Free Shipping and Returns
On all orders
The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.
There is no charge imposed by Charlotte Tilbury for accessing the Website but you must pay the cost of the communications link you use to visit the website.
Access to the Website may be suspended, restricted or terminated at any time without notice.
Goods supplied from the Website are supplied by Charlotte Tilbury Beauty Inc.
The registered address of Charlotte Tilbury Beauty Inc is c/o National Registered Agents Inc, 160 Greentree Drive, Suite 101, Dover, De 19904.
Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications made by us until we accept your order are invitations to treat only and are not confirmed offers. This means that if Goods or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, Charlotte Tilbury shall not be obliged to sell you those goods.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by our licensor or us.
You acknowledge and agree that the material and content contained on this Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Charlotte Tilbury word mark, logo device and product names are registered trademarks of Islestarr Holdings Limited.
Merchandise availability on our website is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at +855-528-8495. You will receive a shipping confirmation email once your items have shipped
Charlotte Tilbury Beauty Inc. products displayed on the Site are quoted in U.S. dollars, unless otherwise indicated.
Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.
Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Charlotte Tilbury Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Charlotte Tilbury Website, or any transaction that may be conducted on or through the Charlotte Tilbury Website including but not limited to, implied warranties of satisforge quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Charlotte Tilbury Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Charlotte Tilbury Website.
The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods or Products.
This does not affect your statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Charlotte Tilbury website and any information provided to or taken from the Charlotte Tilbury website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other then fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and Charlotte Tilbury Beauty in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.
Enter your unique promotional code (the Code) on your next order from www.charlottetilbury.com (the Website) and receive 10% off your next purchase (the Discount). Your Discount will apply to the total value of all products added to your bag.
HOW TO PARTICIPATE
Place your order on the Website using the Code before April 29 2018 to receive your Discount. Any orders placed after this date will not be eligible for the Promotion. By participating, all customers will be deemed to have read, accepted and be bound by these terms. The promoter reserves the right to cancel or amend the Promotion where it becomes necessary to do so. The Promotion cannot be used in conjunction with any other promotional codes or e-gift cards.
These terms and conditions (the Terms) apply to the Refer A Friend Promotion available on http://www.charlottetilbury.com/us/ and (the Website).
The Promoter is Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 8037372, whose registered office is at 50 Brook Green, Hammersmith, London, W6 7BJ (Promoter).
Refer A Friend, meet the qualifying conditions and both you and your friend will receive a promo code entitling you to the advertised referral offer. (The Refer A Friend Promotion).
If you are an existing customer and subscribe to receive the Promoter’s marketing emails you will be able to refer a friend. Simply enter your name and email address in the “Share the Magic” offer box and click “Invite Friends”. You will then have the opportunity to send a referral link containing a promo code to a friend either via email, via Facebook or via a Link (which can be copied onto Twitter, Instant Messenger, or SMS). You can refer an unlimited number of friends.
In order for the referred friend to qualify for the promo code and receive the referral offer that person must be:
• a new customer (e.g they cannot have an existing http://charlottetilbury.com account under an alternate email address)
• use the referral link to obtain the promo code.
• make a purchase on the Website for any products available on the Website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (Qualifying Products).
• meet the minimum spend as listed on Qualifying Products (the Qualifying Amount) before the promo code expires (within 90 days of receipt).
Once the referred friend has spent the Qualifying Amount, referring customers will then receive their own promo code for the advertised referral offer. In order to use the promo code the referring friend must also spend the Qualifying Amount on the Qualifying Products before the promo code expires (within 90 days of receipt).
FURTHER REFERRAL TERMS
The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one promo code per referred person. In the event a referred friend returns a purchased item and their order value decreases below the Qualifying Amount, the promo code awarded to the referring customer will be rescinded. Customers may not refer anyone who has an existing http://charlottetilbury.com account under an alternate email address.
The Friend Reward cannot be claimed by the same person making the referral.
Any abuse of this offer, as determined by us in our sole discretion, may result in the rescission of the referring customer's referral promo code and the referred person's promo code as well as both parties' inability to participate in this or future promotions. Referral promo codes cannot be applied to previous purchases, and are not redeemable for cash. This referral program is subject to modification or termination at any time without notice in our sole discretion.This offer is not valid for customers referring friends who share the same postal address.
