términos y condiciones para los concursos y las promociones

PROMOCIONES Y CONCURSOS

1. Introducción

Estos términos y condiciones (los Términos) se aplican a las promociones de regalo gratuito con la compra que se encuentran disponibles de vez en cuando en http://www.charlottetilbury.com (el Sitio web)

2. El Promotor

Islestarr Holdings Limited es una empresa registrada en Inglaterra y Gales con número de registro de sociedad 07712458 y domicilio social en 8 Surrey Street, Londres, WC2R 2ND (el Promotor).

3. La Promoción

Realiza una compra superior a la cantidad establecida en la promoción de productos Charlotte Tilbury de cualquier tipo (los Productos) en el Sitio web indicado y recibe con tu compra los regalos gratuitos (la Promoción).

**Ten en cuenta que comprar tarjetas regalo electrónicas no se considera compra de Productos y por lo tanto no contribuye a la cantidad establecida necesaria para recibir el Regalo. Las compras de suscripciones también están excluidas.**

4. El Regalo

4.1. El Regalo establecido en la publicidad de la promoción.

4.2. El Regalo no incluye los gastos de envío.

4.3. El Regalo está sujeto a disponibilidad. No hay alternativa en efectivo para el Regalo y el Promotor se reserva el derecho de sustituir el Regalo por otro de igual o mayor valor.

4.4. El Regalo no se podrá cambiar. Por ejemplo, el Regalo no puede cambiarse por otro en caso de haber seleccionado el tono equivocado.

4.5. Si se devuelve algún Producto comprado en el marco de una Transacción establecida y, por tanto, esta queda por debajo de la Cantidad establecida, el cliente deberá devolver el Regalo.

4.6. El Promotor no se hace responsable de los costes ni de los gastos adicionales relacionados con el Regalo, incluidos, entre otros, gastos de envío que no se hayan especificado anteriormente como parte del Regalo y los que estén fuera de los plazos indicados (según corresponda).

4.7. La Cantidad establecida es el importe después de aplicar cualquier descuento.

4.8. Mientras use el Regalo, el participante no deberá mostrar ni publicitar eslóganes políticos ni lenguaje homofóbico, imágenes de naturaleza lasciva o explícitamente sexual, imágenes que contengan logotipos de competidores y patrocinios de marca manifiestos, ni cualquier otra cosa que se considere marketing de emboscada o contenido difamatorio, obsceno, ilegal, vulgar, ofensivo, que resulte inadecuado de alguna otra manera o que vulnere los derechos de otros (incluidos los derechos de propiedad intelectual).

5. Cómo participar en la Promoción

5.1. Para tomar parte en la Promoción, los participantes deben realizar una compra de uno o más de los Productos en el Sitio web durante los plazos de tiempo detallados en la publicidad de la promoción (Período de la Promoción). La cantidad que el participante gasta en los Productos debe ser igual o superior a la cantidad establecida correspondiente.

5.2. Los participantes que realicen la compra fuera del Período de la promoción no recibirán el Regalo con su compra.

5.3. Si los participantes realizan correctamente la compra de uno o más de los Productos y la compra supera la cantidad establecida, no es necesario que pidan ningún otro producto en el Sitio web para recibir el Regalo. Sin embargo, se pueden aplicar ciertos gastos de envío adicionales a los Productos.

5.4. Los participantes pueden tomar parte en la Promoción más de una vez durante el Período de la promoción, siempre y cuando en cada ocasión realicen una compra de Productos por valor igual o superior a la cantidad establecida en uno de los Sitios web.

5.5. El Promotor no se hará responsable de pedidos que se hayan perdido, independientemente de la causa, como pueden ser fallos del equipo, errores técnicos o fallos de hardware o software de sistemas, satélites, redes, servidores u equipos informáticos de cualquier tipo.

5.6. Al participar en la Promoción, se considerará que todos los participantes han leído y aceptado y tienen la obligación de cumplir estos Términos y cualquier otro requisito establecido en el material promocional de la Promoción (en caso de conflicto, los requisitos establecidos en el material promocional tendrán prioridad), así como todas las leyes y regulaciones aplicables, incluidas, entre otras, las que rigen los derechos de autor, el contenido, la difamación, la privacidad, la publicidad y el acceso o uso de los sistemas informáticos o de comunicación de otros.

5.7. El Promotor no se hace responsable si los productos pedidos y el Regalo se pierden durante el envío, o si el envío se retrasa.

5.8. Para obtener ayuda en lo relacionado con la participación en la Promoción, contacta con Atención al cliente en customercare@charlottetilbury.com.

6. Requisitos

6.1. Esta promoción solo está disponible para clientes que compren en las páginas del Reino Unido, Estados Unidos, Canadá, Australia y la UE (incluidos Francia, Alemania, Italia, Países Bajos y España) del sitio web de www.charlottetilbury.com.

(a) empleados del Promotor, de sus empresas asociadas o de su grupo empresarial;

(b) cualquier persona asociada profesionalmente con la Promoción;

(c) familiares directos o personas que vivan en el mismo hogar que aquellos descritos en los párrafos (a) y (b) anteriores;

(d) cualquier persona que realice la compra del Producto o Productos con descuento, con la excepción de los miembros de Charlotte Tilbury Pro.

6.2. El Promotor se reserva el derecho, a su entera discreción, a descalificar de seguir participando en la Promoción a cualquier individuo que el Promotor considere que esté manipulando la operación de la Promoción o cuyos actos, a juicio del Promotor, infrinjan estos Términos o cualquier ley o regulación relevante, o que vulnere los derechos de terceros.

7. Limitación de responsabilidad

7.1. El Promotor no se hace responsable de ningún daño o pérdida sufridos por cualquiera de los participantes si dichos daños o pérdidas no fueron una consecuencia razonablemente prevista, en el momento en que se participó en la Promoción, del incumplimiento de estos Términos, o si la Promoción no ocurre según lo planeado.

7.2. No se responsabilizará al Promotor en caso de que no se cumplan las obligaciones de aquellos terceros involucrados en esta Promoción; aunque el Promotor siempre se esforzará por minimizar las consecuencias de dicho incumplimiento para los participantes.

7.3. Ninguna parte de estos Términos servirá para exonerar al Promotor de la responsabilidad:

a) por muerte o lesiones físicas causadas por su negligencia;

b) por fraude;

c) más allá de lo que permite la ley.

8. Protección de datos y publicidad

Para obtener información sobre la política de privacidad y de marketing directo del Promotor, ponte en contacto con el Promotor directamente o visita el sitio web www.charlottetilbury.com.

9. General

9.1. El Promotor se reserva el derecho de anular, suspender, cancelar o modificar la Promoción cuando sea necesario y sin previo aviso.

9.2. El Promotor se reserva el derecho de cancelar o modificar estos Términos en cualquier momento sin previo aviso.

9.3. Estos Términos se regirán por las leyes británicas, y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

The Promoter

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Promoter”). Contact email: customercare@charlottetilbury.com.

The Promotion & Entry

2.1 All new customers that create an account on www.charlottetilbury.com (the “Website”) and/or the Charlotte Tilbury Beauty app (the “Mobile App”) will receive 15% off eligible Charlotte Tilbury products by way of a one-time use per customer discount code – see Website and Mobile App Discount Codes below.

2.2 Users of the Website Discount Code will also receive free standard/ground shipping (excluding Australian customers).

2.3 Customers will be able to redeem each code for the Website and the Mobile App upon their first-time purchases made on each.

Eligibility & Restrictions

3.1. The Website Discount Code: DARLING15.

3.2 The Mobile App Discount Code: CTAPP15.

3.3 The following restrictions will apply to both the Website Discount Code and the Mobile App

Discount Code:

I. hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, and other products as advised from time to time, will not be part of the Promotion;

II. each code may only be used once;

III. each code cannot be used in conjunction with other discounts or offers;

IV. each code can only be used by a new customer that is making their first purchase on the Website and/or the Mobile App and is logged into their created account;

V. each code should not be shared with anyone else;

VI. each code cannot be redeemed via the ‘Guest Checkout’ option; and

VII. each code cannot be redeemed in the excluded regions set out below.

3.4. The following regions are excluded from participating in the Promotion: i. Hong Kong; ii. Cayman Islands; iii. Chile; iv. South Africa; v. Taiwan; vi. Thailand; vii. Vietnam; and viii. any other region not listed on the Website or Mobile App as being one of the countries that the Promoter ships to.

3.5 The Promoter monitors all accounts created. Each customer may only create one account on the Website and the Mobile App. Should the Promoter deem that one customer is linked to multiple accounts, this will result in all accounts being closed (including any future accounts that may be created).

Limitation of Liability

4.1. The Promoter is not responsible for any damage or loss suffered by any participating customer where such damage or loss was not at the time the entry into the Promotion made a reasonably 15% OFF FOR NEW CUSTOMERS

These terms and conditions (“15% Discount Terms”) govern the discount codes (“Discount Code”) available to new customers who create an account on www.charlottetilbury.com (“Website”) and/or the Charlotte Tilbury Beauty app (“App”).

ABOUT US

Charlotte Tilbury Beauty Limited (“CTBL”) is a company registered in England and Wales under company number 08037372 and our registered office is at 8 Surrey Street, London, United Kingdom WC2R 2ND. Our VAT number is GB 267 5528 69.

References to “we”, “us” and/or “our” throughout these 15% Discount Terms are to CTBL.

Should you have any questions about these 15% Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE 15% DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these 15% Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these 15% Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our App, our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE 15% DISCOUNT TERMS

We may update or amend these 15% Discount Terms from time to time and will post updated 15% Discount Terms on our Website. When you wish to use the Discount Code, please check these 15% Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated 15% Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated 15% Discount Terms.

ELIGIBILITY & RESTRICTIONS

If you are a new customer and create an account on our Website and/or our App, you can redeem the below Discount Codes for 15% off eligible CTBL products.

Website Discount Code: DARLING15.

App Discount Code: CTAPP15.

You may redeem a Discount Code for each of our Website and our App and use the applicable Discount Code for your first purchase on our Website and App.

The Discount Code:

• Is not valid for purchases of discounted items, hampers, bundles, virtual services, subscription, packaging, samples, eGift cards, or any other products that we may exclude from time to time; • may only be used once; • cannot be used in conjunction with other discounts or offers; • can only be used by a new customer that is making their first purchase on the Website and/or the App and is logged into their created account; • should not be shared with anyone else; • cannot be redeemed via the ‘Guest Checkout’ option; and • cannot be redeemed in the excluded regions set out below. The Discount Code can only be used in regions where the Discount Code is advertised as being available on our Website and App.

We monitor all accounts created on our Website and our App. You may only create one account on our Website and our App. Should we become aware that you are linked to multiple accounts, we reserve the right to close or suspend your account (and any future accounts you create).

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or your statutory rights.

GENERAL

These 15% Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Al asistir a cualquier Clase magistral de Charlotte Tilbury ofrecida en el sitio web www.charlottetilbury.com (“Pro-Artist Masterclass”), aceptas todos los términos y condiciones que se establecen a continuación.

1. El Promotor

Islestarr Holdings Limited, sociedad registrada en Inglaterra y Gales con el número de sociedad 07712458, con domicilio social en 8 Surrey Street, Londres, Reino Unido, WC2R 2ND (el “Promotor” o “nosotros”). Correo electrónico de contacto: customercare@charlottetilbury.com.

2. Entradas y asistencia al evento

2.1 Para asistir a una Pro-Artist Masterclass, deberás reservar una entrada de forma gratuita a través del [sitio web] de Charlotte Tilbury (/content/live-beauty-events) utilizando la Aplicación designada. Las reservas de entradas se limitarán a una entrada por cliente y por reserva. Habrá un máximo de 20,000 entradas disponibles para cada Pro-Artist Masterclass, que se distribuirán por orden cronológico.

2.2 Si decides utilizar la función de chat durante la Clase magistral de artistas profesionales, se te considerará responsable de todo el contenido que publiques.

2.3 Todo contenido que publiques durante la Pro-Artist Masterclass estará sujeto a los mismos requisitos de CONTENIDO DEL USUARIO que se detallan en nuestros Términos y condiciones en www.charlottetilbury.com.

