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returns information

We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Refunds can take up to 21 working days to show in your account.

For our full return policy and the answers to other frequently asked questions, please visit our Customer Care Help Centre here.

Please follow the instructions under the START A RETURN section to register your return and receive a shipping label or QR code, if applicable. Registering your return will ensure we can process it as quickly as possible. You will be notified by email once your refund has been processed.

Start A Return

Please fill the form below so we can locate your order

You can find the details in the Order Confirmation email or in My Account

 
 
 

INFORMATION ON OUR RETURN PROCESS

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1. Please register your return by entering your email and order number in the fields above. You can find the details in your order confirmation email or in ‘My Account’.

2. Select the items you would like to return.

3. Choose a return method.

4. Return your parcel using your chosen drop off point and courier method. Pack your returns in the original packaging. If you are using your own box or bag to return your items, please ensure you enclose a note with your full name, email address and order number.