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Charlotte's Magic Cream
Scent of a Dream
Filmstar Bronze & Glow
Full Fat Lashes
The Rock Chick
The Uptown Girl
The Golden Goddess
The Glamour Muse
The Vintage Vamp
The Dolce Vita
Glowing, Pretty Skin Palette
Palette Of Pops Starlight
10 ICONIC LOOKS
PILLOW TALK LOVE STORY
Welcome to our Canadian site for www.charlottetilbury.com/ca (the “Website”). References to “we”, “us” and/or “our” throughout the Website”) is to Charlotte Tilbury Beauty Canada Inc (“CTBC”).
CTBC (referred to in these Terms of Sale as “CTBC”, “we”, or “us”) is a company registered in Canada, whose registered number is 926227-0 and whose registered address is at 199 Bay Street, Suite 5300 Commerce Court West, Toronto ON M5L 1B9.
Your use of the Website
You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.
You are permitted to download and print content from the Website solely for your own personal use. Website content, including without limitation, all information, data, products, materials, services, software applications and tools, design elements, text, images, photographs, illustrations, audio and video contents, artwork and graphics contained therein or otherwise made available to you in connection therewith (collectively, the “Content”), must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the Content or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.
As part of the registration process, you will be required to provide us with certain information, such as your name, email address, country of residence and a password that is unique to the Account. You may also be required to provide us with payment and banking information to facilitate payments from your Account. You agree that you will provide accurate, current and complete information about yourself and promptly update all information in your Account to ensure that your Account is accurate, current and complete. You may update or change your Account settings at any time. You are not permitted to transfer or sell your Account to any other person.
You are responsible for maintaining the confidentiality of your password. You must notify us if you become aware of a potential breach of security, such as the unauthorized disclosure of your password. You acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by, or in connection with the unauthorized use of your Account.
You have the right to close your Account at any time once all obligations associated with the Account have been completed.
Intellectual property rights
CTBC and its Affiliates (defined below) are the owner or licensee of all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights around the world existing in or in relation to the Website ("IPR"). An affiliate is any entity that directly or indirectly controls, is controlled by, or is under common control with another entity (Affiliates).
You are permitted to use the Content only as expressly authorised by us.
You acknowledge and agree that the Content contained on this Website is made available for your personal non-commercial use only and that you may download the Content onto only one device for such purpose. Any other use of the Content is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of the Content.
You are not permitted to use any of our intellectual property (including our registered or unregistered trademarks and/or copyright) without our prior written approval. This can be requested by contacting us (refer to the Contact Us section for more details).
Whenever you post content, such as a product review, to our Website you must comply with these provisions:
You may only use this Website for lawful purposes. You must ensure that any comment that you intend to post or upload to our Website or provide to us via this Website:
• does not contravene any applicable laws or contravene any person's legal rights (such as, by way of example only, a duty of confidence) or promote, advocate or assist any illegal activity (such as, by way of example only, copyright infringement or computer misuse);
• is not indecent or obscene, does not contain any sexually explicit material and does not promote or refer to sexual activity;
• is not abusive, offensive, hateful, threatening or inflammatory, is respectful of other people’s privacy and is not likely to harass, upset, embarrass, alarm, deceive, inconvenience or annoy anyone;
• does not promote violence;
• is not used to impersonate anyone or to misrepresent identity or affiliation with any person or organisation;
• is not libellous or defamatory;
• does not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• does not infringe any copyright, database right or trade mark of any person;
• does not give the impression that it emanates from us (unless that is in fact the case);
• is accurate (where it contains statements); and
• only contains opinions if they are genuinely held (and which must not breach any of the other requirements as to content).
You hereby acknowledge and agree that you are solely responsible for the form, content and accuracy of any comments that you post on the Website and that you will indemnify us for any breach of this clause. This means that you will be responsible for any loss or damage we suffer as a result of anything you upload or post to our Website that does not comply with these terms. We reserve the right to remove material from the Website at any time without notice. We have the right to disclose your identity and other relevant information to law enforcement authorities where it is reasonable for the purposes of investigating a contravention of a law that has been, is being or is about to be committed. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded to our Website by you constitutes a violation of their intellectual property rights or of their right to privacy. Your right to use this Website will cease immediately if you breach any of the provisions of this clause. Any content you post or upload to our Website will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.
Limitation of Liability
The limitations on our liability to you in this section shall apply whether or not we have been advised of or should have been aware of the possibility of any such losses arising.
Some Provinces and Territories do not allow for the exclusion of warranties (including the province of Quebec).In these provinces and territories, you have only the warranties that are expressly required to be provided in accordance with applicable law.
