Free Delivery* and Returns
* On orders over £49
• Please note: all services are tracked. A dispatch confirmation email including a tracking code will be sent when your order leaves our warehouse. Please visit the website of the courier and enter the code to track your order. Our warehouse operates Monday-Friday.
• All Express orders placed after 3:30pm will be dispatched the following business day, Monday – Thursday
• All Fast 'N' Fabulous orders placed after 3:30pm will be dispatched the following business day, Monday – Thursday
• Express orders placed after the above cut-off times on Thursday will be delivered the following Monday, and all orders placed Friday - Sunday will arrive on Tuesday the following week.
• Don’t worry, if you don’t see your country in the matrix below please try our other sites by clicking on the top right drop-down menu
• Our Fast & Fabulous service (£9.95), includes Express Delivery with DPD, and will arrive in a gorgeous gift box. This service is complimentary on orders over £150.
• The below matrix applies to all deliveries to Mainland UK, Northern Ireland, Guernsey, Jersey, and Isle of Man.
|Where do you live?||Which delivery option?||Will I need to sign for the order?||Will my order be gift-wrapped?||How much will it cost?||How long will it take?||When will it be delivered?|
|Mainland UK, Northern Ireland, Guernsey, Jersey, Isle of Man||Standard
FREE on all orders over £49
|2 – 5 working days||Monday - Saturday|
|£5.95||Next business day||Monday - Friday
9am – 8pm
1 hour slot
Note: Orders placed after 3:30pm on Thursday will be delivered the following Monday, and all orders placed Friday - Sunday will arrive on Tuesday the following week.
|Fast & Fabulous
FREE on orders over £150
|Next business day||Monday - Friday
Note: Orders placed after 3:30 pm on Thursday will be delivered the following Monday, and all orders placed Friday - Sunday will arrive on Tuesday the following week.
Whether gifting loved ones or treating yourself, you can choose to have your Tilbury Treasures wrapped in a signature bow-tied gift box at step 4 of checkout.
Select your desired gift box (£3.95) in the GIFT WRAPPING section.
If sending as a gift, you can opt for a complimentary personal message which we’ll print and add to your order!
If the total cost of your order is over £49 you will receive FREE Standard Shipping. This will be automatically applied to your order in your shopping bag.
If your order is over £49 and you require Express Next Day Delivery then please select this option in your shopping bag. This option will be charged at £5.95.
If the total cost of your order is over £150 you will receive FREE Fast 'N' Fabulous delivery. Orders will be packaged in a beautiful Charlotte Tilbury gift box tied with ribbon, and delivered on an Express Next Day Delivery service. This will be automatically applied to your order in your shopping bag.
Occasionally we may run free shipping promotions and competitions. To be notified of these by email, simply sign up to our email newsletter here.
If you wish to return or exchange your order please click here to see our returns and exchange procedure.
Orders shipping to the Channel Islands or the Scottish Highlands may take an additional day to deliver.
We are unable to ship to PO Box addresses.
Mainland United Kingdom, Northern Ireland, Guernsey, Jersey & Isle of Man
For delivery to the following countries Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Montenegro, Netherlands, Norway, Poland, Portugal, Republic Of Ireland, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland. Please use our dedicated EU site by selecting EUR from the dropdown on the top right hand corner of the website.
For delivery to the Netherlands please use our dedicated NL site by selecting NLD from the dropdown on the top right hand corner of the website.
For delivery to the United States please use our dedicated US site by selecting USD from the dropdown on the top right hand corner of the website.
For delivery to Canada please use our dedicated CA site by selecting CAD from the dropdown on the top right hand corner of the website.
For delivery to Australia please use our dedicated AU site by selecting AUD from the dropdown on the top right hand corner of the website.
We now ship to Bahrain, China, Egypt, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Korea, Kuwait, Lebanon, Malaysia, New Zealand, Pakistan, Philippines, Qatar, Russia, Saudi Arabia, Singapore, South Africa, Taiwan, Thailand, Turkey, Ukraine, United Arab Emirates, and Vietnam! Please select our GLOBAL site from the dropdown on the top right hand corner of the website.
Before we can dispatch your order we need to verify your card details with your card issuer. We do our best to ensure this is completed as quickly as possible. Once you receive your order confirmation email you know that your order has been authorised.
Whilst in transit all purchases are insured by Charlotte Tilbury Beauty Ltd until they are delivered to you. We require a signature for all goods delivered on a Next Day service, at which point responsibility for your purchased goods passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package.
Please call our Customer Care Team on +44 (0) 1202 629527, Monday to Friday, between 9am and 6pm (GMT). Outside of these hours, please leave a message and we will return your call the next working day. Alternatively, email us on [email protected] Please note emails will also be answered within the hours above.