Shipping Information


We offer FREE Ground Shipping on all orders. Most in-stock items will arrive on your doorstep 2-3 days after receipt of your order.

Place your order before 4pm EST weekdays in order for it to be processed on the same day. For more information please see the chart below or call our Customer Service Team on 1-855-528-8495. Please note the special location exceptions listed below will require additional delivery time.

Shipping Option Charge
Ground Shipping 2-3 Days FREE on all orders
Standard 2 Days $10
Express Next Day $20
Fast 'N' Fabulous $15 or free on all orders over $250
2 Day Delivery & packaged in a luxury gift box

US Shipping Methods & Arrival Times

Order Before 4pm EST Standard 2 Day Express Next Day
Sunday Wednesday Tuesday
Monday Wednesday Tuesday
Tuesday Thursday Wednesday
Wednesday Friday Thursday
Thursday Monday Friday
Friday Tuesday Monday
Saturday Wednesday Tuesday


  • Unfortunately we do not currently ship to PO boxes
  • Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.
  • Expedited orders shipping to Alaska and Hawaii require an additional day to deliver.
  • Rural domestic addresses require one or more additional days to deliver.


Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.


All orders ship Monday - Friday, excluding federal holidays within the United States. For Standard 2 Day shipping, and Express Next Day: orders must be placed by 4pm EST to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution center on the following holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus
  • Thanksgiving
  • Christmas


When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail. You may also call our Customer Service team to track your order 1-855-528-8495.


Please call our Customer Service Team on 1-855-528-8495. Monday to Friday, between 9:30am and 6pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservice@charlottetilbury.com. Please note emails will also be answered within the working hours above.


If you wish to return or exchange your order please click here to see our returns and exchange procedure.

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