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Privacy & Cookies Policy

This privacy policy sets out how Charlotte Tilbury Beauty Inc (“Company”, “we”, “us” and “our’) collects, uses and discloses personal information that you disclose when you use this website. Company is committed to ensuring that your privacy is protected. Should we ask you to provide certain personal information when using this website, then you can be assured that it will only be used in accordance with this privacy policy. To help us meet this commitment to you, we have appointed a Privacy Officer [NTD: Required by Canadian privacy law.] to oversee our privacy practices and our compliance with this privacy policy. If you have any questions or concerns regarding our policies and practices regarding your personal information, please see the “How to Contact Us” section below. This privacy policy or our other privacy related documents will be updated from time to time. You are responsible for reviewing this privacy policy periodically and informing yourself of any changes to this privacy policy. By providing us with your personal information, you are consenting to our practices as described in this privacy policy. For the purposes of this privacy policy, “personal information” means information about an identifiable individual such as your name, contact information, account numbers, or details such as your age and marital status.

We may collect the following information:

  • name
  • contact information including email address ,phone number, fax number and address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

We collect information from a variety of sources, but most of your personal information comes from you (e.g., through purchases made through the website, communications with us and user-generated content on our website).

We may monitor or record communications between you and our representatives (e.g., telephone calls) in order to enhance and maintain our service quality, to protect you and us, to confirm our discussions with you and/or for training purposes.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Communicating with You:

  • Sending communications by various methods including mail, e-mail, telephone, fax, or other telecommunication channels (e.g., to contact you about new products, special offers or other promotional information (including, without limitation, relating to third parties) which we think you may find interesting).

Managing our Business

  • Performing our everyday business and operations including record keeping or internal reporting;
  • Understanding and better managing our activities including conducting market research or analyzing data we hold about you to improve our products and services; and
  • Customizing the website according to your interests.

Service Providers

  • Employing third party service providers to assist with the administration and operation of our business.

To Protect You

  • Where we have reasonable grounds to believe your interests can best be served by taking action, we may disclose your personal information to the appropriate legal or governmental authorities, your next of kin or any other appropriate person. In these circumstances, we will only disclose information as we believe is reasonably necessary to protect your interests.

To Protect Us

  • We disclose information to protect our rights or interests. For example, where we are involved in judicial or administrative proceedings or other similar processes, we may disclose your personal information where permitted by law. In addition, we may disclose your personal information in order to comply with any legal obligations including any subpoena, warrant or any judicial, administrative orders or demands or as otherwise required by law.

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; and
  • If you have previously agreed to allow us to use your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the contact information provided in the “How to Contact Us” section below.

We take the protection of your personal information seriously. We make every reasonable effort to prevent unauthorized use, disclosure, loss or theft of your personal information. Employees who have access to your personal information are made aware of the importance of keeping it confidential.

Where we use service providers who might have access to your personal information, we select them carefully and require them to have privacy and security standards that are commensurate to ours. We use contracts and other measures with our service providers to maintain the confidentiality and security of your personal information and to prevent such information from being used for any other purpose.

Company, service providers and other parties to whom we disclose personal information in accordance with this policy, may perform activities outside of Canada. As a result, your personal information may be used, stored and/or accessed in countries outside of Canada, including the United States. However, all such information will be protected in accordance with this policy. Please note that when your personal information is located outside of Canada it will be subject to the laws of the country in which it is situated.

We will only retain your personal information as long as is necessary for the fulfillment of the purposes for which it was collected or as required by law. Your personal information is securely stored until such time as it is no longer required, after which it is destroyed, rendering it unable to identify you.

We take care to keep the information in our records as accurate, complete and up to date as necessary for the purposes for which it is used. However, we also rely on you to tell us when your information changes. You may update your personal information by contacting us using our contact information in the “How to Contact Us” section below.

You have the right to access personal information we hold about you and to have any concerns you may have over our policies and practices addressed. In addition, you have the right to obtain information regarding our policies and practices with respect to our use of service providers outside Canada. To access your information, discuss your concerns or learn more about our policies and practices please see our contact information in the “How to Contact Us” section below.

Any comments or questions regarding your personal information or our policies and practices with respect to your personal information may be directed to [email protected] You may also call us at +1-855-528-8495 or send a letter to: 524 Broadway, New York, NY 10012.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. In addition to this, charlottetilbury.com/ca does also use third party cookies for Criteo and Bazaarvoice. You can opt out of Bazaarvoice's cookies by visiting their website.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Please note, adjusting browser settings to decline cookies on one browser, device, or app will not necessarily opt-out of collection from all browsers, devices, or apps.

Where permitted by law, we may combine information we receive from other websites, mobile applications and sources, with information you give to us and information we collect about you, including cookie information.

The table below lists the cookies we collect and what information they store.

COOKIE name COOKIE Description
BAZAARVOICE We work with Bazaarvoice to enable customers to review our products. Bazaarvoice uses cookies to collect information from consumers: please see the Bazaarvoice website for more information on Bazaarvoice cookies.
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.