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Returns Policy

We hope you love our products, but if for any reason you do need to return something to us, returns and exchanges are easy. Just return the item in its original packaging within 30 days of receiving your order, and enclose a completed Returns Form in your parcel.

For reasons of health and safety we will only be able to offer a refund or exchange on unused items.

Please follow the instructions below so that we can process your return as quickly as possible.

  • On the Return Form enclosed in your order please enter the quantity you wish to return and select the appropriate reason code.
  • Please keep your returns shipping receipt as we are unable to track returned packages.
  • Pack your returns in the original packaging and send in your item(s) to the following address:

Charlotte Tilbury
Attn: Returns Department
27801 Ave Scott
Valencia, CA 91355

Unfortunately, at this time we are unable to offer free shipping on returns.

You will be notified by email once your returns have been received. Please allow up to 14-21 business days for processing.

For the best service and selection, please return any items you would like to exchange, and reorder your replacement items online or call +1-855-528-8495 for assistance.

If your goods are received as faulty or damaged once opened please contact us at [email protected] or call +1-855-528-8495 within 48 hours of receiving your order.

If you wish to return an item you received as gift, you may exchange it for store credit to your Charlotte Tilbury account by following the returns procedure outlined above. The amount will be automatically deducted from your next purchase at charlottetilbury.com/ca/.