Shipping Information

**Please note that both our warehouse and customer service offices are closed in observation of Memorial Day. Shipping will resume Tuesday, May 30th.**

Place your order before 4pm EST weekdays in order for it to be processed on the same day. For more information please see the chart below or call our Customer Service Team on +1-855-528-8495. .

Shipping Options Details Price
DHL Express Shipping
  • Delivery within 2-5 Business Days
  • Free

Rural domestic addresses require one or more additional days to deliver.

Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorized.

International taxes and tariffs will be calculated into your final order total during Checkout. Duty and customs tariffs are set by the destination country. They are based on the purchased merchandise's country of origin or manufacturing and the classification of that merchandise in accordance with a harmonized system used by the countries. The amount of applicable duty, tariffs, and taxes will vary by country and will be determined during Checkout.

All orders ship Monday - Friday, excluding federal holidays within the United States. Orders must be placed by 4pm EST to be processed on the same business day otherwise it will be processed the next day.

Packages do not ship from our distribution center on the following U.S. holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • 4th of July
  • Labor Day
  • Columbus Day
  • Thanksgiving
  • Christmas

When your order is ready to be shipped, you will receive a shipment confirmation email. The email will contain shipment details and your tracking number, which you can track via DHL. You may also call our Customer Service team to track your order +1-855-528-8495.

Please call our Customer Service Team on +1-855-528-8495 . Monday to Friday, between 9:30am and 6pm EST. Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, you can email us customerservicecanada@charlottetilbury.com. Please note emails will also be answered within the working hours above.

If you wish to return or exchange your order please click here to see our returns and exchange procedure.