returns information

We are able to accept the return of unused or gently used items for a full refund within 30 days of their purchase. Refunds can take up to 10 working days to show in your account.

If you place an online order between 8th November - 28th December 2022 you have until 31st January 2023 to return it. For orders placed after the 28th December 2022, the normal 30 day returns policy applies.

We’ve improved our returns process. Please follow the instructions below so that we can process your return as quickly as possible. You will be notified by email once your returns have been received and processed.

Start A Return

Please fill the form below so we can locate your order

You can find the details in the Order Confirmation email or in My Account

 
 
 

INFORMATION ON OUR RETURN PROCESS

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1. Please register your return by entering your email and order number in the fields above. You can find the details in your order confirmation email or in ‘My Account’.

2. Select the items you would like to either return/exchange.

3. Choose a return method.

4. Return your parcel using your chosen drop off point and courier method. Pack your returns in the original packaging. If you are using your own box or bag to return your items, please ensure you enclose a note with your full name, email address and order number.