2.4 Los siguientes grupos no podrán participar en la Clase magistral de artistas profesionales:

(a) empleados del Promotor, de sus empresas asociadas o de su grupo empresarial;

(b) cualquier persona que esté asociada profesionalmente con la Pro-Artist Masterclass; o

(c) familiares directos o personas que vivan en el mismo hogar que aquellos descritos en los párrafos "a" y "b" anteriores.3

Códigos de descuento y requisitos

3.1 Algunas Pro-Artist Masterclass incluirán un código de descuento que se podrá usar en el sitio web www.charlottetilbury.com. Los participantes que hayan reservado una entrada y hayan optado por recibir marketing directo o hayan seleccionado recibir el código de descuento por correo electrónico en el momento de la reserva, recibirán un código de descuento por correo electrónico que se les enviará después de la Clase magistral ("Código de descuento") para su uso en productos comprados en el sitio web www.charlottetilbury.com, de acuerdo con los términos provistos en el momento de reservar la Pro-Artist Masterclass y/o en el correo electrónico. El Código de descuento no se compartirá ni se incluirá en ningún otro material promocional. Además de lo anterior, las siguientes restricciones y criterios de validez se aplicarán al utilizar el Código de descuento.

3.2 El Código de descuento:

(a) solo está disponible para clientes que compren en las páginas del Reino Unido, Estados Unidos, Canadá, Australia, Hong Kong y la UE (incluidos Francia, Alemania, Italia, Países Bajos y España) del sitio web de www.charlottetilbury.com.

(b) solo se puede usar una vez;

(c) no se puede combinar con otros descuentos ni aplicar a artículos rebajados, productos con descuento, compras con tarjetas de regalo, kits, regalos gratuitos u otras ofertas;

(d) no se puede compartir y solo está disponible para los clientes que reservaron y asistieron a la Clase magistral de artistas profesionales; los que lo compraron y no asistieron no podrán recibir ni usar el Código de descuento;

(e) solo se enviará a aquellos clientes que hayan optado por recibir correos electrónicos de marketing del Promotor, o que hayan seleccionado recibir el Código de descuento en el momento de reservar la entrada;

(f) solo se puede utilizar durante el periodo de canje indicado en el correo electrónico enviado con el Código de descuento; y

(g) está sujeto a disponibilidad.

3.3 Los siguientes grupos quedan excluidos del uso del Código de descuento:

(a) empleados de Islestarr Holdings Limited, de sus empresas asociadas o de su grupo empresarial;

(b) cualquier persona asociada profesionalmente con Islestarr Holdings Limited; o

(c) familiares directos o personas que vivan en el mismo hogar que aquellos descritos en los párrafos (a) y (b) anteriores.

4. Protección de datos y publicidad

4.1 Al solicitar una entrada y asistir a la Clase magistral de artistas profesionales, los participantes reconocen que el Promotor (y las compañías del grupo en su nombre) puede procesar, almacenar, distribuir o usar la información (incluidos los datos personales) que los participantes hayan presentado durante el proceso de su participación para los siguientes propósitos, que son de interés legítimo del Promotor según las leyes de protección de datos:

(a) para que el Promotor pueda administrar la participación de un participante, entre otros motivos, para comprobar que cumpla con estos términos y condiciones;

(b) para compartir con las organizaciones o los agentes que colaboren con el desarrollo de la Pro-Artist Masterclass; o

4.2 Para los efectos de la Pro-Artist Masterclass, el Promotor solamente compartirá los datos personales de los participantes con aquellos miembros de su grupo empresarial y terceros proveedores de servicios que lo requieran para los propósitos indicados anteriormente en el párrafo 4.1.

4.3 Para obtener más información acerca de la forma en que el Promotor utiliza los datos personales, y los derechos que pueden corresponderte según las leyes de protección de datos, consulta la [política de privacidad] (/help/security-privacy) del Promotor.

Limitación de responsabilidad

5.1 El Promotor no se hace responsable de ningún daño o pérdida sufridos por cualquiera de los participantes, si dicho daño o pérdida no fue en el momento de la participación en la Clase magistral de artistas profesionales una consecuencia razonablemente prevista del incumplimiento de estos términos y condiciones, o si la Clase magistral de artistas profesionales no ocurre según lo previsto.

5.2 No sé responsabilizará al Promotor en caso de que las terceras partes involucradas en esta Clase magistral de artistas profesionales no cumplan sus obligaciones; aunque el Promotor siempre se esforzará por minimizar las consecuencias de dicho incumplimiento para los participantes.

5.3 Ninguna parte de estos términos y condiciones servirá para exonerar al Promotor de la responsabilidad:

a) por muerte o lesiones físicas causadas por su negligencia;

b) por fraude; o

c) más allá de lo que permite la ley.6

General

6.1 Al reservar una entrada y asistir a la Pro-Artist Masterclass, se considerará que todos los participantes han leído y aceptado, y tienen la obligación de cumplir estos términos y condiciones, cualquier otro requisito establecido en el material promocional de la Pro-Artist Masterclass (en caso de conflicto, los requisitos establecidos en el material promocional tendrán prioridad), así como todas las leyes y normativas aplicables, incluidas, entre otras, las que rigen los derechos de autor, el contenido, la difamación, la privacidad, la publicidad y el acceso o uso de los sistemas informáticos o de comunicación de otros.

6.2 Al reservar una entrada y asistir a la Clase magistral de artistas profesionales, los participantes confirman que cumplen con los requisitos para participar y para canjear el Código de descuento. El Promotor puede exigir a los participantes que presenten pruebas de que cumplen con los requisitos. Al participar en la Clase magistral de artistas profesionales, todos los participantes garantizan que toda la información enviada por ellos es verdadera y exacta.

6.3 El Proveedor se reserva el derecho de cancelar, modificar la hora/fecha o sustituir la Clase magistral de artistas profesionales, su contenido y/o a sus presentadores, sin previo aviso. El Promotor se reserva el derecho de cancelar o modificar estos términos y condiciones en cualquier momento sin previo aviso.

6.4 El Promotor se reserva el derecho, a su solo juicio, de descalificar de la participación en la Clase magistral de artistas profesionales a cualquier persona que tenga motivos para creer que está manipulando el funcionamiento de la misma, o que está actuando de cualquier manera que el Promotor considere que está violando estos términos y condiciones, las leyes y/o reglamentos pertinentes y/o los derechos de terceros. Esto puede incluir la revocación del derecho a asistir a la Clase magistral de artistas profesionales y/o a utilizar el Código de descuento.

6.5 Los Términos y condiciones de uso se aplicarán a www.live.charlottetilbury.com

6.6 Al solicitar una entrada y asistir a la Clase magistral de artistas profesionales, el participante acepta indemnizar al Promotor por todas y cada una de las acciones, reclamaciones, daños, gastos o responsabilidades sufridas o incurridas directa o indirectamente por nosotros como consecuencia de cualquier incumplimiento o presunto incumplimiento o de la no realización o no observación por parte del participante de cualquier acuerdo, condición, obligación o garantía especificado en el presente documento. Por la presente, el participante exime y libera al Promotor y a todas sus entidades matrices, afiliadas, subsidiarias o anexas de cualquier reclamación, acción o demanda que pueda surgir del uso de la participación o que esté relacionada con el mismo.

6.7. Si ganas una Consulta virtual durante una Clase magistral, se aplicarán los Términos y condiciones de la Consulta virtual. También están disponibles en www.charlottetilbury.com

6.8 Estos Términos y condiciones se regirán por las leyes inglesas y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

1. El Proveedor

Islestarr Holdings Limited, sociedad registrada en Inglaterra y Gales con el número de sociedad 07712458, con domicilio social en 8 Surrey Street, Londres, Reino Unido, WC2R 2ND (el “Proveedor” o “nosotros” o "nuestro"). Correo electrónico de contacto: customercare@charlottetilbury.com.

2. El Servicio de

Consultas virtuales online con expertas en maquillaje. Se podrá reservar la Consulta con una experta en maquillaje del equipo de Charlotte Tilbury de forma online y en orden cronológico de recepción por medio de la aplicación Appointedd (Cita). Estas Consultas pueden tener una duración de quince minutos y ser gratuitas, reservándose desde la aplicación Appointedd [aquí](/content/virtual-consultation-with-team-tilbury) (Consulta gratuita) o tener una duración de treinta minutos. En ese caso la tarifa aplicable se pagará a través de la aplicación Appointedd [aquí](/content/virtual-consultation-with-team-tilbury) (Consulta de pago).

Los clientes que adquieran una Consulta de pago recibirán un código de descuento por el valor de dicha consulta para canjear por la compra de productos de precio estándar en https://www.charlottetilbury.com, sujeto a ciertas condiciones descritas en el párrafo 4 a continuación (Código de descuento)

. En caso de duda sobre el Servicio, contacta con: virtualteamtilbury@charlottetilbury.com

3. Reservar una Consulta

3.1 Todas las consultas deben reservarse desde la aplicación Appointedd, a la que puede accederse haciendo una reserva en nuestra página de Consultas virtuales [aquí](/content/virtual-consultation-with-team-tilbury)

3.2. El Servicio será válido para la fecha y hora reservadas mediante la aplicación Appointedd, y conforme a lo indicado en la notificación que recibirás por correo electrónico.

3.3. El servicio puede/no se puede canjear con una tarjeta regalo, otros descuentos, promociones ni ofertas; o Klarna, Afterpay o cualquier otro método de pago diferido disponible de forma ocasional.

3.4. Las reservas para las Consultas gratuitas están disponibles a nivel mundial. Las reservas para las Consultas de pago están limitadas a los clientes residentes en el Reino Unido.

3.5 Solo puedes reservar y asistir a una Consulta gratuita por semana.

3.6. Las Consultas de pago deberán ser abonadas en libras esterlinas del Reino Unido.

4. Requisitos y restricciones del Código de descuento

4.1. Al reservar una Consulta de pago, recibirás un Código de descuento conforme al valor de dicha consulta. Te lo enviaremos por correo electrónico después de tu Consulta.

4.2. Los códigos de descuento solo están disponibles para las Consultas de pago. No recibirás ningún Código de descuento si reservas una consulta gratuita.

4.3. El Código de descuento:

(i) se aplicará a todos los productos que se venden en www.charlottetilbury.com/es, excepto a las tarjetas de regalo electrónicas, consultas regalo virtuales, kits, productos con descuento o en oferta y envíos;

(ii) solo se puede usar una vez. En el caso de que el valor total del Código de descuento no se canjee en una transacción, cualquier saldo pendiente no podrá ser canjeado posteriormente. En el caso de que la transacción exceda el valor del Código de descuento, se deberá abonar la diferencia.

(iii) no puede combinarse con otros códigos de descuento o promocionales, vales o tarjetas regalo de electrónicas (incluidos, entre otros, descuentos especiales, deducciones del descuento u obsequios);

(iv) válido durante un período de 6 meses a partir de la fecha de emisión;

(v) solo disponible para clientes que adquieran la Consulta de pago. Los clientes que no realicen compras o que hayan reservado una Consulta gratuita no reunirán los requisitos para recibir o utilizar un Código de descuento.

(iv) en caso de que uses tu Código de descuento y posteriormente canceles tu Consulta de pago, no tendrás derecho a un reembolso.

5. Cancelación y modificación de la Consulta

5.1. Charlotte Tilbury se reserva el derecho a cancelar o cambiar el día y la hora de la Consulta o a modificarla en cualquier momento. En caso de que Charlotte Tilbury cancele o cambie tu Consulta de pago, tendrás la opción de cambiarla o cancelarla en el momento de la notificación. Si cancelas la cita, recibirás el reembolso completo de la Consulta de pago. Si optas por cancelar y recibir un reembolso completo, no podrás canjear tu Código de descuento. El reembolso puede tardar en procesarse hasta 21 días laborables.

5.2. Puedes cancelar, modificar o reprogramar tu Consulta poniéndote en contacto con nosotros hasta dos horas antes de la Consulta a través de virtualteamtilbury@charlottetilbury.com. Cualquier modificación y/o reprogramación de las Consultas está sujeta a disponibilidad. Si no cancelas, modificas o reprogramas tu Consulta de acuerdo con esta cláusula 5.2, no estamos obligados a reconocer o procesar dicha solicitud. A menos que hayas recibido un reembolso de acuerdo con la cláusula 5.4, seguirás teniendo derecho a usar tu Código de descuento cuando tengas una Consulta de pago.

