promotion & competition terms and conditions

1. Introduction

These terms and conditions (the Terms) apply to the BLACK FRIDAY 2023 SALE ‘Buy More Save More’ Discount Codes available on http://www.charlottetilbury.com (the Website).

The Promoter is Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (the Promoter).

2. The Promotion

Spend the Qualifying Amount (as detailed below) on products on the relevant Website (the Products) and receive the discount codes as provided below (the Promotion).

Excluded Products: Please note that purchasing kits, Charlotte’s Mystery Makeup Stocking, Mystery Boxes, already discounted products, virtual consultations, e-Gift cards, samples, delivery, and gift wrap will contribute towards the Qualifying Amount required to receive the Promotion, but these Excluded Products will not be discounted at checkout and will be charged at full price.

Qualifying Amount:

• Spend over £150 in a single transaction and receive 30% off selected items using the code MAGIC30 at checkout.

• Spend over £100 in a single transaction and receive 25% off selected items using the code MAGIC25 at checkout.

Offer cannot be used in conjunction with any other discounts, offers, or codes.

The Promoter is not responsible for any additional costs and/or expenses in relation to the Promotion, other than any specifically listed as part of the Promotion above and for the specified periods of time (where applicable).

The participant shall not, at any time while participating or communicating about the Promotion, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

3. How do I participate in the Promotion?

3.1. Participants must place an order on the Website from 00:00am GMT 23rd November until 11.59pm GMT 27th November 2023. (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

3.2 To receive the relevant discount on total value of baskets equal to or over the Qualifying Amount, participants must enter the code as set out in the relevant promotional advertising (the Code). The following applies to the Code:

i. it can only be used once.

ii. one code may be used per single transaction.

iii. it is only valid to redeem during the Promotion Period.

iv. it is only valid for redemption in the participating countries as set out in the Eligibility section below.

3.3. Participants who make their purchase outside the Promotion Period will not receive the Code with their purchase.

3.4. As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to receive the Code. However, certain delivery charges may apply in addition to the Products.

3.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

3.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

3.7. The Promoter accepts no responsibility for the ordered products.

3.8. For help with participating in the Promotion, Customer Care should be contacted at customercare@charlottetilbury.com.

4. Eligibility

4.1. The Promotion is only available to customers purchasing from the United Kingdom, United States, Canada, Hong Kong, Australia, EU (those being the EU countries the Promoter currently ships to as at the date of this Promotion on the website) pages of the www.charlottetilbury.com website.

4.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

6. Data Protection and Publicity

For information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at:

http://www.charlottetilbury.com/uk/help/security-privacy

http://www.charlottetilbury.com/us/help/security-privacy

http://www.charlottetilbury.com/ca/help/security-privacy

http://www.charlottetilbury.com/de/help/security-privacy

http://www.charlottetilbury.com/es/help/security-privacy

http://www.charlottetilbury.com/fr/help/security-privacy

http://www.charlottetilbury.com/ie/help/security-privacy

http://www.charlottetilbury.com/it/help/security-privacy

http://www.charlottetilbury.com/nl/help/security-privacy

http://www.charlottetilbury.com/hk/help/security-privacy

http://www.charlottetilbury.com/au/help/security-privacy

7. General

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

7.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

7.3. These Terms shall be governed by English law, and the parties submit to the non- exclusive jurisdiction of the courts of England and Wales.

These terms and conditions (the Terms) apply to Free Express Shipping with purchase Promotions available from time to time on http://www.charlottetilbury.com (the Website)

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

Spend the Qualifying Amount as detailed in the promotion on any Charlotte Tilbury products and merchandise (Products) on the relevant Website and receive the free Express Shipping on your purchase (the Promotion).

**Please note that purchasing e-gift cards does not count as purchase of Products and will therefore not contribute towards the Qualifying Amount required to receive the Free Express Shipping**

4.1. The Free Express Shipping is as detailed in the promotional advertising and Products shipped via express shipping will be shipped in accordance with the express shipping terms on CT.com: https://www.charlottetilbury.com/uk/help/delivery

4.2 Any Products ordered Friday – Sunday will arrive the following Tuesday.

4.3 Any products shipped Monday - Thursday must be ordered before 1pm to receive the next working day. Orders placed after 1pm will be dispatched the following day, Monday – Thursday.

5.1. To participate in the Promotion, participants must place an order on the Website during the timeframes set out in the promotional advertising (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. Participants who make purchases outside the Promotion Period will not qualify for the Free Express Shipping with their purchase.

5.3. As long as the participants purchase one or more of the Products and spend over the relevant Qualifying Amount, they do not need to order any other product on the Website in order to benefit from the Free Express Shipping.

5.4. Participants may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products at total value equal to or over the Qualifying Amount on one of the Websites.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products being lost or delayed in the post.

5.8. For help with participating in the Promotion, Customer Care should be contacted at customercare@charlottetilbury.com.

6.1. The Promotion is open to all residents in the United Kingdom .

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(c) members of the immediate families or households of (a) and (b) above; or

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

7.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”).

Contact email: customercare@charlottetilbury.com.

All eligible customers who receive a 15% discount code from Charlotte Tilbury advocates, will receive 15% off eligible Charlotte Tilbury products (for more information read ‘Eligibility’ section below) by way of a one-time use per customer discount code which may be redeemed on www.charlottetilbury.com (“Discount Code”).

3.1. The Discount Code:

(i) will apply to all products sold on www.charlottetilbury.com except:

New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers;

(vii) can only be used by a new Customer that is making their first purchase on charlottetilbury.com

(viii) should not be shared with anyone else for you

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

(c) members of the immediate families or households of (a) to (b) above.

4.1. The Promotion is free to enter, no purchase is necessary.

4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant.5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/au/help/security-privacy.

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

7.2. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

7.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”).Contact email: customercare@charlottetilbury.com.

All eligible customers from the Participating Countries who sign up to receive Charlotte Tilbury’s newsletter by:

A. Clicking on the following link https://www.charlottetilbury.com/social/content/sign-up

B. Entering details via the pop up on www.charlottetilbury.com

C. Signing up on the account page: https://www.charlottetilbury.com/social/account

D. Signing up via the footer www.charlottetilbury.com

will receive 10% off eligible Charlotte Tilbury products (for more information read ‘Eligibility’ section below) on purchases by way of a unique, one-time discount code sent by email which may be redeemed on www.charlottetilbury.com (“Discount Code”).

The discount code will appear in the email and the code will appear at the top of the screen when the participant clicks through from the email.

*Email may take up to 15 minutes to be sent.*

3.1. The Discount Code:

(i) will apply to all products sold on www.charlottetilbury.com except e-Gift Cards, Virtual Consultations, Kits, bundles, already discounted or sale products and delivery;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers or codes;

(vi) will be valid for redemption for 30 days from its date of receipt

(v) can only be used by the recipient of the Discount Code;

vi) is only available to new subscribers to the newsletter; existing subscribers will not be eligible to receive the Discount Code;

(vii) the Promotion is open to residents of the United Kingdom, USA, Canada; Australia; and Europe (see list below) (together the “Participating Countries”). For this Promotion, “Europe” includes the following countries: Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, mainland Portugal, Republic Of Ireland, Romania, Serbia, Spain, Slovakia, Slovenia, Sweden, Switzerland, The Balearic Islands (Mallorca, Menorca, Ibiza and Formentera).

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

(c) members of the immediate families or households of (a) to (b) above.

4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant.

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

5.4 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s [privacy policy](/help/security-privacy)

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

7.2. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Charlotte Tilbury Beauty Australia Pty Ltd (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Australia Pty Ltd, with its registered office at Level 16/77 Castlereagh St, Sydney NSW 2000, Australia.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

CHARLOTTE’S LOYALTY PROGRAMME

What is Charlotte’s Loyalty Programme? Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com. Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/uk/loyalty. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout. Global Restrictions to Charlotte’s Loyalty Programmme Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”). Customers are only able to earn in store towards their loyalty status when shopping at a Charlotte’s Beauty Wonderland that is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme. For example, if you enrolled in Charlotte’s Loyalty Programme while in the United Kingdom, you will only earn towards your loyalty status for eligible in store purchased made in a Charlotte’s Beauty Wonderland that is located in the United Kingdom. Simply ask at the till point at the time of purchase for the till staff to enter your email address into the till point during the transaction and the final value of the transaction after discounts will be added to your loyalty account. Beauty Wonderlands are Charlotte Tilbury owned boutiques and are not in partnership with any 3rd parties. Unfortunately customers are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the Charlotte’s Loyalty Programme. Customers are also able to earn in store towards their loyalty status in Charlotte’s Beauty Wonderland Pop-Ups based in the United Kingdom, Europe and North America hosted by Charlotte Tilbury and not in collaboration with, or by, a retail partner, so long as such Charlotte’s Beauty Wonderland Pop-Up is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme. Guest Checkout Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account. Subscriptions To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme. When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed. If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here. Gift Cards When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status. Charlotte’s Loyalty Programme Term Period, Program modification and termination Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 12 months from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 12 month membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 12 month membership period will begin in this new tier. This same process will continue for each consecutive 12 month membership period, provided we decide to continue with Charlotte’s Loyalty Programme. Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers. Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change. The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

HOW TO JOIN

How do I Join Charlotte's Loyalty Programme? You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account. Your purchases made in the last 12 months prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account. If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

LEVELS

What are the Levels within Charlotte’s Loyalty Programme? “Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1 Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1! MAGIC REWARDS

• 2 FREE MAGIC GIFTS!
• A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER
• RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS
• FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)
• FREE ENGRAVING
• ACCESS TO MY MEMBERS ONLY SHOP
• ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2 Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2! MAGIC REWARDS

• 3 FREE MAGIC GIFTS!
• A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER
• RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS
• FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)
• FREE ENGRAVING
• ACCESS TO MY MEMBERS ONLY SHOP
• ACCESS TO EXCLUSIVE MASTERCLASSES
• BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3 Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3! MAGIC REWARDS

• 3 FREE MAGIC GIFTS!
• A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER
• RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS
• FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)
• FREE ENGRAVING
• ACCESS TO MY MEMBERS ONLY SHOP
• ACCESS TO EXCLUSIVE MASTERCLASSES
• BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4 Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4! MAGIC REWARDS

• 3 FREE MAGIC GIFTS!
• A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER
• RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS
• FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)
• FREE ENGRAVING
• ACCESS TO MY MEMBERS ONLY SHOP
• ACCESS TO EXCLUSIVE MASTERCLASSES
• BE THE FIRST TO SHOP NEW! LAUNCHES
• YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS! MAGIC REWARDS AND BENEFITS

• EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme? All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level. You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account. If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.nl, they will activate two loyalty accounts which can not be consolidated. For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com or an in-store purchase for products via Charlotte’s Beauty Wonderlands, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation there are clear records showing this, our decision is final. Do my loyalty Levels expire? When you enter a specific loyalty Levels, you will have 12 months to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 12 months and not moved into the next Level, you will move to the Level reflective of your last 12 months’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 12 months after joining your new Level.

REWARDS AND BENEFITS What are Rewards? Your “Rewards” are code based offers and each Reward can only be used once within a 12 month period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

REWARDS TABLE

Rewards

1. During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.

2. You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.

3. Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

4. Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.

5. Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.

6. Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.

7. Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.

8. For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.

9. The Reward is as detailed in the promotional advertising.

10. There is no cash alternative for the Reward.

11. Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

12. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.

13. In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.

14. The Qualifying Amount is the amount after any discounts have been applied.

15. From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

16. The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

17. Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.

18. Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.

19. Rewards may only be used once;

20. Rewards cannot be used in conjunction with other discounts or offers.

21. Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.

22. Rewards must not be shared with anyone else. What are Benefits? “Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

    BENEFITS TABLE FREE ENGRAVING FREE STANDARD SHIPPING* FREE EXPRESS SHIPPING* MEMBER LEVEL NO NO NO LEVEL 1 YES YES NO LEVEL 2 YES YES NO LEVEL 3 YES YES YES LEVEL 4 YES YES YES VAULT YES YES YES *The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders. Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com. Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders. Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion. Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels. Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund. Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3. From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid. How do I earn Rewards and Benefits? By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea. Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level. How do I redeem my Rewards and Benefits? You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account. What happens to my Rewards and Benefits when I move up or down a Level? Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

OFFERS BESPOKE TO MEMBER LEVEL

Member Level Rewards and Benefits Charlotte’s Loyalty Programme members in Member Level will receive a 15% discount code from Charlotte Tilbury to spend on eligible Charlotte Tilbury products by way of a one-time use per customer discount code which may be redeemed on www.charlottetilbury.com. The code can only be used by customers in Member Level and will not be valid when a customer moves Level. Customers joining Charlotte’s Loyalty Programme at a Level above Member Level will not be eligible to access Rewards and Benefits from earlier Levels. When a customer leaves the Member Level, by either moving up or down a Level, the customer will no longer be able to redeem their Member Level Rewards and Benefits. The 15% Off Code: (i) will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time; (ii) may only be used once; (iii) cannot be used in conjunction with other discounts or offers; (vii) can only be used by a Member Level customer purchasing on www.charlottetilbury.com; (viii) must not be shared with anyone else. 3.2. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with the Promotion; or (c) members of the immediate families or households of (a) to (b) above.

OFFERS BESPOKE TO LEVELS 1 AND ABOVE Free Standard Shipping Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping. Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders. Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect. Free Engraving Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout. https://www.charlottetilbury.com/products/gifts/personalised Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets. Early Access to NEW! Product Launches Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available whilst stocks last.

OFFERS BESPOKE TO LEVELS 2 AND ABOVE Complimentary Virtual Services As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied. The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder. Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions Dedicate Virtual Services PRO Artist As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury . This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/uk/help/terms-and-conditions

OFFERS BESPOKE TO LEVELS 3 AND ABOVE

Free Express Shipping As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping. Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders. Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

VAULT LEVEL OFFERS

Vault Level Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter. For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.
At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

1. Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
2. Participation in the Vault is solely at Charlotte Tilbury’s discretion.
3. In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
4. Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

What Are Loyalty Coins?

In addition to the Offers, Rewards, and Benefits that Charlotte’s Loyalty Members can receive, there is also the opportunity to earn Loyalty Coins when signed into your account on CharlotteTilbury.com or the Charlotte Tilbury app. By making Transactions and engaging in various Interactions (defined below), members will earn Loyalty Coins that can then be exchanged for Loyalty Coin Rewards (defined below). Loyalty Coins earned will be shown within the ‘Coin Activity’ tab within your Loyalty account.

Transactions

When Charlotte’s Loyalty Members log into their accounts and spend on a Valid Order on CharlotteTilbury.com or on the Charlotte Tilbury app, you will earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will include any tax, shipping costs, bundles, hampers and virtual services.

What Transactions will I be able to collect Loyalty Coins for? What number of Loyalty Coins will be collected on each Transaction? How often can the Transaction be completed to earn Loyalty Coins? Where can this Transaction be completed? Qualifying purchases in £ on CharlotteTilbury.com or on the Charlotte Tilbury App 1 Loyalty Coin per £1 Every qualifying purchase, exclusions apply CharlotteTilbury.com or on the Charlotte Tilbury App Qualifying purchases in € on CharlotteTilbury.com or on the Charlotte Tilbury App 1 Loyalty Coin per €1 Every qualifying purchase, exclusions apply CharlotteTilbury.com or on the Charlotte Tilbury App Qualifying purchases in USD$ on CharlotteTilbury.com or on the Charlotte Tilbury App 1 Loyalty Coin per USD$1 Every qualifying purchase, exclusions apply CharlotteTilbury.com or on the Charlotte Tilbury App Qualifying purchases in CAD$ on CharlotteTilbury.com or on the Charlotte Tilbury App 1 Loyalty Coin per CAD$1 Every qualifying purchase, exclusions apply CharlotteTilbury.com or on the Charlotte Tilbury App Qualifying purchases in AUD$ on CharlotteTilbury.com or on the Charlotte Tilbury App 1 Loyalty Coin per AUD$1 Every qualifying purchase, exclusions apply CharlotteTilbury.com or on the Charlotte Tilbury App Qualifying purchases on the Charlotte Tilbury App when logged in to a Charlotte Tilbury account will be awarded additional Loyalty Coins 100 Loyalty Coins per Transaction in £/USD$/€; 200 Loyalty Coins per Transaction in CAD$/ AUD$ (regardless of value) Every qualifying purchase, exclusions apply Charlotte Tilbury App

Interactions

Charlotte’s Loyalty Members can visit the Loyalty page on https://www.charlottetilbury.com/account?tab=loyalty and click the Loyalty Coin tab where you will find the ‘Earn Coins’ section. From here, you can pick an activity to complete to earn your Loyalty Coins (“Interactions”). Interactions can include, signing into the Charlotte Tilbury app; completing your Beauty Profile; or adding your birthday to your Charlotte Tilbury account (see below for the current list of Interactions, which may be amended from time to time subject to applicable law). Only Interactions completed via the ‘Earn Coins tab will count towards your Loyalty Coin Balance.

What Interactions can I earn Loyalty Coins for? How many times (per customer lifetime) can I complete this Interaction? Where can this Interaction be completed? Coins Earned,Global Markets, excluding Australia and Canada Coins Earned, Australia and Canada Create an Account on CharlotteTilbury.com or on the Charlotte Tilbury App 1 CharlotteTilbury.com or on the Charlotte Tilbury App 10 20 Complete Your Beauty Profile on CharlotteTilbury.com or on the Charlotte Tilbury App 1 https://www.charlottetilbury.com/uk/account/skincare-profile?tab=beauty-profile 100 200 Download and login to the Charlotte Tilbury App 1 On the Charlotte Tilbury App 100 200 A new referral is successfully added via the Refer A Friend scheme on CharlotteTilbury.com or on the Charlotte Tilbury App 5 CharlotteTilbury.com or on the Charlotte Tilbury App 70 400 Add a Skin Analysis on CharlotteTilbury.com or on the Charlotte Tilbury App 5 (once every 30 days) https://www.charlottetilbury.com/uk/account/skincare-profile 50 280 Complete the Beauty Star Quiz on CharlotteTilbury.com or on the Charlotte Tilbury App 1 https://www.charlottetilbury.com/uk/beauty-secrets-club/levels/bfojxar7ijqmrn5a6ehs8?mmaId=bFOjXAr7IJQmrn5A6Ehs8 20 200 Save a Product to Wishlist on CharlotteTilbury.com or on the Charlotte Tilbury App 1 CharlotteTilbury.com or on the Charlotte Tilbury App 10 80 Adding your Birthday to your account on CharlotteTilbury.com or on the Charlotte Tilbury App 1 CharlotteTilbury.com or on the Charlotte Tilbury App 10 40

Loyalty Coin Rewards

Loyalty Coins earned can be exchanged for Loyalty Coin Rewards on CharlotteTilbury.com or on the Charlotte Tilbury app. The Loyalty Coin Rewards can be accessed via the ‘Coin Shop’ within the Loyalty tab on CharlotteTilbury.com.

Loyalty Coin Rewards are a discount towards the normal price of the specific Loyalty Coin Reward you select. Loyalty Coin Rewards can be used once per customer and are subject to availability and change. Where Loyalty Coin Rewards are duplicated in your rewards wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite. No alternatives will be offered.