LIMITATION OF LIABILITY
So far as permitted by law, the Promoter will not be held responsible for:
(a) the failure to fulfil the obligations of third parties involved in this Refer-A Friend Promotion, although the Promoter will always endeavour to minimise the effect to the participants of any such failure;
(b) any postponement or cancellation of the Refer-A Friend Promotion; and
(c) any changes to the referral offer.
Nothing in these Terms shall operate to exclude the Promoter’s liability: (a) for death or personal injury as a result of its negligence; (b) for fraud; or (c) further than is permitted by law.
DATA PROTECTION AND PUBLICITY
Entrants acknowledge that, by entering into this Refer A Friend Promotion their personal data may be used for direct marketing purposes by the Promoter. Entrants can opt-out of direct marketing at any time by following the unsubscribe links on any marketing received.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Refer A Friend Promotion where it becomes necessary to do so without prior notice.
The Promoter reserves the right to cancel or amend Terms at any time without prior notice and to communicate the changes to customers by updating these Terms on the Website.
These Terms shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
These terms and conditions apply to the Find the Heart Promotion available on the following Charlotte Tilbury websites (the Websites):
2. The Promoter
Islestarr Holdings Limited, a company registered in England and Wales with company number 07712458, whose registered office is at 50 Brook Green, Hammersmith, London, W6 7BJ [email protected] (Promoter).
3. The Promotion
Find the Beauty Filters heart on the Website applicable to you, fill in the entry form and be in with a chance to win the entire filter range of the Beauty Filters Collection (Promotion).
4. The Prize
4.1. The prize is a combination of the entire range of the Beauty Filters Collection including Hollywood Flawless Filter, Bigger Brighter Eyes Palettes, Legendary Lashes Volume 2, Pretty Youth Glow in both shades, Collagen Lip Bath, Cheek Hug Brush, selected by the Promoter at its sole discretion (Prize).
4.2. There is 1 Prize available to be won.
4.3. Prizes are subject to availability. There is no cash alternative for the Prize and the Promoter reserves the right to substitute the Prize with a prize of equal or greater value.
4.4. The Prize is exclusive of delivery costs.
4.5. The Promoter is not responsible for any additional costs and/or expenses in relation to the Prize including (without limitation) travel costs, other than any specifically listed as part of the Prize above and for the specified periods of time (where applicable).
4.6. A winner shall not, while using the Prize, display or publicize any political slogans or homophobic language, images of a lewd or explicitly sexual nature, images containing logos of competitors and overt brand sponsorship or anything else deemed to be ambush marketing, or content which is defamatory, obscene, illegal, vulgar, offensive or otherwise unsuitable or infringes others’ rights (including intellectual property rights).
5. How to Enter
5.1. The Promotion will run from 8.00am GMT on 17th May 2018 to 23:59 GMT on 24th May 2018 (Closing Date). Entries made before or after these dates and times shall not be eligible.
5.2. To enter the Promotion simply find and click on the Beauty Filter heart shown on the Website applicable to you. By clicking on the heart, you will be redirected to an entry form on the Website which you must fill in and submit.
5.3. The Promotion is free to enter, no purchase is necessary.
5.4. The Promoter will not accept responsibility for entries that are incomplete, lost, damaged or delayed in transit, regardless of cause, including, for example as a result of any postal failure, equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
5.5. By entering, all entrants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
5.6. The Promoter accepts no responsibility for the ordered products and the Prize being lost or delayed in the post.
5.7. For help with participating in the Promotion, Customer Care should be contacted at [email protected]
6.1. The Promotion is open to all residents, aged 16 years or over at the date of entry in all countries where the participating Websites ship to, except:
(a) employees of the Promoter and its associated companies or group companies;
(b) anyone professionally associated with the Promotion; or
(c) members of the immediate families or households of (a) and (b) above.
6.2. In entering the Promotion, entrants confirm that they are eligible to do so and eligible to claim the Prize. The Promoter may require entrants to provide proof of such eligibility.