5.4. Podemos reembolsar las Consultas de pago no utilizadas en un plazo de 30 días a partir de la compra, siempre y cuando no hayas utilizado el Código de descuento. Para solicitar un reembolso, escribe un correo electrónico a virtualteamtilbury@charlottetilbury.com. Este puede tardar en procesarse hasta 21 días laborables.

5.5. En caso de solicitar un reembolso por una Consulta de pago, tu Código de descuento se cancelará inmediatamente y no debes intentar usarlo.

6. Tu Consulta

6.1. Antes de tu Consulta tendrás que completar un formulario. Este no es de carácter obligatorio, pero servirá de ayuda para que las expertas en maquillaje te ofrezcan un servicio más personalizado. Si decides facilitar esta información, cualquier dato personal que proporciones será tratado conforme a nuestra [política de privacidad.](/help/security-privacy)

6.2. Solo una persona puede asistir a cada Consulta.

6.3. Si no te conectas en los primeros diez minutos, no tenemos obligación de seguir adelante con la Consulta y podemos cancelarla sin previo aviso, sin ninguna obligación a proporcionarte un reembolso o a reprogramar la Consulta. Si la experta en maquillaje sigue adelante con la Consulta, esta no excederá el tiempo asignado inicialmente, aunque la Consulta comience tarde.

6.4. Si no asistes a la Consulta o si no cumples con los requisitos de estos Términos y condiciones, no tendrás derecho a cancelar o reprogramar la Consulta.

6.5. Nos reservamos el derecho de ofrecer el tipo de Consultas disponibles (p. ej. cuidado de la piel, base de maquillaje, ojos, etc.) y estas aparecerán en https://www.charlottetilbury.com/es/content/virtual-consultation-with-team-tilbury. No podemos garantizar la disponibilidad de las Consultas y nos reservamos el derecho a cambiarlas o cancelarlas en cualquier momento.

6.6. Durante la Consulta, la experta en maquillaje se reserva el derecho a cancelar o finalizar la Consulta en cualquier momento si lo considera apropiado.

6.7. Toda información y/o recomendación de productos de la experta en maquillaje son solo de carácter informativo.

6.8. Todas las Consultas se desarrollarán en inglés.

6.9. No podrás seleccionar a una experta en maquillaje específica para llevar a cabo tu Consulta. Nos reservamos el derecho de seleccionar a la experta en maquillaje para tu Consulta y la elección está sujeta a cambios en cualquier momento.

6.10. La transmisión de la Consulta pasará por redes públicas de telecomunicaciones. No nos hacemos responsables ni garantizamos que el Servicio de consultas será ininterrumpido o estará libre de errores y renunciamos a toda responsabilidad al respecto.

6.11. El Servicio estará sujeto a los Términos y condiciones del sitio web en todo momento y, en caso de que el Servicio corresponda a una Consulta de pago, a los Términos y condiciones de venta. En caso de conflicto, estos Términos y condiciones para las Consultas virtuales tienen prioridad Las Consultas virtuales de regalo estarán sujetas además a los Términos y condiciones de las Consultas virtuales de regalo, que prevalecerán en caso de conflicto.

7. Grabación de tu consulta: licencia y derechos

7.1 No está permitido grabar la Consulta (vídeo y/o audio). Hacemos esto para proteger tu privacidad y la de nuestra experta en maquillaje. Nosotros podríamos grabar tu Consulta con fines de formación y evaluación de la calidad.

7.2 Puede haber casos en los que tú nos des tu consentimiento para grabar tu Consulta y usar una grabación de tu Consulta virtual, incluyendo cualquier vídeo, audio, clip o imagen fija de la Consulta, para fines promocionales y publicitarios (Contenido). Aquí se incluye el uso en la(s) página(s) web de Charlotte Tilbury, en los canales de las redes sociales, en la publicidad televisiva y/o promociones, en las plataformas de intercambio de vídeos y cualquier otro medio que se indique. Puedes encontrar más información sobre cómo tratamos los datos personales en nuestra Política de privacidad [aquí] (/help/security-privacy).

7.3 En consecuencia, nos cedes un derecho y una licencia perpetuos, irrevocables, libres de derechos de autor y transferibles para utilizar, copiar, modificar, eliminar en su totalidad, adaptar, publicar, traducir, crear obras derivadas y/o vender y/o distribuir dicho Contenido y/o incorporar dicho Contenido en cualquier forma, medio o tecnología en todo el mundo sin ninguna compensación para ti.

7.4 Tendremos derecho a usar el Contenido a nuestra discreción y nos reservamos el derecho de cambiar, condensar, retener la publicación, eliminar o borrar cualquier Contenido a nuestra discreción. No tendrás la posibilidad de editar o eliminar o impedir nuestro uso del Contenido. El Contenido no estará sujeto a ninguna obligación de confidencialidad por parte de Islestarr Holdings Limited, sus agentes, filiales, afiliados, socios o proveedores de servicios externos y sus respectivos directores, responsables y empleados.

8. Requisitos adicionales del servicio

8.1. El Servicio solo estará disponible para aquellos clientes que hayan reservado una Consulta como se describe anteriormente.

8.2. Al asistir a la Consulta, se considerará que has leído y aceptado y que tienes la obligación de cumplir estos Términos y condiciones, los Términos y condiciones de uso del sitio web, los Términos y condiciones de venta, nuestra Política de privacidad y cualquier otro requisito establecido en los materiales de las Consultas (en caso de conflicto, los requisitos establecidos en los materiales para las Consultas tendrán prioridad), así como todas las leyes y normativas aplicables, incluidas, entre otras, las que rigen los derechos de autor, el contenido, la difamación, la privacidad, la publicidad y el acceso o uso de los sistemas informáticos o de comunicación de otros.

8.3. Al reservar la Consulta, los participantes confirman que cumplen con los requisitos para participar y para canjear el Código de descuento. El Proveedor puede exigir a los participantes que presenten pruebas que corroboren que cumplen con dichos requisitos. Al reservar y asistir a la Consulta, garantizas que toda la información proporcionada es real y exacta.

8.4. El Proveedor se reserva el derecho, a su solo juicio, de descalificar de la participación en el Servicio e impedir la inscripción a cualquier Consulta o nuevas Consultas a cualquier individuo que considere que esté actuando de una forma que incumpla, a juicio del Proveedor, estos Términos y condiciones o cualquier ley o regulación relevante, o que vulnere los derechos de terceros. Esto puede incluir la revocación del derecho a asistir a la Consulta y/o a utilizar el Código de descuento.

8.5. Si el Proveedor descubre con posterioridad que alguna persona que haya canjeado el Código de descuento no cumple los requisitos, ha incumplido estos Términos y condiciones o es sospechosa de haber cometido actos delictivos o de haber actuado de forma poco ética, el Proveedor se reserva el derecho (a su entera discreción) de no conceder el Código de descuento a dicho participante.

9. Limitación de responsabilidad

9.1 El Proveedor no se hace responsable, en virtud de los Términos y condiciones que apliquen al sitio web, de ningún daño o pérdida sufridos por cualquiera de los participantes, si dichos daños o pérdidas no fueron una consecuencia razonablemente prevista del incumplimiento de estos Términos y condiciones, o si la Consulta no ocurre según lo planeado.

9.2. No se responsabilizará al Proveedor en caso de que no se cumplan las obligaciones de las terceras partes involucradas en este Servicio; aunque el Proveedor siempre se esforzará por minimizar las consecuencias de dicho incumplimiento para los participantes.

9.3. Ninguna parte de estos Términos y condiciones servirá para exonerar al Proveedor de la responsabilidad:

a) por muerte o lesiones físicas causadas por su negligencia;

b) por fraude; o

c) más allá de lo que permite la ley.

10. Protección de datos y publicidad

10.1. Al participar en el Servicio y reservar o asistir a una Consulta, los participantes reconocen que el Proveedor (y las compañías del grupo en su nombre) pueden procesar, almacenar, distribuir o usar la información (incluidos los datos personales) que los participantes hayan facilitado durante el proceso de inscripción para los siguientes propósitos, que son de interés legítimo del Proveedor según las leyes de protección de datos:

a) para que el Proveedor pueda administrar y hacer posible la Consulta del participante; como, por ejemplo, a fin de comprobar que cumpla con estos Términos y condiciones;

b) para ejecutar el Código de descuento;

c) para compartir con las organizaciones o los agentes que colaboren con el desarrollo del Servicio y la ejecución del Código de descuento; o

d) para cualquier otro propósito razonable y relacionado.

10.2. Para los efectos del Servicio, el Proveedor solamente compartirá los datos personales de los participantes con aquellos miembros de su grupo empresarial y terceros proveedores de servicios que los requieran para los propósitos indicados anteriormente en el párrafo 6.1. e indicados en la política de privacidad.

10.3. Para obtener más información sobre cómo el Proveedor utiliza los datos personales y los derechos que establecen las leyes de protección de datos, consulta la política de privacidad del Proveedor en https://www.charlottetilbury.com/es/help/security-privacy.

11. General

11.1. El Proveedor se reserva el derecho a anular, suspender, cancelar o modificar el Servicio y cualquier Consulta cuando sea necesario y sin previo aviso. El Proveedor se reserva el derecho a cancelar, modificar la hora/fecha o sustituir la Consulta, su contenido y/o a sus consultores. El Proveedor se reserva el derecho de cancelar o modificar estos Términos y condiciones en cualquier momento sin previo aviso.

11.2. Al utilizar el Servicio, el participante acepta indemnizar al Proveedor por todas y cada una de las acciones, reclamaciones, daños, gastos o responsabilidades sufridas o incurridas directa o indirectamente por nosotros como consecuencia de cualquier incumplimiento o presunto incumplimiento o de la no realización o no observación por parte del participante de cualquier acuerdo, condición, obligación o garantía especificado en el presente documento. Por la presente, el participante exime y libera al Proveedor y a todas sus partes y entidades matrices, afiliadas, subsidiarias o anexas de cualquier reclamación, acción o demanda que pueda surgir del uso de la participación o que esté relacionada con la misma.

11.3. Estos Términos y condiciones se regirán por las leyes inglesas y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

1. The Provider

Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose office is at 8 Surrey Street, London, United Kingdom WC2R 2ND, (the “Provider” or “we” or “our” or “us”). Contact email: customercare@charlottetilbury.com.

2. The Service

An E-Gift Virtual Make Up Artist Consultation with a Charlotte Tilbury Make Up Artist (MUA) to include a discount code to the value of the consultation purchased to be spent on charlottetilbury.com/ (E-Gift Virtual Consultation). An E-Gift Virtual Consultation can be purchased by a customer (Purchaser) for the value advertised on charlottetilbury.com to gift to their chosen recipient (Recipient) by way of an E-Gift Virtual Consultation Card (E-Gift VC Card).

These Terms and Conditions for E-Gift Virtual Services are applicable to the Purchaser and the Recipient of the Service.

For any questions about the Service, contact: virtualteamtilbury@charlottetilbury.com

3. Purchasing an E-Gift Virtual Consultation

3.1 Purchase must be made by the Purchaser by contacting us at virtualteamtilbury@charlottetilbury.com

3.2 A member of our team will be in contact to arrange the purchase, and you must make payment via a secured link sent to you via email.

3.3. The E-Gift VC Card will either be sent directly to the Recipient, or provided to you to share with the Recipient. This will contain a unique booking code that the Recipient must provide at the point of booking their specific appointment time.

3.4 No physical card is sent via post, electronic delivery only.

3.5 Only available to Purchasers and Recipients both in the UK.

4. Booking an E-Gift Virtual Consultation

4.1. The Recipient must book their appointment for the E-Gift Virtual Consultation by contacting us at virtualteamtilbury@charlottetilbury.com (Appointment).

4.2 The Recipient will be notified of the date and time of the Appointment via email.

4.3 Appointments will be subject to availability. In the event that the specific service named on the E-Gift VC Card is not available, the Recipient may opt for an alternative Virtual Service of equal or less value.

4.4 An E-Gift VC Card will be valid for a period of 2 years from the date of purchase by the Purchaser. The Appointment must be booked for and taken by a date falling no later than 2 years from the date of purchase by the Purchaser.

4A. Discount Code Eligibility & Restrictions

4A.1 When the Purchaser purchases an E-Gift Virtual Consultation, the Recipient will receive a Discount Code to the value you paid for the-Gift Virtual Consultation. This will be provided to the Recipient during their Appointment.