UK Loyalty Coin Rewards Loyalty Coin Rewards Loyalty Coins Required One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount 200 Free Gift Box on your Next Qualifying Purchase of Any Amount 200 £10 Off on your Next Qualifying Purchase When you Spend £75 1000 Gift With Purchase When You Spend £10- Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime 1000

US Loyalty Coin Rewards Loyalty Coin Rewards Loyalty Coins Required One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount 300 Free Gift Box on your Next Qualifying Purchase of Any Amount 300 $20 Off on your Next Purchase When You Spend USD$100 1500 Gift With Purchase When You Spend USD$20 - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime 1500

Europe Loyalty Coin Rewards Loyalty Coin Rewards Loyalty Coins Required One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount 300 Free Gift Box on your Next Qualifying Purchase of Any Amount 300 15 Euros Off on your Next Purchase When You Spend 90 Euros 1500 Gift With Purchase When You Spend 15 Euros - Three Loyalty Coin Gift With Purchase Rewards are available per customer 1500

Australia Loyalty Coin Rewards Loyalty Coin Rewards Loyalty Coins Required Free Gift Box on your Next Qualifying Purchase of Any Amount 400 $20AUD Off on your Next Purchase When You Spend $125AUD 2000 Gift With Purchase When You Spend $20AUD - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime 2000

Canada Loyalty Coin Rewards Loyalty Coin Rewards Loyalty Coins Required One-Off Free Express Shipping* on your Next Qualifying Purchase of Any Amount 400 $20CAD Off on your Next Purchase When You Spend $125CAD 2000 Gift With Purchase When You Spend $20CAD - Three Loyalty Coin Gift With Purchase Rewards are available per customer lifetime 2000

*In regions where Free Express Shipping is available, this Loyalty Coin Reward is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

IMPORTANT NOTICE FOR CANADIAN CUSTOMERS: In no event will a Loyalty Coin Reward that you may be eligible to receive have a value (including a retail value) of more than $50 CAD, excluding applicable taxes. For greater clarity, in no event will: (i) a single product, a single service or a single set of products and/or services that you may be eligible to receive in exchange for Loyalty Coins have a value of more than $50 CAD (excluding applicable taxes); and (ii) the retail value of each product or service that you may be eligible to receive in exchange for Loyalty Coins exceed $50 CAD (excluding applicable taxes).

Additional Terms for Loyalty Coin Rewards in all Markets

Loyalty Coin Reward

Description One-Off Free Express Shipping Loyalty Coin Reward Members of Charlotte’s Loyalty Programme who are in Member Level, Level 1 or Level 2 will be able to convert their Loyalty Coin Balance into a One-Off Free Express Shipping Loyalty Coin Reward. This reward is not available to customers redeeming Loyalty Coins in Australia, or placing orders being shipped to Australia.

There is no minimum spend attached to One-Off Free Express Shipping i.e. a purchase of any value can have the One-Off Free Express Shipping Loyalty Coin Reward added to it for a successful checkout, as long as no other Rewards or promotional codes are used on the same purchase. Charlotte Tilbury reserves the right to remove the Free Express Shipping Loyalty Coin Reward offering with no prior notice.

If you are redeeming a One-Off Free Shipping Loyalty Coin Reward and your basket total auto-qualifies for Free Express shipping, you must remove your Loyalty Coin Reward from your basket should you wish to use this Loyalty Coin Reward on a separate future purchase.

This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase. Free Gift Box A free gift box will be offered as a Loyalty Coin Reward to customers in all Loyalty Levels in Charlotte’s Loyalty Programme. The Gift Box RRP value will automatically be deducted at checkout.

Charlotte Tilbury reserves the right to withdraw this Loyalty Coin Reward at any time and it may not be available to customers in all markets at all times.

This Loyalty Coin Reward is code-based and one-time use. No other code based promotions will be able to be added to checkout when completing the purchase. £10/$20/15euro/20AUD/20CAD Off Loyalty Coin Reward Members of Charlotte’s Loyalty Programme who are in Member Level, Level 1 or Level 2 will be able to convert their Loyalty Coin Balance into a £10/$20/15Euro/$20AUD/$20CAD Off Loyalty Coin Reward if you have enough Loyalty Coins available within your Loyalty Coin Balance. Once Loyalty Coins are converted into a Loyalty Coin Reward, the Loyalty Coin Reward will then be available within your Rewards Wallet, to be used on your next purchase When You Spend £75/$100/90Euros/$125AUD/$125CAD

Only one promotional code per transaction. Charlotte’s Loyalty Programme Loyalty Benefits can however still be added to a customer’s transaction, with one Loyalty Coin Reward.i.e. As a member of Charlotte’s Loyalty Programme in Level 3 in the UK, will have Free Express Delivery auto-applied at checkout. As this Loyalty Benefit does not need a promotional code to be applied at checkout, Loyalty Coin Rewards can be added if the terms of the Loyalty Coin Reward are met. Loyalty Coin Product Rewards There will be three Loyalty Coin Product Rewards available to Charlotte’s Loyalty Programme customers. Loyalty Coin Product Rewards are Gift with Purchases which are available to add to basket once converted from your Loyalty Coin Balance into a Loyalty Coin Reward in your Rewards Wallet. To redeem your Loyalty Coin Product Reward at checkout, customers must checkout within 60 days of converting their Loyalty Coins into a Loyalty Coin Product Reward, and reach the minimum spend threshold defined on the Loyalty Coin Product Reward itself within the Rewards Wallet.

Once redeemed, your Loyalty Coin Product Reward will no longer be visible within your Loyalty Account. Only one promotional code per basket. Multiple auto-applied Loyalty Benefits can however still be added to a customer’s transaction, with one Loyalty Coin Reward.

Redeeming Your Loyalty Coin Rewards

To use your Loyalty Coins, you must transfer them into the Reward Wallet by following these instructions:

1. Create an Account on CharlotteTIlbury.com or on the Charlotte Tilbury App

2. Visit your Loyalty account here https://www.charlottetilbury.com/uk/account?tab=loyalty

3. When on ‘Coin Shop’ tab within your Loyalty Account, you will see your Loyalty Coin Balance - if you have enough Loyalty Coins available to transfer into a Loyalty Coin Reward, you will see unlocked Loyalty Coin Rewards visible, and a button visible to ‘Add to Rewards’

4. Once Redeem Reward is selected, a pop-up will be visible to ‘Confirm your Reward’. Once confirmed, this action cannot be undone and your Loyalty Coin Reward will be available within your Rewards Wallet, and Loyalty Coins will be deducted from your Loyalty Coin Balance

5. To redeem your Loyalty Coin Reward, you must visit your Rewards Wallet and click ‘Redeem Reward’ within 60 days of converting your Loyalty Coins into a Loyalty Coin Reward. Your expiration countdown will be shown in day / month / year format across all markets

6. The expiration date for each individual Loyalty Coin Reward once transferred to your Rewards Wallet will be available to view within your Rewards Wallet

7. Your remaining Loyalty Coin Balance will now be updated, and available to view within ‘Coin Activity’ in your account, within the Loyalty tab.

Loyalty Coin Rewards can be added to purchases on CharlotteTilbury.com or on the Charlotte Tilbury app. To successfully checkout your Loyalty Coin Reward, if there is a spend threshold as part of the terms of the Loyalty Coin Reward, the spend threshold must be met.

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code. Only one promotional code can be used at any time across CharlotteTilbury.com and the Charlotte Tilbury app.

Only one Loyalty Coin Reward can be added to basket at any one time.

Will My Loyalty Coins Expire?

Yes, your Loyalty Coins will expire 300 days from the date your Loyalty Coins were earned. If you do not transfer your Loyalty Coins into the Rewards Wallet within 300 days of earning, your Loyalty Coins will no longer be available and will expire. Once your Loyalty Coin balance has been transferred to the Rewards Wallet and converted into a Loyalty Coin Reward, the Loyalty Coin Reward will be available to add to your next purchase within 60 days. Loyalty Coin Rewards are available to add to future purchases on CharlotteTilbury.com and on the Charlotte Tilbury App.

Loyalty Coins and Loyalty Coin Rewards will also expire in the event that: 1.) your participation in the Program is terminated (either voluntarily by you, or by us due to your breach of these Terms); or 2.) Charlotte Tilbury terminates the Program.

What if I refund my order?

If you return an order, you will not be refunded the value of any applicable Loyalty Coins spent. Should a Product Loyalty Coin Reward be added to your transaction, Charlotte Tilbury reserves the right to require the Product Loyalty Coin Reward to be is returned with the returned order.

What if I have accounts in multiple markets?

For example, if you have a CharlotteTilbury.com account in both the UK and US, Loyalty Coins will only be added to the account on which the Loyalty Coins were collected and cannot be transferred between accounts.

What happens to my Loyalty Levels? Earning and redeeming Loyalty Coins has no impact on your Loyalty Levels (except where Loyalty Coin Rewards are duplicated in the Rewards Wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite and no alternatives will be offered) within Charlotte’s Loyalty Programme or its associated Offers, Rewards, and Benefits. You will still have Offers, Rewards and Benefits attached to your Loyalty Level, and your Loyalty Coin Rewards will be attributed to your Loyalty Coin balance only.

OFFERS FOR ALL PARTICIPANTS Birthday Reward with Purchase From Charlotte Loyalty Members will have the opportunity to add in their date-of-birth to their online account. Should a customer complete this action 2 weeks prior to their birthday, a communication will be sent to the email address connected to their loyalty account to offer a Birthday Reward with Purchase. The Birthday Reward with Purchase will be offered annually and available to be redeemed on www.charlottetilbury.com only for 2 weeks prior to the customer’s birthday, and the 2 weeks following. After this time, the Birthday Reward with Purchase will no longer be valid. You will need to use your Charlotte Tilbury login details to redeem your Birthday Reward with Purchase. Unless specified, your Birthday Rewards with Purchase can only be accessed/redeemed on www.CharlotteTilbury.com. Your Birthday Reward with Purchase has no cash value, may not be sold/transferred, and you are not able to return items for a refund. Customers must spend a Qualifying Amount of at least £25/USD$45/30€/AUD45/CAD45 in order to use theirBirthday Reward with Purchase. The Birthday Reward with Purchase is exclusive of delivery costs. There is no cash alternative for the Birthday Reward with Purchase and we reserve the right to substitute the Birthday Reward with Purchase with a substitution. The Birthday Reward with Purchase cannot be exchanged. For example, the Birthday Reward with Purchase cannot be exchanged in the event the wrong shade is selected. In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be refunded minus the value of the Birthday Reward with Purchase. The Qualifying Amount is the amount after any discounts have been applied. Your Birthday Reward with Purchase will apply to all products sold on www.charlottetilbury.com except:

•   New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
  

Birthday Rewards with Purchase cannot be used in conjunction with other discounts or offers. Birthday Rewards with Purchase are only available to Loyalty Members in Levels 1 and above. Your Birthday Reward with Purchase may only be used once annually. Member Only Shop All Members of Charlotte’s Loyalty Programme will have access to shop in Charlotte’s Members Only Shop. To access this benefit, customers must be logged in to their loyalty account. Charlotte’s Beauty Secrets Quiz All Members of Charlotte’s Loyalty Programme will have access to play “Charlotte’s Beauty Secrets Quiz”. Customers will be asked to complete a number of questions about Charlotte Tilbury to be eligible to access an additional “Quiz Reward”. Charlotte’s Beauty Secrets Quiz can only be played once and a purchase with a set threshold will be necessary to redeem the Quiz Reward.
You will need to use your Charlotte Tilbury login details to redeem your Quiz Reward. Your Quiz Reward will only be communicated to you via email. Unless specified, your Quiz Rewards can only be accessed/redeemed on www.CharlotteTilbury.com. Your Quiz Reward has no cash value, may not be sold/transferred, and you are not able to return items for a refund. Customers must spend the Qualifying Amount as detailed in the Quiz Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem their Quiz Reward. The Quiz Reward is as detailed in the promotional advertising. The Quiz Reward is exclusive of delivery costs. There is no cash alternative for the Reward and the Promoter reserves the right to substitute the Reward with a substitution. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the free Reward. Quiz Rewards cannot be used in conjunction with other discounts or offers. Your Quiz Reward may only be used once. Loyalty Masterclasses As a Member of Charlotte’s Loyalty Programme, Members in all loyalty Levels will be able to sign-up to attend loyalty exclusive masterclasses. To attend a loyalty masterclass, Loyalty Members will need to book a ticket to the loyalty masterclass for free via the loyalty account area. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each loyalty masterclass event are limited and spaces are available on a first-come-first-served basis. Being a member of Charlotte’s Loyalty Programme does not guarantee a space in the chosen masterclass. From time to time, there may be loyalty masterclasses available to certain Levels only and customers in the chosen Levels will be notified of the upcoming event. (Full masterclass T&C’s)[/help/terms-and-conditions] Price Match program If you are a Charlotte Tilbury Loyalty Programme Member and find a Charlotte Tilbury item for a lower price on one of our verified partner’s websites, we will meet that price at the time of purchase on www.charlottetilbury.com within 14 days of the lower price being live. To allow Charlotte Tilbury Loyalty Members to access the lower price, matched on www.charlottetilbury.com, their account will be manually credited with the difference in price of the products. Our ability to offer a price match is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • The Charlotte Tilbury item must be in stock at the verified partner site, and available on www.charlottetilbury.com at time of claim • Retailer must be offering the lower price for 24 hours or longer and evidence of offer live must be provided to Charlotte Tilbury customer service team within 14 days of the price being found before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • We do not offer price matches on items from anauthorized third-party sellers, or non-official retailers. • Price adjustments do not apply to items offered at promotional prices, clearance or liquidation prices, or other discounted or special prices on partner’s websites. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in physical retailer’s stores. • Lower price will only be matched when the item in question is in the same country as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms. Separately, should an item on www.charlottetilbury.com be purchased by a Charlotte Tilbury Loyalty Member, and subsequently is reduced in price within 14 days of purchase on www.charlottetilbury.com, the customer will be entitled to claim a credit to their account for the difference in value. Our ability to offer a price match on www.charlottetlbury.com is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • Evidence of a Charlotte Tilbury product being reduced on www.charlottetilbury.com must be provided to Charlotte Tilbury customer service team within 14 days of purchase of the product before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions on www.charlottetilbury.com. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in Charlotte Tilbury boutiques or purchases made in authorised retailer partners stores or online. • We do not offer price matches on items from third-party sellers, non-official retailers. • Lower price will only be matched when the item in question is in the same territory as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms.

DATA PROTECTION

Data Protection The personal information collected, used, and stored in administering the Program is described in our Privacy Policy. By creating an account and participating in the Program, you are confirming that you have read and understood the description of ourcollection, use, and disclosure of your personal information as set out in our Privacy Policy

General Program terms and conditions:

1. Each person can only have one account in Charlotte’s Loyalty Programme in each region online. We reserve the right to carry out any checks to verify the validity of your participation in Charlotte’s Loyalty Programme. If we find that the same person is enrolled in Charlotte’s Loyalty Programme more than once in the same region (including under different names or addresses), your data and Benefits will only be counted once, and unnecessary accounts will be deactivated.
2. Charlotte’s Loyalty Programme is offered at our sole discretion. Subject to applicable law and these Terms, we reserve the right to cancel or amend Charlotte’s Loyalty Programme at any time. Where possible or where required by applicable law, we will provide you with notice of any significant changes to these Terms but would encourage you to come back and review them from time to time. To the extent permitted by applicable law, if you continue to interact with Charlotte’s Loyalty Programme, you will be deemed to have accepted any changes.
3. Charlotte’s Loyalty Programme is for personal use by the account holder only.
4. Charlotte’s Loyalty Programme is not intended for or open to customers that are re-sellers.
5. Any products and/or samples that you receive as Rewards may not be sold on.
6. We reserve the right to suspend or to terminate your membership of Charlotte’s Loyalty Programme if, in our sole discretion, we consider that you have breached these Terms, supplied false or misleading information or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff. If we do so, any Rewards, Benefits or other offers you may have become entitled to by participating in the Program are void. For users who are not consumers residing in the province of Quebec Canada: These Terms are governed by English law (i.e. the law of England). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts (i.e. the courts in England). For users who are consumers residing in the province of Quebec: These Terms are governed by Quebec law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Quebec courts.

By attending any Charlotte Tilbury Masterclass offered on the www.charlottetilbury.com website (“Pro-Artist Masterclass”), you accept and agree to all of the terms and conditions set out below.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2.1 To attend a Pro-Artist Masterclass, you will need to book a ticket to the Pro-Artist Masterclass for free via the Charlotte Tilbury website using the Appointed app. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each Pro-Artist Masterclass event are limited to 20,000 spaces on a first-come-first-served basis.

2.2 In the event that you choose to use the chat function during the Pro-Artist Masterclass, you are responsible and liable for any content that you post.

2.3 Any content that you post during the Pro-Artist Masterclass will be subject to the USER CONTENT requirements set out in our Terms and Conditions on www.charlottetilbury.com.

2.4 The following groups are excluded from participating in a Pro-Artist Masterclass:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Pro-Artist Masterclass; or

(c) members of the immediate families or households of (a) to (b) above.3

3.1 Some Pro-Artist Masterclasses will offer a discount code for use on the website www.charlottetilbury.com. Participants who have booked a ticket and who are opted in to receive direct marketing or select to receive the discount code via email at the point of booking will receive a discount code by email sent to them after the Masterclass (“Discount Code”) for redemption on products purchased on the www.charlottetilbury.com website in accordance with the terms provided at the time of booking the Pro-Artist Masterclass and/or in the email. The Discount Code will not be shared or featured on any other promotional materials. In addition to the above, the following restrictions and eligibility criteria apply to redemption of the Discount Code.

3.2 The Discount Code:

(a) is only available to customers purchasing from the United Kingdom, United States, Canada, Australia, Hong Kong and EU (including France, Germany, Italy, Netherlands and Spain) pages of the www.charlottetilbury.com website.

(b) may only be used once;

(c) cannot be used in conjunction with other discounts, sales items, discounted products, Gift Card purchases, Kits, free gift offers or other offers;

(d) cannot be shared and is only available to customers that both booked and attended the Pro-Artist Masterclass, non-purchasers and non-attendees will not be eligible to receive or use the Discount Code;

(e) will only be sent to those customers who are opted in to receive marketing emails from the Promoter, or who have selected to receive the Discount Code at the point of booking the ticket;

(f) can only be used during the redemption period stated in the email issued with the Discount Code; and

(g) is subject to availability.

3.3 The following groups are excluded from using the Discount Code:

(a) employees of the Islestarr Holdings Limited and its associated companies or group companies;

(b) anyone professionally associated with Islestarr Holdings Limited; or

(c) members of the immediate families or households of (a) to (b) above.

4.1 By requesting a ticket and attending a Pro-Artist Masterclass, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

(a) to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

(b) to share with organisations or agents assisting with the conduct of the Pro-Artist Masterclass; or

(c) for any other reasonable and related promotional purposes.

4.2 For the purposes of the Pro-Artist Masterclass, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 4.1 above.

4.3 For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy.

5.1 The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Pro-Artist Masterclass made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Pro-Artist Masterclass does not run as planned.

5.2 The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Pro-Artist Masterclass, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3 Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.6

6.1 By booking a ticket and attending a Pro-Artist Masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Pro-Artist Masterclass (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

6.2 By booking a ticket and attending a Pro-Artist Masterclass, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Pro-Artist Masterclass, all participants warrant that all information submitted by them is true and accurate.

6.3 The Promoter reserves the right to cancel, amend the time and/or date of or replace the Pro-Artist Masterclass, its content and/or its presenters without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

6.4 The Promoter reserves the right at its sole discretion to disqualify from further participation in the Pro-Artist Masterclass any individual it has reason to believe is tampering with the operation of the Pro-Artist Masterclass, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Pro-Artist Masterclass and/or use the Discount Code.

6.5 The Terms and Conditions of Use shall be applicable to www.live.charlottetilbury.com

6.6 By requesting a ticket and attending a Pro-Artist Masterclass, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

6.7 In the event you win a Virtual Consultation during a Masterclass, the Virtual Consultation T&Cs apply. Also available on www.charlottetilbury.com

6.8 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

On-Line Virtual Make Up Artist Consultations. On-Line appointments for Make Up Artist Consultations with a Charlotte Tilbury Make Up Artist (MUA) will be available to book online at https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury

These Appointments may be either fifteen minutes in duration and free of charge and booked here (Free of Charge Appointment) or thirty minutes in duration and the applicable purchase fee paid at the point of making the appointment here (Paid For Appointment). (Either referred to as an Appointment).

Customers purchasing a Paid For Appointment will receive a discount code to the value of the Paid For Appointment to redeem against a purchase on full price items on https://www.charlottetilbury.com, subject to certain conditions outlined at paragraph 4 below (Discount Code).

For any questions about the Service, contact: customercare@charlottetilbury.com

3.1 Any Appointment must be booked via our Virtual Consultation page at https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury.The Virtual Consultation will be placed in your basket and you will need to check out and pay for the Virtual Consultation as per a normal purchase on the website.

