shipping information
STANDARD DELIVERY - $10
Standard delivery costs $10 or FREE on orders over $150. Please allow 4-6 working days to receive your order, delivered by Skynet.Orders received before Midday (12pm) GMT will be dispatched the following day. Please note our warehouse operates Monday – Friday, orders will be dispatched within this timeframe. Orders placed after Midday (12pm) GMT on Friday will be dispatched the following Monday. Please note the warehouse is closed on Bank Holidays.
Please be aware of changes to delivery time frames over the UK bank holiday on 19th September. Orders placed with express delivery may have a 1 day delay on normal timelines.
Gift Wrap
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at checkout.
Select your desired gift box ($5.00) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
Please visit Magic Gift Wrapping for all gift wrap options.
Special location exceptions
Rural domestic addresses require one or more additional days to deliver.
All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.
Locations we Ship to
Australia
For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top corner of the website.
For delivery to the following locations: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top corner of the website.
For delivery to Germany please use our dedicated DE site by selecting DEU from the dropdown on the top corner of the website.
For delivery to the Spain please use our dedicated ES site by selecting ESP from the dropdown on the top corner of the website.
For delivery to France please use our dedicated FR site by selecting FRA from the dropdown on the top corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top corner of the website.
For delivery to Hong Kong please use our dedicated HK site by selecting HKD HK$ from the dropdown on the top corner of the website.
Important Information
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Taxes and Tariffs
All Australian orders will be delivered on a DAP basis (delivery at place). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately, we are unable to advise the amount this may be.
Insurance
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Any Questions
Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on customercareaustralia@charlottetilbury.com. Please note emails will also be answered within the hours above.