4A.2 The Discount Code:

(i) will apply to all products sold on the www.charlottetilbury.com/ site local to where the E-Gift VC Card was purchased, except it cannot be used for purchases of E-Gift Cards, E-Gift Virtual Consultations, Virtual Consultations, Kits, already discounted products, sale items and delivery;

(ii) may only be used once. In the event that the full value of the Discount Code is not redeemed in the one transaction, any ‘outstanding balance’ will not be subsequently redeemable. In the event that the transaction exceeds the value of the Discount Code, you will be required to pay the additional amount;

(iii) cannot be used in conjunction with any other promotional or discount code, voucher or e-gift card (including but not limited to money-off, discount deduction or free gift);

(iv) will be valid for redemption for a period of two years from the date that the E-Gift Virtual Consultation was purchased by the Purchaser.

5. Cancelling and Amending Your Appointment

5.1 Charlotte Tilbury retains the right to cancel, change the date and time of or amend a Recipient’s Appointment at any time. In the event that Charlotte Tilbury cancels or changes your Paid For Appointment (except where the Purchaser has triggered the cancellation) the Recipient will have the option to either change or cancel at the time of notification, and in the event of cancellation Charlotte Tilbury can authorise a full refund to the Purchaser, or issue the Recipient with an E-Gift Card in the same value as the E-Gift VC Card. If the Recipient opts to cancel and refund or E-Gift Card, their Discount Code will no longer be redeemable. Please allow up to 21 business days for processing the refund.

5.2 The Recipient can cancel, amend or reschedule their Appointment by notifying us at least two hours prior to the Appointment time via virtualteamtilbury@charlottetilbury.com. Any amendments and/or rescheduled Appointments are subject to availability. If you do not cancel, amend or reschedule your Appointment in accordance with this clause 5.2, we are under no obligation to acknowledge or process such request, and you will not be entitled to another Appointment. You will still be entitled to use your Discount Code.

5.4 We can make a refund to a Purchaser for an unused Paid For Appointments within 30 days of purchase, provided that you have not used your Discount Code. To request a refund please email virtualteamtilbury@charlottetilbury.com Please allow up to 21 business days for processing.

5.5 In the event of requesting a refund, the E-Gift VC Card Discount Code will be immediately cancelled and no attempt must be made to use it. If the Recipient has already booked an Appointment at the point of a refund being processed, that Appointment and corresponding Discount Code will be cancelled.

5.6 A refund cannot be processed for a Recipient, only for a Purchaser as described above. Other remedies are available, as described above, and please email virtualteamtilbury@charlottetilbury.com for more detail.

6. Your Appointment

6.1 Only one person may attend the Appointment

6.2 If you do not join within the first ten minutes of the Appointment then we are under no obligation to go ahead with the Appointment and may cancel it at our discretion, without any obligation to provide you a refund or rescheduled Appointment. If the MUA does go ahead with the Appointment, it will not run over the allotted time, even if the Appointment starts late.

6.3 If you do not attend your appointment or you fail to comply with the requirements under these T&C’s you will not be entitled to cancel or reschedule the Appointment.

6.4 Re-gifting of the E-Gift VC Card or your Appointment is not allowed.

6.5 You must not record your Appointment (video and/or audio). We may record the audio portion of your Appointment for training and quality purposes. You can find out more about how we treat personal data in our privacy policy [here.](/help/security-privacy)

6.6 The type of Appointments available (e.g. skincare, foundation, eye etc.) will be at our discretion, and made available on https://www.charlottetilbury.com/uk/content/virtual-consultation-with-team-tilbury. We cannot guarantee availability of Appointments, and reserve the right to change or cancel them at any time.

6.7 During an Appointment a MUA reserves the right to cancel or abort the Appointment at any time, should they feel it appropriate to do so.

6.8 Any information and/or product recommendations made by a MUA are for informational purposes only.

6.9 All Appointments will be carried out in the English language.

6.10 You will not be able to select a specific MUA to carry out your Appointment, and the MUA selected for your Appointment will be entirely at our discretion and subject to change at any time.

6.11 The Appointment transmission will pass over public telecommunications networks. We make no representation or warranty that the operation of the Appointment will be uninterrupted or error free and disclaim all liability in respect thereof.

6.12 The Service will at all times be subject to these terms, the Website Terms and Conditions of Use,the Terms & Conditions of Sale. and the Virtual Consultation Terms and Conditions. In the event of conflict, these E-Gift Virtual Consultations Terms and Conditions shall prevail.

7. Additional Service Requirements

7.1. The Service is only available to eligible customers that have booked as outlined above.

7.2. By attending an Appointment, you will be deemed to have read, accepted and be bound by these terms and conditions, the Website Terms and Conditions of Use, the Terms & Conditions of Sale, our Privacy Policy and any other requirements set out in the materials for the Appointment (in the event of a conflict, the requirements set out in the materials for the Appointment will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

7.3. In booking an Appointment, participants confirm that they are eligible to do so and are eligible to redeem the Discount Code. The Provider may require participants to provide proof of such eligibility. By booking and an attending an Appointment, you warrant that all information submitted by you is true and accurate.

7.4. The Provider reserves the right at its sole discretion to disqualify from further participation in the Service and prevent from making any Appointment or further Appointment any individual it has reason to believe is acting in any manner deemed by the Provider to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights. This may include revoking the right to attend the Appointment and/or use the Discount Code.

7.5. If the Provider subsequently discovers any redeemer of the Discount Code is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Provider reserves the right (at its absolute discretion) not to honour the Discount Code to that individual.

8. Limitation of Liability

8.1 The Limitation of Liability under the Website Terms and Conditions shall apply, but in addition The Provider is not responsible for any damage or loss suffered by any participant where such damage or loss was not at the time the Appointment was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Appointment does not run as anticipated or planned.

8.2 The Provider will not be held responsible for the failure to fulfil the obligations of third parties involved in the provision of this Service, although the Provider will always endeavour to minimise the effect to the participants of any such failure.

8.3 Nothing in these terms and conditions shall operate to exclude the Provider’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

9. Data Protection and Publicity

9.1. By using the Service and booking and attending an Appointment, participants acknowledge that the Provider (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) participants provide in their entry and in the process of entering for the following purposes which are in the Provider’s legitimate interests under data protection laws:

(a) to enable it to book, administer and fulfil your Appointment including deciding whether such Appointment it accords with these terms and conditions;

(b) to provide the E-Gift VC Card to the Recipient and assist the Recipient in booking their Appointment

(d) to share with organisations or agents assisting with the conduct of the Services and fulfilment of the Discount Code; or

(e) for any other reasonable and related purposes.

9.2. For the purposes of the Services, the Provider will only disclose participants’ personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 9.1 above and as set out in the privacy policy.

9.3 For further information about how the Provider uses personal data and the rights available under data protection laws, please read the Provider’s [privacy policy](/help/security-privacy)

10. General

10.1. The Provider reserves the right to hold void, suspend, cancel, or amend the Services and any Appointment under the Services where it becomes necessary to do so without prior notice. The Provider reserves the right to cancel, amend the time and/or date of or replace an Appointment, its content and/or its presenters. The Provider reserves the right to cancel or amend these terms and conditions at any time without prior notice.

10.2. By using the Services, the participant indemnifies the Provider against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the participant of any agreement, conditions, obligation or warranty on the part of the participant herein. The participant hereby waives and releases the Provider and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.

10.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

PRO PROGRAM TERMS AND CONDITIONS

Any participation in Charlotte Tilbury Beauty’s Pro Program (“Pro Program”) is governed by the following terms and conditions (“Pro Program Terms”).

ABOUT US

References to “we”, “us” and/or “our” throughout these Pro Program Terms are to CTBL. Should you have any questions about these Pro Program Terms, you may contact us at customercare@charlottetilbury.com.

BY PARTICIPATING IN THE PRO PROGRAM YOU ACCEPT THESE PRO PROGRAM TERMS

By participating in the Pro Program, you confirm that you accept these Pro Program Terms and that you agree to comply with them. If you do not agree to these terms, you must not participate in the Pro Program. We recommend that you print a copy of these Pro Program Terms for future reference. The following additional terms and policies also apply:

Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales. Our Website Terms of Use and App Terms of Use will also apply to your use of the Website and/or App (as applicable).

CHANGES TO THESE PRO PROGRAM TERMS

We may update or amend these Pro Program Terms from time to time and will post updated Pro Program Terms on the Pro Program. Every time you wish to use the Pro Program, please check these Pro Program Terms to ensure you understand the terms that apply at that time. If you do not agree to these Pro Program Terms, please contact us immediately by email, at customercare@charlottetilbury.com, and we will remove you from the Pro Program.

ELIGIBILITY FOR THE PRO PROGRAM You must be a make-up accredited professional or student aged 16 and over and be a member of the Pro Program (“Charlotte Tilbury Pro Member”) to receive the benefits listed below.

To become a Charlotte Tilbury Pro Member, you must submit an online application form which can be found at https://www.charlottetilbury.com/uk/content/pro-program and provide the requested verification documents.

We will notify you via email if your application has been successful. Becoming a member of the Pro Program is free of charge.

If your circumstances change and you no longer fulfil the eligibility criteria for the Pro Program (for example, you cease to be a professional makeup artist or makeup student), you must notify us immediately at customercare@charlottetilbury.com. We may end your membership with the Pro Program if you no longer meet the eligibility criteria.

YOUR BENEFITS

As a Charlotte Tilbury Pro Member, you will be able to enjoy:

a discount of 30% off (“Discount”) all products available to purchase on our Website and App except for: (i) any kits or bundles; (ii) products that are already discounted or on offer; and (iii) any other products that we may exclude from time to time (“Products”).
communications about the Products including helpful tips and techniques;
invitations to pro masterclasses and events that we hold (“Events”). We cannot guarantee that any Events will be held whilst you are a Charlotte Tilbury Pro Member. An invitation to an Event does not guarantee entry as (i) space may be limited and (ii) you might have to purchase a ticket.

Purchases made with your Discount will not be eligible to receive any free promotional gifts or offers.

Your Discount:

shall begin on the date we notify you that you are a Charlotte Tilbury Pro Member and shall last for at least twenty four (24) months, unless you cease to be eligible to be a member or your membership is terminated or the Pro Program is amended or terminated;
can be used to purchase Products up to a maximum annual limit of £5,000 (five thousand GBP) which is the value after the Discount has been applied. Should you exceed this limit, your Discount may no longer apply;
will be made available on your Charlotte Tilbury Pro Member account; and
does not apply to any shipping costs. Your Discount must not be shared with anyone else.

Products purchased by you using your Discount are for personal or professional use only and must not be resold or exchanged. If we become aware that you or one of your clients are on-selling the Products we reserve the right to revoke your Discount with immediate effect.

Any returns will take into account your Discount.

TERMINATING YOUR MEMBERSHIP OF THE PRO PROGRAM

We may terminate your membership with the Pro Program (and any related Charlotte Tilbury Beauty accounts you may have) with immediate effect by giving written notice to you (such as to the email associated with your membership) if:

You publish content in relation to the Pro Program, our brand and/or any Events (“Content”) or any other content, which we deem to be inappropriate, offensive and/or does not comply with any briefs, comments and/or feedback provided by us;
You publish Content which does not comply with the “Guidelines” set out in these Pro Program Terms;
You do not action changes to Content which have been requested by us within 7 days;
Where there is reason to believe that you have falsely claimed to not receive any packages and/or free gifts which you have been provided in relation to the Pro Program, or you have misused the Discount and/or free products or gifts received for personal financial gain;
If you no longer meet the eligibility criteria; or
You breach these Pro Program Terms. If you wish to no longer be a member of the Pro Program for any reason, you may terminate your membership by contacting us at customercare@charlottetilbury.com. Upon receipt of such notice, we will terminate your membership to the Pro Program.

GUIDELINES

You must ensure that your Content:

complies with any briefs, comments and/or feedback provided by us;
complies with applicable laws and regulations, including but not limited to adding #AD at the beginning of all captions for any posts;
does not contravene any person's legal rights or promote, advocate or assist illegal activity (such as, by way of example only, breaching a duty of confidence, intellectual property infringement, or computer misuse);
is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
is not abusive, offensive, hateful, threatening, inflammatory, and/or does not promote violence, and is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
is accurate (where it contains statements) and is not misleading, false, libellous, or defamatory;
does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
does not give the impression that it emanates from us (unless that is in fact the case);
does not contain any software viruses, unsolicited or unauthorised advertising, or any form of ‘spam’;
only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content); and
complies with any terms and guidance set out in our Consumer Review Policy.