6.3. By entering the Promotion, all entrants warrant that all information submitted by them is true and accurate.
6.4. Only the first entry for each entrant will be considered, multiple entries will not be counted.
6.5. The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.
6.6. If the Promoter subsequently discovers that a winner is ineligible, has breached these terms and conditions or is suspected of engaging in any other foul play or unethical conduct, then the Promoter reserves the right (at its absolute discretion) not to award the Prize to that winner and award the Prize to another winner who will be selected at random. In that event the original winner agrees to return the Prize (at his/her expense) immediately to the Promoter. No alternative prize will be awarded to the original winner.
6.7. Entries cannot be returned.
7. Winner Announcement
7.1. Six winners will be selected at random from a pool of eligible entrants with correct entries submitted before the Closing Date.
7.2. The winners will be announced via email on 29th May 2018 (Announcement Date).
7.3. The decision of the Promoter is final and no correspondence or discussion will be entered into.
7.4. The Promoter will contact the winners as soon as practicable after the Announcement Date, using the telephone number or email address provided with their entries. The Promoter will not amend any contact information once the entry form has been submitted.
7.5. The Promoter will send the name and county of the winners to anyone who writes within one month after the Closing Date of the Promotion requesting details of the winners and who encloses a self-addressed envelope to the address set out in Condition 2.
8. Claiming the Prize
8.1. The Promoter will make all reasonable efforts to contact the winners. If the winners cannot be contacted or are not available, or have not claimed their Prize within 14 days of the Announcement Date, the Promoter reserves the right to offer the Prize to the next eligible entrant selected from the pool of correct entries that were received before the Closing Date.
8.2. The Prize may not be claimed by a third party on winner’s behalf.
8.3. The Promoter does not accept any responsibility if the winner is not able to take up the Prize.
8.4. The Prizes will be dispatched to the postal address supplied by the winners via royal mail recorded delivery or courier within 28 days of the Announcement Date. A signature may be required upon delivery. The Promoter accepts no responsibility for the Prizes being lost or delayed in the post.
9. Limitation of Liability
9.1. The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the prize draw was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.
9.2. The Promoter will not be held responsible for the failure to fulfil the obligations of third parties involved in this Promotion, although the Promoter will always endeavour to minimise the effect to the entrants of any such failure.
9.3. Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:
(a) for death or personal injury as a result of its negligence;
(b) for fraud; or
(c) further than is permitted by law.
10. Ownership of Promotion entries and intellectual property rights
10.1. All entries and any accompanying material submitted to the Promoter will become the property of the Promoter on receipt and will not be returned.
10.2. By submitting your entry and any accompanying material, you agree to:
(a) assign to the Promoter all your intellectual property rights with full title guarantee; and
(b) waive all moral rights,
in and to your entry and otherwise arising in connection with your entry to which you may now or at any time in the future be entitled to under the Copyright, Designs and Patents Act 1988 as amended from time to time and under all similar legislation from time to time in force anywhere in the world.
10.3. Prize winners agree for the Promoter to use, display, publish, transmit, copy, edit, alter, store or re-format entries and make entries available on its website and any other media, whether now known or invented in the future, and in connection with any publicity of the Promotion to the extent permitted by applicable law.
10.4. By submitting their entry, entrants confirm that:
(a) images and other submissions are original works, are not defamatory and do not infringe third-party rights;
(b) there are no conflicting agreements in place that restrict usage of these images or other submissions;
(c) they have consent to use any third-party image in the entry and rights have been waived for that use. If a third party image is of a person under 18, parental or guardian consent must be given; and
(d) they will produce evidence of any required consents at the Promoter’s request, or risk being disqualified from entering the Promotion.
11. Data Protection and Publicity
11.1. By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:
(a) to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;
(b) to notify entrants if they are the winner;
(c) to share with organisations or agents assisting with the conduct of the Promotion and fulfilment of the Prize; and
(d) to announce the winner of the Promotion in any media or press.
11.2. The Promoter will only disclose entrants personal data to those of its group companies and third party service providers who need it for the purposes listed in paragraph 11.1 above. The Promoter will only retain entrant’s personal data for 12 months.
11.3. Prize winners further agree to participate in any reasonable publicity required by the Promoter without further consent or payment.
12.1. The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice.
12.2. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.
12.3. These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.