RETURNS INFORMATION

Due to higher volumes than usual and additional hygiene measures in place at our fulfilment centres as a result of Covid 19, returns are taking up to 21 working days to be processed.

We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Refunds can take up to 10 working days to show in your account.

We’ve improved our returns process. Please follow the instructions below so that we can process your return as quickly as possible. You will be notified by email once your returns have been received and processed.

Returns Policy

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Due to higher volumes than usual and additional hygiene measures in place at our fulfilment centres as a result of Covid 19, returns are taking up to 21 working days to be processed.

We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. Just return the item in its original packaging within 30 days of receiving your order, and enclose the completed returns form in your parcel. We are able to accept the return of unused or gently used items for a full refund.

Please note that liquids cannot be returned via the An Post service. More information can be found on: https://www.anpost.com/Post-Parcels/Sending/Sending-Guide/Prohibited-Items

For reasons of health and safety we will only be able to offer a refund on unused or gently used items. If we receive a return that appears to be used we will regrettably not be able to offer a refund, or return the item to you.

Please note: For all bundle purchases, individual components may not be returned separately.

Please follow the instructions below so that we can process your return as quickly as possible.

  • On the delivery note enclosed in your order please tick refund and enter one of the reason codes. Please note exchanges are not accepted.
  • Pack your returns in the original packaging and label with the address below;

    Charlotte Tilbury Returns
    Appelweg 12 A/B
    4782PX Moerdijkk
    The Netherlands
  • You will be responsible for arranging to have the item(s) returned to us and for any costs incurred. We strongly recommend that you use a trackable courier service to return your items to us, as we will be unable to offer refunds on items that do not reach us.
  • You will be notified by email once your returns have been received and processed.