3.2. The Appointment will be for the date and time booked via the website, and as notified to you via email.

3.3 You cannot pay for a Paid For Appointment using Klarna, Afterpay or other deferred payment method made available from time to time.

3.4 You may only book and attend up to one Free Appointment per week.

3.5 Paid For Appointments must be paid for in local currency.

4.1 When you book a Paid For Appointment, you will receive a Discount Code to the value you paid for the Paid For Appointment. This will be sent to you via email after your Appointment.

4.2 Discount Codes are only available for Paid For Appointments. You will not receive a Discount Code where you book a Free Appointment.

4.3 The Discount Code:

(i) will apply to all products sold on the local www.charlottetilbury.com except for E-Gift Cards, E-Gift Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(vi) will be valid for redemption for a period of 6 months from the date of issue;

(v) is only available to customers that purchased a Paid For Appointment, non-purchasers and/or customers that book a Free Appointment will not be eligible to receive or use a Discount Code;

(iv) in the event that you use your Discount Code and subsequently cancel your Paid For Appointment, you will not be eligible for a refund.

(vi) Can only be redeemed in the country in which you purchase the Virtual Consultation

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend your Appointment at any time. In the event of a Paid For Appointment, where Charlotte Tilbury cancels or changes your Paid For Appointment you will have the option to either change or cancel at the time of notification, and in the event that you cancel the Paid For Appointment, receive a full refund. If you opt to cancel and receive a full refund, your Discount Code will not longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 You can cancel, amend or reschedule your Appointment by notifying us at least two hours prior to the Appointment time via customercare@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request. Unless you have received a refund in accordance with clause 5.4, you will still be entitled to use your Discount Code where you have a Paid For Appointment.

5.4 We can make a refund on unused Paid For Appointments in accordance with our Returns Policy, provided that you have not used your Discount Code. To request a refund please email customercare@charlottetilbury.com. Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund for a Paid For Appointment your Discount Code will be immediately cancelled and you must not attempt to use it.

6.1 Prior to your Appointment, you will be invited to complete a Pre-Consultation Questionnaire. This is not compulsory, but will assist the MUA to provide you with a more tailored service. If you choose to provide this information, any personal data you provide will be treated in accordance with our Privacy Policy here.

6.2 You must be aged 18 or over to book and attend an Appointment. Only one person may attend the Appointment.

6.3 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.4 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.5 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.6 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.7 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.8 All Appointments will be carried out in the English language.

6.9 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.10 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.11 The Service will at all times be subject to the Website Terms and Conditions of Use and, where a Service is a Paid For Appointment, the Terms & Conditions of Sale. In the event of a conflict, these Terms and Conditions for Virtual Consultations shall take precedence. E-Gift Virtual Consultations will further be subject to the E-Gift Virtual Consultation Terms and Conditions, which shall prevail in the event of a conflict.

7.1 You must not record your Appointment (video and/or audio).

7.2 We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy here

8.1. The Service is only available to eligible customers that have booked an Appointment as outlined above.

8.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

8.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

8.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

8.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

9.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

9.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

9.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

10.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to fulfil the Discount Code;

(c) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

d) for any other reasonable and related purposes.

10.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above and as set out in the privacy policy.

10.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy).

11.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

11.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

11.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: charlottetilburygiftexperiences@charlottetilbury.com

3.1 Purchase must be made by the Purchaser by contacting us at charlottetilburygiftexperiences@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at charlottetilburygiftexperiences@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email charlottetilburygiftexperiences@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email charlottetilburygiftexperiences@charlottetilbury.com for more detail.

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(c) to fulfil the Discount Code;

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These terms and conditions (the Terms) apply to Free Gift with purchase Promotions available from time to time on http://www.charlottetilbury.com(the Website)

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

Book and attend a Charlotte Tilbury Virtual Consultation which is both booked and takes place during the period 19th November (8:10AM GMT) to 31st December (20:50PM GMT). During the consultation you will receive a one-time code (“Gift Code”) to be used when you spend the Qualifying Amount of £75 after discount. Customers to add the “Gift” of a full-size Airbrush Flawless Foundation to the shopping basket and apply the “Gift Code” to redeem the price of the gift for free.

Applies on any Charlotte Tilbury products and merchandise on the following charlottetilbury.com websites United Kingdom, Europe, Canada, United States and Hong Kong,

4.1.The Gift must be added to the basket after qualifying amount of £75 is spent.

4.2. The Gift code must be added at checkout to redeem the gift for free.

4.3. The Gift Code cannot be used on any purchases of e-gift cards or Virtual Consultations.

4.4. The Gift Code may only be used once and only on the website charlottetilbury.com/ where the Virtual Consultation was booked.

4.5. The Gift Code will be valid for a period of 30 days from the date of receipt.

4.6. The Gift is exclusive of delivery costs.

4.7. The Gift Code is only available to Customers who have both booked and attended a Foundation Expert Virtual Consultation during the period 19th November (8:10AM GMT) to 31st December (20:50PM GMT).

4.8. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value. The Gift cannot be refunded no exchanged.

4.9. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift.

4.10. The code can only be redeemed on the following local charlotte tilbury websites for United Kingdom, Europe, Canada, United States and Hong Kong

5.1. Book and attend a Charlotte Tilbury virtual consultation it must both be booked and take place during the period 19th November (8:10AM GMT) to 31st December (20:50PM GMT). A redeemable code will be given to you during the consultation by the artist to redeem at checkout when the participant spends £75 or more. Participants to add the free gift of a full size Airbrush Flawless Foundation to the basket and add the Gift Code to redeem it for free.

5.2 Participants must place an order within 30 days of receiving the code on the Website for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.3. Participants who book and/or attend a consultation outside the Promotion Period will not receive the Gift with their purchase.

5.4. Participants may only participate in the Promotion once during the Promotion Period.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, all participants will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, Customer care should be contacted at virtualteamtilbury@charlottetilbury.com

6.1 The Virtual Consultation Terms and Conditions at https://www.charlottetilbury.com/uk/help/terms-and-conditions shall continue to be applicable to any Virtual Consultation including those for which the Gift Code and Gift is applicable.

7.1. Discount is not valid in conjunction with other offers and discounts.

7.2. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.3. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

7.4. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

8.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Gift Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Gift Code; or

e. for any other reasonable and related promotional purposes.

8.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 8.1 above.

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2 The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

9.3 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

9.4. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.5. These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PLEASE READ THESE TERMS CAREFULLY AND PRINT A COPY FOR YOUR FUTURE REFERENCE. BY PARTICIPATING IN THE CHARLOTTE TILBURY PRO PROGRAM AND/OR CHARLOTTE’S MAGIC MAKEUP STARS, YOU AGREE TO THIS POLICY AND TERMS AND ALL TERMS INCORPORATED BY REFERENCE, AND YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THE PRIVACY POLICY AND COOKIES POLICY (EACH AS AMENDED FROM TIME TO TIME). IF YOU DO NOT AGREE TO THESE TERMS, PLEASE CONTACT US IMMEDIATELY BY EMAIL, AT LEGAL@CHARLOTTETILBURY.COM, AND WE WILL REMOVE YOU FROM THE CHARLOTTE TILBURY PRO PROGRAM AND/OR CHARLOTTE’S MAGIC MAKEUP STARS.

Eligibility

You must be a make-up accredited professional or students ages 16 and over, who has become a member of Charlotte Tilbury Pro Program (a Charlotte Tilbury Pro Member) to receive the benefits listed below. In order to become a Charlotte Tilbury Pro Member you must fulfil the Pro requirements listed below and successfully complete the online application form found at https://www.charlottetilbury.com/uk/content/pro-program

Becoming a member of Charlotte Tilbury Pro Program is currently free of charge but this may change. Only you are eligible for this pro discount. Pro discounts may not be shared with others under any circumstances. Islestarr Holdings Limited (trading as “Charlotte Tilbury”) reserves the right to verify your continued eligibility ore revoke your membership, and may amend the Pro Requirements at any time. Becoming a member of Charlotte Tilbury Pro Program does not automatically make you a member of Charlotte’s Magic Make Up Stars.

In the event that your circumstances change, and you no longer fulfil the then-current criteria to qualify for the Charlotte Tilbury Pro Program (for example, you cease to be a professional makeup artist or makeup student) you must notify Charlotte Tilbury immediately on customercare@charlottetilbury.com and we retain the right to end your membership for the Charlotte Tilbury Pro Program and/or Charlotte’s Make-Up Magic Stars.

PRO MAKEUP ARTISTS

When completing the online application form professional makeup artists must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

2. Current Driving Licence

3. Current National Identity card

Professional makeup artists must also provide any TWO of the following (photo or scanned document):

1. Accredited makeup school qualification or valid professional licence

2. Editorial page or commercial magazine feature with name credit

3. Professional business card with up-to-date contact details

4. Crew call list on production company letterhead

5. Reference letter from professional beauty brand detailing artistry position

PRO MAKEUP STUDENTS

When completing the online application form makeup students must provide ONE of the following photo identification (photo or scanned):

1. Current Passport

2. Current Driving Licence

3. Current National Identity card

Pro makeup students must also provide ONE of the following (photo or scanned document):

1. Acceptance letter from accredited makeup artist school or college (dated within the last 12 months)

2. Proof of current enrolment at accredited makeup artist school or college

3. Course completion diploma dated within the last 6 months

4. Confirmation of class / program payment

5. Letter on school letterhead with your name

The Benefits

As a Charlotte Tilbury Pro Member, you will be able to enjoy (i) the Discount; (ii) communications about the Products including helpful tips and techniques, and (iii) invitations to any pro master-classes and events (the Events) that we hold. We cannot guarantee that any Events will be held whilst you are CT Pro Member. An invitation to an Event is not guaranteed entry as (i) space may be limited and (ii) you might have to purchase a ticket.

The Products

Your Discount applies to all products available to purchase on the UK Website except for the following: a) any kits or bundles; b) products that are already discounted or on offer; and c) any other exclusions that may apply from time to time, (the Products).

The Discount

Your discount entitles you to 30% off the Products (the Discount) purchased online on the UK Website. The Discount may apply to the Events. The Discount begins on the date we notify you that you are a Charlotte Tilbury Pro Member and lasts for twenty four (24) months from that date or until you cease to be eligible to be a member, and subject to any changes or termination to the Program by Charlotte Tilbury.

Beautiful Skin Foundation Pro Exclusive Offer:

• 70% saving applied with code BSFCTPRO182DZ when you login and add 3 or more Beautiful Skin Foundation individual products.
• Valid against any combination of shades within the Beautiful Skin Foundation range, limited to 7 units per order.
• Your 30% discount will still apply to all other eligible products in your basket
• Valid in UK, US, Canada, Australia and Europe only
• Offer valid from Monday 25th September 2023 10:00 GMT until Tuesday 2nd January 2024 07:00 GMT, while stocks last

The Discount Limit

The Discount can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP). This is the post-discount value. Should you exceed this limit the Discount will no longer apply to the Products.

CHARLOTTE’S MAGIC MAKEUP STARS: Promo Code and Commission

• Commission will only be paid where your Promo Code was used by clients (Makeup Artists) or Social followers (Social Creators). Any sales made using your Promo Code via voucher code or discount websites will not form part of this commission scheme and you will not receive commission on such sales’

• You may be invited to participate in our commission scheme. If you are invited, to participate, you will need to sign-up and create an account with our third-party provider, Duel. Please follow the sign-up instructions, received upon clicking on the ‘Call to Action’ at the bottom of this page: https://www.charlottetilbury.com/uk/content/charlottes-magic-makeup-stars

• Upon successful completion of sign up, you will be given a unique promotional code, offering an introductory 15% discount to your clients (Makeup Artists) or Social followers (Social Creators) who are not already Charlotte Tilbury customers (Promo Code).

• The Promo Code may be shared with only your clients (Makeup Artists) or Social followers (Social Creators). The Promo Code is not to be shared via voucher code websites, nor sold or exchanged for monetary or other value. Charlotte Tilbury reserves the right to rescind the offer at any time if we deem the voucher code is misused, or if we discontinue, limit or change the terms of Charlotte’s Magic Makeup Stars.

• In order for the clients or Social followers to redeem a Promo Code that person must:

A) Make a purchase on the www.charlottetilbury.com website for the Product (excluding those above under “Products” – IE) not redeemable on discounted product, virtual consultations or to be used in conjunction with another promo code).

B) Redeem the Promo Code before the expiry date stated with the Promo Code.

C) Be a new customer for Charlotte Tilbury (e.g. they cannot have an existing http://www.charlottetilbury.com account under an alternate email address) and the Promo Code can only be used once and for their first purchase. The Promo Code cannot be used by the clients or Social followers on already-discounted products, virtual consultations, nor in conjunction with any other offer or code.

You must make the above requirements clear to your client at the time you provide them with the Promo Code.

Commissions will be paid, dependent on your Magic Makeup Stars grouping (i.e Social Creator, Pro Makeup Artist, Retail Makeup Artist) and is outlined upon sign up to the program.

Commissions will be paid, dependent on your Magic Makeup Stars grouping (i.e Social Creator, Pro Makeup Artist, Retail Makeup Artist) and is outlined upon sign up to the program.

If you are a Retail Makeup Artist, commission will be paid as per the original Magic Makeup Stars program, to be received in your salary.

Commissions shall be payable once a month. Upon signing up to Magic Makeup Stars you will have access to a unique dashboard page to view your referrals and pending commission.

Re-sell

Products purchased by you using the Discount are for personal or professional use only, and those redeemed via the Promo Code are for personal use, and none of the foregoing may not be resold or exchanged under any circumstances. Any returns will take into account the discount that was applied. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke the Discount, Promo Code and Commission with immediate effect. We also respectfully point out the damaging effect this could have on our relationship going forward.

Shipping and Returns

Discount and Promo Codes do not apply to any shipping costs. All other purchase terms and conditions and terms of use of the UK Website are available in full on the UK Website.

Promotional Emails

A key benefit of becoming a Charlotte Tilbury Pro Member and Magic Makeup Star is that you get to hear about our new products, special offers, pro events and helpful tips and techniques should you wish to. We need your consent to send you these promotional emails, which you will have already provided if you opted-in to receiving marketing emails when you signed up to Charlotte Tilbury. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com

You can change your mind about receiving these promotional emails and stop them at any time by contacting us customercare@charlottetilbury.com or by using the unsubscribe function on any promotional email.

For information about how we will process the personal data you provide us, please see How Will Your Data Be Used and our Privacy Policy.

Information provided by partners by which they can be identified will be used in accordance with the Charlotte Tilbury privacy policy.

Charlotte Tilbury reserves the right to modify the terms of this Charlotte Tilbury Pro Membership Discount Programme at any time without prior notice, and any substantive changes will be communicated to you via an email.

Charlotte Tilbury Pro Member and Magic Make up Star programs are offered at our discretion, and Charlotte Tilbury reserves the right to hold, void, suspend, cancel, or amend the Discount, Promo Code and Commission at any stage without prior notice.

HOW WILL YOUR DATA BE USED

Charlotte Tilbury Beauty Limited will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member.

If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Programme in accordance with our Terms & Conditions. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Programme.

The Magic Makeup Stars program is run by a trusted third party (Duel) on behalf of Charlotte Tilbury Limited. To participate in the Magic Makeup Stars program, you will review and consent to the Charlotte Tilbury terms aforementioned and Duel’s privacy policy. Any personal data provided to Duel will be governed by that privacy policy.

For further details on how we process your personal data collected via the Charlotte Tilbury Pro Program in addition to the above, please see our Privacy Policy and Cookies Policy

From time to time, Charlotte Tilbury Beauty gifts official Charlotte Tilbury products to influencers and trusted accounts for use such as prizes in giveaways/prize promotions run on the influencers own social media accounts.

In those situations, the prize promoter is the influencer launching the giveaway/prize promotion and not Charlotte Tilbury Beauty.

Whilst Charlotte Tilbury Beauty does its utmost to only work with reputable influencers and affiliates who act in accordance with local laws and regulations, ultimately it is the influencer / affiliate that is solely responsible for the operation of and/or the terms and conditions that apply to such giveaways/prize promotions.

All communications regarding influencer-led giveaways/prize promotions should be directed to the influencer, and not Charlotte Tilbury Beauty.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”).Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry

The discount code can only be obtained by having a registered Unidays or Student Beans account.

3. Eligibility & Restrictions

3.1. The Discount Code:

(i) Discount is only valid for UNiDAYS or Student Beans verified members who have logged in to obtain the code, and is non-transferable.

(ii) Discount can only be used once and is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

4. General

4.1 The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

(c) further than is permitted by law.

6. Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/uk/help/security-privacy.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion

This offer is exclusive to registered members of;

• Blue Light Card (https://www.bluelightcard.co.uk)

• Health Service Discounts (https://healthservicediscounts.com)

• NHS Staff Benefits (https://www.nhsstaffbenefits.co.uk).

3. Eligibility & Restrictions

Registered members must login to one of the following employee portals to obtain the discount code which can be redeemed on www.charlottetilbury.com (“Discount Code”).

• Blue Light Card

• Health Service Discounts

• NHS Staff Benefits

The Discount Code:

(i) Discount is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members, and is non-transferable.

(ii) Discount is not valid in conjunction with other offers and discounts

(iii) Excludes gift cards, bundles, kits or products that are already discounted

(vi) Valid only on www.charlottetilbury.com

(vii) Discount is exclusive to specific affiliates listed above

(viii) Discount is only available for UK residents

4. General

4.1 The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

4.2 By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

4.3 These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability

(a) for death or personal injury as a result of its negligence

(b) for fraud; or

(c) further than is permitted by law.

6. Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

b. to fulfil the Discount Code;

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

e. for any other reasonable and related promotional purposes.

6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at https://www.charlottetilbury.com/uk/help/security-privacy.

1. The Promoter

Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

The Promoter will use the services of Mention Me Ltd, a company registered in England & Wales, with company number 08382730, whose office is at 20-22 Wenlock Road, London, N1 7GU to deliver the Refer a Friend platform to customers. Their terms & conditions can be found at https://mention-me.com/help/tnc_f/site.

2. The Promotion

Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.charlottetilbury.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”).

3. Qualifying Conditions

To participate in the Refer A Friend Promotion, simply enter your name and email address in the “Refer a Friend” offer box. and click “Continue”. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, SMS or via a Link. The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Promo Code within any 24 hour period; (ii) 3 within 1 month; or (iii) 1080 EUR of Promo Code value within the last 12 months.

In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must:

• Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address);
• Open the message or link sent to them by the Referrer to obtain the Promo Code;
• Make a purchase on the Website for any products available on the Charlotte Tilbury website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (“Qualifying Products”); and
• Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com at the time (“Qualifying Amount”) on the Qualifying Products before the Promo Code expires (within 14 days of receipt).

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled.

4. Eligibility

You must be aged 18 or over to enter the Promotion.

The Promotion is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

There is no requirement for the Referrer to be an existing Charlotte Tilbury customer.

The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion, including employees of Charlotte Tilbury stockists and retailers in the Participating Countries.

In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

5. Further Referral Terms

The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have a discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one Promo Code per referred person. In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Promo Code awarded to the Referrer will become invalid, provided that the Friend has not already used it. The Friend’s reward cannot be claimed by the same person making the referral.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions. Promo Codes cannot be applied to previous purchases, and are not redeemable for cash. This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or \"spam\" in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link.

By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

The Promoter will not accept responsibility for entries that are incomplete or lost, regardless of cause.

The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

6. Limitation of Liability

The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Promotion was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

(c) further than is permitted by law.

7. Data Protection and Publicity

By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

a. to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;

b. to notify entrants if they are the winning entrant (if applicable);

c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of any offer;

d. to announce the winner of the Promotion in any media or press and to respond to others’ enquiries as to who the winner is (if applicable); or

e. for any other reasonable and related promotional purposes.

For the purposes of the Promotion, the Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers who need it for the purposes listed above.

You also acknowledge that as a condition of entry to the Promotion, you have subscribed to the Promoter’s mailing list and have agreed to the terms of the Promoter’s Privacy Policy in respect of that mailing list. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: https://www.charlottetilbury.com/uk/help/security-privacy. You can unsubscribe at any time by contacting us at customercare@charlottetilbury.com.

The winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize (if any) and their redemption, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

8. General

The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

By entering the Promotion, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein.

The entrant hereby waives and releases the Promotor and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

Where the Promotion is hosted by a social networking site, the Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site.

The Promotor shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

In the event of an obvious and genuine mistake in the price of a product, including promotional pricing, we will not be obliged to supply the products to you at the incorrect price. Charlotte Tilbury reserves the right to amend pricing errors at any time.We will use reasonable endeavours to contact anyone who has participated in the promotion as soon as possible to inform you of the pricing error and reconfirm the correct price, or offer you the chance to cancel your order. If you choose to cancel your order you will receive a full refund of any amounts already paid.

These are the Terms and Conditions (the “Terms”) which apply to the Twitch competitions which the Promoter may run, on its official Twitch channel. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • Twitch Competition where users will have the opportunity to win either 1x Charlotte Tilbury beauty product, or 1 x Limited Edition Disney100 x Charlotte Tilbury Pin by being the first to: (i) answer a skills-based question; or (ii) be the first to comment on the chat function when prompted to do so by the Promoter on its official Twitch channel: https://www.twitch.tv/charlottetilbury (“Website”)

PRIZE

• Promotor will be giving away up to 150 Prizes in total consisting of either: (i) one of the Promoter’s beauty products (up to a maximum value of £150); or (ii) one Limited Edition Disney100 x Charlotte Tilbury Pin; across the Competition Period (one Prize awarded at any one time). Shade selection shall be at the sole discretion of the Promoter. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The overall Competition will run from 9:00am BST on 17th July 2023 to 11:59pm GMT on 31st December 2023. • Entries made before or after these dates and times shall not be eligible. Users can enter the Competition during the various times during the Competition Period when prompted to do so by the Promoter.

HOW TO ENTER

By visiting the Promotor’s Website, users will be prompted to either: (i) answer a skills-based question; or (ii) be the first to comment on the chat function of the Website, at various times during the Competition Period. Users must then comment in the chat function of the Website with either the correct answer, or be the first to comment in general when prompted to do so by the Promoter, in order to be entered into the Competition. The entrant who correctly answers the skills-based question first, or is the first to comment when prompted to do so by the Promoter, will be eligible to win the Prize. The Promoter will make it clear on the day which entry mechanic is required to enter the Competition. Entrants must accept the terms and conditions of the Competition. You must be entering from the Participating Country as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platform including the rules located at: https://www.twitch.tv/p/en/legal/terms-of-service/ . Previous successful entrants will not be eligible to enter where they have already won 3 x Prizes during the Competition Period.

WINNER SELECTION AND NOTIFICATION

• The Promotor will identify the user who has either: (i) correctly answered the skills-based question when prompted to do so and is the first to comment on the chat function of the Website; or (ii) commented first on the chat function of the Website when prompted to do so by the Promoter. • The winners will be announced live on the Website chat function by the Promotor during the Competition.(the “Announcement Date”) • The winners will be contacted by direct message on the Website following their successful entry into the Competition. • The Promoter will send the name and county of the winners to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • This is a is global Competition except where Canadian residents are excluded from entering the Competition if prompted to be the first to comment on the chat function of the Website, instead of being prompted to answer the skills-based question (the Participating Country”). • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received.. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

For more information on the Terms and Conditions for Charlotte’s 3D Treasure Hunt Game On The Virtual Store

For more information please read here:

For more information please read here

These are the Terms and Conditions (the “Terms”) which apply to the Summer of Lovegasm 2023 which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION

• To celebrate the NEW! Summer of Lovegasm launch we will be running a competition for entrants to sign-up to the waitlist to shop the collection and for the chance to win the prizes outlined below.

PRIZE

The below products are available to be won by the winner, which are the products in Summer of Lovegasm 2023 collection and wider related products:

• 1x CHARLOTTE'S BEAUTIFUL SKIN FOUNDATION 30ML e 1.0 FL. OZ. • 1x GLOWGASM FACE PALETTE POIDS NET WT. 4 x 3.8 G ℮ 4 x 0.13 OZ. • 1x BEAUTY LIGHT WAND – PINKGASM 12 ML ℮ 0.4 FL. OZ. • 1x BEAUTY LIGHT WAND – PINKGASM SUNSET 12 ML ℮ 0.4 FL. OZ. • 1x PINKGASM JEWEL LIPS – PINKGASM 4 ML 0.13 FL. OZ. • 1x PINKGASM JEWEL LIPS – PINKGASM SUNSET 4 ML 0.13 FL. OZ. • 1x PILLOW TALK PUSH UP LASHES! MASCARA – SUPER BLACK 10 ML ℮ 0.33 FL. OZ. • 1x BEAUTIFUL SKIN CONCEALER POIDS NET WT. 7.2 G ℮ 0.25 OZ

The total RRP value of the Prize is as follows: o UK: £255 o EUR: €319 o USD: $334 o CAD: $413 o AUD: $492

There will be 1 winner of the Prize. Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

The Competition will run from 00.00 am BST on 09.05.2023 to 11.59pm BST on 15.05.2023 (“Closing Date”). Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

(1) Between 9th May 2023 – 16th May 2023, entrants can enter the Competition by visiting the Summer of Lovegasm sign up page link on www.charlottetilbury.com. Entrants must enter their name, email address, and confirm their entry into the competition and that they accept the terms and conditions. You must be entering from one of the Participating Countries, as set out below. By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms. Only one entry for each entrant will be considered, multiple entries will not be counted.

WINNER SELECTION AND NOTIFICATION

The winner will be randomly selected by a computerised random generator from all valid entries. The winner will be contacted by email on 26th May 2023 (the “Announcement Date”). The Promoter will send the name and county of the winner to anyone who writes within one month after the Closing Date of the Competition requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

You must be aged 18 or over to enter the Competition. In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and the Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes.

Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. EXCLUSIONS The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty Limited / Promotor’s stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 28 days of the Annoucement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/eu/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These are the Terms and Conditions (the “Terms”) which apply to the “LOVESTRUCK BY THE SUMMER OF LOVEGASM!” Masterclass Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458 whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION

Promotor will be running a prize draw following the “LOVESTRUCK BY THE SUMMER OF LOVEGASM!” Masterclass + YOUR CHANCE TO WIN! (the “Masterclass”), as follows:

The Masterclass will take place on 18th May 2023 between 6pm BST to 7:00pm BST. To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend the Masterclass by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly.

By signing up to attend the Masterclass and answering the question correctly, you will be entered into the Competition for a chance to win the Prize.

PRIZE

The Prize to be awarded to 1 winner of the Masterclass competition is as follows. 1X Pinkgasm Sunset Beauty Light Wand 12ml 1XLovegasm Face Palette 3.8g 1X Pinkgasm Jewel Lips 4ml 1X Pinkgasm Sunset Jewel Lips 4ml

The total RRP value of the Prize is as follows - £134 GBP, €169 EUR, $272 AUD, $181 USD, $220 CAD There will be 1 winner of the Prize. a) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. b) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

The Masterclass competition will run from 10am BST on 8th May 2023 to 6pm BST on 18th May 2023. Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

a) To enter the Masterclass competition you will need to visit the Masterclass sign up link on CharlotteTilbury.com and must sign up to attend Masterclass via the Appointed app by providing your name and email address and accepting the Promoter’s Masterclass terms found here https://www.charlottetilbury.com/uk/help/competition-terms-and-conditions. You must then answer the multiple-choice question correctly. b) By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the Appointed app.platform.

WINNER SELECTION AND NOTIFICATION

a) Prize draw winner(s) will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Masterclass Competition will be contacted via email on 22nd May 2023 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales, South Australia, and Australian Capital Territory), USA, Canada (excluding Quebec) and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Austria, Ireland, Netherlands, France and Germany. It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. d) Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and c) Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

INTELLECTUAL PROPERTY

a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY

a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy d) Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

GENERAL

a) By booking a ticket and attending a masterclass, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace a masterclass, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. p) These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Please read these Specific Terms together with the General Terms

1. PROMOTER Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
2. PRIZE PROMOTION Loyalty members will be invited to complete the survey and optionally enter their email address on the last page during the Entry Period to be in with a chance of winning £200 (or the equivalent in your local currency) to spend at www.charlottetilbury.com. The Charlotte Tilbury General Prize Promotion Terms and Conditions (the “General Terms”) apply to this prize draw (“Prize Promotion”) as set out below. The terms and conditions stated here (the “Specific Terms”) also apply. By entering this Prize Promotion, entrants confirm that they have read and agree to be bound by these Specific Terms and the General Terms.
3. ENTRY PERIOD The Entry Period for the survey will run from 12PM BST on May, 17th 2023 to 12PM BST on May, 26th 2023.
4. ELIGIBILITY The Prize Promotion is open to Loyalty members who have been invited to take part in the testing of the Promoter's new app and who are at least eighteen (18) years of age as at the date of their entry. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) employees of the Promoter’s agents or any third party directly associated with the administration of the prize promotion; and (c) members of the immediate families or households of (a) and (b). One (1) entry per person. Any entries in excess of this will not be considered.
5. HOW TO PARTICIPATE

To participate, you must click on the link in the specific banner within our dedicated newsletter sent specifically to you,complete the corresponding survey, and correctly answer the competition question. On the last page of the survey you must provide a valid email address in order to be entered into the Prize Promotion. You must have viewed and clicked our very own banner and can only access the survey through this link. If you have been forwarded the survey by someone else, your submission will not be valid. 6. PRIZE The prize (“Prize”) to be won is charlottetilbury.com credit (“Credit”) to spend at www.charlottetilbury.com to the value of £200 (or the equivalent in your local currency) for the survey. The following applies: a) The Prize is digital and will be applied to the winner’s Charlotte Tilbury online account within seven (7) days of the winner being chosen; b) There will be no physical gift card sent to the winner; c) The winner does not need an account registered on www.charlottetilbury.com to win the Prize but they must have an account registered to receive and use the Prize. Details of how to create an account will be shared with the winner once they have been selected; d) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable); e) The charlottetilbury.com Credit can cover the entire cost of the order including delivery cost (“Transaction”), as long as the total value does not exceed the value of the Credit f) The Credit can be redeemed across multiple Transactions on charlottetilbury.com to the value of the Credit; g) If the winner spends less than the value of the Credit on their Transaction, the remaining Credit, less the total of the first Transaction, will remain on their account for future Transactions. If the value of the Transaction corresponds to the exact amount of the prize, the winner will not have to pay anything further. The winner will be charged for anything exceeding the value of the Credit; h) The Credit will expire after 12 months; i) There is no cash alternative for the Prize. 7. WINNER SELECTION AND NOTIFICATION a) Following closure of the Entry Period one (1) winner will be selected; b) Prize draw winner will be randomly selected by a computerised random generator from all entries who: (1) completed the survey; (2) correctly answered the competition question; and (3) entered their valid email address on the last page; c) The winner of the survey prize draw will be contacted via the valid email address they provided on survey completion no later than June, 2nd 2023 ("Announcement Date"); d) Only the winner of the survey and those selected for the follow up conversations will be contacted. 8. PRIZE RESTRICTIONS The Credit: (a) will apply to all products sold on www.charlottetilbury.com except for eGift Cards; (b) may be used on www.charlottetilbury.com/uk only; (c) is not valid in store; (d) will be valid for redemption on charlottetilbury.com for a period of 12 months from its date of receipt. Charlotte Tilbury Beauty General Prize Promotion Terms and Conditions Please read these General Terms together with the Specific Terms These Terms and Conditions are our general terms (the “General Terms”) which apply whenever indicated in relation to any competition or prize draw (“Prize Promotion”) that Charlotte Tilbury Beauty may run, whether on its website, social media platforms or otherwise. Each Prize Promotion will also have specific terms and conditions which set out how to enter, what the opening and closing dates are, what the prize will be, how the winner will be selected, etc. (the “Specific Terms”). The Specific Terms will be published on the relevant webpage and/or social media channel and/or in other promotional materials which relate to that specific Prize Promotion. The Specific Terms will provide a link to these General Terms and state that they apply. Entrants should always read these General Terms together with the Specific Terms. In the event of a conflict between their provisions, the Specific Terms will take precedence for that particular Prize Promotion. Capitalised terms that are not defined in these General Terms are defined in the Specific Terms. Together, the General Terms and Specific Terms form the official rules (the “Official Rules”) for the Prize Promotion in question. We may amend these General Terms at any time so entrants should regularly check this webpage for any changes before entering a Prize Promotion. Changes will apply from the date of publication on this webpage. By participating in a Prize Promotion all entrants will be deemed to have accepted and be bound by the Official Rules applying to that Prize Promotion. Entrants are advised to print or save a copy of these General Terms and the applicable Specific Terms whenever they enter a Prize Promotion.

1. ENTRIES AND ELIGIBILITY 1.1. Each Prize Promotion is free to enter, no purchase is necessary. 1.2. Entries must be made in accordance with the Specific Terms. Entries submitted outside the stated Entry Period will not be accepted. 1.3. Entries must not contain anything which is illegal, libellous, defamatory, obscene, indecent, dangerous, cruel, vulgar, offensive, discriminatory, harassing, threatening or which the Promoter otherwise reasonably considers to be harmful or which presents the Promoter or its products in a negative light. Entries must not contain or publicise any political slogans, contain logos of competitors or overt brand sponsorship or anything else deemed to be ambush marketing. 1.4. The Promoter will not accept entries that are (a) automatically generated by computer, (b) completed by third parties or in bulk, (c) illegible, or (d) incomplete. Entries must not be made by one (1) person using multiple e-mail addresses, social media accounts or identities. Entries on behalf of another person will not be accepted and joint entries are not allowed. 1.5. Proof of posting or transmission is not proof of receipt of an entry into a Prize Promotion. 1.6. The Promoter reserves the right to disqualify from participation in a Prize Promotion any individual it has reason to believe is tampering with the operation of the Prize Promotion, or to be acting in any manner deemed by the Promoter to be in violation of the Official Rules for that Prize Promotion, relevant laws and/or regulations and/or third-party rights. 1.7. The Promoter also reserves the right to disqualify entrants where their conduct is contrary to the spirit or intention of the Prize Promotion or where in the Promoter’s reasonable opinion their participation would bring the Promoter’s business into disrepute for any reason, including but not limited to their character and personal history. 1.8. By entering a Prize Promotion, entrants confirm that they are eligible to do so and eligible to claim the Prize. Each entrant warrants that all information submitted by them is accurate and complete. 1.9. The Promoter may require evidence or confirmation of eligibility and/or identity from entrants (e.g. passport, driver’s licence and/or utility bill) before awarding the prize. In the event that a winner cannot provide proof of eligibility and/or identity that is reasonably acceptable to the Promoter, the Promoter may withdraw the Prize and select an alternate winner in accordance with the winner selection process set out in the Specific Terms.
2. WINNER SELECTION 2.1. Winner selection will be in accordance with the process stated in the Specific Terms. 2.2. Where necessary in order to determine an outright winner in a skill-based competition, the Promoter reserves the right to require that entrants take part in an eliminating contest (or 'tie breaker'). 2.3. If for any reason there are more winners than prizes, whether or not that has arisen as an unforeseen eventuality or is part of the promotion structure, the Promoter reserves the right to conduct a draw to determine the winner of the Prize where acceptable under applicable law.
3. PRIZE 3.1. Prize is subject to availability. 3.2. Prize is non-exchangeable, non-transferable and no cash alternative is offered. The Promoter reserves the right to substitute the Prize with a prize of equal or greater value if circumstances beyond the Promoter’s control make it necessary to do so. 3.3. The stated Prize value (if any) is the recommended retail price in pounds sterling or other designated currency and correct at the time of publication. We take no responsibility for any fluctuations in the value of the Prize. 3.4. The Promoter is not responsible for any additional costs and/or expenses, taxes or other charges in relation to the Prize other than any specifically listed as part of the Prize. 3.5. The winner shall not, while using the Prize, display or publicise any political slogans, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is illegal, libellous, defamatory, obscene, indecent, dangerous, cruel, vulgar, offensive, discriminatory, harassing or threatening, which infringes third party rights (including intellectual property rights) or which the Promoter otherwise reasonably considers to be harmful or which presents the Promoter or its products in a negative light.
4. CLAIMING THE PRIZES 4.1. The Promoter will make all reasonable efforts to notify the winner as outlined in the Specific Terms. If the winner cannot be contacted, the winner notification is returned as undeliverable or the winner has not claimed the Prize within fourteen (14) days of being notified of their win in accordance with the instructions provided, their prize will be forfeited and the Promoter reserves the right to select an alternate winner in accordance with the winner selection process set out in the Specific Terms. Note that winners must provide a postal address in one of the Participating Countries stated in the Specific Terms in order to claim the Prize. 4.2. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize.. 4.3. If subsequent to their selection the Promoter discovers the winning entrant is ineligible or otherwise potentially subject to disqualification under the Official Rules which apply to that Prize Promotion, then the Promoter reserves the right not to award the Prize to that entrant and select an alternate winner in accordance with the winner selection process set out in the Specific Terms instead. The Promoter may still enforce its right to disqualify an entrant, and require the immediate return or reimbursement to the Promoter of the Prize (at the entrant’s expense), even where the Prize has been awarded and/or actually provided to the entrant in question. In such circumstances no alternative prize will be awarded to that entrant.
5. INTELLECTUAL PROPERTY 5.1. All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. 5.2. Each entrant agrees to: (a) assign to the Promoter all of the intellectual property rights (including but not limited to present and future copyright) in their entry and any accompanying material with full title guarantee; and (b) not assert any moral rights in and to their entry and otherwise arising in connection with their entry to which they may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time, and under all similar legislation from time to time in force anywhere in the world, against the Promoter, its assigns, licensees and successors in title. 5.3. Entrants agree that the Promoter may, but is not required to, use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, in connection with any publicity of the Prize Promotion to the extent permitted by applicable law. 5.4. Each entrant confirms that: (a) their entry does not infringe the intellectual property, privacy rights, publicity rights or any other legal or moral rights of any third party or violate applicable laws, regulations or website terms of use; (b) their entry does not contain references to third party trademarks or brands; (c) the Promoter may edit their entry in its sole discretion; (d) the Promoter may use their name, likeness and other personal information in conjunction with their entry; (e) there are no conflicting agreements in place that restrict the usage of their entry; (f) they have the right, power and authority to grant the rights set out in this paragraph 5 and that they have obtained any other consents and permissions necessary to do so. 5.5. Where the Prize Promotion requires the entrant to submit a photograph, sound clip, video clip or other media content (“Media”) each entrant confirms that: (a) their submission is (i) an original work, (ii) has been legally created and obtained, and (iii) is submitted in good faith; (b) that they are the individual in the Media or have prior approval from the individual(s) featured in the Media that it may be submitted as part of their entry (and in the case of individual(s) under eighteen (18) also have prior approval from their parent or guardian); (c) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Prize Promotion; and (d) the Promoter is without any obligation, compensation or other liability to the entrant or any other individual featured in their entry.
6. DATA PROTECTION AND PRIVACY 6.1. The Promoter is part of a wider group of Charlotte Tilbury companies that run and operate the Charlotte Tilbury business elsewhere across the globe. This includes in the US, Canada, the Netherlands, Germany and Hong Kong. When we refer to the ‘Charlotte Tilbury Group’ we are referring to the wider global group of Charlotte Tilbury companies. 6.2. By entering the Prize Promotion, entrants acknowledge that the Promoter (and its Group Companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Prize Promotion and fulfilment of the prize; (iv) to announce the winner of the Prize Promotion in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Prize Promotion purposes. 6.3. For the purposes of the Prize Promotion, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph 6.1 above. 6.4. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at http://www.charlottetilbury.com/uk/help/security-privacy. 6.5. Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.
7. LIABILITY 7.1. The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable) as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure, or any other reason beyond the reasonable control of the Promoter. 7.2. The Promoter will not be liable for any circumstances beyond its reasonable control that prevent or delay the completion of a Prize Promotion, the award or delivery of any prize, or any prize being taken up or fully enjoyed by a winner in the manner and at the time specified. 7.3. The Promoter is not responsible for any damage or loss suffered by an entrant where such damage or loss was not a reasonably foreseeable consequence of a breach of the Official Rules of that Prize Promotion at the time the entry into the Prize Promotion was made. 7.4. The Promoter will not be held responsible for the failure of third parties involved in a Prize Promotion to fulfil their obligations, although the Promoter will always use reasonable endeavours to minimise the effect to the entrants of any such failure. 7.5. Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. 7.6. By entering a Prize Promotion, each entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the Promoter in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of their entry into a Prize Promotion.
8. SOCIAL NETWORKING WEBSITES 8.1. Where a Prize Promotion is featured on a social networking site, including but not limited to Facebook, Instagram or Twitter, the Prize Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site. Entrants are providing their information in relation to the Prize Promotion to the Promoter and not to the social networking site. 8.2. Entrants hereby release such social networking sites from any and all claims, damages, expenses or liabilities arising from or relating to their participation in a Prize Promotion. Entrants also agree to indemnify any such social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty, including any set of Official Rules.
9. WINNERS LIST 9.1. The Promoter must either publish or make available information that indicates that a valid award took place in relation to each Prize Promotion. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails legal@charlottetilbury.com stating the name of the relevant Prize Promotion within two (2) months after the Announcement Date stated in the Specific Terms. 9.2. If an entrant objects to any or all of their surname, county and winning entry being published or made available, they should contact the Promoter at legal@charlottetilbury.com. In such circumstances, the Promoter must still provide the information and winning entry to the UK’s Advertising Standards Authority on request.
10. GENERAL 10.1. If for any reason any Prize Promotion is not capable of running as planned as a result of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond the Promoter’s reasonable control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a Prize Promotion, the Promoter reserves the right to cancel, terminate, modify or suspend the Prize Promotion and/or any draw/s or judging related to the Prize Promotion and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. The Promoter shall have no liability to any entrants or third parties in such circumstances, but shall use reasonable endeavours to avoid consumer disappointment. 10.2. If any provision of the Official Rules (or portion thereof) that apply to a particular Prize Promotion is invalid, illegal or unenforceable, the validity, legality or enforceability of the remainder of the Official Rules will not be affected or impaired. 10.3. The Promoter’s failure to assert its rights in relation to any breach of the Official Rules of a particular Prize Promotion shall not constitute a waiver of such rights, nor will any such waiver be implied. 10.4. The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. 10.5. The decisions of the Promoter regarding any aspect of this Prize Promotion are final and binding and no correspondence will be entered into. 10.6. Where legally required to do so, the Promoter can upon request provide translations of the Official Rules for a particular Prize Promotion in the languages of the Participating Countries listed in the Specific Terms. 10.7. The Official Rules for each Prize Promotion shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Please read these Specific Terms together with the General Terms

