Shipping Information

Christmas Shipping Information:

Luxury Gift Wrap Promotion - 10th-20th December 2018.

Please note during this promotion the Fast & Fabulous delivery option will not be available


• For orders under $175, Luxury Gift Wrap can be purchased for $10

• For orders over $175, you will receive free luxury gift wrap automatically added to basket when total equals $175 or greater

Order by 13th December before 3:30pm GMT to receive your parcel in time for Christmas. All orders placed after this time will be delivered after 27th December.

Please note:

Any order placed before 3:30pm GMT on 24th December will be delivered on:

Metropolitan Area: 4th January 2019.

Regional Area: 8th January 2019.

Any order placed after 3:30pm GMT on 24th December will be delivered on:

Metropolitan Area: 5th January 2019.

Regional Area: 9th January 2019.

Important Information:

Our warehouse will be closed on the following dates: 25th, 26th, 31st December & 1st January.

• Please note: all services are sent via SkyNet and are tracked. A signature is required to receive the parcel. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.

• All orders placed after 3:30pm GMT will be dispatched the following business day, Monday – Friday

• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top right drop-down menu

Where do you live? Which delivery option? Will my order be gift-wrapped? How much will it cost? How long will it take?
Metropolitan Area Standard
FREE on all orders over $150
5-6 Business days
Regional Area Standard
FREE on all orders over $150
6-8 Business day

Order before 3.30 pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.

Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 3:30 pm GMT on Friday will be dispatched the following Monday.

Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.

Select your desired gift box ($5.00) in the GIFT WRAPPING section.

If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!

Rural domestic addresses require one or more additional days to deliver.

All of our deliveries require a signature and, as a result, we are unable to ship to PO Box addresses. Orders purchased under a PO Box delivery will be returned to our UK warehouse and remain here until a new address is provided. The costs to reship the package will be the responsibility of the customer.


For delivery to the following locations Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.

For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.

For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.

For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.

For delivery to the United Kingdom please use our dedicated UK site by selecting GBP from the dropdown on the top right hand corner of the website.

We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Ukraine, United Arab Emirates, and Vietnam! Please select our GLOBAL site from the dropdown on the top right hand corner of the website.

Charlotte Tilbury uses a third party provider to deliver the dropdown list of shipping destinations. Rather than individual country listings, the destinations shown are the result of the specific requirements of our provider’s network of couriers and the custom regulations for different destinations.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.

All Australian orders over 1,000 AUD will be delivered on a DDU basis (Delivery Duty Unpaid). As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order from customs on arrival. Unfortunately we are unable to advise the amount this may be.

Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.

Please call our Customer Care Team on 0011 44 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.

Follow Us


10% off your first purchase

We would love to send you emails about our products and services. If you would like to receive these, please enter your email address here to receive your 10% off code.