In all other provinces and territories, except as expressly provided herein, your use of the Website is provided to you “as is” and “as available”. We expressly disclaim all other representations, warranties and conditions, express or implied, including, without limitation, any representation, warranty or condition of merchantability, fitness for a particular purpose, title, or non-infringement, or any warranty arising from a course of dealing, performance, or trade usage. Your sole and exclusive remedy, and our sole obligation to you or any third party for any claim arising out of your use of the Website, is that you are free to discontinue your use of the Website at any time.
Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.
Any material and information presented by CTBI on the Website or with any products sold through the Website is intended to be used for informational purposes only. Any statements and products are not intended to diagnose, treat, cure or prevent any condition or disease. All products should be used strictly in accordance with their instructions, precautions and guidelines. You should always check the ingredients for products to avoid potential allergic reactions. Use of the Website is not meant to serve as a substitute for professional medical advice. Please consult with your own physician or health care practitioner regarding the use of any goods, products or information received from the Website before using or relying on them. Your physician or health care practitioner should address any and all medical questions, concerns and decisions regarding the possible treatment of any medical condition. CTBI does not give or intend to give any answers to medical related questions and the Website is not a substitute for any medical professional or medical resource. CTBI does not represent itself as a physician nor is this implied.
Third Party Links
This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website.
Privacy and Personal Information
We will not sell, distribute or lease your personal data to third parties. However, we may share your personal data with third parties where we have your consent to do so (as per our Privacy and Cookies Policy) or are required by law to do so.
Termination and Suspension
Further key terms
Goods offered for sale through the Site are supplied by Company.
Your submission of an order through this Site represents an offer to purchase goods and/or products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications made by us until we accept your order are invitations to treat only and are not confirmed offers. This means that if goods or products are shown on the Site but are unavailable or incorrectly priced or otherwise incorrectly described, we are not be obliged to sell you those goods or products.
For shipping information please see our delivery page.
For our return policy please see returns page.
By using the Site, you represent, warrant and covenant that (a) you are 18 years of age or older; (b) your use of the Site does not violate any applicable law, rule or regulation and you shall comply with all of the terms and conditions set forth herein; (c) you shall make timely and satisfactory payment for any products purchased by you on or in connection with the Site and (d) all registration information, including, without limitation, payment information (e.g., credit card, debit card information, etc.), you submit is truthful and accurate and you shall maintain and promptly update the accuracy of such information. If you provide information that is untrue, inaccurate, not current or incomplete, or we suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration (in whole or in part) and refuse any and all current or future use of the Site (or any portion thereof), in our sole discretion, with or without notice to you, and without liability or obligation to you or any third party.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized herein or as otherwise expressly authorized by us or the applicable licensor. Nothing contained on this Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by us or by any third party.
You acknowledge and agree that the material and content contained on this Site is made available for your personal non-commercial use only. Any other use of material and content of the Site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Charlotte Tilbury word mark, logo device and product names are registered trademarks of Islestarr Holdings Limited.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at [+1-855-528-8495].
You will receive a shipping confirmation email once your items have shipped.
Company’s prices displayed on the Site are in Canadian dollars, unless otherwise indicated. All prices are subject to applicable consumption taxes including, without limitation, harmonized sales tax.
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.
In order to access and use certain content, features, or functionality of the Site including, without limitation, providing product reviews, we may require you to register for the Site and have a unique username and password combination (“User Credentials”) and provide certain additional information, which may include, without limitation, your name, address, telephone number (collectively, a “User Account”). If you elect to become a registered user of the Site, you are responsible for maintaining the strict confidentiality of your User Credentials, and you shall be responsible and liable for any access to or use of the Site by you or any person or entity using your User Credentials, whether or not such access or use has been authorized by you or on your behalf. You agree to (a) immediately notify Company of any unauthorized use of your User Credentials or User Account, or any other breach of security, and (b) ensure that you log off from the Site at the end of each session. It is your sole responsibility to (i) control the dissemination and use of your User Credentials and User Account, (ii) update, maintain and control access to your User Credentials and User Account, and (iii) cancel your User Account on the Site. We reserve the right to deny access, use and registration privileges to any User of the Site if we believe there is a question about the identity of the person trying to access any account or element of the Site. Company shall not be responsible or liable for any loss that you incur as a result of someone else using your User Account and/or password.
The Site may provide you and other users with an opportunity to post or otherwise make available comments and other information or content via the Site (“User Content”). By submitting User Content, you acknowledge and agree that the term “User Content” also includes, without limitation, and refers to all of the information you submit or we may receive that is related to your User Content. You further acknowledge and agree that by posting, uploading, displaying, transmitting or otherwise providing the User Content, you authorize us to treat such User Content as non-confidential and non-proprietary, and are granting us and our affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of our business and the businesses of our affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You agree that we may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.