1. PROMOTER

Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. PRIZE PROMOTION

Loyalty members will be invited to complete the survey and optionally enter their email address on the last page during the Entry Period to be in with a chance of winning £50 (or the equivalent in your local currency) to spend at www.charlottetilbury.com. The Charlotte Tilbury General Prize Promotion Terms and Conditions (the “General Terms”) apply to this prize draw (“Prize Promotion”) as set out below. The terms and conditions stated here (the “Specific Terms”) also apply. By entering this Prize Promotion, entrants confirm that they have read and agree to be bound by these Specific Terms and the General Terms.

3. ENTRY PERIOD The Entry Period for the survey will run from 12PM BST on May, 27th 2023 to 12PM BST on June, 4th 2023.

4. ELIGIBILITY The Prize Promotion is open to Loyalty members who have been invited to take part in the testing of the Promoter's new app and who are at least eighteen (18) years of age as at the date of their entry. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) employees of the Promoter’s agents or any third party directly associated with the administration of the prize promotion; and (c) members of the immediate families or households of (a) and (b). One (1) entry per person. Any entries in excess of this will not be considered.

5. HOW TO PARTICIPATE To participate, you must click on the link in the specific banner within our dedicated newsletter sent specifically to you,complete the corresponding survey, and correctly answer the competition question. On the last page of the survey you must provide a valid email address in order to be entered into the Prize Promotion. You must have viewed and clicked our very own banner and can only access the survey through this link. If you have been forwarded the survey by someone else, your submission will not be valid.

6. PRIZE The prize (“Prize”) to be won is charlottetilbury.com credit (“Credit”) to spend at www.charlottetilbury.com to the value of £50 (or the equivalent in your local currency) for the survey. The following applies: a) The Prize is digital and will be applied to the winner’s Charlotte Tilbury online account within seven (7) days of the winner being chosen; b) There will be no physical gift card sent to the winner; c) The winner does not need an account registered on www.charlottetilbury.com to win the Prize but they must have an account registered to receive and use the Prize. Details of how to create an account will be shared with the winner once they have been selected; d) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable); e) The charlottetilbury.com Credit can cover the entire cost of the order including delivery cost (“Transaction”), as long as the total value does not exceed the value of the Credit f) The Credit can be redeemed across multiple Transactions on charlottetilbury.com to the value of the Credit; g) If the winner spends less than the value of the Credit on their Transaction, the remaining Credit, less the total of the first Transaction, will remain on their account for future Transactions. If the value of the Transaction corresponds to the exact amount of the prize, the winner will not have to pay anything further. The winner will be charged for anything exceeding the value of the Credit; h) The Credit will expire after 12 months; i) There is no cash alternative for the Prize.

7. WINNER SELECTION AND NOTIFICATION a) Following closure of the Entry Period one (1) winner will be selected; b) Prize draw winner will be randomly selected by a computerised random generator from all entries who: (1) completed the survey; (2) correctly answered the competition question; and (3) entered their valid email address on the last page; c) The winner of the survey prize draw will be contacted via the valid email address they provided on survey completion no later than June, 9th 2023 ("Announcement Date"); d) Only the winner of the survey and those selected for the follow up conversations will be contacted.

8. PRIZE RESTRICTIONS The Credit: (a) will apply to all products sold on www.charlottetilbury.com except for eGift Cards; (b) may be used on www.charlottetilbury.com/uk only; (c) is not valid in store; (d) will be valid for redemption on charlottetilbury.com for a period of 12 months from its date of receipt.

Charlotte Tilbury Beauty General Prize Promotion Terms and Conditions

Please read these General Terms together with the Specific Terms

These Terms and Conditions are our general terms (the “General Terms”) which apply whenever indicated in relation to any competition or prize draw (“Prize Promotion”) that Charlotte Tilbury Beauty may run, whether on its website, social media platforms or otherwise.

Each Prize Promotion will also have specific terms and conditions which set out how to enter, what the opening and closing dates are, what the prize will be, how the winner will be selected, etc. (the “Specific Terms”). The Specific Terms will be published on the relevant webpage and/or social media channel and/or in other promotional materials which relate to that specific Prize Promotion. The Specific Terms will provide a link to these General Terms and state that they apply. Entrants should always read these General Terms together with the Specific Terms. In the event of a conflict between their provisions, the Specific Terms will take precedence for that particular Prize Promotion. Capitalised terms that are not defined in these General Terms are defined in the Specific Terms. Together, the General Terms and Specific Terms form the official rules (the “Official Rules”) for the Prize Promotion in question. We may amend these General Terms at any time so entrants should regularly check this webpage for any changes before entering a Prize Promotion. Changes will apply from the date of publication on this webpage. By participating in a Prize Promotion all entrants will be deemed to have accepted and be bound by the Official Rules applying to that Prize Promotion. Entrants are advised to print or save a copy of these General Terms and the applicable Specific Terms whenever they enter a Prize Promotion.

1. ENTRIES AND ELIGIBILITY

1.1. Each Prize Promotion is free to enter, no purchase is necessary.

1.2. Entries must be made in accordance with the Specific Terms. Entries submitted outside the stated Entry Period will not be accepted.

1.3. Entries must not contain anything which is illegal, libellous, defamatory, obscene, indecent, dangerous, cruel, vulgar, offensive, discriminatory, harassing, threatening or which the Promoter otherwise reasonably considers to be harmful or which presents the Promoter or its products in a negative light. Entries must not contain or publicise any political slogans, contain logos of competitors or overt brand sponsorship or anything else deemed to be ambush marketing.

1.4. The Promoter will not accept entries that are (a) automatically generated by computer, (b) completed by third parties or in bulk, (c) illegible, or (d) incomplete. Entries must not be made by one (1) person using multiple e-mail addresses, social media accounts or identities. Entries on behalf of another person will not be accepted and joint entries are not allowed.

1.5. Proof of posting or transmission is not proof of receipt of an entry into a Prize Promotion.

1.6. The Promoter reserves the right to disqualify from participation in a Prize Promotion any individual it has reason to believe is tampering with the operation of the Prize Promotion, or to be acting in any manner deemed by the Promoter to be in violation of the Official Rules for that Prize Promotion, relevant laws and/or regulations and/or third-party rights.

1.7. The Promoter also reserves the right to disqualify entrants where their conduct is contrary to the spirit or intention of the Prize Promotion or where in the Promoter’s reasonable opinion their participation would bring the Promoter’s business into disrepute for any reason, including but not limited to their character and personal history.

1.8. By entering a Prize Promotion, entrants confirm that they are eligible to do so and eligible to claim the Prize. Each entrant warrants that all information submitted by them is accurate and complete.

1.9. The Promoter may require evidence or confirmation of eligibility and/or identity from entrants (e.g. passport, driver’s licence and/or utility bill) before awarding the prize. In the event that a winner cannot provide proof of eligibility and/or identity that is reasonably acceptable to the Promoter, the Promoter may withdraw the Prize and select an alternate winner in accordance with the winner selection process set out in the Specific Terms.

2. WINNER SELECTION

2.1. Winner selection will be in accordance with the process stated in the Specific Terms.

2.2. Where necessary in order to determine an outright winner in a skill-based competition, the Promoter reserves the right to require that entrants take part in an eliminating contest (or 'tie breaker').

2.3. If for any reason there are more winners than prizes, whether or not that has arisen as an unforeseen eventuality or is part of the promotion structure, the Promoter reserves the right to conduct a draw to determine the winner of the Prize where acceptable under applicable law.

3. PRIZE

3.1. Prize is subject to availability.

3.2. Prize is non-exchangeable, non-transferable and no cash alternative is offered. The Promoter reserves the right to substitute the Prize with a prize of equal or greater value if circumstances beyond the Promoter’s control make it necessary to do so.

3.3. The stated Prize value (if any) is the recommended retail price in pounds sterling or other designated currency and correct at the time of publication. We take no responsibility for any fluctuations in the value of the Prize.

3.4. The Promoter is not responsible for any additional costs and/or expenses, taxes or other charges in relation to the Prize other than any specifically listed as part of the Prize.

3.5. The winner shall not, while using the Prize, display or publicise any political slogans, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is illegal, libellous, defamatory, obscene, indecent, dangerous, cruel, vulgar, offensive, discriminatory, harassing or threatening, which infringes third party rights (including intellectual property rights) or which the Promoter otherwise reasonably considers to be harmful or which presents the Promoter or its products in a negative light.

4. CLAIMING THE PRIZES

4.1. The Promoter will make all reasonable efforts to notify the winner as outlined in the Specific Terms. If the winner cannot be contacted, the winner notification is returned as undeliverable or the winner has not claimed the Prize within fourteen (14) days of being notified of their win in accordance with the instructions provided, their prize will be forfeited and the Promoter reserves the right to select an alternate winner in accordance with the winner selection process set out in the Specific Terms. Note that winners must provide a postal address in one of the Participating Countries stated in the Specific Terms in order to claim the Prize.

4.2. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize..

4.3. If subsequent to their selection the Promoter discovers the winning entrant is ineligible or otherwise potentially subject to disqualification under the Official Rules which apply to that Prize Promotion, then the Promoter reserves the right not to award the Prize to that entrant and select an alternate winner in accordance with the winner selection process set out in the Specific Terms instead. The Promoter may still enforce its right to disqualify an entrant, and require the immediate return or reimbursement to the Promoter of the Prize (at the entrant’s expense), even where the Prize has been awarded and/or actually provided to the entrant in question. In such circumstances no alternative prize will be awarded to that entrant.

5. INTELLECTUAL PROPERTY

5.1. All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.

5.2. Each entrant agrees to: (a) assign to the Promoter all of the intellectual property rights (including but not limited to present and future copyright) in their entry and any accompanying material with full title guarantee; and (b) not assert any moral rights in and to their entry and otherwise arising in connection with their entry to which they may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time, and under all similar legislation from time to time in force anywhere in the world, against the Promoter, its assigns, licensees and successors in title.

5.3. Entrants agree that the Promoter may, but is not required to, use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, in connection with any publicity of the Prize Promotion to the extent permitted by applicable law.

5.4. Each entrant confirms that: (a) their entry does not infringe the intellectual property, privacy rights, publicity rights or any other legal or moral rights of any third party or violate applicable laws, regulations or website terms of use; (b) their entry does not contain references to third party trademarks or brands; (c) the Promoter may edit their entry in its sole discretion; (d) the Promoter may use their name, likeness and other personal information in conjunction with their entry; (e) there are no conflicting agreements in place that restrict the usage of their entry; (f) they have the right, power and authority to grant the rights set out in this paragraph 5 and that they have obtained any other consents and permissions necessary to do so.

5.5. Where the Prize Promotion requires the entrant to submit a photograph, sound clip, video clip or other media content (“Media”) each entrant confirms that: (a) their submission is (i) an original work, (ii) has been legally created and obtained, and (iii) is submitted in good faith; (b) that they are the individual in the Media or have prior approval from the individual(s) featured in the Media that it may be submitted as part of their entry (and in the case of individual(s) under eighteen (18) also have prior approval from their parent or guardian); (c) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Prize Promotion; and (d) the Promoter is without any obligation, compensation or other liability to the entrant or any other individual featured in their entry.

6. DATA PROTECTION AND PRIVACY

6.1. The Promoter is part of a wider group of Charlotte Tilbury companies that run and operate the Charlotte Tilbury business elsewhere across the globe. This includes in the US, Canada, the Netherlands, Germany and Hong Kong. When we refer to the ‘Charlotte Tilbury Group’ we are referring to the wider global group of Charlotte Tilbury companies.

6.2. By entering the Prize Promotion, entrants acknowledge that the Promoter (and its Group Companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Prize Promotion and fulfilment of the prize; (iv) to announce the winner of the Prize Promotion in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Prize Promotion purposes.

6.3. For the purposes of the Prize Promotion, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph 6.1 above.

6.4. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at http://www.charlottetilbury.com/uk/help/security-privacy.

6.5. Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

7. LIABILITY

7.1. The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable) as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure, or any other reason beyond the reasonable control of the Promoter.

7.2. The Promoter will not be liable for any circumstances beyond its reasonable control that prevent or delay the completion of a Prize Promotion, the award or delivery of any prize, or any prize being taken up or fully enjoyed by a winner in the manner and at the time specified.

7.3. The Promoter is not responsible for any damage or loss suffered by an entrant where such damage or loss was not a reasonably foreseeable consequence of a breach of the Official Rules of that Prize Promotion at the time the entry into the Prize Promotion was made.

7.4. The Promoter will not be held responsible for the failure of third parties involved in a Prize Promotion to fulfil their obligations, although the Promoter will always use reasonable endeavours to minimise the effect to the entrants of any such failure.

7.5. Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law.

7.6. By entering a Prize Promotion, each entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the Promoter in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of their entry into a

Prize Promotion.

8. SOCIAL NETWORKING WEBSITES

8.1. Where a Prize Promotion is featured on a social networking site, including but not limited to Facebook, Instagram or Twitter, the Prize Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site. Entrants are providing their information in relation to the Prize Promotion to the Promoter and not to the social networking site.

8.2. Entrants hereby release such social networking sites from any and all claims, damages, expenses or liabilities arising from or relating to their participation in a Prize Promotion. Entrants also agree to indemnify any such social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty, including any set of Official Rules.

9. WINNERS LIST

9.1. The Promoter must either publish or make available information that indicates that a valid award took place in relation to each Prize Promotion. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails legal@charlottetilbury.com stating the name of the relevant Prize Promotion within two (2) months after the Announcement Date stated in the Specific Terms.

9.2. If an entrant objects to any or all of their surname, county and winning entry being published or made available, they should contact the Promoter at legal@charlottetilbury.com. In such circumstances, the Promoter must still provide the information and winning entry to the UK’s Advertising Standards Authority on request.

10. GENERAL

10.1. If for any reason any Prize Promotion is not capable of running as planned as a result of any technical failures, unauthorised intervention, computer virus, mobile network failure, tampering, fraud or any other causes beyond the Promoter’s reasonable control which corrupt or affect the administration, security, fairness, integrity or proper conduct of a Prize Promotion, the Promoter reserves the right to cancel, terminate, modify or suspend the Prize Promotion and/or any draw/s or judging related to the Prize Promotion and/or to disqualify any individual who (whether directly or indirectly) causes (or has caused) the problem. The Promoter shall have no liability to any entrants or third parties in such circumstances, but shall use reasonable endeavours to avoid consumer disappointment.

10.2. If any provision of the Official Rules (or portion thereof) that apply to a particular Prize Promotion is invalid, illegal or unenforceable, the validity, legality or enforceability of the remainder of the Official Rules will not be affected or impaired.

10.3. The Promoter’s failure to assert its rights in relation to any breach of the Official Rules of a particular Prize Promotion shall not constitute a waiver of such rights, nor will any such waiver be implied.

10.4. The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.

10.5. The decisions of the Promoter regarding any aspect of this Prize Promotion are final and binding and no correspondence will be entered into.

10.6. Where legally required to do so, the Promoter can upon request provide translations of the Official Rules for a particular Prize Promotion in the languages of the Participating Countries listed in the Specific Terms.

10.7. The Official Rules for each Prize Promotion shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These are the Terms and Conditions (the “Terms”) which apply to the APP Exclusive Airbrush Flawless Lip Blur competition which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”).
Contact email: customercare@charlottetilbury.com.

COMPETITION • We will be running this competition to celebrate the launch of NEW! Airbrush Flawless Lip Blur. PRIZE The Prize is as follows: • 1x AIRBRUSH FLAWLESS LIP BLUR - PILLOW TALK BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR - PILLOW TALK MEDIUM BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR - RUBY BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1x AIRBRUSH FLAWLESS LIP BLUR - ROSE BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR - NUDE BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR - WALK OF NO SHAME BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR – HONEY BLUR 6.8 ML ℮ 0.22 FL. OZ. • 1 x AIRBRUSH FLAWLESS LIP BLUR - FLAME BLUR 6.8 ML ℮ 0.22 FL. OZ.

• The total RRP value of the Prize is as follows: o UK: £216, US: $280, CA: $352, EU: €272, AU: $392 • There will be 10 winners of the Prize. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable). COMPETITION PERIOD • The Competition will run from 15.00 BST on 22/06/2023 to 12.59 BST on 06/07/2023 (“Closing Date”). • Entries made before or after these dates and times shall not be eligible. HOW TO ENTER • Entrants must complete all the following steps to enter the competition for a chance to win the Prize:

1. Download the official Charlotte Tilbury App via Apple Store or Google Play (“Platforms”); and
2. Visit the 'Breaking Beauty News’ tab on the official Charlotte Tilbury App and select the Airbrush Flawless Lip Blur Competition; and
3. Enter your name, email address, and confirm their entry into the competition and that they accept the terms and conditions; and
4. Answer the question relating to Airbrush Flawless Lip Blur correctly. • All entrants who answer the question correctly will be entered into a draw for a chance to win the Prize. Answering the question correctly does not guarantee that you will win the Prize. • You must be entering from one of the Participating Countries, as set out below. • By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platforms and the Charlotte Tilbury App including the rules located at: https://www.charlottetilbury.com /help/competition-terms-and-conditions. • Only one entry for each entrant will be considered, multiple entries will not be counted. WINNER SELECTION AND NOTIFICATION • The winners will be randomly selected by a computerised random generator from all valid entries. • The winners will be contacted by email via Customer Care on 10/07/2023 (the “Announcement Date”). • The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms. ELIGIBILITY AND PARTICIPATING COUNTRIES • You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales), USA, Canada and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Ireland, Netherlands, France and Germany. • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. EXCLUSIONS The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above. CLAIMING THE PRIZE • The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post. INTELLECTUAL PROPERTY • All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. • By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. • All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. • By submitting their entry, entrants confirm that: a) images and other submissions are original works, are not defamatory and do not infringe third-party rights; b) there are no conflicting agreements in place that restrict usage of these images or other submissions; c) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and e) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY • By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy • Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media. GENERAL • The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

TERMS AND CONDITIONS FOR “CHARLOTTE’S MAGIC BEAUTY STAR!” COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “CHARLOTTE’S MAGIC BEAUTY STAR” Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Charlotte Tilbury Beauty Inc. a company registered in Delaware with company number 5493834 whose office is at 148 Lafayette St, 2nd Floor, New York, NY, 10013, (the “Promoter” or “We”). Contact email: NAINF@charlottetilbury.com COMPETITION We will be running a prize draw to celebrate the launch of NEW! AIRBRUSH FLAWLESS LIP BLUR.