HOW WILL YOUR DATA BE USED

We need your consent to send you the promotional emails specified under the section “Your Benefits”, which you would have already provided if you opted-in to receiving marketing emails through signing up via our Website or app. If you didn’t opt-in and would like to receive these emails, please contact us at customercare@charlottetilbury.com.

You can change your mind about receiving these promotional emails and stop receiving them at any time by:

contacting us at customercare@charlottetilbury.com; • using the unsubscribe function on any promotional email; or
changing your marketing preferences in your account with us (if applicable). CTBL will be the data controller of the personal data you provide to us when you apply to become a Charlotte Tilbury Pro Member and, if you are successful, of any personal data you provide to us whilst you are a member. Our contact details are:

Charlotte Tilbury Beauty Ltd 8 Surrey Street London WC2R 2ND, legal@charlottetilbury.com

The personal data which you provide when you apply to become a Charlotte Tilbury Pro Member is necessary to allow us to assess whether you are eligible to become a Charlotte Tilbury Pro Member. If you are successful, the personal data is also necessary for us to enter into an agreement to register you as a Charlotte Tilbury Pro Member and in order to complete your registration and to administer the Pro Program in accordance with the Pro Program Terms. This will include using your email address to let you know whether your application to become a Charlotte Tilbury Pro Member has been successful and, where necessary, to provide you with further information about the Pro Program.

For further details on how we process your personal data collected via the Pro Program, please see our Privacy Policy and Cookies Policy.

GENERAL

We reserve the right to cancel or amend the Pro Program (including but not limited to the Discount) at any time.

These Pro Program Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these Pro Program Terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: November 2026

STUDENT DISCOUNT TERMS AND CONDITIONS

These terms and conditions (“Student Discount Terms”) govern the discount code available to students with a registered UNiDAYS, Student Beans or TOTUM account (“Discount Code”).

ABOUT US

References to “we”, “us” and/or “our” throughout these Student Discount Terms are to CTBL.

Should you have any questions about these Student Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE STUDENT DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these Student Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these Student Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our website at www.charlottetilbury.com (“Website”). If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE STUDENT DISCOUNT TERMS

We may update or amend these Student Discount Terms from time to time and will post updated Student Discount Terms on our Website. When you wish to use the Discount Code, please check these Student Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Student Discount Terms, you must not use the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated Student Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for UNiDAYS, Student Beans or TOTUM verified members who have logged in to obtain the code; • may not be valid for TOTUM verified members for certain promotional periods run on the Website and/or App as decided by CTBL at its sole discretion; • is non-transferable; • can only be used once and is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on the Website or the App; and • cannot be redeemed on the purchase of gift cards, bundles, kits, products that are already discounted, or any other products that we may exclude from time to time. LIMITATION OF LIABILITY

DATA PROTECTION

By redeeming the Discount Code, you acknowledge that we (and our group companies on our behalf), may process, store, distribute and/or use the information (including personal data) you provide when applying for the code.

For further information about how we will process the personal data you provide us, please see our Privacy Policy.

GENERAL

These Student Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

NHS AND EMERGENCY WORKERS DISCOUNT TERMS AND CONDITIONS

These terms and conditions govern the discount codes (“Discount Code”) available to employees of the NHS and the Emergency Services in the UK (“NHS and Emergency Workers Discount Terms”).

ABOUT US

References to “we”, “us” and/or “our” throughout these NHS and Emergency Workers Discount Terms are to CTBL.

Should you have any questions about these NHS and Emergency Workers Discount Terms, you may contact us at customercare@charlottetilbury.com.

BY USING THE DISCOUNT CODE, YOU ACCEPT THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

By using the Discount Code, you confirm that you accept these NHS and Emergency Workers Discount Terms and that you agree to comply with them. If you do not agree to these terms, you must not use the Discount Code. We recommend that you print a copy of these NHS and Emergency Workers Discount Terms for future reference.

The additional terms and policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on our Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE NHS AND EMERGENCY WORKERS DISCOUNT TERMS

We may update or amend these NHS and Emergency Workers Discount Terms from time to time and will post updated NHS and Emergency Workers Discount Terms on our Website. When you wish to use and/or redeem the Discount Code, please check these NHS and Emergency Workers Discount Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated NHS and Emergency Workers Discount Terms, you must not use and/or redeem the Discount Code. Any use of the Discount Code after the changes have taken effect means you agree to the updated NHS and Emergency Workers Discount Terms.

ELIGIBILITY & RESTRICTIONS

The Discount Code:

• is only valid for Blue Light Card, Health Service Discounts and NHS Staff Benefits verified members; • is non-transferable; • is not valid for use in conjunction with other offers and discounts; • is only valid for purchases of selected products and services on our Website and the App (UK only); • cannot be redeemed on gift cards, bundles, kits, products that are already discounted or any other products that we may exclude from time to time; • is only available for UK residents. LIMITATION OF LIABILITY

GENERAL

These NHS and Emergency Workers Discount Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms and conditions in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: June 2026

Refer a Friend Terms and Conditions

These terms (“Refer a Friend Terms”) apply to when you (“Referrer”) refer a friend (“Friend”) who makes their first online purchase on www.charlottetilbury.com (“Website”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com and/or our App (“Offer”).

ABOUT US

References to “we”, “us” and/or “our” throughout these Refer a Friend Terms are to CTBL.

Should you have any questions about these Refer a Friend Terms, you may contact us at customercare@charlottetilbury.com.

BY REDEEMING THE OFFER YOU ACCEPT THESE REFER A FRIEND TERMS

By redeeming the Offer, you confirm that you accept these Refer a Friend Terms and that you agree to comply with them. If you do not agree to these terms, you must not redeem the Offer. We recommend that you print a copy of these Refer a Friend Terms for future reference.

The following additional policies also apply:

• Our Privacy Policy, which explains how we collect, use and store your personal data; and • Our Cookies Policy, which sets out information about the cookies on the Website. If you purchase products or services from our Website and/or our app (“App”), our Terms and Conditions of Sale (“Terms of Sale”) will apply to the sales.

Our Website Terms of Use and App Terms of Use will also apply to your use of our Website and/or App (as applicable).

CHANGES TO THESE REFER A FRIEND TERMS

We may update or amend these Refer a Friend Terms from time to time and will post updated Refer a Friend Terms on our Website. When you wish to redeem the Offer, please check these Refer a Friend Terms to ensure you understand the terms that apply at that time. If you do not agree to the updated Refer a Friend Terms, you must not redeem the Offer. Any redemption of the Offer after the changes take effect means you agree to the updated Refer a Friend Terms.

QUALIFYING CONDITIONS

To redeem the Offer, simply enter your name and email address in the “Refer a Friend” offer box and click “Continue”. You will then have the opportunity to share a Promotional Code with a friend via email, Facebook, SMS or via a Link (“Friend’s Promo Code”). The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.

YOUR FRIEND’S PROMO CODE

In order for the Friend to be able to redeem the Friend’s Promo Code, that person must:

• Be a new customer (e.g. they cannot have an existing https://charlottetilbury.com account under an alternate email address); • Not be the same person as the Referrer; • Open the message or link sent to them by the Referrer to obtain the Friend’s Promo Code; • Make a purchase on the Website for any products available on the Website excluding those specified under the “Exclusions” section of these Refer a Friend Terms (“Qualifying Products”); and • Meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com, which may vary from time to time (“Qualifying Amount”) on the Qualifying Products before the Friend’s Promo Code expires (within 14 days of receipt). The Friend's Promo Code expires within 7 days of the Friend’s receipt of such code.

REFERRER’S PROMO CODE

Once the Friend has spent the Qualifying Amount, the Referrer will receive their own promotional code by email for the Offer (“Referrer’s Promo Code”).

Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled. A Referrer may only earn one Referrer’s Promo Code per each Friend that they validly refer.

In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Referrer’s Promo Code and the Friend’s Promo Code will become invalid (where the Friend’s Promo Code has already been used, it may not become invalid).

Referrer’s Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Referrer’s Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 1 Referrer’s Promo Code within any 24 hour period; (ii) 3 Referrer’s Promo Codes within 1 month; or (iii) GBP £540 of Referrer’s Promo Code value within the last 12 months (or local currency equivalent, as applicable).

There is no requirement for the Referrer to be an existing CTBL customer.

The Referrer’s Promo Code will expire within 90 days of the Referrer’s receipt of such code.

EXCLUSIONS

The Friend’s Promo Code and Referrer’s Promo Code (“Codes”) are not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts (iii) products that are already discounted or on offer or (iv) any other products that we may exclude from time to time. The Codes cannot be applied to previous purchases, and are not redeemable for cash.

ELIGIBILITY

You must be aged 18 or over to redeem the Offer.

The Offer is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.

Employees of CTBL and its group companies are excluded from redeeming the Offer.

Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions.

Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in CTBL’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's CTBL account and deactivation of the personal link for the Codes.

LIMITATION OF LIABILITY

DATA PROTECTION AND REFERRALS

By participating in the Refer a Friend programme, the Referrer confirms that they will only share a Friend’s Promo Code, referral link or referral invitation with individuals whom they know personally and who would reasonably expect to receive such communication. The Referrer confirms that they have obtained any necessary permission from the Friend before sending or sharing any referral communication in connection with the programme.

GENERAL

Where the Offer is hosted by a social networking site, it is in no way sponsored, endorsed, administered by or associated with that social networking site.

These Refer a Friend Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales. We may each bring a dispute arising from these terms in the courts of England and Wales, or in the courts of the country in which you reside.

Last revised: May 2026

CHARLOTTE’S DARLINGS – LOYALTY CLUB

Islestarr Holdings Limited and Charlotte Tilbury Beauty Limited together with its subsidiaries (“Charlotte Tilbury”, “we”, “us” or “our”) run a loyalty programme called ‘Charlotte’s Darlings’ (the “Loyalty Club”). Customers that participate in the Loyalty Club may be referred to as “Loyalty Members”, “you”, or “your”.

Your participation in the Loyalty Club is governed by this set of Terms and Conditions (the “Terms”). These Terms should be read alongside, and in addition to the following (being the “Website Terms”): (1) our website Terms and Conditions of Use; and (2) our Privacy Policy and Cookies Policy to understand how we collect and process your personal data. In the event of any conflict between these Terms and the Website Terms, these Terms will prevail.

Please read these Terms carefully. By participating in the Loyalty Club, you agree to these Terms and our Website Terms (each as amended from time to time). If you do not agree to these Terms and our Website Terms, you will not be eligible to participate in the Loyalty Club.

Charlotte Tilbury reserves the right to change these Terms including the eligibility, Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels (Loyalty Coins, Loyalty Coin Rewards, Rewards and Loyalty Levels each as described in section 3 below) available under the Loyalty Club; and to terminate or withdraw the Loyalty Club including revoking all earned Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) and Loyalty Levels; or close further participation in the Loyalty Club, at any time in its discretion. Charlotte Tilbury will not be liable for any resulting loss or damage, or compensation to a Loyalty Member, as a result of suspension or cancellation of the Loyalty Club, or any loss of Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards) or Loyalty Levels associated with that Loyalty Member’s account.

Where permitted by applicable law, unless we notify you otherwise, any amended Terms will be effective immediately and your continued participation in the Loyalty Club after the amended Terms are posted will confirm your acceptance of the changes. Therefore, you should review these Terms regularly to understand the terms and conditions that apply to the Loyalty Club. If you do not agree to the amended Terms, you must contact us immediately by email at customercare@charlottetilbury.com so that we can close your Loyalty Club account.

We reserve the right at our sole discretion to disqualify any Loyalty Member from further (or any) use of the Loyalty Club if we have reason to believe that Loyalty Member is tampering with the operation of the Loyalty Club, or is acting in any manner deemed by Charlotte Tilbury to be in violation of these Terms, the Website Terms, relevant laws and/or regulations and/or third party rights. If we do so, any Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), Loyalty Levels which that Loyalty Member may have become entitled to by participating in the Loyalty Club are void with immediate effect.