You understand, acknowledge and agree that all User Content is the sole responsibility of the person from which such User Content originated. This means that you are solely and entirely responsible for the consequences of all User Content that you submit, upload, post, email, display, transmit or otherwise make available. We do not guarantee the accuracy, integrity, quality or content of any User Content. Under no circumstances shall we be liable in any way for User Content, including, without limitation, errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of any User Content submitted, uploaded, posted, emailed, displayed, transmitted or otherwise made available.
We do not verify the accuracy or authenticity of any User Content, and makes no representations or warranties with respect to any User Content.
Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied, in relation to its accuracy. The Site is provided on an “as is” and “as available” basis without any representation, warranty or condition of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site. ALL IMPLIED REPRESREPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THIS SITE, AND ALL CONTENT, PRODUCTS AND SERVICES OBTAINED THROUGH IT, AND ALL USER CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, ARE HEREBY DISCLAIMED.
We make no warranty that the Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. You agree that access to and use of this Site and the information, products and services, and content available thereon is at your own risk. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site.
You further understand and acknowledge that some messages and transmissions, including, without limitation, User Content, may not be processed in a timely fashion and some features or functions may be restricted or delayed or become completely inoperable. As a result, you acknowledge and agree that Company assumes no liability, responsibility or obligation to transmit, process, store, receive or deliver transactions or User Content or for any failure or delay associated with any User Content and you are hereby expressly advised not to rely upon the timeliness or performance of the Site for any transactions or User Content.
No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.
These terms and conditions (the Terms) apply to the Refer A Friend Promotion available on http://www.charlottetilbury.com/us/ and (the Website).
Charlotte Tilbury Beauty Limited, a company registered in England and Wales with company number 08037372, whose office is at 50 Brook Green, Hammersmith, London, England, W6 7BJ, (the “Promoter” or “We”). Contact email: [email protected]
The Promoter will use the services of Mention Me Ltd, a company registered in England & Wales, with company number 08382730, whose office is at 20-22 Wenlock Road, London, N1 7GU to deliver the Refer a Friend platform to customers. Their terms & conditions can be found at https://mention-me.com/help/tnc_f/site.
Have the chance for you (“Referrer”) and a friend who makes their first online purchase on www.charlottetilbury.com (“Friend”) to benefit from the Refer a Friend offer advertised on www.charlottetilbury.com at the time of the referral (“Offer”) by way of a promotional code (“Promo Code”).
To participate in the Refer A Friend Promotion, simply enter your name and email address in the “Refer a Friend” offer box. You will then have the opportunity to share a Promo Code with a friend via email, Facebook, SMS or via a Link. The Promo Code can be shared for 3 months from the date of acceptance by the Referrer.
Promo Codes will be cumulative, so if multiple qualifying referrals are made, multiple Promo Codes will be delivered to the Referrer, subject to the following limit: a Referrer may not redeem more than (i) 5 Promo Codes within any 24 hours period; (ii) 25 within the last 12 months; or (iii) GBP 1,500 of Promo Code value within the last 12 months.
In order for the Friend to qualify for the Promo Code and receive the Refer a Friend Promotion that person must:
• be a new customer (e.g. they cannot have an existing http://charlottetilbury.com account under an alternate email address);
• open the message or link sent to them by the Referrer to obtain the Promo Code;
• make a purchase on the Website for any products available on the Charlotte Tilbury website excluding (i) any bundle products/gifts or (ii) any products that are already discounted (“Qualifying Products”); and
• meet the minimum spend as specified in the Offer advertised on www.charlottetilbury.com at the time (“Qualifying Amount”) on the Qualifying Products before the Promo Code expires (within 14 days of receipt).
Once the Friend has spent the Qualifying Amount, the Referrer will receive their own Promo Code by email for the Refer A Friend Promotion. In order for the Referrer to use the Promo Code they must also redeem the Promo Code before it expires (within 90 days of receipt).
Referrers will be provided with a unique and personal sharing dashboard page to view their referrals and any offers to which they are entitled.
You must be aged 18 or over to enter the Promotion.
The Promotion is open to residents of: the United Kingdom, USA, Australia, Canada and Europe.
There is no requirement for the Referrer to be an existing Charlotte Tilbury customer.
The following groups are excluded from participating:
(a) employees of the Promoter and its associated companies or group companies;
(b) anyone professionally associated with the Promotion, including employees of Charlotte Tilbury stockists and retailers in the Participating Countries.
In entering the Promotion, participants confirm that they are eligible to do so. The Promoter may require entrants to provide proof of such eligibility. By entering the Promotion, all participants warrant that all information submitted by them is true and accurate.