PRIZE

The Prize is as follows: • A 15 minute virtual consultation conducted via Zoom with a Team Tilbury Artist (“Virtual Consultation”). Once a winner is selected, We will reach out to the winner to coordinate a mutually agreed upon date and time to conduct the Virtual Consultation. The Virtual Consultation will be conducted in English. • Every PR Mailer for one (1) year starting September 2023 and ending August 2024. • Up to (but not to exceed) $500 USD in Charlotte Tilbury products. The total RRP value of the prize is $500 USD. There will be 1 winner of the Prize. a) Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. b) The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

The competition will open on 29th June 2023 at 5pm EST and close on 18th August 2023 at 5PM EST. Entries made before or after these dates and times shall not be eligible. HOW TO ENTER Entrants must complete all the following steps to enter the competition for a chance to win the Prize:

1. Create your own FLAWLESS look using my NEW! Airbrush Flawless Lip Blur taking inspiration from our campaign beauty muse and recreate the look. You must be holding up NEW! Airbrush Flawless Lip Blur in your final, uploaded image.
2. Upload the image to your personal Instagram, TikTok or YouTube profile and tag @charlottetilbury @sofiatilbury #AirbrushLipBlur #CTAppChallenge in the caption.
3. Download the official Charlotte Tilbury App via the Apple Store or Google Play (“Platforms”); and
4. Visit the calendar section of the Charlotte Tilbury App to find the entry link (the link can be accessed by clicking on any day between 29th June 2023 and 18th August 2023 within the calendar); and
5. Enter your name, email address, social handle and a URL link to your social post mentioned at point 1 and confirm your entry into the competition and that you accept the terms and conditions. You must be entering from the United States.

By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platforms and the Charlotte Tilbury App including the rules located at: https://www.charlottetilbury.com /help/competition-terms-and-conditions. Only one entry for each entrant will be considered, multiple entries will not be counted.

WINNER SELECTION AND NOTIFICATION

a) The prize draw winner will be randomly selected by a computerised random generator from all eligible entries. b) The winner of the Competition will be contacted via email on 25th August 2023 (the “Announcement Date”) c) The Promoter will send the name and county of the winner to anyone who writes within one month after the Announcement Date requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRY

a) You must be aged 18 or over to enter the Competition. b) In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. c) The Competition is open to all person resident in the United States ("Participating Country") at the date of their entry if eligible to enter. d) It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes.

EXCLUSIONS

The following groups are excluded from participating: a) Employees of the Promoter and its associated companies or group companies. b) Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Country; and c) Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

a) The Promoter will make all reasonable efforts to contact the winner. If the winner cannot be contacted or is not available or has not claimed their prize within 7 days of the relevant Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant. b) The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. c) The Prize will be dispatched to the postal address supplied by the winning entrant via courier within 28 days of the relevant Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

INTELLECTUAL PROPERTY

a) All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. b) By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled. c) All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. d) By submitting their entry, entrants confirm that: (ii) images and other submissions are original works, are not defamatory and do not infringe third-party rights; (iii) there are no conflicting agreements in place that restrict usage of these images or other submissions; (iv) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); (v) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and (vi) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY

a) By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organizations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. b) For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. c) For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at: http://www.charlottetilbury.com/us/help/security-privacy d) Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media. US TAX LIABILITIES To the extent permitted by applicable law, the winner is responsible for all applicable taxes and fees associated with the prize receipt and/or use and notification to the tax authority. GENERAL a) By downloading the app and selecting the calendar section where the competition is available, all participants will be deemed to have read, accepted and be bound by these terms and conditions as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. b) The Promoter reserves the right to cancel, amend the time and/or date of or replace the competition, its content and/or its presenters without prior notice. c) The Competition is free to enter, no purchase is necessary. d) If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. e) The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). f) The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. g) The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. h) If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. i) The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. j) The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavor to minimize the effect to the entrants of any such failure. k) Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. l) The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. m) By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. n) Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. o) The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. p) These Terms shall be governed by New York law, and except where prohibited, entrant agrees that: (1) any and all disputes, claims and causes of action arising out of or connected with this Sweepstakes or any prize awarded shall be resolved individually, without resort to any form of class action, and exclusively by the courts located in New York, New York; (2) any and all claims, judgments and awards shall be limited to actual out-of-pocket costs incurred, including costs associated with entering this Sweepstakes, but in no event attorneys’ fees; and (3) under no circumstances will entrant be permitted to obtain awards for, and entrant hereby waives all rights to claim, indirect, punitive, incidental and consequential damages and any other damages, other than for actual out-of-pocket expenses, and any and all rights to have damages multiplied or otherwise increased.

These are the Terms and Conditions (the “Terms”) which apply to Charlotte’s Beauty Palace Maze prize draw which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION

• To celebrate the launch of our new Charlotte X Disney100 Beauty Wonderland Virtual Store we are launching Charlotte’s Beauty Palace Maze game which you can play for the chance to win the Prize.

PRIZE

• The Prize is the full collection of the limited-edition Charlotte Tilbury X Disney 100 collaboration which includes the following: • 1 x CHARLOTTE'S MAGIC CREAM - NEW! DISNEY100 EDITION 50ML MOISTURISER; and • 1 x NEW! BEAUTY WISHES MAKEUP BAG - DISNEY100 EDITION MAKEUP BAG; and • 1 x BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION SPOTLIGHT; and • 1 x BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION PINK; and • 1 x BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION GOLD

• The total RRP value of the Prize is as follows:

UK: £207, US: $274, EU: €253

• There will be 10 winners of the Prize in total. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The Charlotte’s Beauty Palace Maze prize draw Competition will open on Monday 14 August 2023 at 5pm BST and close on Monday 18th September 2023 at 4:59pm BST (“Closing Date”). • Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

• To enter the prize draw, for the chance to win the Prize, participants need to visit the Charlotte Tilbury x Disney Virtual Store Beauty Palace Maze link on www.charlottetilbury.com (“Website”). • Entrants must then play the Charlotte Tilbury x Disney Virtual Store Beauty Palace Maze game and complete the maze within 60 seconds to be entered into the draw for a chance to win the Prize. Users who do not complete the game within this timeframe will not be eligible for entry into the draw. • Entrants must then enter their name, email address, and confirm their entry into the competition and that they accept the terms and conditions, during the Competition Period to be entered into the prize draw. • You must be entering from one of the Participating Countries, as set out below. • By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms. • Only one entry per person, multiple entries will not be counted.

WINNER SELECTION AND NOTIFICATION

• The 10 winners will be randomly selected by a computerised random generator from all valid entries The winners will be contacted on 21st September 2023 (the “Announcement Date”). • The Promoter will send the name and county of the winner to anyone who writes within one month after the Closing Date of the Competition requesting details of the winner and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, USA, and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Ireland, Netherlands, France and Germany • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request. EXCLUSIONS The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

INTELLECTUAL PROPERTY

• All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. • By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. • All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. • By submitting their entry, entrants confirm that: a) images and other submissions are original works, are not defamatory and do not infringe third-party rights; b) there are no conflicting agreements in place that restrict usage of these images or other submissions; c) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and e) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here. • Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These are the Terms and Conditions (the “Terms”) which apply to the Charlotte’s Beauty Palace Magic Quiz Prize Draw which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTER

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

COMPETITION • To celebrate the launch of our new Charlotte Tilbury X Disney 100 Beauty Wonderland Virtual Store, you are invited to play the Magic Quiz in Charlotte’s Beauty Palace and then answer a trivia question correctly for the chance to win a prize.

PRIZE

• The Prize is 1 of the following products which will be allocated at random:

o BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION SPOTLIGHT 12ML; or o BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION PINK12ML; or o BEAUTY LIGHT WAND - NEW! DISNEY100 EDITION GOLD12ML • The total RRP value of the Prize is as follows: o UK: £30, US: $42, EU: €38, • There will be 50 winners of the Prize. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The Competition will run from Monday 14 August 2023 at 5pm BST to Monday 18th September 2023 (“Closing Date”). • Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

To enter the prize draw you must complete the following steps:

1. Visit the Beauty Palace in the Charlotte Tilbury x Disney Virtual Store on www.charlottetilbury.com (“Website”)
2. Answer the 4 Magic Quiz questions.
3. Click ‘Enter for a Chance to Win’.
4. Answer the trivia question correctly.
5. Enter your name, email address, and confirm your entry into the competition and that you accept the terms and conditions.

• You must be entering from one of the Participating Countries, as set out below. • By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms. • Only one entry for each entrant will be considered, multiple entries will not be counted.

WINNER SELECTION AND NOTIFICATION

• The winners will be randomly selected by a computerised random generator from all valid entries. • The winners will be contacted on 21st September 2023 (the “Announcement Date”). • The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, USA, and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Ireland, Netherlands, France and Germany. • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating: • Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • [The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 28 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.]

INTELLECTUAL PROPERTY

• All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned. • By submitting your entry and any accompanying material, you agree to: (i) assign to the Promoter all your intellectual property rights with full title guarantee; and (ii) waive all moral rights in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world. • All entrants agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Competition to the extent permitted by applicable law. • By submitting their entry, entrants confirm that: a) images and other submissions are original works, are not defamatory and do not infringe third-party rights; b) there are no conflicting agreements in place that restrict usage of these images or other submissions; c) they have consent to use any third-party image in the entry and rights have been waived for that use (if a third-party image is of a person under 18, parental or guardian consent must be given); d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Competition; and e) If the Competition require entrants to submit any photographs that they are the person in the photograph or have prior approval from the person in the Photograph that it may be submitted as part of their entry.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy • Prize winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize and redemption of the Prizes, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter and Disney against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and Disney and each of Promoter and Disney’s parents, affiliates, subsidiaries, licensors or their respective employees, officers or directors and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • This promotion is in no way sponsored, endorsed or administered by Disney, its parents, subsidiaries or affiliated companies or licensors or their respective employees, officers or directors. • Any questions comments or complaints regarding the promotion should be directed to customercare@charlottetilbury.com.
• By entering the Competition, each entrant accepts that they have no expectation of receiving compensation above that which may be awarded as a prize if they are a winner of the Competition. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PROMOTOR

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”).
Contact email: customercare@charlottetilbury.com.

COMPETITION

• We will be running this competition to celebrate the launch of a NEW! Skincare Innovation

PRIZE

The Prize is as follows: • 1x NEW! Skincare Innovation - 50ML ℮ 1.6 FL. OZ. • 1x Travel Sized Charlotte’s Magic Cream – 15ML ℮ 0.5 FL. OZ.

• The total RRP value of the Prize is as follows: • UK: £105, US: $130, CA: $169, EU: €127, AU: $170 • There will be 12 winners of the Prize. • Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value. • The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

COMPETITION PERIOD

• The Competition will run from 12:00 PM BST on 18.08.2023 to 23.59 PM BST on 28.08.2023 (“Closing Date”). • Entries made before or after these dates and times shall not be eligible.

HOW TO ENTER

• Entrants must complete all the following steps to enter the competition for a chance to win the Prize:

1. Download the official Charlotte Tilbury App via Apple Store or Google Play (“Platforms”); and
2. Visit the 'Breaking Beauty News’ tab on the official Charlotte Tilbury App and select the NEW! Skincare Innovation Competition; and
3. Enter your name, email address, and confirm their entry into the Competition and that they accept the terms and conditions; and
4. Answer the question relating to Charlotte Tilbury Skincare correctly. • All entrants who answer the question correctly will be entered into a draw for a chance to win the Prize. Answering the question correctly does not guarantee that you will win the Prize. • You must be entering from one of the Participating Countries, as set out below. • By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms and all rules and guidelines applicable to the use of the Platforms and the Charlotte Tilbury App including the rules located at: https://www.charlottetilbury.com /help/competition-terms-and-conditions. • Only one entry for each entrant will be considered, multiple entries will not be counted.

WINNER SELECTION AND NOTIFICATION

• The winners will be randomly selected by a computerised random generator from all valid entries. • The winners will be contacted by email via Customer Care on 29/08/2023 (the “Announcement Date”). • The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms.

ELIGIBILITY AND PARTICIPATING COUNTRIES

• You must be aged 18 or over to enter the Competition. • In entering the Competition, entrants confirm that they are eligible to do so and eligible to claim the Prize. By entering the Competition, all entrants warrant that all information submitted by them is true and accurate. • The Competition is open to all person resident in the following countries at the date of their entry if eligible to enter: The United Kingdom, Australia (excluding New South Wales), USA, Canada and Europe (see list below) (together the “Participating Countries”). For this Competition “Europe” includes the following countries: Ireland, Netherlands, France and Germany. • It will be the Promoter’s sole decision as to whether any eligibility requirement has or has not been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. • Where legally required to do so, the Promoter can provide translations of these Terms in the languages of the Participating Countries upon request.

EXCLUSIONS

The following groups are excluded from participating:

• Employees of the Promoter and its associated companies or group companies; • Anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers in the Participating Countries; and • Members of the immediate families or households of (a) to (b) above.

CLAIMING THE PRIZE

• The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available or have not claimed their prize within 7 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the correct entries that were received before the Closing Date. • The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. • The Prize will be dispatched to the postal address supplied by the winning entrant/entrants via recorded delivery within 30 days of the Announcement Date. The Promoter accepts no responsibility for the prize being lost or delayed in the post.

DATA PROTECTION AND PUBLICITY

• By entering the Competition, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: (i) to enable it to administer entrants’ entry including deciding whether it accords with these Terms; (ii) to notify entrants if they are the winning entrant; (iii) to share with organisations or agents assisting with the conduct of the Competition and fulfilment of the prize; (iv) to announce the winner of the Competition in any media or press and to respond to others’ enquiries as to who the winner is; or (v) for any other reasonable and related Competition purposes. • For the purposes of the Competition, the Promoter will only disclose entrants’ personal data to those of its group companies and third-party service providers who need it for the purposes listed in paragraph a) above. • For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy here: http://www.charlottetilbury.com/uk/help/security-privacy

GENERAL

• The Competition is free to enter, no purchase is necessary. • If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available. • The winning entrant and his/her guest (if applicable) shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights). • The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind. • The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights. • If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant. • The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned. • The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure. • Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law. • The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice. • By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. • Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant. • The Promoter shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party. • These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

1. The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, England, WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.

2. The Promotion & Entry

You may enter into this Promotion if (a) you are an Australian resident; (b) with an Australian mobile phone number; and (c) are aged 18 or over by signing up to receive Charlotte Tilbury’s SMS updates on https://www.charlottetilbury-au.attn.tv/p/CYd/landing-page. You must sign up by entering your phone number, including the area code to receive 10% off your first purchase of eligible Charlotte Tilbury products (see Eligibility section below) by way of a unique, one-time discount code sent by SMS to you on your registered mobile number*, which may be redeemed on www.charlottetilbury.com or on the Charlotte Tilbury App (“Discount Code”). You may only sign up once to receive the code. *SMS may take up to 1 hour to be sent to the recipient. You are entitled to unsubscribe from Charlotte Tilbury’s SMS updates at any time by either: (1) responding with STOP to any SMS received from us; or (2) contacting us here; or (3) updating your marketing preferences within your account.

3. Eligibility & Restrictions

3.1. The Discount Code:

(i) will apply to all products sold on our Australian website www.charlottetilbury.com or the Charlotte Tilbury App except for gift cards, bundles and already discounted products;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers or codes;

(iv) is only available to new subscribers to SMS marketing; existing subscribers will not be eligible to receive the Discount Code;

(v) can only be used by the recipient of the Discount Code; and

(vi) the Promotion is only open to residents of Australia.

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

(c) members of the immediate families or households of (a) to (b) above.

4. General

4.1. No payment or purchase is necessary to receive the Discount Code.

4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.

4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.

4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant.

5. Limitation of Liability

5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.

45.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure.

45.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:

4(a) for death or personal injury as a result of its negligence;

4(b) for fraud; or

4(c) further than is permitted by law.

6. Data Protection and Publicity

6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:

4a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions;

4b. to fulfil the Discount Code;

4c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or

4e. for any other reasonable and related promotional purposes.

46.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above.

46.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policy at http://www.charlottetilbury.com/uk/help/security-privacy.

7. General

7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.

47.2. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

47.3. These terms and conditions are governed by English law (i.e. the law of England). In the event of any matter or dispute arising out of or in connection with these terms and conditions, you and we shall submit to the exclusive jurisdiction of the English courts (i.e. the courts in England).

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 1

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 2

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR HOW TO CREATE A GLOWING HOLIDAY LOOK FOR EVERY OCCASION! MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET A BEWITCHING BEAUTY LOOK THIS HALLOWEEN!” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise.  These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 3

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

Confirming this is accurate and shouldn’t say ’12 Weeks of Tilbury Treasures’?

Have we gotten this signed yet? If not, are we certain we will have enough time to get this signed?

TERMS AND CONDITIONS FOR “HOW TO GET A DAZZLING DISCO LOOK! LIVE MASTERCLASS FOR BEAUTY BEGINNERS!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET A DAZZLING DISCO LOOK! LIVE MASTERCLASS FOR BEAUTY BEGINNERS!” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 4

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR “HOW TO GET THE BELLA SOFIA LOOK!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET THE BELLA SOFIA LOOK!” masterclass competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

CHARLOTTE TILBURY TERMS AND CONDITIONS: 20% OFF $100

1. The Promoter Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter” or “We”). Contact email: customercare@charlottetilbury.com.
2. The Promotion & Entry All eligible customers who receive a 20% off $100 discount code via email from the Promoter, will receive 20% off eligible Charlotte Tilbury products (for more information read ‘Eligibility’ section below) by way of a one-time use per customer discount code (the “Discount Code”) which may be redeemed on www.charlottetilbury.com (the “Site”) or the Charlotte Tilbury mobile app (the “App”). This can be redeemed within 6 weeks of the initial email being sent and will need to be entered at checkout.
3. Eligibility & Restrictions 3.1. You must be over the age of majority in the jurisdiction in which you reside to be eligible for the Discount Code. 3.2. The Discount Code: i. will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, Bundles, Hampers, e-Gift Cards, Kits, Virtual Consultations and Services, Samples, Packaging, already discounted products and delivery and other products as advised from time to time; ii. may only be used once;

iii. cannot be used in conjunction with other discounts or offers;

iv. can only be used by a customer that has received it via email from the Promoter;

v. should not be shared with anyone else for you

vi. can only be used by a customer that has created and logged into their account on the Site. You will not be able to redeem the Discount Code on a purchase if you check out as a guest. 3.3. The following groups are excluded from participating: (a) employees of the Promoter and its associated companies or group companies; (b) anyone professionally associated with the Promotion; or (c) members of the immediate families or households of (a) to (b) above. 4. General 4.1. The Promotion is free to enter, no purchase is necessary. 4.2. By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. 4.3. In entering the Promotion, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Promoter may require participants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate. 4.4. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third-party rights. 4.5. If the Promoter subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to honour the Discount Code to that participant. 5. Limitation of Liability 5.1. The Promoter is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the entry into the Promotion made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned. 5.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure. 5.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence. (b) for fraud; or (c) further than is permitted by law. 6. Data Protection and Publicity 6.1. By entering the Promotion, participants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws: a. to enable it to administer a participant’s entry including deciding whether it accords with these terms and conditions; b. to fulfil the Discount Code; c. to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Discount Code; or e. for any other reasonable and related promotional purposes. 6.2. For the purposes of the Promotion, the Promoter will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 6.1 above. 6.3. For further information about how the Promoter uses personal data and the rights available under data protection laws, please read the Promoter’s privacy policies at the following links: http://www.charlottetilbury.com/uk/help/security-privacy http://www.charlottetilbury.com/us/help/security-privacy http://www.charlottetilbury.com/ca/help/security-privacy http://www.charlottetilbury.com/de/help/security-privacy http://www.charlottetilbury.com/es/help/security-privacy http://www.charlottetilbury.com/fr/help/security-privacy http://www.charlottetilbury.com/ie/help/security-privacy http://www.charlottetilbury.com/it/help/security-privacy http://www.charlottetilbury.com/nl/help/security-privacy http://www.charlottetilbury.com/au/help/security-privacy 7. General 7.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice. 7.2. By entering the Promotion, the participant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry. 7.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. OCTOBER 2023

TERMS AND CONDITIONS FOR “HOW TO GET A DREAMY HOLIDAY GLOW + UNLOCK YOUR MAGICAL CHANCE TO WIN!*” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET A DREAMY HOLIDAY GLOW + UNLOCK YOUR MAGICAL CHANCE TO WIN!*” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

Loyalty Terms and Conditions – Australia, Part 1

Charlotte Tilbury Beauty Australia Pty Ltd (“Charlotte Tilbury”, “we”, “us” or “our”) has launched a loyalty programme called Charlotte’s Loyalty Programme (the “Program” or “Loyalty Programme”). Customers that participate in the Program may be referred to as “Loyalty Members” or “Members”.

