frequently asked questions



For orders placed during Black Friday and Cyber Monday, please allow additional time to receive your order. Our warehouse is working around the clock to dispatch these as soon as possible on the fastest delivery service.

Our response time is currently within 5 working days from your request being received. Our Agents are working on your enquiries during business hours, Monday – Friday.

If you have messaged us and are awaiting a response, we ask that you do not send us multiple messages as we answer enquiries in the order in which they are received, so no need to follow up! Rest assured we will get back to you and assist you as soon as possible.

To assist you in the interim, we’ve included some information on our frequently asked questions.