Free Shipping and Returns
On all orders
There is no charge imposed by us for accessing the Site and any charges in respect of the communications link that you use to visit the Site are at your expense.
Access to this Site may be suspended, restricted or terminated at any time without notice.
Goods offered for sale through the Site are supplied by Company.
Your submission of an order through this Site represents an offer to purchase goods and/or products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications made by us until we accept your order are invitations to treat only and are not confirmed offers. This means that if goods or products are shown on the Site but are unavailable or incorrectly priced or otherwise incorrectly described, we are not be obliged to sell you those goods or products.
For shipping information please see our delivery page.
For our return policy please see returns page.
By using the Site, you represent, warrant and covenant that (a) you are 18 years of age or older; (b) your use of the Site does not violate any applicable law, rule or regulation and you shall comply with all of the terms and conditions set forth herein; (c) you shall make timely and satisfactory payment for any products purchased by you on or in connection with the Site and (d) all registration information, including, without limitation, payment information (e.g., credit card, debit card information, etc.), you submit is truthful and accurate and you shall maintain and promptly update the accuracy of such information. If you provide information that is untrue, inaccurate, not current or incomplete, or we suspect that such information is untrue, inaccurate, not current or incomplete, we have the right to suspend or terminate your registration (in whole or in part) and refuse any and all current or future use of the Site (or any portion thereof), in our sole discretion, with or without notice to you, and without liability or obligation to you or any third party.
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized herein or as otherwise expressly authorized by us or the applicable licensor. Nothing contained on this Site should be understood as granting you a license to use any of the trademarks, service marks, or logos owned by us or by any third party.
You acknowledge and agree that the material and content contained on this Site is made available for your personal non-commercial use only. Any other use of material and content of the Site is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
The Charlotte Tilbury word mark, logo device and product names are registered trademarks of Islestarr Holdings Limited.
Merchandise availability on our Site is not guaranteed as it may be low in stock. If merchandise is not available by the time your order processes, we will notify you of this via e-mail. You can always verify availability by calling Customer Service at [+1-855-528-8495].
You will receive a shipping confirmation email once your items have shipped.
Company’s prices displayed on the Site are in Canadian dollars, unless otherwise indicated. All prices are subject to applicable consumption taxes including, without limitation, harmonized sales tax.
Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.
In order to access and use certain content, features, or functionality of the Site including, without limitation, providing product reviews, we may require you to register for the Site and have a unique username and password combination (“User Credentials”) and provide certain additional information, which may include, without limitation, your name, address, telephone number (collectively, a “User Account”). If you elect to become a registered user of the Site, you are responsible for maintaining the strict confidentiality of your User Credentials, and you shall be responsible and liable for any access to or use of the Site by you or any person or entity using your User Credentials, whether or not such access or use has been authorized by you or on your behalf. You agree to (a) immediately notify Company of any unauthorized use of your User Credentials or User Account, or any other breach of security, and (b) ensure that you log off from the Site at the end of each session. It is your sole responsibility to (i) control the dissemination and use of your User Credentials and User Account, (ii) update, maintain and control access to your User Credentials and User Account, and (iii) cancel your User Account on the Site. We reserve the right to deny access, use and registration privileges to any User of the Site if we believe there is a question about the identity of the person trying to access any account or element of the Site. Company shall not be responsible or liable for any loss that you incur as a result of someone else using your User Account and/or password.
The Site may provide you and other users with an opportunity to post or otherwise make available comments and other information or content via the Site (“User Content”). By submitting User Content, you acknowledge and agree that the term “User Content” also includes, without limitation, and refers to all of the information you submit or we may receive that is related to your User Content. You further acknowledge and agree that by posting, uploading, displaying, transmitting or otherwise providing the User Content, you authorize us to treat such User Content as non-confidential and non-proprietary, and are granting us and our affiliates, officers, directors, employees, consultants, agents, and representatives a license to use User Content in connection with the operation of our business and the businesses of our affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat User Content. You agree that we may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the Site, you warrant and represent that you own the rights to the User Content or are otherwise authorized to post, distribute, display, perform, transmit, or otherwise distribute User Content.
You understand, acknowledge and agree that all User Content is the sole responsibility of the person from which such User Content originated. This means that you are solely and entirely responsible for the consequences of all User Content that you submit, upload, post, email, display, transmit or otherwise make available. We do not guarantee the accuracy, integrity, quality or content of any User Content. Under no circumstances shall we be liable in any way for User Content, including, without limitation, errors or omissions in any User Content, or any loss or damage of any kind incurred as a result of any User Content submitted, uploaded, posted, emailed, displayed, transmitted or otherwise made available.
We do not verify the accuracy or authenticity of any User Content, and makes no representations or warranties with respect to any User Content.
Whilst we will use all reasonable endeavours to verify the accuracy of any information we place on the Site, we make no warranties, whether express or implied, in relation to its accuracy. The Site is provided on an “as is” and “as available” basis without any representation, warranty or condition of any kind, whether express or implied, in relation to the Site, or any transaction that may be conducted on or through the Site. ALL IMPLIED REPRESREPRESENTATIONS, WARRANTIES AND CONDITIONS RELATING TO THIS SITE, AND ALL CONTENT, PRODUCTS AND SERVICES OBTAINED THROUGH IT, AND ALL USER CONTENT, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT, ARE HEREBY DISCLAIMED.
We make no warranty that the Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. You agree that access to and use of this Site and the information, products and services, and content available thereon is at your own risk. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Site.
You further understand and acknowledge that some messages and transmissions, including, without limitation, User Content, may not be processed in a timely fashion and some features or functions may be restricted or delayed or become completely inoperable. As a result, you acknowledge and agree that Company assumes no liability, responsibility or obligation to transmit, process, store, receive or deliver transactions or User Content or for any failure or delay associated with any User Content and you are hereby expressly advised not to rely upon the timeliness or performance of the Site for any transactions or User Content.
No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.