Your participation in Charlotte’s Loyalty Programme is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to, our Website Terms and Conditions of Use and also our Privacy Policy and Cookies Policy, to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms and Conditions of Use, these Terms will control.

Please read these Terms carefully and print a copy for your future reference. By participating in Charlotte’s Loyalty Programme, you agree to these Terms, the Privacy Policy and Cookies Policy (each as amended from time to time). If you do not agree to these Terms, you are not permitted to participate in the Program.

Charlotte’s Loyalty Programme is operated by Charlotte Tilbury Beauty Australia Pty Ltd, with its registered office at Level 16/77 Castlereagh St, Sydney NSW 2000, Australia.

Charlotte Tilbury reserves the right to change the Terms including the eligibility, Rewards, Benefits and Levels under the Program; and to terminate or withdraw the Program including revoking all earned Rewards, Benefits and Levels; or close further participation in the Program, at any time in its discretion, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section below. Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Program after the amended Terms are posted will confirm your acceptance of the changes, therefore you should review these Terms regularly to understand the terms and conditions that apply to Charlotte’s Loyalty Programme. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com.

What is Charlotte’s Loyalty Programme?

Charlotte’s Loyalty Programme is the loyalty programme launched across www.charlottetilbury.com.

Shop to access the different loyalty Levels. The more you spend, the more Rewards and Benefits you’ll unlock, including gifts, free shipping (when available) and access to Charlotte’s Member Only shop. Customers can sign up to Charlotte’s Loyalty Programme via the following link: https://www.charlottetilbury.com/uk/loyalty. When customers create an Account on www.charlottetilbury.com, customers have joined Charlotte’s Loyalty Programme. Only orders made while logged in to your account will qualify towards your loyalty status. Should you not wish to participate in Charlotte’s Loyalty Programme, you must close your account with all future orders being placed through guest checkout.

Global Restrictions to Charlotte’s Loyalty Programmme

Charlotte’s Loyalty Programme is available for customers to join via www.charlottetilbury.com globally, with the exception of the below exclusion list: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (each an “Excluded Jurisdiction”).

Customers are only able to earn in store towards their loyalty status when shopping at a Charlotte’s Beauty Wonderland that is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme. For example, if you enrolled in Charlotte’s Loyalty Programme while in the United Kingdom, you will only earn towards your loyalty status for eligible in store purchased made in a Charlotte’s Beauty Wonderland that is located in the United Kingdom.

Simply ask at the till point at the time of purchase for the till staff to enter your email address into the till point during the transaction and the final value of the transaction after discounts will be added to your loyalty account. Beauty Wonderlands are Charlotte Tilbury owned boutiques and are not in partnership with any 3rd parties. Unfortunately customers are unable to have purchases made in any 3rd party stores or 3rd party online retailers count towards their participation in the Charlotte’s Loyalty Programme.

Customers are also able to earn in store towards their loyalty status in Charlotte’s Beauty Wonderland Pop-Ups based in the United Kingdom, Europe and North America hosted by Charlotte Tilbury and not in collaboration with, or by, a retail partner, so long as such Charlotte’s Beauty Wonderland Pop-Up is located in the same country in which they’re enrolled in Charlotte’s Loyalty Programme.

Guest Checkout

Loyalty Members can choose to checkout as guest at any time but will not receive any Benefits of Charlotte’s Loyalty Programme. For the avoidance of doubt, spend on www.charlottetilbury.com or in Charlotte’s Beauty Wonderlands (unless your email address is given at the point of transaction, subject to the conditions described in the “Global Restrictions to Charlotte’s Loyalty Programmme” section above) will also not be counted towards a customers loyalty status when a transaction is not linked to a customer account. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

Subscriptions

To create a subscription to any product or service on www.charlottetilbury.com, customers are required to create an account which will automatically sign them up to Charlotte’s Loyalty Programme.

 When a customer creates an order via a Subscription, the value of the first delivery of the subscription purchased will be added to the customer’s loyalty status. Future purchases of items delivered via the customer’s subscription will be added to the customer’s loyalty account when the transaction has been confirmed.

If your account is removed for any reason, any subscriptions you have through our Subscription Service will be cancelled, as you must have an account on the Site to set up any Subscription Service. For full Subscription Terms and Conditions, please see here.

Gift Cards

When purchasing Gift Cards, customers who are signed into Charlotte’s Loyalty Programme will have this purchase count towards their loyalty status. Customers purchasing on www.charlottetilbury.com or in any of Charlotte’s Beauty Wonderlands using a Gift Card will not have their spend added to their loyalty status.

Charlotte’s Loyalty Programme Term Period, Program modification and termination

Once you have joined Charlotte’s Loyalty Programme, your membership tier will continue for 365 days from the date of joining (Initial Membership Period), unless you spend to reach a higher tier during your Initial Membership Period, in which case you will advance to that higher tier and your next 365 day membership period will start. However, if a higher tier is not reached during your Initial Membership Period, a new tier will be assigned reflective of your spend during your Initial Membership Period and and your next 365 days membership period will begin in this new tier. This same process will continue for each consecutive 365 day membership period, provided we decide to continue with Charlotte’s Loyalty Programme.

Subject to applicable law, we are entitled to end Charlotte’s Loyalty Programme and/or to amend any portion of the Program at any time, including but not limited to: (a) eligibility requirements; (b) the processes for enrolment; (c) Levels, Rewards and Benefits, and the features or advantages associated with each; and (d) offers.

Should we make any such change, where required by law or at out discretion, you will be provided with written notice of any changes to these Terms between 60 and 90 days before it takes effect if the change pertains to an essential element of the Program, and at least 30 days before it takes effect in the case of any other change.

The Rewards and Benefits are for members of Charlotte’s Loyalty Programme during their Membership Period only, and must not be shared with or used by any third party. By using the Rewards and Benefits you are deemed to have read, accepted and to have agreed to be bound by these Terms and Conditions, any other requirements set out in the promotional material for the specific Reward or Benefit (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems. By using the Rewards or Benefits, customers confirm their eligibility and accept the applicable Charlotte Tilbury Terms and Conditions of the promotion in question. Charlotte Tilbury may require the customer to provide proof of such eligibility. We reserve the right at our sole discretion to disqualify from further (or any) use of any of the Rewards and/or the Benefits if we have reason to believe you are tampering with the operation of the Program, or to be acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

How do I Join Charlotte's Loyalty Programme?

You will automatically be enrolled into Charlotte's Loyalty Programme when you create a Charlotte Tilbury account or log in to your existing account.

Your purchases made in the last 365 days prior to account creation will count towards your loyalty status if we can verify your purchases to the same email address used to create an account.

If you do not want to be enrolled into Charlotte’s Loyalty Programme, you will have the opportunity to close your account by visiting your account dashboard.

Eligibility and Joining Charlotte's Loyalty Programme

Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside are eligible to join Charlotte’s Loyalty Programme. PRO Members or Charlotte’s Magic Stars are not eligible to join Charlotte's Loyalty Programme.

The Program is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Program to benefit from commercial use by purchasing items for resale, are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees, PRO’s, Charlotte’s Magic Stars, contractors, and immediate family members of such employees and contractors, may not be eligible to participate in Charlotte’s Loyalty Programme.

What are the Levels within Charlotte’s Loyalty Programme?

“Levels” indicate where you are within Charlotte’s Loyalty Programme. Make eligible spends to move through the Levels to unlock Rewards and Benefits. Charlotte Tilbury reserves the right to change the spend thresholds, Levels, Rewards or Benefits at any time, subject to the terms of the “Charlotte’s Loyalty Programme Term Period, Program modification and termination” section above.

LOYALTY LEVEL 1

Darling, spend £100/$150/€150/$200AUD/$200CA within the Membership Period to unlock the magic of Level 1!

MAGIC REWARDS

- 2 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

LOYALTY LEVEL 2

Darling, spend £300/$400/€400/AUD$600/CA$600 within the Membership Period to unlock the magic of Level 2!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE STANDARD SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Standard Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 3

Darling, spend £500/$700/€600/AUD$900/CA$900 within the Membership Period to unlock the magic of Level 3!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £10/$20/ €15/$20AUD/$20CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS SHIPPING ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

LOYALTY LEVEL 4

Darling, spend £1500/$2000/€2000/AUD$3000/CA$3000 within the Membership Period to unlock the magic of Level 4!

MAGIC REWARDS

- 3 FREE MAGIC GIFTS!

- A MAGICAL £20/$30/ €25/$30AUD/$30CA VOUCHER

- RECEIVE A BIRTHDAY GIFT FROM ME! MAGIC BENEFITS

- FREE EXPRESS DELIVERY ON ALL YOUR ORDERS (NOT AVAILABLE IN AUS. In regions where Free Express Shipping is available, this Benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders)

- FREE ENGRAVING

- ACCESS TO MY MEMBERS ONLY SHOP

- ACCESS TO EXCLUSIVE MASTERCLASSES

- BE THE FIRST TO SHOP NEW! LAUNCHES

- YOUR OWN BEAUTY EXPERT, TRAINED BY ME!

LOYALTY LEVEL: VAULT

Darling, spend £5000/$7000/€6000/AUD$9000/CA$9000 within the Membership Period to unlock SUPERSTAR ACCESS!

MAGIC REWARDS AND BENEFITS

- EXCLUSIVE GIFTS, CHOSEN JUST FOR YOU!

Do all my purchases count towards Charlotte’s Loyalty Programme?

All Valid Orders, excluding those made with Gift Cards, help you move through Levels to unlock Rewards and Benefits - the total basket value after discount, including shipping and applicable taxes will be counted. Free gifts with purchase, samples, Rewards and Benefits or services will not be added to your loyalty Level.

You must be logged into a valid Charlotte Tilbury account to earn. If you are using a guest checkout, your purchase will only count if we can verify your email address used to purchase against a valid Charlotte Tilbury account.

If you shop across multiple territories, you will activate multiple loyalty accounts and Charlotte Tilbury is unable to consolidate. For example: if a customer shops on www.charlottetilbury.com and then on www.charlottetilbury.nl, they will activate two loyalty accounts which can not be consolidated.

For the purpose of the Program a “Valid Order” shall mean that you have placed an online order for products via www.charlottetilbury.com or an in-store purchase for products via Charlotte’s Beauty Wonderlands, but excluding any such order that is: (a) subsequently returned; (b) for purchase of or include an e-gift card; e-gift Virtual Consultation or Virtual Consultation there are clear records showing this, our decision is final.

Do my loyalty Levels expire?

When you enter a specific loyalty Levels, you will have 365 days to access that Level's Rewards and Benefits, before your annual spend total refreshes. Once you have been in a Level for 365 days and not moved into the next Level, you will move to the Level reflective of your last 365 days’ spend history. If you do shop to the value of the next Level's spend threshold, congratulations! Your Account section of www.charlottetilbury.com will be updated and you will receive a welcome email. Your spend history will be reviewed again 365 days after joining your new Level.

What are Rewards?

Your “Rewards” are code based offers and each Reward can only be used once within a 365 day period, within your loyalty Level. Once redeemed, your Reward will no longer be visible within your loyalty account. Rewards can be added to your basket and redeemed at checkout when your basket reaches the individual Reward qualifiers. Only one promotional code per basket. Multiple auto-applied Benefits can however still be added to a customer’s transaction, with one Reward.

Rewards

1. During your period of membership, you will be able to access Charlotte’s Loyalty Programme offers and promotions that aren’t offered to non-members.
2. You will need to use your Charlotte Tilbury login details to access Charlotte’s Loyalty Programme.
3. Once logged in, your available Rewards, and details of how to redeem, along with specific terms and conditions related to these will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account
4. Rewards may include, but are not limited to % off promotions, gift-with-purchase, early access to a product or content, invitation to an event, prize draws and exclusive member only products or services.
5. Stock behind Rewards will be on rotation and Charlotte Tilbury cannot guarantee the same product will be available every time a customer returns to their Rewards on site, before redemption.
6. Unless specified, Rewards can only be accessed/redeemed on www.CharlotteTilbury.com.
7. Rewards have no cash value, may not be sold/transferred, and you are not able to return reward items for a refund.
8. For the purpose of the Program a “Qualifying Amount” shall mean the basket value on a single order, after any discount is applied and exclusive of shipping and applicable tax. Customers must spend the Qualifying Amount as detailed in the Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem the chosen Reward.
9. The Reward is as detailed in the promotional advertising.
10. There is no cash alternative for the Reward.
11. Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.
12. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the Reward.
13. In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be required to return the Reward.
14. The Qualifying Amount is the amount after any discounts have been applied.
15. From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Rewards will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Rewards have no cash value, may not be sold/transferred, and you are not able to return items for a refund.
16. The participant shall not, while using the Reward, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
17. Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Rewards, promotional codes and qualifying annual spend total shall cease to be valid.
18. Will apply to all products sold on www.charlottetilbury.com except: New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.
19. Rewards may only be used once;
20. Rewards cannot be used in conjunction with other discounts or offers.
21. Rewards can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. for example, a customer cannot use a Level 2 reward in the future when they are in Level 3.
22. Rewards must not be shared with anyone else.

What are Benefits?

“Benefits” are additional rewards which are available on certain purchases made within the Program, depending on your Level, as below. Your Benefits will be automatically applied at checkout, every time you shop, when you add qualifying items to your basket. Benefits are available for Loyalty Members in Level 1 and above.

*The Benefits of Free Standard Shipping and Free Express Shipping are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Once logged in, your available Benefits, and details of how to redeem, along with specific terms and conditions related to it will be accessible within the loyalty tab on your Account page https://www.charlottetilbury.com/account

Unless specified, Benefits can only be accessed/redeemed on www.CharlotteTilbury.com.

Free Standard Shipping and Free Express Shipping are not available to customers shopping in Australia or purchasing items for delivery to Australia. In regions where Free Standard Shipping and Free Express Shipping are available, these Benefits are subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Benefits are subject to availability. We reserve the right to make substitutions, change Benefits or switch off Benefits at our sole discretion.

Customers joining Charlotte’s Loyalty Programme at any Level will not be eligible to access Rewards and Benefits from earlier Levels.

Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Benefits can only be used by a Loyalty Member purchasing on www.charlottetilbury.com within the loyalty Level it was rewarded in. For example, a customer cannot use a Level 2 Benefit in the future when they are in Level 3.

From time-to-time, Charlotte Tilbury may choose to offer ‘email exclusive loyalty offers’ or additional automatically added to basket site-wide offers will be available to Loyalty Members only and will be communicated via email or SMS, with a unique-code to be added at checkout. These Benefits will not be valid for use with any other offer and can only be used on www.charlottetilbury.com. We reserve the right to make substitutions in our sole discretion and the Benefits have no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Should Charlotte Tilbury terminate or suspend the current Program, Charlotte’s Loyalty Programme, all Program Benefits shall cease to be valid.

How do I earn Rewards and Benefits?

By shopping on www.charlottetilbury.com, and in Charlotte's Beauty Wonderlands (in a country in which you’re also enrolled in Charlotte’s Loyalty Programme), country exclusions include: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea.

Your qualifying purchases will help you move through Levels - the more you spend, the more Benefits and Rewards you will unlock! If Charlotte Tilbury is unable to fulfil an order, or ship an order to you, your purchase will be refunded and your order will not contribute towards your loyalty Level.

How do I redeem my Rewards and Benefits?

You will be able to redeem your Rewards and Benefits online at www.charlottetilbury.com, exclusions apply. To access your Rewards and Benefits, simply login to your Charlotte Tilbury account and visit the loyalty section within My Account.

What happens to my Rewards and Benefits when I move up or down a Level?

Rewards and Benefits do not transfer when you move through loyalty Levels and these cannot be retrospectively added to your loyalty account. When you enter a new loyalty Level, your Rewards and Benefits will automatically refresh and be added to your new loyalty Level.

Member Level Rewards and Benefits

Charlotte’s Loyalty Programme members in Member Level will receive a 15% discount code from Charlotte Tilbury to spend on eligible Charlotte Tilbury products by way of a one-time use per customer discount code which may be redeemed on www.charlottetilbury.com. The code can only be used by customers in Member Level and will not be valid when a customer moves Level. Customers joining Charlotte’s Loyalty Programme at a Level above Member Level will not be eligible to access Rewards and Benefits from earlier Levels. When a customer leaves the Member Level, by either moving up or down a Level, the customer will no longer be able to redeem their Member Level Rewards and Benefits.

The 15% Off Code:

(i) will apply to all products sold on www.charlottetilbury.com except:

New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time;

(ii) may only be used once;

(iii) cannot be used in conjunction with other discounts or offers;

(vii) can only be used by a Member Level customer purchasing on www.charlottetilbury.com;

(viii) must not be shared with anyone else.

3.2. The following groups are excluded from participating:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion; or

(c) members of the immediate families or households of (a) to (b) above.

Free Standard Shipping

Members of Charlotte’s Loyalty Programme in Levels 1 and above will be entitled to free standard shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free standard shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free standard shipping promotion will not be eligible for gift-wrapping.

Free Standard Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Standard Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Standard Shipping and this benefit will terminate with immediate effect.

Free Engraving

Free Engraving is available to all members of Charlotte’s Loyalty Programme in Levels 1 and above and on eligible products. To access this Benefit, customers must create and add a personalised engravable product to their basket via the below link and the value of the engraving service only will automatically be deducted at checkout.

https://www.charlottetilbury.com/products/gifts/personalised

Charlotte Tilbury reserves the right to withdraw this benefit at any time and may not be available to customers in all markets.

Early Access to NEW! Product Launches

Members of Charlotte’s Loyalty Programme in Levels 1 and above will receive early access to some of Charlotte’s newest product launches. To access new product launches first, customers must either visit their Rewards section within their loyalty account or click through via email newsletter. Early access to new product launches does not guarantee availability and is only available whilst stocks last.

Complimentary Virtual Services

As a Level 2 and above member of Charlotte’s Loyalty Programme, customers will be entitled to book and attend 30 minute or 45 minute Virtual Consultations (subject to availability) free of charge, during the Membership Period. These will be classed as “Free of Charge Appointments” as per the Virtual Consultation Terms and Conditions, and customers promotional codes cannot be applied.

The Virtual Consultation must be booked and attended by the Charlotte’s Loyalty Programme Member only, and cannot be booked or attended by anyone other than the account holder.

