxes and tariffs

All Australian orders over 1,000 AUD will be delivered on a DDU basis (Delivery Duty Unpaid). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately we are unable to advise the amount this may be.

Insurance

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Any questions

Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercareaustralia@charlottetilbury.com. Please note emails will also be answered within the hours above.