JOINING THE LOYALTY CLUB

You will be automatically enrolled into the Loyalty Club when you create a Charlotte Tilbury account on www.charlottetilbury.com or the Charlotte Tilbury Beauty app. You can also sign up to the Loyalty Club via the following link: https://www.charlottetilbury.com/loyalty-landing-page. The minimum age to join the Loyalty Club is 18 years. The Loyalty Club is not targeted at children or intended for use by anyone under the age of 18. Charlotte Tilbury customers who are 18 years or older in the jurisdiction in which they reside are eligible to join the Loyalty Club provided they do not reside in one of the Excluded Jurisdictions (see below). Charlotte Tilbury Pro MembersCharlotte’s Magic Beauty Stars, and Charlotte Tilbury employees are not eligible to join the Loyalty Club.

Should you wish not to participate in the Loyalty Club, you must place all orders through ‘guest checkout’. If you are already a member of the Loyalty Club and you wish to close your account, you can do so by emailing customercare@charlottetilbury.com For the avoidance of doubt, all future orders must then be placed through ‘guest checkout’.

Loyalty Members shall not, while engaging with the Loyalty Club, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

You may not participate in the Loyalty Club if you are an employee of Charlotte Tilbury and/or our group companies, or are a member of Charlotte’s Magic Beauty Stars or Pro Programme.

GLOBAL RESTRICTIONS TO THE LOYALTY CLUB

The Loyalty Club is available for customers to join via www.charlottetilbury.com or the Charlotte Tilbury Beauty app globally, with the exception of the below countries: Argentina, Brazil, Cayman Islands, China, Chile, Mexico, South Africa, Hong Kong, India, Japan, Malaysia, Pakistan, Philippines, Singapore, Taiwan, Thailand, Vietnam, New Zealand, Republic of Korea (the “Excluded Jurisdictions”).

Loyalty Club accounts are country specific (and one Loyalty Club account per country only) so any orders made outside the country you reside in will not count towards your Loyalty Coins, rewards (including Loyalty Coin Rewards and Rewards), or Loyalty Levels eligibility. If you wish to create a Loyalty Club account in multiple countries, your loyalty coin balance, levels, and rewards will be specific to the particular country in which you created the account, and are not transferable.

If the same person is enrolled in the Loyalty Club more than once in the same country (including under different names or addresses), their Loyalty Coins, Loyalty Levels and all rewards (including Loyalty Coin Rewards and Rewards) will only be counted once, and Charlotte Tilbury reserves the right to deactivate any additional Loyalty Club accounts within the same country.

LOYALTY COINS, LOYALTY COIN REWARDS, LOYALTY LEVELS, AND REWARDS

Once logged in to your account, details of your Loyalty Coins (including their value for the purpose of the Loyalty Club), your available rewards (including Loyalty Coin Rewards and Rewards) (and how to redeem these) and your current Loyalty Level will be accessible within the loyalty tab on your account page https://www.charlottetilbury.com/account (your Loyalty Club account).

LOYALTY COINS

Loyalty Coins are calculated based on the value of a Valid Order. A “Valid Order” means an order placed by you for products via www.charlottetilbury.com or the Charlotte Tilbury Beauty app (while logged in to your account), or in selected Charlotte Tilbury own stores in the UK and US (“Beauty Wonderlands”). Orders that are subsequently returned will not be considered Valid Orders. Purchase of services, gift cards, e-gift cards, 1:1 Online Beauty Consultations, free gifts, shipping, monetary value of samples and applicable taxes will not count towards a Valid Order and are excluded.

Loyalty Coins can be used as a discount against product, or can be converted into Loyalty Coin Rewards (see below). Loyalty Coins can only be used on www.charlottetilbury.com or the Charlotte Tilbury Beauty app (i.e. cannot be used in Beauty Wonderlands).

Loyalty Coins have no cash value and may not be sold, transferred or exchanged.

LOYALTY COIN REWARDS

As you earn Loyalty Coins, you will have the option of converting your Loyalty Coins to unlock additional rewards, called Loyalty Coin Rewards (Loyalty Coin Rewards are subject to change – please see your Loyalty Club account for up-to-date Loyalty Coin Rewards). Loyalty Coin Rewards are separate to Rewards (which are associated with your Loyalty Level (see below)).

Loyalty Coin Rewards can only be redeemed on www.CharlotteTilbury.com or on the Charlotte Tilbury Beauty app (i.e. not redeemable in Beauty Wonderlands).

Loyalty Coin Rewards cannot be used in conjunction with any other promotional code.

Loyalty Coin Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Loyalty Coin Reward items for a refund.

LOYALTY LEVELS

When you place a Valid Order, you will earn Loyalty Coins, allowing you to move to a level or tier within the Loyalty Club and unlock rewards associated with that level (being a Loyalty Level). The more you spend, the more Loyalty Coins you will earn, allowing you to move to different Loyalty Level Further detail on Loyalty Levels and the Loyalty Club in general can be found on https://www.charlottetilbury.com/loyalty-landing-page

REWARDS

Each Loyalty Level has bespoke rewards available (being the Rewards). Rewards do not transfer when you move to a different Loyalty Level, and cannot be retrospectively added to your Loyalty Club account. When you move up to a higher Loyalty Level, the corresponding Rewards for that Loyalty Level will be available to be redeemed. If you move down to a lower Loyalty Level, the corresponding Rewards for that Loyalty Level will be available, less any Rewards previously redeemed by you at that Loyalty Level.

Rewards have no cash value and may not be sold, transferred or exchanged. For the avoidance of doubt, you cannot return Reward items for a refund.

EXPIRY

Loyalty Coins, Loyalty Coin Rewards, and Rewards have individual expiries on them (as detailed in your Loyalty Club account) and will be removed from your Loyalty Club account once expired. Loyalty Coins, Loyalty Coin Rewards, and Rewards will also expire if: (1) your participation in the Loyalty Club is terminated (either voluntarily by you, or by us due to your breach of these Terms); or (2) Charlotte Tilbury terminates the Loyalty Club.

REFUNDS ON ORDERS

If an order is refunded where Loyalty Coins, a Loyalty Coin Reward, or a Reward has been used, these will not be refunded to your Loyalty Club balance. You must also return any Loyalty Coin Reward or Reward received when returning your order.

DATA PROTECTION

The personal information collected, used, and stored to manage the Loyalty Club is described in our Privacy Policy. By creating an account or enrolling in the Loyalty Club, you confirm that you have read and understood how we use your personal information as described in the relevant Privacy Policy. This includes using your personal information to manage your membership, personalise your experience, award points when you make purchases, allow you to earn Loyalty Coins, send updates about the Loyalty Club, and protect against fraud.

GENERAL

The Loyalty Club is for personal use only. Membership is not open to companies, businesses, charitable organizations, corporations or any entity other than an eligible individual. Customers using the Loyalty Club to benefit from commercial use by purchasing items to resell, are not eligible to participate in the Loyalty Club and will have their accounts deactivated. All Rewards and Loyalty Coins associated with deactivated accounts will immediately become void.

These Terms are governed by English law (i.e. the law of England). In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts (i.e. the courts in England).

The Loyalty Club is operated by Charlotte Tilbury Beauty Limited, company number 08037372, with its registered office at 8 Surrey Street, London, United Kingdom, WC2R 2ND.

TÉRMINOS Y CONDICIONES DE CHARLOTTE'S MAGIC BEAUTY STARS

LEE ESTOS TÉRMINOS DETENIDAMENTE E IMPRIME UNA COPIA PARA FUTURAS CONSULTAS. AL PARTICIPAR EN EL PROGRAMA CHARLOTTE’S MAGIC BEAUTY STARS (EL «PROGRAMA»), ACEPTAS ESTA POLÍTICA Y ESTOS TÉRMINOS, ASÍ COMO TODOS LOS TÉRMINOS A LOS QUE SE HACE REFERENCIA, Y RECONOCES HABER LEÍDO Y COMPRENDIDO LA POLÍTICA DE PRIVACIDAD Y LA POLÍTICA DE COOKIES (CADA UNA CON SUS ENMIENDAS PERIÓDICAS). SI NO ESTÁS DE ACUERDO CON ESTOS TÉRMINOS, PONTE EN CONTACTO CON NOSOTROS DE INMEDIATO A TRAVÉS DEL CORREO ELECTRÓNICO LEGAL@CHARLOTTETILBURY.COM Y TE ELIMINAREMOS DEL PROGRAMA.

PARTICIPACIÓN EN EL PROGRAMA

Debes ser mayor de 18 años y tener un mínimo de 1000 seguidores en las redes sociales más populares, como Instagram, TikTok y Twitch, entre otras, para que se considere tu participación en el Programa.

Es posible que te invitemos a participar en nuestro Programa, o puedes solicitarlo tú. Si recibes la invitación para participar, deberás registrarte y crear una cuenta con nuestro proveedor externo, Duel Limited. Sigue las instrucciones que recibirás al hacer clic en el botón que hay al final de esta página: https://www.charlottetilbury.com/es/content/magic-makeup-stars-de-charlotte

Al unirte al programa Charlotte’s Magic Beauty Stars (el «Programa»), recibirás las indicaciones para crear una cuenta en PayPal, a menos que ya tengas una. Te notificaremos tus ganancias de comisiones aplicables a través de un enlace de PayPal que caduca a los 30 días del envío en cada ocasión.

TERMINANDO LA SUSCRIPCIÓN DEL PROGRAMA

Charlotte Tilbury Beauty puede cancelar tu suscripción al Programa (y cualquier cuenta relacionada de Charlotte Tilbury Beauty que puedas tener) con efecto inmediato enviándote un aviso por escrito (como el correo electrónico asociado con tu suscripción) en los siguientes casos:

Publicas contenido relacionado con el Programa o con la marca Charlotte Tilbury Beauty ("Contenido") que, a discreción exclusiva de Charlotte Tilbury Beauty, sea inapropiado, ofensivo o no cumpla con los resúmenes, comentarios y/o comentarios proporcionados por Charlotte Tilbury Beauty;
No realizas cambios de acción en el Contenido que Charlotte Tilbury Beauty haya solicitado en un plazo de 7 días hábiles;
Cuando haya motivos para creer que has afirmado falsamente no recibir ningún paquete y/o regalo gratuito que se te haya proporcionado para el Programa, o que has hecho un uso indebido de productos gratuitos o regalos recibidos para obtener un beneficio financiero personal;
Mantener el comportamiento y/o las comunicaciones con Charlotte Tilbury Beauty, incluido, entre otros, el equipo de atención al consumidor que Charlotte Tilbury Beauty te ha solicitado que ceses;
Infracciones de estos términos (o de cualquier término de nuestro proveedor de servicios externo del Programa, Dual Limited), o de cualquier otro término o condición de Charlotte Tilbury Beauty.

Lo anterior no es una lista exhaustiva y Charlotte Tilbury Beauty se reserva el derecho de cancelar tu suscripción al Programa con efecto inmediato por cualquier otra razón que consideremos apropiada (la decisión de Charlotte Tilbury Beauty será final).

Si por cualquier motivo deseas dejar de ser miembro del Programa, puedes cancelar tu suscripción en la función de configuración de la página de inicio del Programa. Una vez recibida dicha notificación, Charlotte Tilbury Beauty cancelará tu suscripción al Programa.

CÓMO GANAR COMISIONES

Una vez aprobada y completada tu solicitud para el Programa, recibirás:

un código promocional único, que ofrece un descuento de bienvenida del 15 % a tus clientes y seguidores en las redes sociales («Clientes y seguidores en redes sociales») que aún no sean clientes o tengan una cuenta de Charlotte Tilbury Beauty, y que realicen su primer pedido en el sitio web o la aplicación de Charlotte Tilbury Beauty («Código promocional»); y

un enlace de afiliado único para mostrar en tu contenido y que dirija al sitio web o la aplicación de Charlotte Tilbury Beauty («Enlace de afiliado»). El Enlace de afiliado puede utilizarse en varias compras realizadas por tus Clientes y seguidores en redes sociales.

(El Código promocional y el Enlace de afiliado se denominarán conjuntamente el «Código promocional o enlace»).

El Código promocional o enlace solo puedes compartirlos con tus Clientes y seguidores en redes sociales. El Código promocional o enlace no puede compartirse a través de sitios web de códigos de descuento ni se puede vender o intercambiar por un valor monetario o de otro tipo. Charlotte Tilbury Beauty se reserva el derecho a rescindir esta oferta en cualquier momento si consideramos que el Código promocional o enlace se usan indebidamente o si suspendemos, limitamos o cambiamos los términos del Programa.