Virtual Consultations must be booked via the customer’s account here and the customer must be logged in to redeem. By booking and/or attending a Virtual Consultation, the customer is agreeing to the Virtual Consultations Terms and Conditions which can be found at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Dedicate Virtual Services PRO Artist

As a Level 2 or above member of Charlotte’s Loyalty Programme, customers will be communicated with via email to let them know who their Dedicated PRO Artist is, who will host 1 on 1 virtual consultations with. The customers Dedicated PRO Artist will be assigned to them and available each time they book a virtual consultation via the Charlotte’s Loyalty Programme Virtual Services Microsite https://www.charlottetilbury.com/uk/virtual-consultations-with-team-tilbury .

This benefit is only offered in English and PROs may be reassigned as and when there are changes within the artistry team. Full Virtual Services T&C’s at https://www.charlottetilbury.com/uk/help/terms-and-conditions

Free Express Shipping

As a Level 3, Level 4, or Vault customer, customers will be entitled to free express shipping on orders made on www.CharlotteTilbury.com during the Membership Period, subject to these Terms. Such orders must be placed by the customer only, and the delivery address must be the same as the customer’s billing address. Please note shipping to a third party and/or overseas shipping is not allowed. To redeem free express standard shipping, customers must be logged into their Charlotte Tilbury account at the point of purchase. Free express shipping will apply at the checkout automatically. In the event that a customer forgets to log in, shipping costs will not be reimbursed retrospectively. Customers redeeming the free express shipping promotion will not be eligible for gift-wrapping.

Free Express Shipping is not available on orders placed by Charlotte’s Loyalty Programme customers in, or being shipped to Australia. In regions where Free Express Shipping is available, this benefit is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

Should Charlotte Tilbury terminate the Program, Charlotte’s Loyalty Programme customers will no longer be eligible for Free Express Shipping and this benefit will terminate with immediate effect.

Vault Level

Loyalty Members who are in the top Level of Charlotte’s Loyalty Programme have access to the Vault. This Level receives all the Rewards and Benefits as seen in Level 4, plus additional bespoke offers and Rewards sent directly via email and other communication channels as determined by Promoter.

For Vault customers to receive these additional Benefits beyond the Level 4 Rewards and Benefits, customers must be signed up to newsletter to be contacted via email or other channels.

At Charlotte Tilbury’s discretion, if a customer reaches the Vault Level through means which violate these Terms (including but not limited to making purchases not for personal use or for resale), Charlotte Tilbury reserves the right to not communicate to customers in the Vault and instead continue to receive the Benefits of Level 4 only.

1. Only Charlotte Tilbury customers who have reached the age of majority in the jurisdiction in which they reside and who receive an email invitation directly from Charlotte Tilbury are eligible to receive Charlotte’s Loyalty Programme Vault Rewards and Benefits. The Program is intended for personal use only and commercial use by commercial customers and others purchasing items for resale are not eligible to participate in the Program. At Charlotte Tilbury’s discretion, current Charlotte Tilbury employees and contractors and immediate family members of such employees and contractors, may not be eligible to participate in the Program.
2. Participation in the Vault is solely at Charlotte Tilbury’s discretion.
3. In the event that Charlotte Tilbury invites you to participate in the Vault you may be contacted via email and given specific instructions on what else you need to do in order to access these additional Rewards and Benefits.
4. Vault Rewards and Benefits may be revoked at any time and Charlotte Tilbury reserves this right.

Website team to link subscription T&Cs

Loyalty Terms and Conditions – Australia, Part 2

What Are Loyalty Coins?

In addition to the Offers, Rewards, and Benefits that Charlotte’s Loyalty Members can receive, there is also the opportunity to earn Loyalty Coins when signed into your account on CharlotteTilbury.com or the Charlotte Tilbury app. By making Transactions and engaging in various Interactions (defined below), members will earn Loyalty Coins that can then be exchanged for Loyalty Coin Rewards (defined below). Loyalty Coins earned will be shown within the ‘Coin Activity’ tab within your Loyalty account.

Transactions

When Charlotte’s Loyalty Members log into their accounts and spend on a Valid Order on CharlotteTilbury.com or on the Charlotte Tilbury app, you will earn Loyalty Coins corresponding to the value of your basket (“Transactions”). The total value of your basket for a Valid Order, after any discounts have been applied, will be added to your Loyalty Coin balance. The total value of your basket will include any tax, shipping costs, bundles, hampers and virtual services.

Interactions

Charlotte’s Loyalty Members can visit the Loyalty page on https://www.charlottetilbury.com/account?tab=loyalty and click the Loyalty Coin tab where you will find the ‘Earn Coins’ section. From here, you can pick an activity to complete to earn your Loyalty Coins (“Interactions”). Interactions can include, signing into the Charlotte Tilbury app; completing your ‘Beauty Profile: Charlotte’s Pro Makeup Match Tool’; or adding your birthday to your Charlotte Tilbury account (see below for the current list of Interactions, which may be amended from time to time subject to applicable law). Only Interactions completed while logged in will count towards your Loyalty Coin Balance.

Loyalty Coin Rewards

Loyalty Coins earned can be exchanged for Loyalty Coin Rewards on CharlotteTilbury.com or on the Charlotte Tilbury app. The Loyalty Coin Rewards can be accessed via the ‘Coin Shop’ within the Loyalty tab on CharlotteTilbury.com.

Loyalty Coin Rewards are a discount towards the normal price of the specific Loyalty Coin Reward you select. Loyalty Coin Rewards can be used once per customer and are subject to availability and change. Where Loyalty Coin Rewards are duplicated in your rewards wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite. No alternatives will be offered.

*In regions where Free Express Shipping is available, this Loyalty Coin Reward is subject to availability and may be switched off when our warehouses or shipping partners are experiencing a high volume of orders.

IMPORTANT NOTICE FOR CANADIAN CUSTOMERS: In no event will a Loyalty Coin Reward that you may be eligible to receive have a value (including a retail value) of more than $50 CAD, excluding applicable taxes. For greater clarity, in no event will: (i) a single product, a single service or a single set of products and/or services that you may be eligible to receive in exchange for Loyalty Coins have a value of more than $50 CAD (excluding applicable taxes); and (ii) the retail value of each product or service that you may be eligible to receive in exchange for Loyalty Coins exceed $50 CAD (excluding applicable taxes).

Additional Terms for Loyalty Coin Rewards in all Markets

Redeeming Your Loyalty Coin Rewards

To use your Loyalty Coins, you must transfer them into the Reward Wallet by following these instructions:

1. Create an Account on CharlotteTIlbury.com or on the Charlotte Tilbury App

2. Visit your Loyalty account here https://www.charlottetilbury.com/uk/account?tab=loyalty

3. When on ‘Coin Shop’ tab within your Loyalty Account, you will see your Loyalty Coin Balance - if you have enough Loyalty Coins available to transfer into a Loyalty Coin Reward, you will see unlocked Loyalty Coin Rewards visible, and a button visible to ‘Add to Rewards’

4. Once Redeem Reward is selected, a pop-up will be visible to ‘Confirm your Reward’. Once confirmed, this action cannot be undone and your Loyalty Coin Reward will be available within your Rewards Wallet, and Loyalty Coins will be deducted from your Loyalty Coin Balance

5. To redeem your Loyalty Coin Reward, you must visit your Rewards Wallet and click ‘Redeem Reward’ within 60 days of converting your Loyalty Coins into a Loyalty Coin Reward. Your expiration countdown will be shown in day / month / year format across all markets

6. The expiration date for each individual Loyalty Coin Reward once transferred to your Rewards Wallet will be available to view within your Rewards Wallet

7. Your remaining Loyalty Coin Balance will now be updated, and available to view within ‘Coin Activity’ in your account, within the Loyalty tab.

Loyalty Coin Rewards can be added to purchases on CharlotteTilbury.com or on the Charlotte Tilbury app. To successfully checkout your Loyalty Coin Reward, if there is a spend threshold as part of the terms of the Loyalty Coin Reward, the spend threshold must be met.

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code. Only one promotional code can be used at any time across CharlotteTilbury.com and the Charlotte Tilbury app.

Only one Loyalty Coin Reward can be added to basket at any one time.

Will My Loyalty Coins Expire?

Yes, your Loyalty Coins will expire 300 days from the date your Loyalty Coins were earned. If you do not transfer your Loyalty Coins into the Rewards Wallet within 300 days of earning, your Loyalty Coins will no longer be available and will expire. Once your Loyalty Coin balance has been transferred to the Rewards Wallet and converted into a Loyalty Coin Reward, the Loyalty Coin Reward will be available to add to your next purchase within 60 days. Loyalty Coin Rewards are available to add to future purchases on CharlotteTilbury.com and on the Charlotte Tilbury App.

Loyalty Coins and Loyalty Coin Rewards will also expire in the event that: 1.) your participation in the Program is terminated (either voluntarily by you, or by us due to your breach of these Terms); or 2.) Charlotte Tilbury terminates the Program.

What if I refund my order?

If you return an order, you will not be refunded the value of any applicable Loyalty Coins spent. Should a Product Loyalty Coin Reward be added to your transaction, Charlotte Tilbury reserves the right to require the Product Loyalty Coin Reward to be is returned with the returned order.

What if I have accounts in multiple markets?

For example, if you have a CharlotteTilbury.com account in both the UK and US, Loyalty Coins will only be added to the account on which the Loyalty Coins were collected and cannot be transferred between accounts.

What happens to my Loyalty Levels?

Earning and redeeming Loyalty Coins has no impact on your Loyalty Levels (except where Loyalty Coin Rewards are duplicated in the Rewards Wallet due to being already offered as part of the Charlotte’s Loyalty Programme Level Rewards, the duplicate Loyalty Coin Reward will not be available as part of your Loyalty Coin Rewards suite and no alternatives will be offered) within Charlotte’s Loyalty Programme or its associated Offers, Rewards, and Benefits. You will still have Offers, Rewards and Benefits attached to your Loyalty Level, and your Loyalty Coin Rewards will be attributed to your Loyalty Coin balance only.

Birthday Reward with Purchase From Charlotte

Loyalty Members will have the opportunity to add in their date-of-birth to their online account. Should a customer complete this action 2 weeks prior to their birthday, a communication will be sent to the email address connected to their loyalty account to offer a Birthday Reward with Purchase. The Birthday Reward with Purchase will be offered annually and available to be redeemed on www.charlottetilbury.com only for 2 weeks prior to the customer’s birthday, and the 2 weeks following. After this time, the Birthday Reward with Purchase will no longer be valid.

You will need to use your Charlotte Tilbury login details to redeem your Birthday Reward with Purchase.

Unless specified, your Birthday Rewards with Purchase can only be accessed/redeemed on www.CharlotteTilbury.com. Your Birthday Reward with Purchase has no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Customers must spend a Qualifying Amount of at least £25/USD$45/30€/AUD45/CAD45 in order to use theirBirthday Reward with Purchase. The Birthday Reward with Purchase is exclusive of delivery costs. There is no cash alternative for the Birthday Reward with Purchase and we reserve the right to substitute the Birthday Reward with Purchase with a substitution. The Birthday Reward with Purchase cannot be exchanged. For example, the Birthday Reward with Purchase cannot be exchanged in the event the wrong shade is selected.

In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the customer will be refunded minus the value of the Birthday Reward with Purchase. The Qualifying Amount is the amount after any discounts have been applied. Your Birthday Reward with Purchase will apply to all products sold on www.charlottetilbury.com except:

- New or Limited Edition Products, e-Gift Cards, Kits, Virtual Consultations, already discounted products and delivery and other products as advised from time to time.

Birthday Rewards with Purchase cannot be used in conjunction with other discounts or offers. Birthday Rewards with Purchase are only available to Loyalty Members in Levels 1 and above. Your Birthday Reward with Purchase may only be used once annually.

Member Only Shop

All Members of Charlotte’s Loyalty Programme will have access to shop in Charlotte’s Members Only Shop. To access this benefit, customers must be logged in to their loyalty account.

Charlotte’s Beauty Secrets Quiz

All Members of Charlotte’s Loyalty Programme will have access to play “Charlotte’s Beauty Secrets Quiz”. Customers will be asked to complete a number of questions about Charlotte Tilbury to be eligible to access an additional “Quiz Reward”. Charlotte’s Beauty Secrets Quiz can only be played once and a purchase with a set threshold will be necessary to redeem the Quiz Reward. 

You will need to use your Charlotte Tilbury login details to redeem your Quiz Reward. Your Quiz Reward will only be communicated to you via email. Unless specified, your Quiz Rewards can only be accessed/redeemed on www.CharlotteTilbury.com. Your Quiz Reward has no cash value, may not be sold/transferred, and you are not able to return items for a refund.

Customers must spend the Qualifying Amount as detailed in the Quiz Reward promotion on any Charlotte Tilbury products and merchandise on the relevant Website to redeem their Quiz Reward. The Quiz Reward is as detailed in the promotional advertising. The Quiz Reward is exclusive of delivery costs. There is no cash alternative for the Reward and the Promoter reserves the right to substitute the Reward with a substitution. The Reward cannot be exchanged. For example, the Reward cannot be exchanged in the event the wrong shade is selected for the free Reward. Quiz Rewards cannot be used in conjunction with other discounts or offers. Your Quiz Reward may only be used once.

Loyalty Masterclasses

As a Member of Charlotte’s Loyalty Programme, Members in all loyalty Levels will be able to sign-up to attend loyalty exclusive masterclasses. To attend a loyalty masterclass, Loyalty Members will need to book a ticket to the loyalty masterclass for free via the loyalty account area. Ticket bookings will be limited to one ticket per customer and per booking. Tickets to each loyalty masterclass event are limited and spaces are available on a first-come-first-served basis. Being a member of Charlotte’s Loyalty Programme does not guarantee a space in the chosen masterclass.

From time to time, there may be loyalty masterclasses available to certain Levels only and customers in the chosen Levels will be notified of the upcoming event.

 Full masterclass T&C’s [LINK HERE].

Price Match program

If you are a Charlotte Tilbury Loyalty Programme Member and find a Charlotte Tilbury item for a lower price on one of our verified partner’s websites, we will meet that price at the time of purchase on www.charlottetilbury.com within 14 days of the lower price being live. To allow Charlotte Tilbury Loyalty Members to access the lower price, matched on www.charlottetilbury.com, their account will be manually credited with the difference in price of the products.

Our ability to offer a price match is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • The Charlotte Tilbury item must be in stock at the verified partner site, and available on www.charlottetilbury.com at time of claim • Retailer must be offering the lower price for 24 hours or longer and evidence of offer live must be provided to Charlotte Tilbury customer service team within 14 days of the price being found before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • We do not offer price matches on items from anauthorized third-party sellers, or non-official retailers. • Price adjustments do not apply to items offered at promotional prices, clearance or liquidation prices, or other discounted or special prices on partner’s websites. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in physical retailer’s stores. • Lower price will only be matched when the item in question is in the same country as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms.

Separately, should an item on www.charlottetilbury.com be purchased by a Charlotte Tilbury Loyalty Member, and subsequently is reduced in price within 14 days of purchase on www.charlottetilbury.com, the customer will be entitled to claim a credit to their account for the difference in value. Our ability to offer a price match on www.charlottetlbury.com is based on the following exclusions: • The item must be identical in shade and size and must not be part of a set, bundle or any other type of value saving offer, inclusive of 3 for 2 savings and buy one get one free offers. • Evidence of a Charlotte Tilbury product being reduced on www.charlottetilbury.com must be provided to Charlotte Tilbury customer service team within 14 days of purchase of the product before being verified and a credit being applied to the Charlotte Tilbury Loyalty Member’s account. • Customers will be limited to one price-match per quarter and discounts offered will not be over -40% of the original price offered on www.charlottetilbury.com • We are unable to match order-level discounts, gift card promotions or shipping offers • Price adjustments do not apply to items included in Limited-Time Sale, Extra Savings, Anniversary Sale, Daily Deals or Beauty Daily Deals promotions on www.charlottetilbury.com. • We do not process automated price matching or price adjustment requests generated by third-party services inclusive of but not limited to affiliate partner offers. • We will only make one price adjustment per item • Price matching will not be offered on items found at a lower price in Charlotte Tilbury boutiques or purchases made in authorised retailer partners stores or online. • We do not offer price matches on items from third-party sellers, non-official retailers. • Lower price will only be matched when the item in question is in the same territory as the shipping location and will not be honoured based on currency conversions. • Price matching will not be offered throughout the Black Friday trading period, defined as offers found between 1st November and 7th December. • Charlotte Tilbury has the right to reject any price matching claim based on the exclusions listed in these Terms.

Data Protection

The personal information collected, used, and stored in administering the Program is described in our Privacy Policy. By creating an account and participating in the Program, you are confirming that you have read and understood the description of ourcollection, use, and disclosure of your personal information as set out in our Privacy Policy.

General Program terms and conditions:

1. Each person can only have one account in Charlotte’s Loyalty Programme in each region online. We reserve the right to carry out any checks to verify the validity of your participation in Charlotte’s Loyalty Programme. If we find that the same person is enrolled in Charlotte’s Loyalty Programme more than once in the same region (including under different names or addresses), your data and Benefits will only be counted once, and unnecessary accounts will be deactivated.
2. Charlotte’s Loyalty Programme is offered at our sole discretion. Subject to applicable law and these Terms, we reserve the right to cancel or amend Charlotte’s Loyalty Programme at any time. Where possible or where required by applicable law, we will provide you with notice of any significant changes to these Terms but would encourage you to come back and review them from time to time. To the extent permitted by applicable law, if you continue to interact with Charlotte’s Loyalty Programme, you will be deemed to have accepted any changes.
3. Charlotte’s Loyalty Programme is for personal use by the account holder only.
4. Charlotte’s Loyalty Programme is not intended for or open to customers that are re-sellers.
5. Any products and/or samples that you receive as Rewards may not be sold on.
6. We reserve the right to suspend or to terminate your membership of Charlotte’s Loyalty Programme if, in our sole discretion, we consider that you have breached these Terms, supplied false or misleading information or acted improperly or in an abusive, defamatory, criminal, or offensive way to any other member or to our staff. If we do so, any Rewards, Benefits or other offers you may have become entitled to by participating in the Program are void.

These Terms are governed by Australian law (i.e. the law of Australia). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the Australian courts (i.e. the courts in Australia).

Updating the coin values for both AUS and CAD - im unsure how I didn’t spot these before, but these seem to have updated at some point. Now updated to be correct across all existing interactions

Exactly - they were incorrect before. I’m not sure how but updated to align with what is already online

Website team to link Masterclass T&Cs

Website team to link relevant, country specific privacy policy.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 5

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR “UNLOCK YOUR PERFECT PARTY EYE LOOK WITH CHARLOTTE’S NEW! BEAUTYVERSE PALETTE!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “UNLOCK YOUR PERFECT PARTY EYE LOOK WITH CHARLOTTE’S NEW! BEAUTYVERSE PALETTE!” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR “LAST CHANCE FOR CYBER SALE BUNDLES” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “LAST CHANCE FOR CYBER SALE BUNDLES” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR “PILLOW TALK CYBER SALE” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “PILLOW TALK CYBER SALE” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 6

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise.  These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR “HOW TO GET THE PERFECT PILLOW TALK PARTY LOOK!” MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOW TO GET THE PERFECT PILLOW TALK PARTY LOOK!” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR ‘GET READY WITH SOFIA TILBURY + PRO ARTIST KELECHI FOR CHARLOTTE’S MAGICAL BLACK FRIDAY SALE’MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to ‘GET READY WITH SOFIA TILBURY + PRO ARTIST KELECHI FOR CHARLOTTE’S MAGICAL BLACK FRIDAY SALE’ competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

TERMS AND CONDITIONS FOR 12 WEEKS OF TILBURY TREASURES – WEEK 8

These are the Terms and Conditions (the “Terms”) which apply to any Competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

@Alice - please add this once confirmed

TERMS AND CONDITIONS FOR “HOW TO CREATE THE PILLOW TALK PARTY LOOK OF YOUR DREAMS! MASTERCLASS COMPETITION

These are the Terms and Conditions (the “Terms”) which apply to “HOLIDAY PARTY CLASS!” competition, prize draw or promotion which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.