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Delivery Information
DELIVERY
$20 or FREE on orders over $150. Delivery is FREE for Silver and Rose Gold Loyalty Members on all orders. Please allow 4-8 business days to receive your order*, delivered by Skynet. Orders received before 11pm AEDT will be dispatched the following day.
Please note our warehouse operates Monday - Friday, orders will be dispatched within this timeframe. Orders placed after 11pm AEDT on Friday will be dispatched the following Monday.
To find out more, visit our help page.
Returns Information
We will accept returns on unused or gently used items for a full refund within 30 days of purchase.
For all bundle purchases, individual components may not be returned separately.
Please note that engraved items are not eligible for return or exchange unless faulty once opened.
You will be notified by email once your returns have been received and processed.
Read our full returns policy.
Customer Care
To speak to a member of Team Tilbury about your order, call 0011 44 1202 629527 (Monday-Friday, 9am-6pm GMT)
To find out more, visit our help page.