FURTHER REFERRAL TERMS
The Refer A Friend Promotion is not valid in conjunction with (i) other offers or promo codes (ii) bundle products/gifts that already have a discount applied (iii) products that are already discounted or on offer. Referring customers may only earn one Promo Code per referred person. In the event a Friend returns a purchased item and their order value decreases below the Qualifying Amount, the Promo Code awarded to the Referrer will become invalid, provided that the Friend has not already used it. The Friend’s reward cannot be claimed by the same person making the referral.
Any misuse of this offer, as determined by us in our sole discretion, may result in the invalidation of the Referrer’s Promo Code and the Friend’s Promo Code, as well as both parties being disqualified from participating in this or future promotions. Promo Codes cannot be applied to previous purchases, and are not redeemable for cash. This Refer A Friend Promotion is subject to modification or termination at any time without notice in our sole discretion.
Bulk email distribution, distribution to strangers, or any other promotion of a personal link in a manner that would constitute or appear to constitute unsolicited commercial email or "spam" in Promoter’s sole discretion is expressly prohibited and may be grounds for immediate termination of the Referrer's account and deactivation of the personal link.
By entering, all participants will be deemed to have read, accepted and be bound by these terms and conditions, any other requirements set out in the promotional material for the Promotion (in the event of a conflict, the requirements set out in the promotional material will take precedence), as well as all applicable laws and regulations, including without limitation those governing copyright, content, defamation, privacy, publicity and the access or use of others’ computer or communication systems.
The Promoter will not accept responsibility for entries that are incomplete or lost, regardless of cause.
The Promoter reserves the right at its sole discretion to disqualify from further participation in the Promotion any individual it has reason to believe is tampering with the operation of the Promotion, or to be acting in any manner deemed by the Promoter to be in violation of these terms and conditions, relevant laws and/or regulations and/or third party rights.
LIMITATION OF LIABILITY
The Promoter is not responsible for any damage or loss suffered by any entrant where such damage or loss was not at the time the entry into the Promotion was made a reasonably foreseeable consequence of a breach of these terms and conditions or if the Promotion does not run as planned.
The Promoter will not be held responsible for the failure to fulfill the obligations of third parties involved in this Promotion, although the Promoter will always endeavor to minimize the effect to the participants of any such failure.
Nothing in these terms and conditions shall operate to exclude the Promoter’s liability:
(a) for death or personal injury as a result of its negligence;
(b) for fraud; or
(c) further than is permitted by law.
DATA PROTECTION AND PUBLICITY
By entering the Promotion, entrants acknowledge that the Promoter (and its group companies on its behalf), may process, store, distribute and/or use the information (including personal data) entrants provide in their entry and in the process of entering for the following purposes which are in the Promoter’s legitimate interests under data protection laws:
a. to enable it to administer entrants’ entry including deciding whether it accords with these terms and conditions;
b. to notify entrants if they are the winning entrant (if applicable);
c. to share with organizations or agents assisting with the conduct of the Promotion and fulfillment of any offer;
d. to announce the winner of the Promotion in any media or press and to respond to others’ enquiries as to who the winner is (if applicable); or
e. for any other reasonable and related promotional purposes.
For the purposes of the Promotion, the Promotor will only disclose entrants’ personal data to those of its group companies and third party service providers who need it for the purposes listed above.
The winners agree to participate in all reasonable promotional activity (such as publicity and photography) surrounding the winning of the Prize (if any) and their redemption, free of charge, and they consent to the Promoter using their name and image in promotional material including on social media.
The Promoter reserves the right to hold void, suspend, cancel, or amend the Promotion where it becomes necessary to do so without prior notice. The Promoter reserves the right to cancel or amend these terms and conditions at any time without prior notice.
By entering the Promotion, the entrant indemnifies the Promoter against any and all actions, claims, damages, expenses or liabilities suffered or incurred directly or indirectly by us in consequence of any breach or alleged breach, non-performance or non-observation by the entrant of any agreement, conditions, obligation or warranty on the part of the entrant herein. The entrant hereby waives and releases the Promotor and each of its parent, affiliated, subsidiary and/or related entities and parties from any claim, action or demand arising out of or in connection with the use of the entry.
Where the Promotion is hosted by a social networking site, the Promotion is in no way sponsored, endorsed, administered by or associated with that social networking site.
The Promotor shall be entitled to assign the benefit of these terms either in whole or in part to any of its subsidiary or associated bodies or successors in title and/or any third party.
These terms and conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.
On all orders
On orders over $250
Monday: 9:30am - 6pm EST
Tuesday - Thursday: 9:30am - 8pm EST
Friday: 9:30am - 6pm EST