- How it works
Do I need to take notes?
Darling, to insure you don’t miss any product or shade recommendations, my Beauty Experts will send you an email after your appointment. This will contain all the products links, any tips they have shared with you and all of your shade matches!
Can I add this to my Wishlist or basket?
Yes! If you are choosing one of my 15-minute complimentary consultations and are based in the UK, my Beauty Experts will be able to display the products on your screen so that you can click and add them to your wishlist or basket. You can also shop and checkout live in the consultation – my Beauty Experts can talk you through the entire checkout process!
Will you be able to see my payment details if I checkout in the appointment?
The checkout process is completely secure - your Beauty Expert will input your delivery address and your sample and shipping choices for you! You’ll still be able to see and talk to them throughout. Your Beauty Expert will then send you a payment link – at this point, while you’ll still be able to see them, they will not be able to see you or anything happening on your screen, so everything is super secure and easy!
Can you send me samples before I buy?
Unfortunately, samples are distributed from another location, therefore they can only be added to your basket when making a purchase via your Beauty Expert within the Virtual Consultation or on CharlotteTilbury.com
Should I bring my makeup bag to the video call?
My Beauty Experts would LOVE to see what products you’re currently using and any products or shades you already love! This will give them more insight into what other products will be PERFECT for you!
How does the appointment work? Can you see me? Will I see you?
Your Virtual Consultation will be a 1-2-1 video call with one of my Beauty Experts! Trained by me, they are my Beauty Stylists and will help you find the PERFECT makeup and skincare products for YOU! It’s like having a Beauty Expert in your own home!
Can I choose my artist?
Yes, it’s just like in my Beauty Wonderlands, darlings! You can select your Beauty Expert through their own personal booking link! They will provide you with this link in your follow up email, so you can book directly with them again in future!
Can you help me shop for a present for someone else?
Absolutely, my Beauty Experts can do all your gift shopping for you! Simply describe the person you are gifting – from eye colour to style – or show a photo of them and they’ll help you find their match made in beauty heaven!
Can you show me how to apply products?
As time is limited in the 15-minute Virtual Consultations, if you’re looking for application tips, tricks and advice I would recommend booking a Master Your Tilbury Technique consultation instead, darlings! One of my Beauty Experts will guide you through all of my magic application techniques and secrets used on supermodels and celebrities! The price of this consultation is also redeemable against product on CharlotteTilbury.com, so you can treat yourself to one of my BEAUTY SECRETS after!
Will you be wearing makeup?
Yes, my fabulous Beauty Experts will be wearing the latest makeup magic icons, just like in my Beauty Wonderlands! If you select a longer, paid Virtual Consultation and state in your booking questions that you’d like to focus on skincare and complexion, your Beauty Expert will know to come bare-faced so you can see the results.