La comisión solo se pagará cuando tu Código promocional o enlace hayan sido utilizados por tus Clientes y seguidores en redes sociales.

Cualquier compra realizada por tus Clientes y seguidores en redes sociales usando tu Código promocional o enlace a través de un código de cupón o sitios web de descuento no formará parte de este esquema de comisiones y no recibirás ninguna comisión por dichas ventas. Solo se pagarán comisiones por las transacciones que tus Clientes y seguidores en redes sociales realicen en la página web o la aplicación de Charlotte Tilbury Beauty, y cuando hayas creado contenido exclusivo que dirija a la página web o la aplicación de Charlotte Tilbury Beauty.

Cuando comuniques el Código promocional o enlace a tus Clientes y seguidores en redes sociales en cualquier plataforma de redes sociales, deberás marcar la publicación de forma destacada con #AD (#publi).

Para canjear un Código promocional o enlace, tus Clientes o seguidores en redes sociales deberán:

hacer una compra en la página web o app de Charlotte Tilbury Beauty de cualquier producto, a excepción de: (I) paquetes y kits de productos en los que ya se haya aplicado un descuento; (II) productos ya rebajados; (III) envoltorios de regalo o consultas virtuales; o (IV) aquellos que ya tengan otros códigos promocionales; y

canjear el Código promocional o enlace antes de la fecha de caducidad indicada.

TRATAMIENTO DE TUS DATOS

Charlotte Tilbury Beauty Limited será el responsable de los datos personales que nos facilites al solicitar tu suscripción al Programa y, si esta se te concede, de cualquier otra información personal que nos proporciones mientras seas miembro. Nuestros datos de contacto son:

Charlotte Tilbury Beauty Ltd

8 Surrey Street

London WC2R 2ND,

legal@charlottetilbury.com

Los datos personales que facilitas al solicitar tu suscripción al Programa nos permiten evaluar si cumples con los requisitos para formar parte de este.

Si aprobamos tu solicitud, los datos personales también nos permitirán celebrar un acuerdo para registrarte como miembro del Programa y completar así tu registro, así como para administrar el Programa con arreglo a nuestros Términos y condiciones. En ellos se incluirán el uso de tu dirección de correo electrónico para comunicarte si tu solicitud se ha aprobado y, cuando sea necesario, para proporcionarte más información sobre el Programa.

Para saber más sobre cómo utilizamos tus datos personales en el Programa, consulta nuestra Política de privacidad y Política de cookies.

GENERAL

Mientras participes en este Programa, no deberás mostrar ni publicitar eslóganes políticos ni lenguaje homófobo, imágenes de naturaleza lasciva o explícitamente sexual, imágenes que contengan logotipos de competidores y patrocinios de marca manifiestos ni cualquier otra cosa que se considere marketing de emboscada o contenido difamatorio, obsceno, ilegal, vulgar, ofensivo, que resulte inadecuado de alguna otra manera o que vulnere los derechos de otros (incluidos los derechos de propiedad intelectual).

Charlotte Tilbury Beauty Limited se reserva el derecho a cancelar o modificar estos términos en cualquier momento sin previo aviso.

Estos términos se regirán por las leyes británicas, y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

These terms and conditions (the “Terms”) apply to MAGIC BEAUTY STARS HOLIDAY CHALLENGE (the “Competition”) which the Promoter may run, whether on its website, social media platforms or otherwise. These Terms prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. By participating all entrants will be deemed to have accepted and be bound by these Terms.

PROMOTOR

Islestarr Holdings Limited, registered in England with company number 07712458, whose office is at 8 Surrey St, London, England, WC2R 2ND, (the “Promoter” or “We”). For help with participating in the Promotion, please contact Customer Care at customercare@charlottetilbury.com.

COMPETITION & WINNER SELECTION

MAGIC BEAUTY STARS HOLIDAY CHALLENGE #NextBestCreatorAD

YOUR CHANCE TO WIN CHARLOTTE’S LUCKY £13K!

Darling Magic Beauty Stars, this is your moment!! 💫 To close out the holiday season in true Tilbury style, we’re turning up the MAGIC and giving ONE creator the chance to WIN A LUCKY £13,000, plus runner-up prizes before the year ends! We want YOU to show the world why Charlotte Tilbury is magic!! #NextBestCreatorAd

YOUR MISSION Create a scroll-stopping hero post that answers the question: “Why do you LOVE Charlotte Tilbury and her products?” Make it feel like an ad - but keep it real, authentic, confident, and irresistible.

To enter Entrants must:

Include the campaign hashtag (#NextBestCreatorAD), and
Mention at least two Charlotte Tilbury products in the caption of your video

The Promoter reserves the right to change or cancel the Promotion activity where it becomes necessary to do so without prior notice.

By entering the Competition, entrants confirm that they have read and agree to be bound by these Terms.

During the Competition Period, customers are limited to one (1) entry.

ELIGIBILITY AND PARTICIPATING COUNTRIES

The Competition is open to all eligible Magic Beauty Star members who have reached the age of majority in your jurisdiction of residence to enter the Competition. The Competition is open to all eligible persons resident in UK, USA, Canada (excluding Quebec), Australia (excluding New South Wales, Northern Territory, Australian Capital Territory), Austria, Belgium, Ireland, France, and Germany.

The following groups are excluded from participating: a) employees of the Promoter and its associated companies or group companies; b) anyone professionally associated with the Competition, including employees of Charlotte Tilbury Beauty stockists and retailers; and c) members of the immediate families or households of (a) to (b) above. In entering the Competition, entrants confirm that they are eligible to do so and to claim the Prize and that all information submitted by them is true and accurate. It will be the Promoter’s sole decision as to whether any eligibility requirement have been met and the Promoter may require evidence or confirmation from entrants before awarding prizes. Where legally required to do so, the Promoter can provide translations of these Terms upon request.

COMPETITION PERIOD

The Competition will run for the following period (being the “Competition Period”): 19th December, 2025 - 11:59pm 31st December, 2025 (the “Closing Date”). Entries made before or after the Competition Period will not be eligible.

PRIZE

There will be one winner of the Prize and, five runner-ups who will be chosen at random from all complete and accurate entries. The Prize is the following: 1 Winner: £13,000 5 Runners-Up: £1,000 each The Promoter is not responsible for any additional costs or expenses in relation to the Prize (without limitation) including travel costs, other than any specifically listed as part of the Prize and for the specified periods of time (where applicable).

WINNER SELECTION AND NOTIFICATION

There will be one winner of the Prize and, five runners-up who will be chosen at random from all complete and accurate entries. The Promotor shall contact the winner and runners-up following the close of the Competition Period to notify them of their Prize and confirm their details for Prize delivery.

The Promoter will send the surname and county of the winner to anyone who writes within one month after the Announcement Date of the Competition requesting details of the winners and who encloses a self-addressed envelope to the Promoter's address set out at the beginning of these Terms. If you object to your surname and county being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

CLAIMING THE PRIZE

The winners will receive their Prize via bank transfer, before or no later than January 31st, 2026. The Prize may not be claimed by a third party on the entrant’s behalf. The Promoter does not accept any responsibility if the entrant is not able to take up the Prize. GENERAL

If the Prize involves fixed dates, it is the responsibility of the winning entrant to ensure that they and any nominated guest (if applicable) are available.
The winning entrant and any guest (if applicable) shall not, while using the Prize, display or publicize any political slogans, homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit (if applicable), regardless of cause, including, for example because of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
The Promoter reserves the right at its sole discretion to disqualify from further participation in the Competition any individual it has reason to believe is tampering with the operation of the Competition, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third-party rights.
If the Promoter subsequently discovers the winning entrant is ineligible, has breached these Terms or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the prize to that entrant and award the prize to another entrant who will be selected by the Promoter. In that event the original winning entrant agrees to return the prize (at his/her expense) immediately to the Promoter no alternative prize will be awarded to the original winning entrant.
The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Competition made a reasonably foreseeable consequence of a breach of these Terms or if the Competition does not run as planned.
The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Competition, although the Promoter will always try to minimise the effect to the entrants of any such failure.
Nothing in these Terms shall operate to exclude the Promoter’s liability: (i) for death or personal injury as a result of its negligence; (ii) for fraud; or (iii) further than is permitted by law.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Competition where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.
By entering the Competition, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities (“Losses”) suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promoter and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.
Where the Competition is hosted by a social networking site, the Competition is in no way sponsored, endorsed, administered by or associated with that social networking site and the entrant indemnifies the social networking site against Losses suffered or incurred directly or indirectly by the social networking site in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant.
The Promoter may assign the benefit of these Terms in whole or in part to any group company and/or any third party.
These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

Introduction

These terms and conditions (the Terms) apply to Free Gift with Purchase Promotions available from time to time on http://www.charlottetilbury.com or the Charlotte Tilbury Beauty app (the Website or App).

The Promoter

Islestarr Holdings Limited a company registered in England and Wales with company number 07712458, whose registered office is at 8 Surrey Street, London WC2R 2ND (Promoter).

The Promotion

Spend the Qualifying Amount as detailed in the promotional material on any Charlotte Tilbury products and merchandise (Products) on the Website or App and receive the free Gift with your purchase (the Promotion). Purchasing e-gift cards and consultations does not count as a purchase of Products and will not contribute towards the Qualifying Amount required to receive the Gift. Subscription purchases and delivery costs are also excluded.

The Gift

4.1. The gift is as detailed in the promotional material (Gift).

4.2. The Gift is exclusive of delivery costs.

4.3. The Gift is subject to availability. There is no cash alternative for the Gift and the Promoter reserves the right to substitute the Gift with a gift of equal or greater value.

4.4 The Gift cannot be exchanged. For example, the Gift cannot be exchanged in the event the wrong shade is selected for the Gift.

4.5 In the event that any Product(s) purchased as part of qualifying transaction are returned and the qualifying transaction would therefore fall below the Qualifying Amount, the participant will be required to return the Gift. Failure to return the Gift will result in the refund not being processed and could lead to the closure of the participant’s Charlotte Tilbury account.

4.6. The Promoter is not responsible for any additional costs and/or expenses in relation to the Gift including (without limitation) travel costs, other than any specifically listed as part of the Gift above and for the specified periods of time (where applicable).

4.7 The Qualifying Amount is the amount after any discounts have been applied.

4.8. The participant shall not, while using the Gift, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).

How do I participate in the Promotion?

5.1. To participate in the Promotion, the participant must place an order on the Website or App during the timeframes set out in the promotional material (Promotion Period) for one or more of the Products. The amount that the participant spends on the Products must be equal to or more than the relevant Qualifying Amount.

5.2. If the participant makes the purchase outside of the Promotion Period they will not receive the Gift with their purchase.

5.3. As long as the participant purchases one or more of the Products and spends over the Qualifying Amount, they do not need to order any other product on the Website or App in order to receive the Gift. However, certain delivery charges may apply in addition to the Products.

5.4. The participant may participate in the Promotion multiple times within the Promotion Period provided they purchase, on each occasion, Products with a total value equal to or over the Qualifying Amount on the Website or App.

5.5. The Promoter will not accept responsibility for orders that are lost, regardless of cause, including, for example as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.

5.6. By participating in the Promotion, the participant will be deemed to have read, accepted and be bound by these Terms and any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.

5.7. The Promoter accepts no responsibility for the ordered products and the Gift being lost or delayed in the post.

5.8. For help with participating in the Promotion, the participant should visit the Promoter’s Customer Care Help Centre here, where full details of the promotions can be found.

Eligibility

6.1. The Promotion is only available to participants purchasing from the United Kingdom, United States, Canada, Australia, EU (including France, Germany, Italy, Netherlands and Spain)and Hong Kong pages of the www.charlottetilbury.com website or the App. The following are also excluded from participating in the Promotion:

(a) employees of the Promoter and its associated companies or group companies;

(b) anyone professionally associated with the Promotion;

(d) anyone who is purchasing the Product(s) at a discount, other than members of Charlotte Tilbury Pro.

6.2. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these Terms, relevant laws and/or regulations and/or third party rights.

Limitation of Liability

7.1. The Promoter is not responsible for any damage or loss suffered by the participant where such damage or loss was not, at the time the entry into the Promotion was made, a reasonably foreseeable consequence of a breach of these Terms, or where the Promotion does not run as planned.

