Frequently Asked Questions

You can purchase Charlotte Tilbury products via our website or in one of our stores listed on our stockists page.

If you would prefer to place an order over the phone please call 1-855-528-8495, Monday – Friday, between 9:30am – 6pm (EST), where a member our Customer Service team will be happy to help.

Once your order has been dispatched you will received an email containing a tracking number that can be used on Fedex.com. You may also check on the status of your order by logging into your account on our website and clicking the ‘my orders’ tab on the left hand side.

Currently purchases made on charlottetilbury.com/us are not eligible for delivery outside of the U.S. Alternatively, we recommend that you consider shopping on our CA, UK, IE, NL, and AU websites. For purchases shipping to Qatar, Kuwait, and the United Arab Emirates, please shop on our Global Website

For full delivery options please see our delivery information page.

We accept all major credit cards (Visa, Visa Debit, MasterCard and American Express, Diners Club, Discover), as well as PayPal.

We are required to charge sales tax in nexus states, the total cost of the sales tax varies according to each state. If applicable this charge will be added to your order automatically at checkout once you have entered your delivery address.

We are able to accept the return of unused items for a full refund within 30 days of their purchase. Please use the returns form enclosed with your order to return or exchange your goods. For our full returns and refunds policy please visit our returns page.

No. All Charlotte Tilbury products must be returned to the website they were originally purchased from.

Should your items arrive damaged you can use the free returns label, in the original packaging, to return it to us. Alternatively you may contact Customer Service who will arrange a replacement for you.

Should you experience a reaction to one of our products then please contact our Customer Service team on 1-855-528-8495 or email us at [email protected]

If you require advice on products, shades or ingredients then please contact a member of Team Tilbury on 1-855-528-8495 or email us at [email protected] who will be able to use their expertise to help you make the right choice.

If you would like to discover your perfect match of Foundation please use our Foundation Finder. You will get Charlotte's personalized prescription of Light Wonder or Magic Foundation in minutes!

We do not test on animals, nor do our suppliers.

Yes, we do have a Pro-Artist discount available, please visit our Pro-Artist page for more information.

To become a member of Charlotte Tilbury Pro, fill in the application form on the Pro area of charlottetilbury.com and email your finished application form to [email protected] along with scans of the required documentation.

If you would like to enquire about job opportunities at Charlotte Tilbury please send your résumé through to [email protected] where your details will be reviewed and kept on file for future openings.

You can hear the latest Charlotte Tilbury news by signing up to our email newsletter on the website. Simply enter your name and email here.

For all other queries please contact our Customer Service team on 1-855-528-8495 or email [email protected]