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We are monitoring the global situation with COVID-19 very carefully and there may be changes to delivery times due to the ongoing situation – see the FAQs for our latest guidance.
Standard delivery (3-7 business days) is $10 or FREE on all orders over $150. Lead time for metropolitan areas is 3-5 business days, and for regional areas is 5-7 working days.
Order before 3:30pm GMT for same day dispatch, orders placed after this time will be dispatched the following working day.
Orders placed after 3:30 pm GMT on Thursday will be dispatched the following Monday.
Last Easter Shipping dates:
Metropolitan Area: Order by 3rd April before 12:00pm GMT to receive your parcel in time for Easter Weekend. Orders placed after this will be delivered after 14th April.
Regional Area: Order by 31st March before 12:00pm GMT to receive your parcel in time for Easter Weekend.
To find out more, visit our help page.
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
For all bundle purchases, individual components may not be returned separately.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
To speak to a member of Team Tilbury about your order, call 0011 44 1202 629527 (Monday-Friday, 9am-6pm GMT)To find out more, visit our help page.