Free Ground Shipping
On All Orders
We hope you love our products, but if for any reason you do need to return something to us, returns and exchanges are easy. Just return the item in its original packaging within 30 days of receiving your order, and enclose a completed Returns Form in your parcel.
For reasons of health and safety we will only be able to offer a refund or exchange on unused items.
Please follow the instructions below so that we can process your return as quickly as possible.
You will be notified by email once your returns have been received. Please allow up to 14 business days for processing.
If your goods are received as faulty or damaged once opened please contact us at firstname.lastname@example.org or call 1-855-528-8495 within 48 hours of receiving your order.
If you wish to return an item you received as gift, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at charlottetilbury.com/us/.