7.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in the Promotion, although the Promoter will always endeavour to minimise the effect to the participant of any such failure.

7.3. Nothing in these Terms shall operate to exclude the Promoter’s liability:

(a) for death or personal injury as a result of its negligence;

(b) for fraud; or

Data Protection and Publicity

For information relating to the Promoter’s privacy policy and direct marketing policy please contact the Promoter directly or visit the website at www.charlottetilbury.com.

General

9.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.

9.2. The Promoter reserves the right to cancel or amend these Terms at any time without prior notice.

9.3. These Terms shall be governed by English law, and the parties submit to the exclusive jurisdiction of the courts of England and Wales.

NUEVO SORTEO DE AIRBRUSH FLAWLESS 2026

Estos términos y condiciones (los "Términos") se aplican al NUEVO SORTEO AIRBRUSH FLAWLESS 2026 (el "Concurso") que el Promotor puede realizar, ya sea en su sitio web, plataformas de redes sociales o de otro tipo. Estos Términos prevalecerán en caso de conflictos o incoherencias con cualquier otra comunicación, en lo que se incluye el material publicitario o promocional. Se considerará que todos los participantes han aceptado y están sujetos a estos Términos al participar en el Concurso.

PROMOTOR	Islestarr Holdings Limited, registrada en Inglaterra con número de registro mercantil 07712458 y con oficina en 8 Surrey St, Londres, Inglaterra, WC2R 2ND, (el «Promotor» o «Nosotros»). Para obtener ayuda sobre la participación en la Promoción, contacta con el servicio de Atención al cliente a través de customercare@charlottetilbury.com.
CONCURSO	Para participar en el Concurso, los participantes deben comentar en la publicación que detalla este Concurso (la publicación del sorteo) en el perfil de Instagram @charlottetilbury durante el Período del Concurso ("Requisitosde inscripción"). Los premios están sujetos a disponibilidad y solo están disponibles hasta agotar existencias. No hay alternativa en metálico para el Premio y el Promotor se reserva el derecho a sustituir los premios anteriores en función de la disponibilidad. El Promotor se reserva el derecho de cambiar o cancelar la actividad de la Promoción cuando sea necesario sin previo aviso. Al participar en este Concurso, los participantes confirman haber leído y aceptado estos Términos. Durante el Período del Concurso, los participantes están limitados a una (1) participación solamente.
PERIODO DE COMPETICIÓN	El Concurso se desarrollará durante el siguiente período (siendo el "PeríododelConcurso"): 12 de agosto de 2026 12:00 (CEST) hasta el 15 de agosto de 2026 a las 00:59 (CEST) (la "Fechade cierre"). No se admitirán participaciones recibidas fuera del Período del concurso.
PREMIO	El Premio es el siguiente: 1 X AIRBRUSH FLAWLESS SETTING SPRAY 34 ml (valorado en 23 €) 1 X NUEVO AIRBRUSH FLAWLESS BEAUTY INNOVATION (valorado en XX €) 1 X NUEVO AIRBRUSH FLAWLESS BEAUTY INNOVATION (valorado en XX €) Habrá dos (2) ganadores del Premio (un (1) Premio por ganador). El valor total del Premio es el siguiente: XX €. El Premio no puede canjearse por efectivo. El Promotor no se hace responsable de los costes ni de los gastos adicionales relacionados con el Premio que incluyen, a título enunciativo y no limitativo, los gastos de viaje que no sean los especificados como parte del Premio y los que estén fuera de los plazos indicados (según corresponda). Para todos los productos de base, potenciador del cutis, corrector, bronceador y en polvo, se incluirá un tono (se tendrá en cuenta la preferencia del ganador, pero no se puede garantizar).
SELECCIÓN DE LOS GANADORES Y NOTIFICACIÓN A ESTOS	Los participantes que completen con éxito los Requisitos de inscripción se agregarán a un generador aleatorio computarizado desde el cual el Promotor seleccionará aleatoriamente dos (2) entradas válidas. Después de la Fecha de cierre, los ganadores serán contactados por correo electrónico antes del 31 de agosto de 2026 (la "Fechade anuncio" ). El Promotor enviará el nombre y el condado de los ganadores a cualquier persona que escriba en el plazo de un mes desde la Fecha de cierre del Concurso solicitando información de los ganadores y que adjunte un sobre que incluya su dirección a la dirección del Promotor que se indica al comienzo de esos Términos. Si no deseas que tu apellido y condado sean publicados o puestos a disposición, ponte en contacto con el Promotor. En dichas circunstancias, el Promotor deberá proporcionar igualmente la información y la participación ganadora a la Autoridad de Normas de Publicidad del Reino Unido si se le solicita.
REQUISITOS Y PAÍSES PARTICIPANTES	Para participar en el Concurso es necesario que hayas alcanzado la mayoría de edad en tu jurisdicción de residencia. El Concurso está abierto a todas las personas elegibles residentes en el Reino Unido, Estados Unidos. Canadá (excepto Quebec), Australia, Austria, Bélgica, Irlanda, Francia, Italia, España y Alemania. Quedan excluidos de la participación los siguientes grupos: a) empleados del Promotor y sus empresas asociadas o empresas del grupo; b) cualquier persona relacionada profesionalmente con el Concurso, incluidos los empleados de los distribuidores y minoristas de Charlotte Tilbury Beauty; y c) miembros de las familias inmediatas o hogares de (a) a (b) anteriores. Al entrar al Concurso, los participantes confirman que reúnen los requisitos para competir y para reclamar el Premio, y que toda la información presentada por ellos es verdadera y exacta. La decisión de si se han cumplido los requisitos de participación será exclusiva del Promotor, quien puede solicitar pruebas o una confirmación a los participantes antes de otorgar los premios. El Promotor puede facilitar la traducción de estos Términos, previa solicitud y cuando lo requiera la legislación.
RECLAMACIÓN DEL PREMIO	El Promotor hará todos los esfuerzos razonables para contactar con los ganadores. Si no se puede contactar con los ganadores, no están disponibles o no han reclamado su premio en un plazo de siete (7) días a partir de la Fecha de anuncio, el Promotor se reserva el derecho de ofrecer el Premio al siguiente participante elegible seleccionado entre las participaciones correctas que se recibieron durante el Período del concurso. El Premio no podrá ser reclamado por un tercero en nombre del concursante. El Promotor no se hace responsable si el participante no puede aceptar el Premio. El Premio se enviará a la dirección postal proporcionada por el participante/los participantes a través de un servicio de mensajería en un plazo de 30 días a partir de la Fecha del anuncio. El Promotor no se hace responsable de que el Premio se pierda, se retrase o se dañe en la publicación.
PROTECCIÓN DE DATOS	Consulta la sección Selección de ganadores y Notificación con respecto al anuncio de los ganadores. Al formar parte del Concurso, los participantes reconocen que el Promotor (y las empresas de su grupo actuando en su nombre) puede procesar, almacenar, distribuir y/o utilizar la información (incluidos los datos personales) que estos proporcionan al entrar en el Concurso y durante el proceso de participación para los siguientes fines, que son de interés legítimo del Promotor según las leyes de protección de datos: (i) permitirle administrar la entrada de los participantes, incluida la decisión de si cumple con estos Términos; (ii) notificar a los participantes si son los ganadores; (iii) compartirlos con empresas o agentes que colaboran en la organización del Concurso y en la entrega del premio; (iv) anunciar a los ganadores del Concurso en cualquier medio de comunicación o de prensa y responder a las preguntas de terceros sobre quién es el ganador; o (v) para cualquier otro fin razonable y relacionado con el Concurso. A los efectos del Concurso, el Promotor solamente compartirá los datos personales de los participantes con aquellos miembros de su grupo empresarial y terceros proveedores de servicios que lo requieran para los fines indicados en el párrafo a) anterior. Para obtener más información acerca de la forma en la que el Promotor utiliza los datos personales, y acerca de tus derechos según las leyes de protección de datos, consulta la política de privacidad aquí: Reino Unido UE Alemania Francia Irlanda Australia
GENERAL	Si el Premio implica fechas fijas, el participante ganador será el responsable de asegurarse de que tanto él como cualquier invitado nominado (si corresponde) estén disponibles. Mientras use el Premio, ni ganador ni su invitado (si corresponde) deberán mostrar o publicitar eslóganes políticos ni lenguaje homófobo, imágenes de naturaleza lasciva o explícitamente sexual, imágenes que contengan logotipos de competidores y patrocinios de marca abierta, o cualquier otra acción que se considere marketing de emboscada o contenido difamatorio, obsceno, ilegal, vulgar, ofensivo, que resulte inadecuado de alguna otra manera o infrinja los derechos de otros (incluidos los derechos de propiedad intelectual). El Promotor no aceptará ninguna responsabilidad por las participaciones que estén incompletas, que se hayan perdido o que hayan sufrido daños o retrasos durante el envío (si corresponde), independientemente de la causa, lo que puede incluir fallos postales, del equipo o técnicos, o fallos de hardware o software de sistemas, satélites, redes, servidores u equipos informáticos de cualquier tipo. El Promotor se reserva el derecho, a su entera discreción, de descalificar de la participación en el Concurso a cualquier persona de la que tenga motivos para creer que está manipulando el funcionamiento del Concurso o que está actuando de cualquier manera que el Promotor considere que está violando estos Términos, las leyes o los reglamentos pertinentes o los derechos de terceros. Si el Promotor descubre posteriormente que el participante ganador no es apto, ha violado estos Términos o es sospechoso de participar en cualquier otro juego sucio o conducta no ética, entonces el Promotor se reserva el derecho (a su absoluta discreción) de no otorgar el premio a ese participante y otorgar el premio a otro participante que será seleccionado por el Promotor. En ese caso, el participante ganador original se compromete a devolver el premio (a su cargo) inmediatamente al Promotor. No se otorgará ningún Premio alternativo al participante ganador original. El Promotor no se hace responsable de ningún daño o pérdida sufridos por cualquiera de los participantes, si dichos daños o pérdidas no fueron una consecuencia razonablemente prevista del incumplimiento de estos Términos en el momento de inscribirse en el sorteo, o si el Concurso no se celebra según lo planeado. No sé responsabilizará al Promotor en caso de que las terceras partes involucradas en este Concurso no cumplan sus obligaciones, si bien el Promotor siempre se esforzará por minimizar las consecuencias de dicho incumplimiento para los participantes. Ninguna parte de estos Términos se interpretará para excluir la responsabilidad del Promotor: (i) por muerte o lesiones personales como resultado de su negligencia; (ii) por fraude; o (iii) más allá de lo permitido por la ley. El Promotor se reserva el derecho de anular, suspender, cancelar o modificar el Concurso cuando sea necesario y sin previo aviso. El Promotor se reserva el derecho de cancelar o modificar estos Términos en cualquier momento sin previo aviso. Al participar en la Promoción, el participante acepta indemnizar al Promotor por todas y cada una de las acciones, reclamaciones, daños, gastos o responsabilidades ("Pérdidas") sufridas o incurridas directa o indirectamente por nosotros como consecuencia de cualquier incumplimiento o presunto incumplimiento, no acatamiento o no observación por parte del participante de cualquier acuerdo, condición, obligación o garantía por parte del participante especificados en el presente documento. Por la presente, el participante exime y libera al Promotor y a todas sus partes y entidades matrices, afiliadas, subsidiarias o anexas de cualquier reclamación, acción o demanda que pueda surgir del uso de la inscripción o que esté relacionada con la misma. En caso de que el Concurso tenga lugar en el sitio de una red social, el Concurso no estará de ninguna manera patrocinado, respaldado, administrado o asociado con esta red social, y el participante aceptará indemnizar a la red social por todas y cada una de las acciones, reclamaciones, daños, gastos o responsabilidades sufridas o incurridas directa o indirectamente por la red social como consecuencia de cualquier incumplimiento o presunto incumplimiento, no acatamiento o no observación por parte del participante de cualquier acuerdo, condición, obligación o garantía especificados en el presente documento que sean responsabilidad de dicho participante. El Promotor puede asignar el beneficio de estos Términos en su totalidad o en parte a cualquier compañía del grupo y/o a cualquier tercero. Estos términos se regirán por las leyes británicas, y las partes se someterán a la jurisdicción no exclusiva de los tribunales de Inglaterra y Gales.

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